I don't bank at Mechanics Bank, but I have a car loan with them. So I went down on 7/20/24, to pay off my car loan. Now this particular bank has Steeltown coffee inside and they were quite busy, which was good to see. So I walk up to the line and there's one person in line and another being helped. There's two tellers working together, so it's obvious they have an issue that they are trying to resolve. I end up waiting in line behind the first person for 8 minutes and I have no idea how long the person ahead of me had to wait. During our entire time, not one person says, "we're working on a matter and we'll be right with you. Thanks for your patience." So finally the person ahead of me is helped, and within a minute, I go to the window where the two tellers were working together. The lady teller says to me, can I help you. No apologies whatsoever, or thanks for waiting. So I inform her of my transaction of paying my loan off, and she said that she needs to call to verify total pay off amount. I told her that I had it, and then she snaps at me saying that she has to call because the amount varies hourly. (Seriously??!!) She asks how I'm paying and I told her by check, so I wait for her to make the call, and of course it's the total amount that I already knew, and she says that she needs my check very rudely. I said that you have to wait because I was waiting for you to verify the amount before I wrote the check out! So now she looks stupid and I write out the check, give it to her and she processes it and hangs up the phone with the other person she had to verify everything with. Then congratulates me staley while she hands me my receipt, so I look at her for further information and she says nothing. So I have to ask when will I receive the title, and she explains. This bank is so unprofessional. Of course the teller that I was dealing with had no name tag on or name plate around. She's the Caucasian woman with long dark brown hair, plain face, and heavy chest. She rude! I'll never bank at Mechanics Bank. The manager sits behind a huge class wall, and isn't accessible. This bank has terrible customer service and their telephone 800 is horrible. read more
