Professional and explained everything to you when questions were asked the office staff was very…read moreknowledgeable and pleasant and kind to work with.

No one's going to go to bat for you at G.F.Brown. I…read morerecently filed a claim with Safeco, our home insurance company for more than four years. This was due to a plumbing problem inside the wall behind the sink in our kitchen. The pipe in this part of the wall was literally the one piece of plumbing that we had not had replaced going all the way to the street a few years ago. It's difficult to get to; we did not know there was a weakness in it. We thought it was sound. The pipe finally broke a few weeks ago, and water was seeping up from under the kitchen floor. The contractors (recommended to us by Safeco) came over to do an inspection, and we were told that this was a pretty straightforward case. As the details were being relayed back to Safeco, the contractors told us that we would most likely see the water damage taken care of. I spoke to Melanie Saeyup, in the Seattle area office, who told me that although they would not cover the plumbing cost, they would cover the cost of replacing the kitchen floor and possibly even the bottom row of cabinets. I should have known this was too good to be true. A few days later, she called me and told me she that Safeco denied our claim. Because of some apparent clause in our contract, we are not covered for damages more than two weeks old. I explained to her that the damage did occur within two weeks, as there was a sudden flood of water from under the kitchen floor when the pipe broke. She then cited some photos that the assessor took, explaining that the water damage looked older than 2 weeks. There is no trust here, I really felt accused of gaming them, and I felt accused of neglecting the house. When I got off the phone with her, I called my broker at G.F. Brown insurance, who told me that I should wait for the official letter of denial and then he would negotiate with Safeco on our behalf. I stood down then, waiting to see what would happen. After he received the letter he told me that there was no way he could argue with them about the reason for denial. I still can't believe it. Both parties, GF Brown and Melanie Saeyup at Safeco, have really been disappointing. This kind of problem seems to be exactly the kind of thing that you're supposed to be insured against; the very reason you pay in to an insurance policy. If we would have just saved our money, and not insured ourselves, we would have probably had roughly the same amount of money set aside that it would take to fix the problem. I just want a new floor, because the humble linoleum floor tiles are completely ruined. I'm not asking for the world, here. I feel scammed. Just what have we been paying for the past 4 years?

We recently switched to this insurance agency and worked with Clayton "Clay" who is FANTASTIC! He…read morewas responsive and paid attention to the details of our business to make sure our policy was prepared correctly. He was extremely knowledgable and explained the difference in the types of policies so our needs were met and he got it done on a very short timeline. Clay is not only good at what he does, but he is easy to work and has a can-do attitude. I am very pleased with my new agent and I highly recommend him!

Just about the worst customer service I've ever experienced in any industry. I have literally paid…read morepremiums on time for 11 years with no claims and one request for a small adjustment to the policy was met with stalling and passive-agressive non-responses to where I had to purchase coverage from a different company just so there was no lapse. I would rather deal with the Gieco robots at this point.

Just wanted to remind everyone this is life insurance find - with world class service over the…read moreyears. Jay is always there to help with his cheerful attitude (and even cards in the mail). Charmaine is awesome - always polite, always helpful. Thanks people!

Lilian was a great representative. She was very kind and helped make me feel comfortable with my…read morechoices.

Awesome agent! Very friendly and personable. She was patient with my husband and Inas we decided on…read morewhich company to go with. At the we decided with Farmers and Johanna because she really took the time to help us understand insurance. Great price and great service!

From the owner: CA Lic. #0I47429…read more COVID-19 Update: We are still open, but for the safety of our customers, agents, and employees, Farmers agents are available online or via phone.

Their response time and accuracy of his quotes were spot on! He was the first to provide his…read moreproposals and was closest to my requirements and even had couple good suggestions to reduce my premiums! Very pleased with Peter.

Mr. Tadevossian understood my insurance needs, put a package together that was reasonable and had…read moregood coverage - all within a day or two. Very helpful.

Jamel at Freeman is awesome and he's become my go-to insurance provider, both personally and…read moreprofessionally. We have our home policy with Freeman Insurance and I've also sent clients over, as well. As a broker, they have access to really fantastic rates. Most recently one of my homebuyers had an estimate for $2k and Jamel was able to provide better coverage for $1k less. Jamel provides top-notch customer service and is very quick to respond over phone or email. Definitely give Freeman a call for any personal or commercial insurance needs! Carrie Huie | Mortgage Consultant http://www.yelp.com/biz/carrie-huie-burlingame

The folks at Freeman Insurance Services, Inc. are all very professional, knowledgeable, customer…read morefocused and proactive. In particular, Sujan is wonderful. He is very detailed, knowledgeable, proactive, customer friendly, and customer focused. He utilizes the tools and resources available to give his clients the best service and insurance options. I really appreciate his professionalism and meticulous, detailed manner of conducting business. He got me comfortable with four separate insurance related products. I am very happy with the results. He was assisted most capably at the start of the process by Tasha Roe. Bottomline is that I feel very appreciative and comfortable with having them as my insurance professionals. Thanks for all of your great work and efforts. Looking forward to working with you in the future.

Nidia is the best. She is super nice, knowledgeable and professional. If you want to avoid DMV…read morelines at all costs like I do. Give her a call. You won't regret. Highly recommended!

Great Proffesional service and quick respond at affordable…read moreprices with good location and parking

Took care of my issues with the car vandalism went above and beyond. They take their time like you…read morewere the only customer no rush. I appreciate that thank you kindly

Went to office, treated very well and helpful. Went over a few different options. Very…read moreaccommodating.

Always appreciate the service and attention we receive from the office, Amber especially has been…read moreattentive and willing to go the extra mile in our families transition. Much appreciated and thank you!

Phuoc is amazing!…read more He is very professional and on top of what he does for you. He tells you what he will do for you and then does it. Very rare in this day and age.

Christiane was incredibly helpful to us. My son had a fairly complicated situation regarding…read moreCovered California, and Christiane was patient and helpful, and incredibly knowledgeable. She spent time helping us understand our choices, and then she efficiently took care of setting everything up. She was very accessible and wonderful to work with.

Very competent and patient Medicare broker! Helped my difficult elderly friend find the right…read morepolicy. I plan to use her in the future.