I just wanted to take a moment to say thank you for always coming through for us, especially when…read morewe are dealing with stressful and unexpected situations. Recently, our car broke down and we were facing a very difficult situation. You explained to us that, in addition to having AAA, our State Farm coverage could provide roadside assistance and towing. Because of your help, we were able to get the car towed without having to spend the $300-$450 we were expecting to pay. You saved us a tremendous amount of money at a time when we really needed it. Unfortunately, the car was not worth repairing, and you didn't stop there. You also helped us figure out how to donate the vehicle, making an already stressful situation so much easier for us. We truly appreciate the way you both take the time to explain our coverage and look for ways to help us. It means so much to know that when something unexpected happens, we have people like you who are there to help us through it. Thank you, Elle and Selene for your kindness, patience, and for always going above and beyond. We are very grateful to have you as our State Farm representatives. Thank you Selene, Elle With sincere appreciation

They never answer the phone here. We recently closed a life insurance policy and noticed they still…read morecharged us for premium the next month. When we finally got someone on the phone they told us it was a fraudulent charge because they closed the policy already and told us to take it up with our bank. It wasn't until we spent 45 minutes with the State Farm corporate customer service number that they were able to confirm it was a legit Statefarm charge and we would be getting a refund soon.

The folks at Freeman Insurance Services, Inc. are all very professional, knowledgeable, customer…read morefocused and proactive. In particular, Sujan is wonderful. He is very detailed, knowledgeable, proactive, customer friendly, and customer focused. He utilizes the tools and resources available to give his clients the best service and insurance options. I really appreciate his professionalism and meticulous, detailed manner of conducting business. He got me comfortable with four separate insurance related products. I am very happy with the results. He was assisted most capably at the start of the process by Tasha Roe. Bottomline is that I feel very appreciative and comfortable with having them as my insurance professionals. Thanks for all of your great work and efforts. Looking forward to working with you in the future.

The customer service (eg the person who I spoke on the phone / who claimed to be the owner) is…read moreHORRIBLE - incredibly RUDE, has no manners, doesn't listen but would talk over you, and doesn't listen to your requests at all, etc. The most ironic thing is they're in service business. So use your judgment wisely. Don't fall for their trick which is to get you in the door and then treat customers horribly

Professional and explained everything to you when questions were asked the office staff was very…read moreknowledgeable and pleasant and kind to work with.

No one's going to go to bat for you at G.F.Brown. I…read morerecently filed a claim with Safeco, our home insurance company for more than four years. This was due to a plumbing problem inside the wall behind the sink in our kitchen. The pipe in this part of the wall was literally the one piece of plumbing that we had not had replaced going all the way to the street a few years ago. It's difficult to get to; we did not know there was a weakness in it. We thought it was sound. The pipe finally broke a few weeks ago, and water was seeping up from under the kitchen floor. The contractors (recommended to us by Safeco) came over to do an inspection, and we were told that this was a pretty straightforward case. As the details were being relayed back to Safeco, the contractors told us that we would most likely see the water damage taken care of. I spoke to Melanie Saeyup, in the Seattle area office, who told me that although they would not cover the plumbing cost, they would cover the cost of replacing the kitchen floor and possibly even the bottom row of cabinets. I should have known this was too good to be true. A few days later, she called me and told me she that Safeco denied our claim. Because of some apparent clause in our contract, we are not covered for damages more than two weeks old. I explained to her that the damage did occur within two weeks, as there was a sudden flood of water from under the kitchen floor when the pipe broke. She then cited some photos that the assessor took, explaining that the water damage looked older than 2 weeks. There is no trust here, I really felt accused of gaming them, and I felt accused of neglecting the house. When I got off the phone with her, I called my broker at G.F. Brown insurance, who told me that I should wait for the official letter of denial and then he would negotiate with Safeco on our behalf. I stood down then, waiting to see what would happen. After he received the letter he told me that there was no way he could argue with them about the reason for denial. I still can't believe it. Both parties, GF Brown and Melanie Saeyup at Safeco, have really been disappointing. This kind of problem seems to be exactly the kind of thing that you're supposed to be insured against; the very reason you pay in to an insurance policy. If we would have just saved our money, and not insured ourselves, we would have probably had roughly the same amount of money set aside that it would take to fix the problem. I just want a new floor, because the humble linoleum floor tiles are completely ruined. I'm not asking for the world, here. I feel scammed. Just what have we been paying for the past 4 years?

Carly was fantastic to work with on long-term care insurance. She took the time to walk me through…read morethe options, was patient with my questions, and helped me land on a plan that actually fit my situation. Highly recommend!!!

Carly is an intuitive professional with great expertise in the area of long term care. She took as…read moremuch time as I needed to explain a lot to me that I was in the dark about, and helped me feel much more comfortable with hard decisions my family was grappling with. Thank you Carly!

We recently switched to this insurance agency and worked with Clayton "Clay" who is FANTASTIC! He…read morewas responsive and paid attention to the details of our business to make sure our policy was prepared correctly. He was extremely knowledgable and explained the difference in the types of policies so our needs were met and he got it done on a very short timeline. Clay is not only good at what he does, but he is easy to work and has a can-do attitude. I am very pleased with my new agent and I highly recommend him!

Just about the worst customer service I've ever experienced in any industry. I have literally paid…read morepremiums on time for 11 years with no claims and one request for a small adjustment to the policy was met with stalling and passive-agressive non-responses to where I had to purchase coverage from a different company just so there was no lapse. I would rather deal with the Gieco robots at this point.

This is third time that I am giving Marian Glen-Ellis a five star rating for service. After being…read morenotified that Nationwide was not going to renew my home owners insurance, Marion reached out to me to help me cancel my policy, saving me grief and frustration of having to do the cancellation myself. Considering I was cancelling the policy, Marion could have set back. But she did not. Marion's service is the gold standard for insurance brokers.

I cannot recommend this small, local business highly enough! Erik is incredibly knowledgable,…read moreresponsive, and thorough as it relates to ALL things insurance and non-profit organizations. And? He's simply a pleasure to work with!

Dana Guyette is a very good insurance broker. She goes way out of her way to help you in any way…read morepossible. If you need insurance call Dana - you will not be disappointed.

Dana goes above and beyond to care for her clients, figuring out exactly what they need to be…read moreprotected and how to do that for the most economical way possible. She is very attentive and very knowledgeable. I really feel like I am in good hands when Dana handles my affairs. Thanks!

DO NOT USE- They will continue to send you mail claiming…read morethat you are still their client and need to update your info. I contacted the a woman claiming to be the own ad asked her to stop and that I did not want to do business with them and I moved. Since then, Strahan Insurance has gotten my new address and continued to send me the harassing letters and emails. They wont take my calls or respond to my demands that they stop contacting me and not follow me around in life. GET THE MESSAGE STRAHAN INSURANCE . LEAVE ME ALONE!!!!!!!

Wow this place has a 5 star review???…read more First of all, this incredible Susan listed on all these reviews "is the owner and does not talk to customers-- this is why I am asking you all these questions" said to me by Sal. I am interested in jewelry insurance but they do not want to work with me unless they are insuring my home and car too. Simply told me "we cant help you because we need all those".... umm ok-- do u even want to try to gain my business by giving me a quote for my 2 properties and car? Just a "sorry we cant help you-- we require more than other insurance companies". Obviously they are doing well and are too busy to help me. I get a hoity toity attitude feeling from this company