Poor customer service. Although the people in the branch are nice and helpful, you can never reach them on the phone. When you make a phone appointment, they may or may not show up. The people for the phone appointment have poor English skills. If you deal with their 800 number, be prepared for a long, bureaucratic process - I'm on hold with my 4th rep as I write this, 40 minutes so far. read more

Really slow and they only have two tellers on a Friday afternoon (despite that they have 20 cubicles and offices and 8 windows). This is un fathomable. They also don't have a business transaction service agent to help with business transactions outside of the minimal staff at the windows. I can't believe banks are making service so unpersonal . They have one staff man roaming the lobby helping people walk to the ATM redirecting customers. They should have him at a teller spot read more

Chase Bank - Disappointing 2 staff for 8 teller slots. - Banks & Credit Unions Near Me - El Cerrito, California

Came back to Chase after a couple of years and had such a smooth, stress-free experience thanks to Rolando. He was super helpful, walked me through everything step by step, and made the whole process feel easy and welcoming. Really glad I decided to return--great customer service makes all the difference read more

Stopped by this branch for the first time to pay a credit card bill and do a quick deposit. This location has a pretty big parking lot, so there is definitely no issue with finding parking. The inside is rather small however, with only about 3 or 4 teller windows, and only 1 teller actually working. Thankfully it wasn't busy when I arrived, or the line would have definitely snaked out the door. They have security at the front door, and both my interactions with security who greeted me and showed me where I could line up, as well as with the teller were friendly and courteous. I have always enjoyed the elevated level of customer service at Chase banks, and this location is no exception. read more

Tellers are nice, however there is always a line due to there never being enough windows open despite there being more than enough staff walking around and greeting and talking with customers but not actually helping. read more

Very rude tellers. Manager not very helpful no consideration/compassion/ to handicap customers. I have never encountered such poor treatment to an old lady 87 years old who's been customer of Chase for over 6 decades. Ver unfortunate. We drove 7 hrs to close safe deposit and they gave her/ us a very hard time. Customer blind in one eye could hardly walk and wobbly a very very sad experience a read more

Once more I have come to this bank, to close out a couple of Alan's credit cards and to let them know of his death, since they hold our house mortgage. Bria helped me this time and she was careful, thorough and helpful. It took some time, for which she apologized, but I appreciated both the care she took and her kindness. During my wait I got into an interesting conversation w/ two other patrons, one of whom is planning an upcoming trip to Portugal and wanted lira. The other offered him useful information about the currency exchange at Mechanics Bank in downtown Berkeley, which I had forgotten about. The warmth of the staff at this bank, whether toward me or other customers, is quite engaging and impressive. read more

Wow. Not a Chase customer. Was but they are awful. Had a check my mom gave me. Last time I deposited a check from Chase at my bank it took 7 days for it to post. Wasn't from mom. B of A said it was because of Chase. Go in today to just cash the thing. Give my DL and a Credit card. Manager says they won't accept the check because it doesn't have my middle name on it. I point out that 99% of the checks I get don't (including my payroll checks). Never had anyone ask my employer to rewrite a check. Even the monthly stipend I get that's drawn on.....CHASE. I say never mind. The manager then voids the check so I can't even deposit it in my bank. Can you say "we don't accommodate black people"? I warned mom against this bank and especially this branch. She hasn't moved the rest of her trust here, and I'm going to do my best to talk her out of it. read more

Chase Bank - Canceled? My property, not theirs. - Banks & Credit Unions Near Me - El Cerrito, California

Don't come here!!!! Citibank, bank of America,Wells Fargo, anything but Chase, Monica has the worst service ive experienced my whole life. I cancelled my account because of her read more

Chase Bank - Banks & Credit Unions Near Me - El Cerrito, California

Blood suckers. Worst customer service and services in general. They are always trying to find ways to hold your money

This is by far the worst experience I've ever had with any customer service period. My account was locked due to opening a savings account online so I went in to get help. I received snarky remarks (with literal laughing to my face) about how I shouldn't have done it online. If we shouldn't open accounts online why is it possible? This nasty old woman tells me she'd have to call the same number as I would (and had already tried before) to get help and she doesn't want to wait (quote: "we don't have some special number for branches"). I get in queue on the phone for a call back and leave. 2.5 hours later I get a call back from customer service telling me I have to verify my address in a branch and they'd have to call them. I told them I was specifically told they refused to call that number. The man says they have their own number to get straight through, so the woman in the branch lied to my face. I'm told what documents I need to do so and have to wait like a week when I have the time to go in (because I work??) Yesterday I go back, have letters from chase re: my savings account closing and a bill to verify my address. I explain the whole situation and say I'm there to verify my address. The teller tells me the letters and my ID are enough. But lo and behold she is discussing it with that same crusty woman who clearly hates her job from before which makes me nervous. They tell me to sit down and after some time the old woman comes and tells me everything is resolved and my savings account would be closed and the money would be transferred to my checking account. Fine. Then makes another remark laughing saying to open it in a branch next time. Fine. I leave. A couple hours later I still have a locked account. I try not to panic because maybe it takes a while to verify. Nope. This morning, still no access. I call about 3 numbers, get transferred to irrelevant departments and am crying at this point until I get through to someone who tells me they in face never verified my address and also never closed my savings account. The woman at the branch lied to my face to get rid of me, resolving nothing. I have never been so livid. I am not the type of person to go off on customer service workers (I've worked retail myself) but this was absolutely absurd. I don't thank her (why would I?) and just say goodbye and hang up. So if you're following, this will be the third time I have to go into a branch for the same issue that has yet to be resolved. I absolutely outright REFUSE to go to this location ever again. You want quality service, go to Shattuck. I had a lovely time there. Im hoping they can actually help me, but after this experience I don't think I'll be keeping my chase account and find a new bank. Because wow. This has been going on for WEEKS. Hope that old bitch finds happiness some day and stops taking her unfulfilled life out on customers. read more

I go to this branch to deposit for my company which I can usually do from the very slow ATMs outside, but today a bill was rejected and given back to me. I went inside to try to deposit, but when the teller could not figure out why it was rejected, she called who I assume was the floor manager for help. The woman who was now helping looked at me and said to her associate that it is probably a counterfeit bill without testing it first (I feel you shouldn't throw such an accusation out in the air like that until you know for sure). The woman proceeded to look at it and say that the bill was contaminated with blood (don't know how she came up with that conclusion) but said that they wouldn't take the bill. No other words were given, the original teller that initially helped me said sorry. Rather than escalate the situation I left. I defiantly be calling in a complaint also. read more

They won't cash a no I'd check for my son use a better banking system mechanics bank is better

Service is super consistently spotty here. In general, I absolutely dread coming, and do so only when in dire straits. They keep you waiting, the new design and lack of clipboard is strange... I had some business to do here, and came between the hours of 5-6PM. No lines, quick in and out. This is what I recommend. 2 ATMs by the side of the building closest to San Pablo. PS Tip: In order to get closest to the branch doors, do enter via SP Ave and turn left once coming in. This lot does not articulate in any way with the EC Plaza... which is a crying shame. My next order of business was Bed bath and Beyond. Had to go all the way around. read more

I left Chase a long time ago. I went there today to cash a check for $1,000. I have two first names. The check was on my second first name and my last name. ID..ok, full name is there. Another identification. BofA debit/credit..ok, full names are there. Untill I saw Norma-cashier- typing the numbers on my BofA debit card. What are you doing? Oh, we just need to verify... She called a manager, We can't cash it because it is is on your second first name. Now, if you open an account with us, we would gladly cash it for you. REALLY??? Is this the way to invite people to open accounts with you??? I left them years ago for similar reasons. You are a criminal until you can prove the opposite at Chase. Stay away. BofA has always treated me with respect and have been very good to me.(Platinum member). read more

I dunno about all these others talking about bad customer service. Im in customer service and I get a good rating on yelp.My hubby and I just opened our accounts here. They were fast on a Saturday. Julius has best customer service I've had for a long time. He explained everything in detail, he was very professional, very calm demeanor, and sweet. He asked if we needs anything to drink and brought us over water. Even as we came in to wait they asked us if we wanted anything. And showed us the coffee and water. I got distracted and left my paperwork and they called me to let me know I did. Well we are gonna be happy with our new bank. I may actually go in sometimes instead of doing it all online. read more

Their main phone is not answering calls, staff are simpleminded at best and do not care about customer care. They do not keep appointments. I would strongly recommend going to a different branch if you are a Chase customer. read more

If I could give them 0 stars I would. I avoid going inside this branch like the plague. Incompetence on top of incompetence. They lost a customer with me. Never will I go inside here again and will switch banks at my earliest convenience. If I ever procure enough money I would buy the bank just so I can fire every single employee in there. Beyond done with this place. It's a bank how bad can they mess up? These idiots have found a way. read more

The tellers are wonderful! Try to stick to them and avoid having to see a banker where I still am waiting in the lobby after an hour and a half to do a wire transfer! read more

This is a decent enough bank (I guess now technically JP Morgan Chase, but the WAMU signs are still up and the staff is still the same). They have fairly traditional service in most regards. Everyone including the security guard is polite, courteous, and friendly. As it should be, it is not really a note-worthy excursion. Although almost every time I go in (once a month), I am asked by the teller if I want to open a credit card account. My current response "you always ask, but the answer will always be no" has started to curb the offers - the three morning tellers are beginning to recognize me. But why am I reviewing this place, because I just had the most hilarious experience. One of the tellers was flirting with me ... Seriously, I'd rather take the credit card. It wasn't inappropriate just down right hilarious - the way he asked me "Ms. K, Is there anything else I can do for you?" Very very random! And then I thought about how my grandfather met my grandmother when she was a teller at a bank, and just wonder how that ever happened without said awkwardness. Maybe I should stick to the ATM. read more

I'm at this ATM weekly, at the minimum. I hated the ATM when it used to be a WAMU. Ever since Chase took over and upgraded the machines, getting cash and depositing checks and cash is a breeze. The few times I'm in the branch, there was hardly a line, which was great. The last time I was in, there was a line of 2 people. Once I was next, one of the account representatives took care of my transaction at his desk. So, not only was I helped, but I got to sit down, too! Back when I had cash, I did come in to see if I could invest some spare cash with them. I talked with one of their representatives about options, and he never contacted me. So, I put my money in another bank. Normally, I would have taken off a star for non-communication. But this was a few weeks before WAMU imploded and had to be bought by Chase. I don't know if the security guard (who is probably Sikh with his turban) is still there. He's very nice. read more

Service at location its been always consistent. I really like to come here friendly staff and they always willing to help.

Same as the bank down the street. Not enough tellers nor bankers to help the clients. They are polite but wtf does that get me if I can't even open up an account with them because no one is available to help other then the person standing there telling me that there is no one to help me. Terrible service. Makes me want to close my accounts with them. And just open up with a different bank. read more

This is probably the worst customer service i have ever experienced in my life. Went to this branch to open up a bank account and was told that we needed to make an appointment for next day. So, next day I reach there on time, they made me wait 30 minutes just to get into the office. After few minutes into the office, Euel gets a call saying I was double booked so I had to leave. He told me to make an account online which was apparently lot faster. Why did they not mention that when I first went there.They just wasted so much of our time for nothing. read more

Go to the location in Berkeley instead. I applied for a credit card online and was told to go into a chase location to upload a document as proof of address. When I arrived they had no idea what I was talking about and said you can't have a banker upload documents. I was told I have to sign up for a credit card there through their banker and get my credit ran again. Went to the Berkeley location and they uploaded my proof of address in less than 5 minutes no questions asked. read more

Disappointing staff and incredibly long wait times. I feel almost as if I walked into a relic of Wachovia. The lighting inside the building was dim like a cave, and it was difficult to find who the employees were so that I could set up a new account. I feel like I'd have a better experience continuing to store my money in a piggy bank than with the people here. Furthermore, just trying to find the entrance took me a while to loop around the building due to its wacky placement and castle walls, might as well add a trench to keep people out too. Of course, I've had extremely positive experiences with other Chase branches, but this one just happens to be abysmal. read more

Any other than Deposit and Withdrawal, the services is negative 5. Banker and Investor doesn't know what they were doing and I have to visit three times just to transfer my IRA to IRA trading account. At the last scheduled meeting, banker went to consult to some one else for 30 minute and I seated in his cabin for nothing. The form isn't complicated and I ask to get help on getting my IRA account number, he didn't share my account number to me? I did show my DL & ATM card and never heard banker can not share account number with client. read more

AVOID THIS BRANCH AT ALL COSTS! This review is just for their ATMs which, 90% of the time, are either inoperable or cannot provide cash. On so many occasions, drivers have had to wait in line only to find out they've wasted their time! Chase, what's a matter with you? The people of Richmond deserves good customer service, event when it's just automated! Hey, at least pretend that we're gentrified. You won't see this type of service in Walnut Creek or Danville. We're customers too and deserve access to our accounts at any time. read more

Went inside the bank to get cash. I only needed $500.00. The teller suggested using the ATM. It gives out maximum $3,000.00 in the bank. Outside ATMs only $500.00. read more

Never enough tellers but there is always staff standing around. Standing in line as we speak. The day after a holiday and there are only 2 tellers, long line, yet staff standing around greeting ppl. read more

9:42pm absolutely No light except the chase blue illuminating the ATMs. There is NO way this is safe. In fact the chase parking lot is probably the darkest area on the entire block. As a female I'm kind of out raged and really changes my opinion on Chase and the city of Albany. THUMBS DOWN read more

I've been with Chase since it was WAMU. I was 16yrs old in 2001 when I opened up with them. Till I started working for Chase Feb 2012, I changed my acc to "Chase" with out any WAMU influences to my acc. So, anyway, I am no longer a Chase Employee and hated working there, because managers at this particular branch were mean! They don't give a shit about anything! They don't care about your schedule either!! I've worked since I was 14yrs old & I've never had a job where they didn't care about your life! They only care about making the customers happy, which of course we would do, but they should care about the staff too!! I've never seen the most fakest people in my life either! I hate fake people! I tell ya, I've been a customer for WAMU/Chase since 2001 & since I worked with them , I finally wanna say I am on the urge to finally changing banks after all these years. Its true, customers come up & complain about fees and such. Now, that I am not a Chase employee & is a regular customer now, it doesn't matter what kind of acc you have with them, there are so much fees! Being unemployed is worse! How r you supposed to stay a certain amount in your acc with no money coming in from anywhere! Then, more fees will build up! Like I said, maybe its just this branch that doesn't care about staffs' life, but the fee thing is overrated in general. I wished I was able to work in other Chase Banks, maybe I wouldn't have been this bitchy. The only reason y I gave this branch 2 stars and not 1, is cause some of the customers were really nice & the rest of the staff were really nice to me too while I worked there. DON'T WORK FOR THIS BRANCH!!! read more

The most horrible experience ever, went in there to cash a check, since i was not an account holder they offered me one, since i declined, they held me there for an hour, didnt even cash my check, claiming that they didnt get authorization to cash it.. And they stamp the back of my check so no one will cash it.... This branch and bank have horrible reviews everywhere.. Do not go to this branch and if this is an example of their service, dont even use this bank. read more

i bank at chase and almost always have great luck with the people that work there..i went to the bank the other day and was greeted by the ladies at the front with a very friendly hello and welcome to chase..it was a nice..made me smile....when i was in line waiting the teller kept all of us informed that he would be with us shortly..as i was leaving the ladies at the front desk again with a happy smile said thank you for coming and to have a great day...something was different this time around going to the bank...i had to tell them great job...it feels good to get great customer service...it was a pleasant feeling and made my day.....thumbs up to chase bank and management...keep up the good service... a happy customer... read more

Faster than the Downtown Berkeley location, slower than the Solano location. Never an in-and-out experience. A very inattentive security guard sits at the door. Maybe that's her trap. read more

My grandma came home from Wamu yesterday afternoon absolutely ecstatic that she was given free gifts for opening up a new account. But as to why Wamu was giving out free $5 gift cards to Starbucks and ice cream scoopers is beyond me. I mean come on: that's hella random. read more

Started my checking account here. The set up was fine. However every time I need to see someone to talk about my account, they always take a long time. Two weeks ago, I went in because my debit card wasn't working. I was waiting for over 30 minutes and when I was finally seen, the lady was very dry and a bit rude. The bank tellers are very nice though, the rest of the accountants are slow and I do agree with one of the other reviews, they seem like they don't care. read more

Tried to open an account on line but it didnt work repeatedly. So I decided to actually go to the bank. Went to open a banking account here. Showed up and waited around; was told I had to make an appointment for another day. Fine. Came back for appointment. Was told it would be five or ten minutes to wait Fine. Waited a half hour. Someone else came in and sat down. They took them in ten minutes later.. Someone came out and told me "You are next. She is seeing someone who had an appointment first". I reminded her that I had an appointment and had been waiting 40 minutes by then. She said they knew that. Some minutes minutes later she reappeared to repeat that I would be next . I told her that I had been waiting over 45 minutes past the appointment time and couldn't wait any longer. So two wasted trips to the bank plus over an hour total time for .....NOTHING. They obviously don't want my business. read more