After seeing a line around the block at the DMV, we went over to JG Insurance Solutions to manage a…read morecomplicated title transfer and they made it easy and quick. The team was so friendly and went above and beyond for us. It was worth every penny of the $75 we paid to have them handle our DMV paperwork.

JG Insurance is an authorized DMV partner, and they are my go-to when registering a new car or…read moreselling a vehicle. They will schedule an appointment or take you as a walk-in and ensure that any car I've sold is registered to the new owner before they leave. They charge a small fee, but it beats waiting at the DMV all day. Their customer service is outstanding, and they are super knowledgeable.

State Farm Insurance Company, Hercules, CA: Al Chen…read more We have used State Farm Insurance Company for over 40+ years. We started with agent Tom H. in El Cerrito, up to until he closed his agency and retired. After Tom, we thought we would have a hard time finding an agent that will fit our busy & demanding lifestyle. Then Al Chen and his incredible staff came into the picture. The entire staff is proactive and is very responsive. Thank goodness we don't have to file many claims, but when we did; Al & his staff stepped up to the plate and delivered in a timely manner. I have worked personally and mostly with Assistant Office Manager, Maria. Maria is a superstar, and I hope she knows I totally appreciate her. I rarely work with the other staff (Deanna, Jenny, Michele), but when I do; I receive the same excellent service. Al has a very contagious personality. Every time I speak to him, I feel like I am talking to an old friend. When looking for an agent, you can count on Al and his awesome staff. Rest assured that they will meet your needs. As far as my expectations are concerned, the staff have met and exceeded my expectations. Thank you.

updating my review, if I could give 10 stars I would…read more.. Maria is fantastic, so helpful and prompt. Truly excellent customer service.

Professional and explained everything to you when questions were asked the office staff was very…read moreknowledgeable and pleasant and kind to work with.

No one's going to go to bat for you at G.F.Brown. I…read morerecently filed a claim with Safeco, our home insurance company for more than four years. This was due to a plumbing problem inside the wall behind the sink in our kitchen. The pipe in this part of the wall was literally the one piece of plumbing that we had not had replaced going all the way to the street a few years ago. It's difficult to get to; we did not know there was a weakness in it. We thought it was sound. The pipe finally broke a few weeks ago, and water was seeping up from under the kitchen floor. The contractors (recommended to us by Safeco) came over to do an inspection, and we were told that this was a pretty straightforward case. As the details were being relayed back to Safeco, the contractors told us that we would most likely see the water damage taken care of. I spoke to Melanie Saeyup, in the Seattle area office, who told me that although they would not cover the plumbing cost, they would cover the cost of replacing the kitchen floor and possibly even the bottom row of cabinets. I should have known this was too good to be true. A few days later, she called me and told me she that Safeco denied our claim. Because of some apparent clause in our contract, we are not covered for damages more than two weeks old. I explained to her that the damage did occur within two weeks, as there was a sudden flood of water from under the kitchen floor when the pipe broke. She then cited some photos that the assessor took, explaining that the water damage looked older than 2 weeks. There is no trust here, I really felt accused of gaming them, and I felt accused of neglecting the house. When I got off the phone with her, I called my broker at G.F. Brown insurance, who told me that I should wait for the official letter of denial and then he would negotiate with Safeco on our behalf. I stood down then, waiting to see what would happen. After he received the letter he told me that there was no way he could argue with them about the reason for denial. I still can't believe it. Both parties, GF Brown and Melanie Saeyup at Safeco, have really been disappointing. This kind of problem seems to be exactly the kind of thing that you're supposed to be insured against; the very reason you pay in to an insurance policy. If we would have just saved our money, and not insured ourselves, we would have probably had roughly the same amount of money set aside that it would take to fix the problem. I just want a new floor, because the humble linoleum floor tiles are completely ruined. I'm not asking for the world, here. I feel scammed. Just what have we been paying for the past 4 years?

I have been doing my taxes with this company since the 80's!!! All I can say is that they are the…read morebomb! I absolutely LOVE how easy my annual filing really is with them! Friendly staff, and overall reasonably priced! Great experience!! They also have an office in SF!!

I came to do taxes at 12276 San pablo ave they are not how to do it I'm so sad because they didn't…read moretell me that I need a new itin number, so now I have to wait until get a new one. I will never come again to do my taxes

Over the top! Great customer service,…read more as in, they answer emails and phone calls. How pleasant!! Lots of information, knowledgeable, good solid advice, fair prices, what more could you want?

After doing my shopping around I came up with Berkeley insurance and the deals I got were amazing…read more Service was excellent and they really went out of there way to explain my policies. I originally shopped for home insurance but I ended up with auto, business and home. I recommend these guys to anyone and everyone who appreciates HONESTY, REASONABLY PRICED, VERY PROFESSIONAL hit them up they will take care of you.

Look no further! These guys are the best of the best! I…read morecan't speak highly enough about Guillermo and his team at Statefarm. I insured my foodtruck and catering business with them and not only did they beat all of the competition in price, but they went above and beyond at EVERY opportunity! I suffered stolen equipment and a devastating collision and I truly couldn't have asked for a more experienced team.

When I first got this insurance almost a year ago, they put the policy under my name, when the car…read morewas under my mom's, even after it was specified that I was ONLY the driver. Months later, my very upset mother made me look for new insurances, because we were rudely told in person by one of the secretaries that they couldn't change anything about it. I was asked by a new potential STATE FARM broker to bring my information, but I was coaxed with a student discount. I went back, because I was only told to have 12 units of college credit. I had NINETEEN, and they didn't want to accept a W grade, which is still a PAID-for grade. I got that situation fixed, but I had to call and see if went through, because they didn't bother to call me back and let me know. She just happened to "forget to call back." This week I got an email asking to send in my grades and schedules, only to be told I didn't qualify because I didn't keep a 3.0, but a 2.5. When the hell was that going to be mentioned in ALL these phone calls and emails? During my email conversations, I'm told that Guillermo will be finally calling me personally at 12:45pm. I CALLED him, he told me he wasn't supposed to call me until 3pm. With that, I came to the final and long-waited conclusion of me leaving this inadequate, inefficient, unorganized, and careless insurance team later this upcoming month. JUST IMAGINE IF I HAD'NT KEPT ANY EMAILS!

I have been a client of Steve Berman and his team for probably 20+years. They have always done…read moreright by me and my company. Do not hesitate to use their services. I am sure that you will not be disappointed.

The first time I used their tax services, several years ago, Steve Berman was very helpful and…read moreeverything went smoothly. Last year, I went for a consultation with Steve on one particular issue. That was also OK. After that consultation, I realized I needed people to do my full tax return. The tax prep was horrible. *Get an estimate before you start!* They did not offer this estimate to set expectations and I ended up with an huge bill. I had to interact with 5 or 6 different people. One of those people I don't think knew how to adjust a column width of a spreadsheet. Their worksheet to enter your figures for your business does not give you any guidance about remembering expenses or deductions. I did not get any advice/interview about what expenses might be deductible. I had to ask several times for the worksheet to enter my personal deductions. There was a lot of back and forth about the figures they needed, even though I provided a brokerage report which my brokerage said is all they needed. In the end, they gave me a discount since I complained. However, that experience was not that smooth either.

Like a good neighbor State Farm is there and John fits that mold…read more Great agency with amazing tentative staff. Whenever I have questions or concerns I call and get thru right away. They're work with you on the phone and via email. I needed some advice with Life Insurance and John was able to lead me in the right direction. I trust him and his office staff. John also guided me thru the hoops of Car insurance questions and what my best needs were. Above and beyond service all around.

I've been with state farm since I was a teenager when I move to California John's state farm office…read morewas nothing but helpful. His staff is super friendly and always helps me out. I don't even live in Berkeley anymore and I stick with his office. I would highly recommend them to everyone.