Fortunately I have two Patelco Credit Unions one near my home in San Leandro and one near my job in…read moredowntown Oakland I would just like to say that I have always received excellent customer service everyone is always so helpful and very friendly and I've also developed a great relationship with the branch manager Jackie in the City Center branch Jackie and the staff are always a breath of fresh air and go above and beyond.

This is my second time visiting as a long-time member. As…read moresoon as you walk in, you're welcomed by Ms. Brandy, the security officer. The atmosphere is so smooth and welcoming and professional. I just want to thank everyone who provided service to me this morning. God Energy: Ms. Brandy ( Security Officer) Ms. Jackie Jordan ( Manager ) Ms. Ariana Alesana and Ms. Kimberly Harris

Just purchase a car through them yesterday and Chris was alot of help, excellent customer service…read morevery patient when I had to take a few calls during the process. Like I said since I just purchase the car I haven't had a problem yet and I'm not looking for one so hope all goes well.

Dont buy a car here. Bought a car with a bad transmission then they told me sounds like a personal…read moreproblem. Fuck this fucking scammers. If anyone got played by this suckas [Rosen, Barry & Babbit, LLP] are awesome people they helped me get everything back give them a call super nice people with awesome customer service. Good luck and let this be a lesson learned to not get scammed again.

I got a jumbo home loan through SFFCU. Would highly recommend!…read more My previous lender was botching my house close. Pretty much everything that could go wrong was going wrong - increasing costs, a surprise demand 1 week before close that I rent my current home out with a lease & a paid deposit, and denial of part of my income a few days before close. It felt like it was falling apart - it was messy on the lender's part, and stressful for me. I didn't want to continue - I negotiated an extension with seller, and then switched over to SFFCU. What a night & day difference! The team listened carefully to the situation, was clear up front with all requirements & potential underwriting risks, and we discussed how we could mitigate. What was great was they were able to talk to underwriter and get high level alignment up front to reduce uncertainty. Once I switched over, they swiftly got to work. Early on, they proactively called me and told me when rates were decreasing, and when rates were going to increase and I should lock in. I also had access to 3 different people on the team (Tim, Jazmin, and Tina) who all played a part, and depending on what was needed, I could easily get a hold of any of them with a quick call. Overall it was a smooth close process, and with the best rates I could find on the market.

My experience as a 13 year customer of SFFCU is the worst customer service and overall banking…read moreexperience I've had in my life, and my family lost our house in the '08 recession! Three months ago I was scammed via email phishing/spoof website while trying to sell a piece of clothing online for the first time. I have already been through the denial and appeal process twice. SFFCU refuses to give me the $2000 I lost due to fraud, which under federal law (EFTA Reg E), states that a transaction is unauthorized if it is the result of fraud- "Access device obtained through robbery or fraud. An unauthorized EFT includes a transfer initiated by a person who obtained the access device from the consumer through fraud or robbery." 12 CFR § 1005.2(m)(3) Don't try to get in contact with their card dispute department, they ignore your calls and emails for weeks. Even if you do send them information supporting your case, they'll neglect to add it to your file. I've filed a police report, a complaint with the FTC, and if it's denied for a third time, will be filing with CFPB. I was under the impression that credit unions are customer focused, but you're better off with a large bank than a small one that will try every trick in the book to insure that they don't have to help you.

My experience at Hanlees Nissan in Richmond,CA was great! The salesman, Marlon Mouton, was very…read morehelpful in finding the item I needed and ordered it for me. I was called in three days to come pick up the item. I appreciate the expedited service I received. R. A.

Everything was good at Nissan Hanlees until I sat down with the Finance Manager. Up until that…read morepoint, the experience was smooth, but once I reached the finance stage, the energy completely shifted. The process felt rushed and uncomfortable, and I didn't feel like things were being explained clearly or honestly. It really changed my entire impression of the dealership. Because of this, I left feeling unsure and disappointed. I hope they improve the transparency and attitude in their finance department, because that part of the experience matters just as much as the sales conversation. Thank you to Allan who was actually great.

Wouldn't give them a star if I had the option. Worst place to ever buy a car, they say all the cars…read moreare fine when they're in terrible need of work. They used to be MoMo Motors, but I guess the company must've gotten a lot of bs from BBB. Take my advise and take your money elsewhere, you can thank me later ;)

THIS PLACE IS COMPLETE BS.... Their ad on Craigslist said a Toyota Camry with 101K Miles, 9/10 In &…read moreOut Condition, Great Condition Car.. The picture had a beautiful looking car on it.. So after getting to this Piece of Shlt Dealership.. The only Toyota Camry I see is a one thats probably about a 4/10 big paint chips missing on the car, terrible interior.. Guy who talked to me on the phone who assured me with the car being legit as the ad on CL blames his female co-worker for fake advertising, knowing that Im mad, since I just drove North 2 hours for this Piece of Shlt Car.. Oh yeah forgot to mention that this "9/10" actually had 124K Miles, the picture that they advertised on CL was obviously fake, since I noticed that the Camry in person had different Hub Caps and on the bottom of the CL Ad they put that the Brakes, Timing Belt and ALL Services were done at the Toyota Dealership.. Im pretty sure they were at least being with that! HA! So yeah if you want to get ripped off, get yourself a car that will break down within a year, THEN THIS IS THE DEALERSHIP FOR YOU!!!!!! And if you dont believe my story, Look up MoMo Motors at this same Location on Google/Yelp.. Looks like they have been practicing these tactics for years...... How this kind of business is even legal blows my mind.

All. I am updating my earlier review. I mention some issues with the new membership process and…read moreit no being clear that they would need to pull a credit check. There by requiring an in person visit. I received a nice call from the bank. They are taking my input seriously and make changes to accommodate my request. Wonderful. Thank you 1st Nor Cal bank!

Great service for all the employee of this branch richmond they are very helpfull maybe sometimes…read moresome people think they are rude but in my experience they are great also the manager is amazing i dont know him he dont know me but he aproach customer when he is free to have a good service he dont want to see people in line good job

I came here to open a business account but the city of Oakland has some challenges with paperwork…read more Chenoa tried every possible search option to find the license in the database - the license that was right in front of her, from the city of Oakland, that came from the database she was searching in. I ended up realizing that a full fledged business account wasn't necessary. Chenoa gave me top notch customer service that included information, compassion and helpful suggestions. I am very glad to have found 1st United Credit Union! (Btw, the security system is great, better too secure than not enough as far as my funds are concerned!!)

My wife and I have been members of this credit union for decades, having generally positive…read moreexperiences. Then Berkeley changed the street, eliminating virtually all parking, which was not the fault of 1st United. But 1st United abandoned their Berkeley clientele by closing the branch in mid-2025, flatly stating that folks should use the Oakland branch. Bad business; ready to move my money...

I had the best experience with buying a car from EZ approved autos. They really helped get the best…read morecar and financing with what I could afford. They worked with me with my down payment and made it easy for me to pay my monthly car note on time. I'm so thankful and happy with the car I got. Thank you guys so much. You don't know how much I appreciate you for all your help. Nee

The girl is nice but long story short bought a car problems happend within 3 weeks spent over a…read morethousand bucks . Before i had car for 2 months long story short if it sounds good its to good to be true

Kiara was so helpful! She made the process truly painless and we have our cash quickly. She helped…read moreme through the entire process, I'll definitely recommend everyone to her!