Eliana was extremely helpful, insightful, and very kind when it came to walking me through a new policy! She took her time, answered all my questions, and even made me laugh along the way. I would highly recommend her services to anyone searching for a new insurance carrier. I've never met someone so honest and caring that works in the insurance field! I will be referring my friends and family because of Eliana. You won't be disappointed! read more

I called and spoke with Diana Moreno about my son's car insurance. We had an unusual situation and she was so thorough about looking into it, right then and there on the phone. She was also very patient and friendly. In addition she readily emailed us a current copy of the insurance card, since my son's card was from 2020. All in all it was a very efficient and positive experience. Impressive! read more

I am extremely pleased with the service I received from my insurance agent Bertha. representative made me feel great she was very informative and kind. if going above and beyond was a person it would definitely be her. She made me feel like more than an customer the way she really showed compassion for my situation and we need more awesome people like her. read more

Capitalism at its best crappy coverage but high end pricing How many times will a man have to repay.

Elilin Cortez was the best very professional and kind she's the best would only recommend her perfect

Horrible, not cheap at all. It was the same price as the other insurance companies & I have had my license for over 36 yrs. No tickets, accidents or dui's. Thank God progressive was able to insure me, same day. read more

Thankyou Kenya Rodrigues for your amazing service. Freeway insurance is awesome, been a member for years!

Highly recommended. When we arrived we were kindly greeted by all the staff. I needed to find a new car insurance company since my old one closed. Gloria helped me and took the time to carefully and patiently explain all the possibilities for me, she found me exactly what I was looking for, an affordable rate lol she made my life so much easier now and I walked out with a new insurance the same day. I loved the professionalism and the great customer service provided. Can't be happier and thankful. read more

First let me say, I hate shopping for car insurance. Eliana, the agent I spoke with, was tremendously helpful and made this dreadful process smooth like butter. She was very sweet and I wish her all the good juju in the world. I hope cars move out of your way in traffic and let you in when you need to merge and not get mad at you. I hope you get your free lunch girl! =D read more

I would definitely recommend this insurance looking for lowest price with good quality coverage. I had the pleasure of working with Pablo he was so awesome helpful, the whole process was quick and easy. Everything explained to the point. Thank you Pablo we more people like you giving excellent customer service. Thanks read more

Eliana was very helpful to open the insurance policy but when I had to cancel, she never sent me the paperwork and she stopped answering my phone calls. I called her many times and the infinity kemper insurance she recommended, they don't answer either to cancel the insurance. She just wants her good reviews when it comes to opening policies but when it comes to concerns she doesn't even answer. Worst insurance company and people. read more

Gloria is amazing! Every time I go in to make a payment she gives great service and she is super helpful and sweet! Ask for Gloria when you go in ! read more

Ms. Kenia worked with me through my obstacles and delivered fine service. Thank you again.

To double down - I received this generic response and when I contacted the company inquiring they responded that they would not remove bogus fees which they sent to collections and promptly hung up on me. Don't give them your business. They are predators. read more

Great customer service ! Gloria helped me out with Renewing my renters insurance & going over all the coverages to make sure I have the best rate & protection . Definitely recommend this office ! read more

Eliana Cortez at the 335 Oakland location is amazing! Very professional and informative. She has thee greatest customer service and I haven't experienced this in a while. From being misinformed and misguided, Eliana swiftly resolved my cancelation policy matter within 5 minutes! Since Monday every other representative has either been rude or told me I must come into their location to cancel. Eliana needs to train everyone in customer service because I will be renewing another policy in the future JUST BECAUSE OF ELIANA CORTEZ! She has such a beautiful spirit read more

Kent at the High St location was amazing.....he was able to explain with ease and made me feel real comfortable. He's a great asset to your team ....keep up the good work !!! read more

Eliana is the true definition of excellent customer service. She went above and beyond to help me. Even though I didn't get insurance with them she helped me with my refund and that means the world to me. She was kind, understanding, and listened to my problem. She not only listened but took action and gave me peace of mind about the situation. I recommend this location ONLY for your insurance needs! They definitely are doing great business as long as Eliana is working! read more

shoutout to Jennifer she helped me with. She was very nice and patient she worked with me to make sure i got the best deals for me. the system was messing up so everything took over an hour but even when i was on hold she would check back in to keep me updated on why things were delayed which i really appreciate. Thank you Jennifer! read more

Horrible. This place is a scam. You pay an outrageous fee upfront ($200+) for them to sign you up for the most expensive most basic coverage with a completely different company (mine was National General). National General won't help you with anything because you went through Freeway Insurance to obtain it. I was submitting corrected documents to keep my policy in place. I submitted to Freeway Insurance via email 10 days before my policy was going to be canceled for not receiving the documents. They were supposed to submit it to National General. Never did. Now my policy is canceled and the are telling me that National General won't reinstate my policy. So I basically paid this huge fee and majority of my policy to have it all take from me. $500 gone. read more

Such a great service presented by Jennifer. She really helped me understand the terms and numbers for insurance coverage. Very warming energy, made the experience less stressful. Whether you're a first time driver or adding additional cars to your current policy. Jennifer was able to help me see my different choices and prices. 10/10 recommended! read more

Looks like you guys have a five star team great customer service and Jennifer is best insurance agent I've spoke to over the phone by far she is very kind,sweet & polite she helped me a lot to today with getting the policy needed thanks again Jen your the best read more

This place is fabulous.... especially Kenia Rodriguez. She got me the best possible price on insuring my vehicle & it didn't take long at all. Actually under 15 minutes. Great service. Highly recommend. read more

Lady name chantala help us this pass week. She did a great job. She also spent extra time with us after the paperwork was done and help with some fax stuff to dealership. Her attitude was positive during the whole conversation. Thank you and we appreciate the help. Good car insurance place. Michelle read more

This is by far the worst insurance company I've ever had the displeasure of dealing with. Please run, don't get insurance with them. They charge you a broker fee that isn't outlined from the beginning. They quote you for a monthly amount that isn't the actual amount once you pay over $300 first time just to get the insurance. Do your homework and your research and don't go here. To add insult to injury, one I signed up i had to contact them numerous times because I wasn't recieving the proper paperwork and my insurance ended up getting cancelled TWO separate times for which they wanted me to pay a reinstatement fee each time. I'm at the point of calling my bank and disputing these shit charges for this shit insurance. Please I'm telling you don't sign up with them!!!!! read more

I need it to insure my vehicle ASAP so I had to come back to Kenya Rodriguez at the high St location in Oakland. I highly recommend her she explained everything clearly and professionally, Also I was able to obtain a good price rate for my car insurance along with my SR-22 thank you Kenya . Definitely coming back for my renewal read more

I was shopping around for a budget car insurance for my situation. I called in and was transferred to Vanessa...she was the greatest and helped me get the best quote/rate and monthly payments. If you happen to call in and/or visit their office, please ask for Vanessa. She's very knowledgeable, patient and will explain your coverage to you. What are you waiting for...hurry up, call in and ask for Vanessa :) read more

Staff not help at all I was sitting almost an hour waiting for someone to serve me but some of the staff sitting on there table doing shit on the computer.......fucked up read more

This insurance place is amazing their really nice and respectful while talking , I got assisted by kenia and she was amazing and totally helpful, she broke a lot of things down for me that I didn't understand and she helped me find what I need I'd highly recommend this place!! read more

Kenia was fantastic! She went above and beyond to get me the best rate possible and she did it with a smile! I'm always a happy customer when I got to this location. Thank you Kenia! read more

If need of insurance I really recommend Freeway Insurance on High Street in Oakland. The person you should look for Kenia Rodriguez she is a great help and provides what you need. Very friendly and explains everything with detail and easy to comprehend. she is a great employee and resource. She does a great job for us to understand. read more

Great staff! Helped me get insurance for my car quickly and with no hassle. Carmen and Jayson were both very helpful.

Attention Stay Away!!!! This place is a real Joke smh. I Had started my policy back in Feb 2018 and upon doing my policy I had specifically asked for my 500 deductible and rental car just in case anything happened. Me and Louis Rodriguez had a full conversation about it and he said he made sure to do so. now Dec 2018 I end up in a fender bender and I go to look over my policy and now I dont Have my rental coverage and my damn deductible is a 1000 like WTF so I called the company and they sent me on a damn rat race and when I came into the office they were no help at all sent me to San Leandro to Cost U Less because that is where Louis is now and that was even more of a complete waste of time. Ive asked multiple time for a sup to pull my recordings from the day i started my policy and at 1st they said they would then they got smart and rude and I basically ended coming more then a 1000 out of pocket for a rental and as of today 1/14/19 I still dont have my damn car back from the shop because AFA claims is full of BS as well smh... SO please if you know whats good stay away and go get some real insurance where you will get better customer service cause these ppl are a joke them and their brother and sister branches. read more

I walked in and got assisted with rapidly everything was good, love the service I was provided with and glad I walked in today and walked out with a cheap good insurance for both my cars! Thank you so much Ms.Vanessa S Vasquez. you're service was great thank you for you're assIstance! read more

You think you really got a good deal here? Well your in for a big surprise. Freeway charges you a broker fee of $100 and they are not the ones to insure you. They gonna look for the worst cheapest insurance scam company ever. When you get into an accident your going to find out what you paid is what you get. Remember I told you this on this review. I work at a body shop and I feel so bad seeing people argue back and forth with there supposedly cheap garbage insurance. That's where your going to find out. Those insurance companies will make you wait for a very long time for the repair on your car. You gonna find out what they will cash out and not cash you out on. You gonna be calling for information on your claim and leave tons of voicemails with no one taking the time to return your call. Your gonna call freeway for help but there not gonna help you. Only thing they gonna offer you another cheap insurance and another broker fee. That's all there gonna do for you. You gonna think why you thought it was so good to go with freeway Insurance services. Good luck to you when using freeway. The worst broker will find you insurance companies you never heard of. Watch and learn. read more

I am so pleased with this insurance carrier. Melissa was very helpful and thorough in helping me to find an reasonable rate rate that I could afford. I shopped around to several different carriers after Melissa gave me my initial quote needless to say I ended up coming back to Freeway Insurance. I am so elated and excited about the rate Melissa found for me I recommend anyone call them up you won't be disappointed. read more

I received excellent customer service from Rabby, he was able to professionally assist me on making a choice on a car insurance. I recommend coming to this office if you are looking for auto insurance at a reasonable price assisted with best customer service. Rabby was wonderful to work with and he explained me all the deductibles and coverage benefits clearly. Because recently I have just received my driver license and got a car so I needed a lot of help with understanding and acquiring insurance. His sweet and welcoming personality took care of all the questions that I had regarding my Insurance. Overall, I was very pleased to save money on my deal and had a pleasant time visiting the office. Thank you Rabby! read more

Well, all the time i hear in the radio freeway , so i went down there to the office , its not really in a good area but when u go inside u feel very welcomed , employees are very friendly and professionally dressed up , i was desperately looking for lower rate since i just got my license and every other company gave me high quote. In the office Rabby was the one helping me to get insurance and he made it happen . He got me about $30 less than other insurance companies. The customer service was great the offer coffee , water , i also had fun while I was waiting for my insurance. The manager was very welcoming and always smiled . I will definitely recommend to go to freeway ins and ask for Rabby or Jayson . They make the impossible possible. Lower rate better coverages fabulous atmosphere. read more

If you want a really good insurance rate go to freeway insurance in Oakland ca. Go and see rabea al dheleai he is professional and he knows what to do. He will beat your previous insurance rates. Ask for Rabby or jayson if you want to save in your insurance . read more

I recently financed a new car and the insurance company I'd been with for over 3 years, skyrocketed the price when I added comprehensive and collision coverage. I knew I could be getting a better deal because I have no points on my record. I went into Freeway Insurance and was helped by Charnice. She quoted me a great price but when she entered my information the price went up a bit. She then decided to call the company and see why the price had changed and lowered again. Overall, I ended up saving over $50 a month by switching my insurance and I definitely recommend seeing Charnice when you go in. read more