I love the Walnut Creek branch. Service is always great staff always friendly and always lends a…read morehelping hand

Brian. Your dishonesty is not appreciated. We sat at your desk before you needlessly ran my credit…read more If you had been honest this wouldn't be an issue. I could've made an informed decision either way before you dinged our credit scores with an inquiry. The most frustrating thing other than you lying through omission (not previously telling us that we needed my wife to have a credit score of 620) you waisted our time, you didn't get back to us right away and in reality, this should've been handled right then and there while we were in your office. The irony is that we already got a loan for this car, three years ago. And even with my wife's lower score we've never missed a payment. Obviously you and your underwriters don't have any common sense or ability to think critically. So why would a borrower attempt to use this institution? Avoid this shady business and "manager"

There's always a line, cash machines are often empty outside, tellers are very slow. There is no…read moresense of urgency.

Service sucks and very low interest yield on accounts. I've been a customer for over 20 years, but…read moreI'll be changing soon. There are better options.

i went in pm to buy a cashiers check . i met a rude and uninformed employee by name alisa who did…read morenot know her business! i have been a customer for over 40 years! i gave all info that needed to buy a $200 cashiers check ! she did not know what to do! i moved to the next counter and metmakhfoora bakhshi help me with no problem! sad to see in our lovely city an employe who does not know her work and rude at the same time!! train them before you let them handle business!!!!!

Sign said business hours are 9 to 5 but i arrived at 9:30am and doors are still shut. Fix your…read morefreaking sign if you open late.

This is banking the way it used to be. The staff know me by name and are very friendly but still…read moreprofessional. Anytime I have a question I get immediate help. When a different staff member has to get back to me (e.g. a Loan Officer) I have gotten a call back really quickly. I also have accounts at the one of the two "Major" banks that I share with my husband and although the people are nice, the service is ridiculously slow and the staff never returns phone calls so I MUCH prefer CB&T for the quality of the customer service and the speed of getting things done. This location is in a big office tower but they validate parking so it is free to use the downstairs parking lot. And there is good chain sandwich cafe that is very convenient for lunch in the lobby.

About 3 years ago a neighbor referred me to CB&T. I had been using BofA for over 20 years and was…read morebasically happy. I never realized what personal banking was all about. I can pick up the phone and talk directly to a branch manager (Kelley Carpenter) or district manager with any banking questions. When I applied for a business loan, I got a call from a big wig in Sacramento thanking me for my business. WOW. I also love the remote deposit feature we use in two of my offices. Online customer service is always helpful. They even host a luncheon for business owners with interesting guest speakers. Who knew a bank would/could do this? This bank treats me like a king.

Three M's & an N! ( ...sounds like an indie comedy on VH1...Lifetime?... )…read more This is the not-entirely-hidden-away-yet-off-the-beaten-path branch of Chase, near the lip of Lafayette, conveniently situated near Rite Aid, Lunardi's, Starbucks, eateries, even shoe repair! It actually matters to me where a branch is located; it often can correlate with said staff reflecting the feel of the area. First: Mitra was the one who I first met and got to know on a first-name basis. Courteous with a smile, open to a laugh, competent, attentive. Professional. She is great to deal with. Second: Margaret was one seeking further banking business with me, engaging and building rapport, conversing over culture, philosophy, open to a laugh. In running a business, depending on the relationship, spending time in actual conversation is part of the work day. I perform such interactions in my business life, whether I am the one seeking to build a trusting relationship with a customer or on the opposite end of one attempting that with me. Margaret is doing a good job. Third: Mei and Natalie. Both extend a sincere smile, efficiently process my checks, all the while being warm and open to my good ( or corny ) jokes. ;-) These are the touches that a customer like me appreciates. Believe me, I stopped using another branch over their flat to blank to negative dispositions. An enduring bad attitude I will not tolerate. There are probably others who feel the same. Another appreciation for this branch: coffee consistently available ( cannot say that for two other local branches ), water, and Halloween/Summer candies. Small touches count and communicate appreciation to customers. For my current banking needs, this branch, "The Three M's & an N", keep me coming back. Keep it up!

This Chase ATM is constantly down. It's so annoying! I've never had to go inside for any services…read morebut constantly having ATM that's down is super frustrating.

If I understand correctly, the cafe is hosted by Verve Coffee? Either way I love the concept of…read morebeing able to bank, have coffee, grab a quick bite, and work at the same place! Street parking is limited by there is a $2/hr parking garage about a 3-5 minute walk away. Theres plenty of small tables and seating inside, even sofa seats but limited outlets (some extension cords would be a great idea *wink wink*) for working remotely. I had the Lavender Latte and it was light, not too sweet, and icy cold. I would have enjoyed more of a lavender taste though. There was a line upon entering to order since there was no one attending the register and there was only a barista making drinks attentively but as soon as a second employee arrived and got the orders in, the service was quick.

Met my friend here for a girly coffee date recently! So fun! She got a coffee and I got an iced…read moretea. I also got an avocado toast with egg. It was toasted and made to order. Tasted delicious. Spacious cafe space inside Capital One. Comfy and great place to catch up. I believe there's 50% off drinks if you are a Capital One or Discover card member. Dog friendly, too. Located on S. Main Street and Mt. Diablo Blvd.

Martina Y was such a great BofA employee, she was kind, attentive, professional and helpful. I had…read morea fantastic experience with PH branch. John was very nice and helpful as well. I will definitely come back to this BofA branch

I visited the Pleasant Hill Bank of America branch to request a basic account verification required…read moreby CalPERS to process a retirement deposit via ACH. Since I no longer use paper checks--a common shift for many modern checking accounts--I was advised to have my bank complete and sign Section 2 of the CalPERS Direct Deposit form instead. I brought all necessary identification, including my passport, driver's license, birth certificate, and marriage certificate, to make the process as smooth as possible. Despite this, staff at the branch declined to sign or stamp the form, stating that Bank of America does not provide wet signature for external documents. I was surprised by this, especially given the bank's involvement in other verified transactions like mortgage processing; as my family has held three mortgages with Bank of America. As a result, I've experienced delays in receiving my funds and have had to request a physical check from the State Controller's Office instead. For those planning to retire using CalPERS or a 457(b), I recommend confirming your bank's willingness to support your financial transition--or consider a financial institution that can partner with you on long-term goals. I also did make note of this with the state of California.

great service and no issues with access's. Been with them for over 19 years! I love the digital…read moreaccess to my banking account, Quick responding with my questions. And no major glitches in access's or anything else! Nancy

Spectrum absorbed my credit union (Chevron FCU) a long while back now. It had been a year since my…read morelast visit to the actual physical location. I was there to make a large cash withdrawal. I learned that for anything over 10k you need to give the bank (most banks) advance notice. They were very concerned for my safety, even walked me to my car and warned me of fraudulent schemes people have been falling for. It was very nice. I imagine that talk may save someone. I had some questions about my account while I was there and felt well taken care of by Samantha. The interest rate on the market edge account here is always over 3% and that beats anything I can find. They also have competitive rates for CDs and loans. They also have a youth savings account that earns 7%!! There are never any fees for regular banking. None. I have banked with the credit union since I started banking many moons ago and will continue to do so.

customer service here is exceptional! I've been a client for multiple years, not only is the…read moreservice excellent, but technologically they are staying up with the BIG boys!

Very helpful and excellent service. Best local bank. Competitive rates. Highly recommend if you…read morewant a bank with personalized service that is not like the big banks

Willie Chan was excellent. He was helpful, informative, and took the time to educate my cousin and…read moreme on banking since it's his first account. He explained everything clearly, answered every question, and made the whole process feel easy and stress-free. Highly recommend working with him.

The Chase Bank experience has dwindled. I've been a customer since forever in the Bay Area (since…read moreit was taken over from WaMu). It's reliable, until it isn't for all the wrong reasons. 1. At this branch, the ATM is almost always down. It's always no cash available currently (May and June 2024). 2. I tried to get ahold of its mortgage business - and the agent there are mostly not reachable. They also dissuade me from the best available options - which is availability and eligibility of 1st time home owner loans/alternatives. To be fair, maybe they're just not supposed to tell you what's right. 3. the ATM took my money and didn't send me a receipt. Nowadays, I have to always video myself putting in money for proof. It has come to that level of untrustworthiness. 4. I always need to watch out for the monthly fee that they charge onto my account and then spend time to call them to reverse it because I had sufficient amount in my account, or have enough direct deposit for the month, or whichever the reason it is that should have waived the monthly charge. 5. All the foreign money request is no longer available on site. You'll need to request well in advanced... but seriously, I thought at least they'll have the Euro's or something that is usually requested (since Euros cover lots of country... like almost a continent). 6. For this particular branch, they never have enough Lunar New Year envelopes - I have to go to branch nearby (Pleasant Hill for example). I hope it gets better.