I have always driven past Jain Williams' State Farm office, as it's been a staple in Oakland for…read moreyears. Although I've had another type of insurance with State Farm, my auto insurance had been with a different company for nearly 20 years. I recently called the office to update my insurance card and had the pleasure of speaking with Carla. During our conversation, she asked if I had auto insurance and who my current provider was. She then asked if she could review my policy with me. Normally, I would have politely declined, but Carla's warm and friendly personality immediately put me at ease. It honestly felt like I was talking to someone I'd known for years. She took the time to thoroughly explain my coverage in a way no one ever had before. I realized I had always carried auto insurance simply because it's required by law in California, without ever fully understanding what my policy actually covered. At first, I was hesitant to make a change after being with my previous insurance company for almost 20 years. However, by the end of our conversation, I felt confident enough to become part of the State Farm family. Carla is truly an asset to this office. Her professionalism, patience, and genuine care made all the difference. Excellent customer service like hers is hard to find, and I sincerely appreciate the time she took to help me.

this place is awesome' friendly people ' I would say thank you so much guys and I need to say…read morethanks for Carla. Thank you for help.

Took a 300$ brokerage fee for a policy that was canceled in two months because drive doesn't accept…read morepanel vans. Will not refund to 300$ they should have caught this when writing the policy.

Imposible to file a claim. Only way to get a hold of anyone is to make a payment. Very disappointed!read more

My May 2026 experience getting my Toyota RAV4 repaired (after a nasty side-swipe in front of my…read morehome just off of High Street) could be taught as a case study in Insurance Agent schools across the country about how to make the process of filing a claim easy for your customers. Kristen was helpful through every step and I cannot recommend her and her office strongly enough. Every question was answered before I could even ask it, she suggested a repair shop that was a part of the State Farm network so the paperwork and payments were seamless. Everything was done with total transparency and I received frequent updates every step of the way. She is professional and kind, and delivers old-school customer service, which is difficult to find these days. Thanks Kristen, keep up the great work!

Don't do business with a website. Deal with real people in your neighborhood…read more Kristen and her associates are always available to answer questions and give advice. I

Warning Warning Warning Do not I repeat do not. Go with…read morethis insurance company They're the worst insurance company on planet Earth I don't care how cheap the rates are they're not worth it at all

They don't wear masks ! Went in and nobody had a mask on. A year into a deadly pandemic.read more

My Yelp friend Joe T and I were just sharing our AAA Insurance experiences…read more.. And coincidentally I am here today. Quality/Quantity - The website is NOT user friendly. I tried to set up auto payment on your website to get my $10 credit and just could not do it. I received a renewal invoice stating that if I sign up for auto renewal, I would save $10. But because I have been a member since XXXXX, I guess I got the $10 credit decades ago and do NOT qualify for it again. The invoice was NOT clear! The employee could not get me my $10 credit, so I just paid my $$ and left. Atmosphere - Still a new-looking location. Plenty of parking. Open 6 days a week from 9am to 5pm or 6pm. Closed Sundays. Service - 5 stars, my favorite AAA branch. Rarely any customers. No need for appointments, just walk-in. I waited less than 5 minutes. Price - $300, was able to pay via credit card... Cut and pasted from their website as this was VERY confusing: "DMV transactions accept credit/debit cards and cash, insurance transactions accept debit cards, cash and checks, and all other transactions accept credit/debit cards, cash and checks for payment." Owner Comment - Congrats on your success since the 1900's and at this location for the last 15+ years.

I came here to get my IDP International Drivers Permit and was blown away with their excellent…read moreservice. Love the greeter when you come in and he puts you in que. The ambience here is very nice and roomy. Lots of place to sit and I love they display the different services AAA offers. I keep forgetting that AAA does DMV as well so that's a plus. All in all, excellent customer service and seamless experience. I highly recommend this location and there's lots of parking too. Cheers!

Horrible customer service , they definitely need to get rid of the front desk agent they have there…read morewhich is no help, she always has an attitude and could careless to help you with anything. It's sad they try and take advantage and not help their own people. Save your money and go else where.

Bad service bad phone numbers.so not go there they change prices like they want, Sandra toll me a…read moreprice in morning when I went up to pay, she insisted that I call a day before and everything changed but when I remained her that it was Monday she give a higher price!!!! Bravo now this in Spanish No vayan ahí!!!!!!!

Excelente servicio, súper recomendado a mi me atendió una muchacha llamada Lupita Díaz y es súper…read moreamable, pregunten por ella, ella les dará buenisimos precios

Después de tratar de encontrar un rate más bajo para mi póliza de auto me encontré con Lupita ahí…read moreen fiesta auto y fue como un ángel caído del cielo. Fue súper amable y me ayudo con mi presupuesto. Muy buena gente y hasta la fecha si tengo alguna duda siempre está dispuesta a ayudarme. 100% recomendado

Before writing this review, I read the other not so nice reviews about this business. It seems like…read morea whole different business. All I got from this place was great customer service which is completely lacking in a lot of businesses now a days. The staff were all pleasant to deal with. The manager or the owner was also very nice and helpful. All my concerns were addressed professionally and courteously. In light of my experience, I would highly recommend them to anyone. As a matter of fact, my brother goes there now as well.

Always Impeccable and Promp Service…read more You wil get insurance here, these folks really work above and beyond to get you Insured. My Brother's and I go nowhere else. Matt Fingland Aka MAD CAT WING NUTZ MC OAKLAND CALIFORNIA

Larry is very knowledgeable and helpful…read more I'm not even a customer, but I was so frustrated trying to get information from my soon-to-be former agent that I called around and found Larry

Cancelled my policy due to them constantly raising my rates for no apparent reason and then I get a…read morebill for the renters policy that was supposed to be cancelled when I last moved. That same "cancelled renters policy" was the original reason they raised my rate when I moved. Yet 8 months later I still have a renters policy in force on an address I have nothing to do with.