I believe her name was Tatiana very helpful, well mannered very professional. I couldn't be happier…read morewith her customer service. I'm happy I chose this bank.

Their ATMs are extremely slow, also when I tried to cancel the deposit on a check the ATM didn't…read moregive me my check back. It didn't appear in my account instantly either I had to call customer service to get my money which came into my account hours later. This Bay Point branch needs to upgrade these ATMs or add one more outside because it can get busy

Grossly understaffed Bank of America. A corporation of this size should not have trouble staffing…read more People need to cash checks. If we need tellers to do so then there should be extra tellers at the beginning of the month to plan for the increase in traffic. Logistics. Time metrics. All available to the Branch Manager at this location. Logistics not being used to help us the people who need the services on a time constricted basis. Aka If we're not being paid to wait, then be ready to donate an hour of your time. To me this just means my time is not valued here. Maybe you'll feel different donating an hour of your time for free, but if you don't write a review after.

I had a great experience with Yolanda Leonard at the Pittsburg BOfA branch on railroad avenue. She…read morespent her time answer questions and explaining what was needed in setting up an estate account which required some paper work and mostly her time on the computer I don't bank with this bank but she took the time to make sure I understood exactly what was needed to b done. I'm very grateful for her help and how knowledgeable she was I will look for her whenever I return to that bank to assist me. Very happy BofA customer Cheryl in Pittsburg

I'm literally a customer just trying to go to work order a uber my phone died , yet I went to…read moretransfer money , and this asian lady told me i can't be there really rude , this was around 11 am ish today and she didn't let me charge my phone for 5 minuets! Yet the first lady I asked told me it was okay but I didn't want problems so I left .

STOP! If you have time to waste go to WELLS FARGO Pittsburg. It's obvious this branch needs…read moretraining.12-15 in line with 2 tellers both having laughing conversation with customer. It's been 25mins we are all lending on rope & 1 leg. SECURITY offer a chair.Then here comes a manager asking "what's your transation" like she's going to help* Unacceptable*. Next torture is @ the window l Can't wait to close this ACCOUNT!

This was a great branch until recently. Today was the worst. I stood in line for over 5 minutes…read morewhile the teller and a person had a long conversation about fund availability. It's fine. I get wanting answers. At 11:15 when I got to the window to get a same day debit card replacement, I was tuned away because it might be after closing before they finished. I was told on the phone to go to this branch and get a card. The teller told me to go to Antioch because they have more people. I said, "what if they can't help me before closing?" And he replied, " if you get there before noon they have to help you." Excuse me? I'm here before noon and you won't help me. He said the banker was busy and it would be after closing time before she could help me again. I went to Antioch where there was also 1 teller and 1 banker working. The nice teller told me to have a seat and the banker would help me as soon as she could. It took about 7 minutes for her to finish up with a customer and she called me over. When I told her what happened in Pittsburg she shook her head. She had also been busy all day and they have the same number of people on Saturday. She had a new card to me in less ham 10 minutes. She was thorough in making sure I had proper ID before giving me a card, which I appreciated since I was there to replace one used fraudulently. The teller at Pittsburg was just worried about not getting out right at noon. But he was willing to make others work extra. I get being overworked but this was ridiculous. Trying to make another branch do your work. The stars are only because driving further did get me a card.

At my BMO branch, which used to be a Bank of the West, the level of Customer Service has actually…read morestayed high. I can still call up the branch and get a person to help me. Technically the level of technology has improved, with the automated tellers being easier to use. Online banking has also improved greatly, as it is visually easier to see, and to see the running balances. I like this bank very much so far!​

This is honestly the worst bank ever, including their customer service. These people are no help at…read moreall. What's the point of having tellers if they are too lazy and inconsiderate to help? Went here to try to cash my check and took forever just to cash it out because of my "account balance" but what type of bank never let you deposit cash because of your account balance? Thats stupid and ridiculous. This bank is the worst place to go to. If you need real help go to a different bank. The tellers here are super rude and lazy. "Make appointments" when there was literally no one there. Horrible. They told me all Wells Fargo would say the same thing but we went to another bank and they showed 100% customer service and helped me cash out my check regardless of my account balance. Again y'all are HORRIBLE PEOPLE.

I will not go back. They closed my account and didn't notify me. A couple of my friends have…read morealready pulled there accounts because of customer service.

First time with a bank card EVER! Lol i'm still young but the employees are very helpful. I tried…read moreto make an account online & it wasn't very productive so I decided to go in.. it was successful & i've been rocking with my chase card ever since. No issues yet, fingers crossed.

I have worked with Varsha three different times now and she is just the nicest person ever. She…read moregoes above and beyond to help the customer. This five star rating is for her. I have been to this branch a handful of other times though for various things and have never had a problem. Everyone has seemed very nice and professional. I don't love the outside (bad location) but the inside is wonderful.

I definitely recommend this branch because the people are nice and welcoming, kind. I recommend…read morethis branch because of the bankers and locations.

Been doing business with them since 2019. Haven't had any complaints. Bankers and tellers are…read moreunderstanding and friendly. ATM is usually in and working, they use to have a problem but it's been awhile. I've worked in customer service many years and the kindness and time they take makes the worst days okay!

Went and visited this branch on a Friday noon hoping that they wouldn't be too busy, and sure…read moreenough they weren't :) We got there, lined up, and immediately a teller was available to help us. The transaction went smoothly and the teller was very helpful and friendly. We were able to finish our transaction within a matter of minutes, which was definitely much appreciated so that I could still have time for my lunch break. And parking at this location was very easy as this branch of Chase is located in the Clayton Valley Shopping Center, so yes, parking space is not an issue at all here and it's plenty. And Chase is kinda to the side of the shopping center so in this area parking lot is typically even more available :) I will definitely go to this branch again if I need to go visit Chase next time.

I recently visited Chase branch in was met with me curly frustrating situation that deserves no…read moremore than one star. Long lines at the branch unacceptable I felt like I was waiting in line at amusement park during the peak season. They were only two tellers available to serve Macy's book crowded customers a lack of staff meant that transactions moved at snail paste causing further delays. Chases long lines unlike available at tellers made my bank experience frustrating and unnecessarily time consuming it's disappointed see such inefficient in a reputable Bank.

This review is for the whole of Bank of America as well as the Antioch location…read more I received a letter from the State's Controller's Office informing me that BofA has reported to them the Bank has been unable to reach me to inform me they have a balance greater than $100 with property type being a Customer Overpayment. I spent 3 hours on the phone system talking to 5 different people that could not help so I went o the Antioch Bank of America Branch. The teller could not assist me so she went to get the manager who could not be bothered to speak with me. The State's letter says I need to contact Bank of America before June 1 2025 to collect the money before BofA transfers the funds to the State at which time I will need to file through them to collect the money. It appears Bank of America would rather hold on to the money until they have no choice but turn it over to the SCO instead of dealing with me. This customer service is the reason I closed checking, savings, CD and Merrill Lynch accounts of over $250,000 dollars at the beginning of 2023. This is probably where my balance came from and BofA refuses to provide assistance either on the phone or in the branch office!

I had the BEST Customer Service at the Bank of America in Antioch on Somersville Road! Every…read moreemployee I came in contact with greeted me with SUCH GOOD Customer Service; especially the Manager Mr Clement! I'll be opening up an account for sure! Thank You!!!