A Four Star Yelp Review because this is the location I will go to pay my Citi Visa. I had bad experience at another location which I will not mention. The bankers that have help me out were great! I remember Citibank being near Traders Joe but with the relocation where Starbucks is at I prefer. Some odd reason the current location has a lot of parking. I love coming to El Cerrito Citibank and I will continue to pay my bill in person monthly. read more

Thank you Alex for your patience and attention with my transaction. I needed to change my name on my accounts due to my recent marriage. I had held off almost a year with mismatched DL and debit and credit cards. I had stopped at the branch in the San Pablo town center but the banker on duty was on his way out of the door and told me the best thing to do would be call and All branches are shortstaffed so and they don't have temporary cards. He told me I could try another branch which I did this branch. I walked into the El Cerrito branch and Alex overheard me asking to teller about seeing a banker, and he walked right up and introduced himself. He assisted me with the name change and was very funny and engaging, and even walked me through a deposit with the teller to verify the name change. He gave me his card and told me I could contact him directly to get a temporary card when I'm ready or to altogether replace my debit card. Overall , I was very happy with the visit. The space was modern with flat screens, mirroring the computer screen that Alex was using- it was nice. read more

Citi phone services are non existent.! Can't understand Phillipine agents. No Supervisors. Wait times horrible. Had to call repeatedly and wait and wait and wait.! Finally went to branch inconveniently located. Other banks more user friendly. read more

Aweful system: I dialed this 510 area code number in hope to get a real human being to schedule a visit to open an account. Their answering machine system just turned one customer away. I had 1 saving account with citi-bank for a while and plan to withdraw all money from that account for another bank such as Mechanic Bank or Wells Fargo Bank. read more

Citibank accepted my $274,000 transfer from my Edward Jones account and then when I wanted to transfer money to use, they closed my account for a month! I had NO access to MY money for 30 days. They said they suspected fraud...just an arbitrary decision without evidence! After I reported them to the BBB, they then released my funds after 30 days! Then they also closed my Costco Citibank Card account, without an explanation. Very unprofessional. I am sure they were using my funds to lend to others to make money. Worst bank ever! Megan Talbot read more

Venus Ray was VERY helpful and polite! The best banking experience for me in decades. She helped me sort through many accounts to get to a workable balance that will not worry me. Thank you! read more

Came in without an appointment on a Friday afternoon to open a debit card and apply for a credit and was greatly helped by Mrs.Susan with great customer service. Made everything very easy to understand since I am a new Citibank member, which was very appreciated. Great experience overall. read more

This is not my home branch but, turns out after moving, this is the one closest to me. My purse was stolen and I needed an immediate replacement debit card. I was in and out in under 15 minutes. Fantastic! Granted my interaction with this branch has been minimal but it has been great. Thank you! read more

I'm not sure how to rate my second experience at Citibank. The first part of it was horrible, but the second part was wonderful. I spoke with one of their representatives on the phone, and he gave me a one hour window the following day when he said he would be at the branch. In fact, he said he had an appointment with another client at the beginning of that window. I said I would arrive in the middle of that window. When I walked in the branch, he was nowhere to be found. One representative said he had not come in yet, and another said he wasn't coming in today. Huh? I spoke with him on the phone yesterday! Thankfully another person said she could handle our account. She was very nice and extremely helpful. She was also very meticulous, making sure that all the appropriate forms were printed and that we signed in the right locations. It took a long time but she stuck it out with us. For that, I was very grateful. But I am still annoyed about being blown off like that... read more

I'm a regular customer. I visit this office one a week to make deposit. Today I got the complaint from teller (Sharyce) that the bank doesn't take a loss coin ($1.81...most quarters). One more thing, there's been one banker at this bank, he drunk or has been drinking during the day and works with money. read more

I went into this office to make a deposit for a checking account I opened online (deposit 5k, $200 back online) and the office operates differently from Chase. Citi seems far more interested in commercial/mortgages accounts. I find Chase in El Cerrito more personable. I like Citi credit cards though. The location has plenty of parking and is conveniently located in the plaza. Hopefully Citi's atm's are efficient for deposits. read more

A teller at a window is always very helpful and cheerful. And a clerk at a desk is friendly and also helpful, even not perfect in her job. She helped me in opening an account at Citibank. But she forgot to collect some parts of paperwork during opening the account, so I was called and had to visit again. When I visited again, I consulted the teller at the window, she kindly assinged a clerk at a desk. The clerk was not the person who helped me when I opened the account, because the person who helped me in opening the account was busy to serve another customer. The clerk who was assigned at my second visit was incredible. She didn't understand why I visited here again at the first time even I brought all of the paperwork and presented it to her. I couldn't explain fully because I didn't know what kinds of paperwork they missed during opening my account. So I let her hear the recording of the message from the first clerk. After that, the second clerk said "I got it". The second clerk seemed to think why she couldn't understand my explanation because my speaking was poor. She asked me, "then you speak Chinese, huh?" After I answered for the question "No", she laughed at me. She laughed at me because my first language is not English, even nor Chinese. That's terrible. I felt extremely uncomfortable and unpleasant where I visited as a customer. No one whom I have met in the U.S. did so unsophisticated and impolite like that. I will never visit here again, at least the desks. read more

I moved here nearly two years ago from a very small village in Central New York. I am most definitely a people person and worried I would not get that service within a big city like Berkley and the surrounding area. I was pleasantly surprised to find one a short distance from where I live. I found the branch in Berkley ; I believe on University was just as friendly, but did not have the parking space. Well let me return to my review. I am the type that once I find a good thing I return to the institution. I am a very out going individual and most definitely stand out in the crowd. They have made me feel right at home without any question. At first thought I was a unique case, but now know they treat all in such a friendly manner. I found all the employees at this branch to be of top quality and will do their very best to give great service. I had a problem with my Debit card and the employee corrected the problem by going out to the terminal to ensure it was working. I also received a hand written note in the mail thanking me for my business. I can not guarantee a note to everyone, but this personal touch is important to me. They all greet me by my first name. This down home touch and great service has made this branch my "home" branch I pass several banks to return to this one. Ok, I know I gave them 4 out of 5 Stars for all institutions regardless can continue to improve. The seem to try to keep that as their focus. read more