This branch has limited business staff to help you. And if they have some appointments scheduled…read moreand free time in between they will not take you as a walk in per Eppi. They need help. I had a 1130 appointment and it's 1145 and he was still not ready. I had to reschedule for later to even get my business account opened. Chase I've been a long term client and a love your bank but you need staff , more than one business person

Was accommodated immediately by manager who was so pleasant, pulling a teller to provide us…read moreservice. All I need was to add my spouse to my account. The other branch at Delta Fair informed us they have no time since we arrived at 4:20 pm yesterday & we need to make an appointment. They said we can also try walking in the next day, which we did. Unfortunately they insisted we make an appointment because the lady was fully booked but it was just me and my husband waiting, like it'll take adding my husband to my account forever. Took us only 15 minutes at this lone Tree branch. Javier is also very pleasant. Total night & day demeanor between Line Tree branch and the awful Delta Fair branch.

I have been a Patelco member since 1987. I have never had any issues with my money and/or any of…read moretheir services. All the staff have been extremely nice! I don't understand some of the negative reviews. Today, my husband and I went to this Patelco location to get documents notarized. I remember Patelco gives free notarization to members. Alex Sanchez, Branch Team Lead, helped us with getting 6 documents notarized. Alex was so helpful from beginning to end! He was pleasant, helpful and patient. This young man deserves more than this review! Come visit a Patelco branch. And if you happen to visit the Brentwood, CA branch, see Alex Sanchez. He can assist you with all your banking needs!

Patelco deserves a 5 star rating. I have been a member for about 10 years and my experience with…read morethe branch, online and on the phone has been top of the line service. Even when they shut down access due to the cyber attack, I appreciated what they did to protect our accounts.

This location is always busy! There's always a line. It's hit or miss, sometimes the lines move…read morefast sometimes it doesn't. It just depends on what kind of transaction people are doing and the number of tellers working. They have improved since the pandemic though. Still need much improvement. My recent experience was not very good. A representative called me to make an appointment about a CD and I decided to take him up it on the offer. I went to the appointment, showed up 10 minutes early, and he was still with his previous customer which is fine. Until it was my turn. I waited for 15 mins. He didn't even come and acknowledge me or say how much longer he'll be. So, I told the manager and he was not helpful either. Anyway, in the future, if you're going to call someone in, to sell you products or what not, you should take the time to acknowledge your customers. So they don't leave. I been with Wells Fargo for more than 20 years, I think they can do better. By the way I choose to stay with the bank because I like the on line service, just the experience at the local branch needs improvement.

I went to Brentwood branch and had a horrible experience…read more The Brentwood branch made me feel like me being a young black female that I was immediately someone suspicious. To shorten I wasn't allowed a cashiers check to put a down payment on condo, and was also refused service at the teller line to pull 40 dollars. Mind you, not once did I yell, curse or even be disrespectful. When I told the BM I'm moving have you ever moved? She got up and dismissed me like I was a peasant. I went over to Antioch branch, spoke with Vincent and he resolved everything and listened and allowed me to vent about my experience. He was a banker, manager, therapist, and someone that I feel truly cared. Not only did he provide amazing service and save my relationship with Wells Fargo as a new customer, Camille "head teller" & Aurora as well were exceptionally kind. Day and night experience with this branch compared to the other. If you want a good experience with wells go to Antioch and have Vincent help you! Thank you Antioch team for not only your kindness but allowing me the fresh new start I've always wanted in a new state!

I definitely recommend this branch because the people are nice and welcoming, kind. I recommend…read morethis branch because of the bankers and locations.

Been doing business with them since 2019. Haven't had any complaints. Bankers and tellers are…read moreunderstanding and friendly. ATM is usually in and working, they use to have a problem but it's been awhile. I've worked in customer service many years and the kindness and time they take makes the worst days okay!

Bank of America has terrible customer service, I've been a customer for over 30 years and after…read morebeing disabled for over a year, I asked for help with my credit card rates and was told to go to another bank so I did. I am very disappointed in their customer service. They obviously don't care about their clients at all.

AVOID THIS LOCATION! Terrible customer service. The young, heavyset, African American teller…read moreDESTINY was extremely rude and clearly hates her job.

Please fix your hours online... shows you are all open today.... Drive an hour to have to turn…read morearound....

Worst service ever. Applied for a home equity lian. Had plenty of equity and plenty of income. That…read morewasn't a problem. Took them 8 weeks to process. No communication. Multiple phone calls , day after day. No return calls, no emails. It seems like the loan dept only has one person working there.

It's a pretty good bank! Their colors scheme is nice and inviting, however I feel like they are…read moreholding information back and don't feel comfortable answering uncomfortable questions regarding joint account interests. All and all it's a pretty good bank and I probably would recommend people to visit the local branch.

Now owned by BMO bank in CANADA!! If you need help with anything other than deposit or withdrawal /…read morebasic stuff then your SOL unless you live your life on east coast Canada time... Long time bank of the west customer, sad to see this place be turned into the worst bank in town!! Avoid at all costs, we closed an account here and they have no record of us even doing so ??? And to resolve the situation we needed to come back during their east coast hours to get help from bmo corporate on the east coast in canada... lol yeah right

Everyone was delightful. The Branch is clean and there was not a long wait. I do think Tellers…read moreshould be in a traditional protected area.

When was the last time I opened up a back account? Its been so long, I reckon about 15 years ago. I…read moream glad that I decided to open one with Travis Credit Union. Although the wait was substantial because there was a lot of customers, the process was very smooth and informative. I chose right to bypass the online application because the person that helped me was very friendly with lots of information about the different accounts that were available. Like Patelco, my first CU, Travis offers great services without the bloat of your regular banks. Solid 4-stars with my first interaction with Travis Credit Union.

The Customer Service is super nice & friendly. One time I try to use the ATM after midnight, found…read moreout the door is locked, no matter how many time I slide my bank card still cannot open the door. With cash in hand, stand outside w beggar & gangster around, I blame it to my ATtM card failure, so I repeat trying open the door, which make me stand in the danger area after midnight longer time. The next day I called to ask if my card had problem or the door broken. I be told they close ATM after office hour. I told them I appreciate it they put a notice on the door, so I won't stand there for long time try to open it w my ATM card. Today I stopped by, BINGO, I see the notice!! Good Job.

Drive all way to this Antico branch to deposit & withdraw. This branch need to insert ATM card to…read morego reach the ATM inside after office hour. No matter how many time I inserted my ATM card, the door did not open. Please don't waste your time come here after office hour, the ATM card scanner is broken, it won't open the door, you won't be able to reach the ATM.

Last night I went to this bank to use the ATM machine. Chase on Main Street & Empire I withdrew…read more$320 using my CitiBank card. I intended to directly deposit this money into my Chase account. The ATM machine dispensed 3 counterfeit $20 dollar bills amongst the bills that I received. I noticed the bills felt thicker and looked strange. When I tried to deposit the money into my Chase account the same ATM machine would not take the bills it just gave me. When I called Chase this morning they would not help me. They told me to call CitiBank. Even though it was their machine that has the counterfeit bills in it. Do not use this ATM machine! I have an Oakley PD incident report and CitiBank is now disputing my transaction. But this could take 45 days. Someone in the bank had to have loaded this machine with fake money. ATM's can detect the counterfeit bills going in but obviously not coming out.

We needed to see a personal banker regarding an account…read more We sat at the waiting area and no bankers available to see us. The tellers didn't even noticed us waiting so instead we got in line to ask for help. One of the worst customer service.