Ace location in Cutting Richmond serve customers so nicely and professionally . Maureen is an…read more asset to the company. She's friendly but deals with customers professionally per company policy and procedures . In time of dealing hard customers she patiently talk and explain to them with right good attitude and manners . I've been a customer for 15 years with no problems cause I love and trust how they help financial needs of their customers .

This company is a joke!…read more Please retrain the staff immediately. They seem to always give me a hard time with cashing checks... I took a photo for the company profile and they still refuse to cash my check. I waited in line on a scorching hot day for nothing. 2nd time this happened to me at this location. My expectations was not met at all. I experienced extremely rude behavior and bad attitude from the Black lady with braids she was disrespectful and lacked customer service, She did not greet me when i came to the window she literally was just looking at me , I greeted her first. Horrible Business with unprofessional staff

Kiara was so helpful! She made the process truly painless and we have our cash quickly. She helped…read moreme through the entire process, I'll definitely recommend everyone to her!

Grateful to have worked with this company. They are so friendly and helpful. Second time doing…read morebusiness with them and will return if needed again !

Fucking ghetto ass company. I was late on payments and didn't no they were gonna repo my car! At…read moreleast give me notice so I can pay the loan so it wouldn't get repo. Then the towing company wanted $60 for storage fee of personal belongings which wasn't mentioned. Will ever use this fucked up company!

Drive up to BMO saw this cool man in a motorcycle. He was playing real nice music. He was chilling…read moreand enjoying life. Security was the normal security. But, he was ok! So yeah, I'm enjoying watching movies on my iPad. I'm gonna head in and take care of business!

This bank has such a friendly and cozy atmosphere. I've been banking here for years, and every…read morevisit has been a positive experience. I'm always helped quickly and efficiently, and the staff is consistently knowledgeable, kind, and welcoming. I know there are some negative reviews, but from my own experience, they don't reflect the service I've received. I used to work in retail, so I understand that customer service employees are human too and that everyone can have an off day. Because of that, I try to be open-minded and understanding whenever I visit any business. This branch has always treated me with respect, and I truly appreciate the great service they provide. At the end of the day, respect and kindness are free, and I think they go a long way for both customers and employees.

Local credit union in Richmond that i've been coming to since 2001. IT's very small but service has…read morealways been great! Staff is super friendly and they have agreat memory to remember your name. On Friday after 4 it can get hectic. Monday through friday they close at 4 so it's tough getting there beforehand. Friday is the only day that they stay open late. I've never had an issue with this credit union. It's convenient and local. If you wish to ake money out from an ATM you can use any credit union without having a ATM fee charge. I mostly use Travis credit union and Bank of the West. If you live in Richmond or San Pablo I'd suggest to try this credit union out! Staff is super friendly and they are usually quick. WCCFCU will give you another perspective on banks. They don't have pens since they have electronic pens to sign off but if they did I'm sure they'd trust you with their pens unlike other banks! Give this place a chance and I'm sure you'll be happy with the results and service!

All. I am updating my earlier review. I mention some issues with the new membership process and…read moreit no being clear that they would need to pull a credit check. There by requiring an in person visit. I received a nice call from the bank. They are taking my input seriously and make changes to accommodate my request. Wonderful. Thank you 1st Nor Cal bank!

Dear Yolawnda and the Staff at Mechanics Bank,…read more We would like to express our sincere appreciation for the professionalism, courtesy, and patience you showed while assisting us with our banking matters. Although the situation was not a simple one, it was clear that each of you did everything you could to help us and to find the best possible solution. Your willingness to listen, explain the process, and treat us with respect made a real difference. Excellent customer service is not always easy to find, and I wanted to let you know that your efforts did not go unnoticed. Thank you. Spencer and Jolanda Star

I visited the Mechanics Bank El Cerrito branch around 9:25am on 1/5/26 to make a simple deposit…read more There were only two customers in front of me, yet only one teller was working. I wasn't called up until about 9:47am, which means I waited roughly 22 minutes just to complete a basic transaction. For a weekday morning, this wait time was disappointing and felt unnecessary. Unfortunately, the lack of staffing made it seem like this branch does not prioritize customer service or efficiency. I hope management will consider scheduling adequate tellers during peak hours to better serve customers.

A Four Star Yelp Review because this is the location I will go to pay my Citi Visa. I had bad…read moreexperience at another location which I will not mention. The bankers that have help me out were great! I remember Citibank being near Traders Joe but with the relocation where Starbucks is at I prefer. Some odd reason the current location has a lot of parking. I love coming to El Cerrito Citibank and I will continue to pay my bill in person monthly.

Thank you Alex for your patience and attention with my transaction…read more I needed to change my name on my accounts due to my recent marriage. I had held off almost a year with mismatched DL and debit and credit cards. I had stopped at the branch in the San Pablo town center but the banker on duty was on his way out of the door and told me the best thing to do would be call and All branches are shortstaffed so and they don't have temporary cards. He told me I could try another branch which I did this branch. I walked into the El Cerrito branch and Alex overheard me asking to teller about seeing a banker, and he walked right up and introduced himself. He assisted me with the name change and was very funny and engaging, and even walked me through a deposit with the teller to verify the name change. He gave me his card and told me I could contact him directly to get a temporary card when I'm ready or to altogether replace my debit card. Overall , I was very happy with the visit. The space was modern with flat screens, mirroring the computer screen that Alex was using- it was nice.