I believe her name was Tatiana very helpful, well mannered very professional. I couldn't be happier…read morewith her customer service. I'm happy I chose this bank.

Their ATMs are extremely slow, also when I tried to cancel the deposit on a check the ATM didn't…read moregive me my check back. It didn't appear in my account instantly either I had to call customer service to get my money which came into my account hours later. This Bay Point branch needs to upgrade these ATMs or add one more outside because it can get busy

The service there is terrible, No matter the time they…read morealways have a big line. And lady in charge it's terrible to manager that place. I have my business account here but I never been able to use the business client service, because one day they told you to stay in line and wait and 15 minutes later they sent you back to the regular line.

Grossly understaffed Bank of America. A corporation of this size should not have trouble staffing…read more People need to cash checks. If we need tellers to do so then there should be extra tellers at the beginning of the month to plan for the increase in traffic. Logistics. Time metrics. All available to the Branch Manager at this location. Logistics not being used to help us the people who need the services on a time constricted basis. Aka If we're not being paid to wait, then be ready to donate an hour of your time. To me this just means my time is not valued here. Maybe you'll feel different donating an hour of your time for free, but if you don't write a review after.

friendly,helpful and very security conscience. Very clean , very helpful.I would give it six starsread more

We have been with this bank for over 40 years. We have always felt secure and always been treated…read morewith respect and we appreciate the professionalism.

I was really skeptical about coming here because of the horrible reviews left on this location, but…read moreI decided to come anyway because I put off making an account for too long and this bank was the closest to house Anyway I came here and the line was so long, I was already dreading waiting for an hour. But actually, I got pulled out of the line by the manager and got directed to a banker since I was waiting in the wrong line. I really like how the manager went around to each person in the line and greeted them, asked them how they were, what they needed help with, and if they needed anything like water or tea or whatever. I've never seen that in any business, let alone a bank so I really liked that. I got directed to a banker named Sergio and honestly he was so nice! Everyone there is so welcoming and it feels like they genuinely enjoy exchanges pleasantries and keeping up a conversation while helping you get your business done. I previously was with Union Bank but I switched banks because my previous banker was moving to a farther location. I feel like you should trust and like your banker, because after all they're holding all your money for you! I completely trust Sergio because he is a down to earth person and he made EVERYTHING so easy to understand. He walked me through the entire process of owning a card, depositing money, ordering a new card, etc. Everything was so extremely thorough, I feel like I could totally be bank agent now too In my opinion I like coming here. There is a lot of people who are here all day long but there's a lot of parking and nice employees, you won't mind the wait. Also another note, if you act like asshole (as I've seen quite often here) expect to be treated like one. You gotta wait in line like everyone else, you shouldn't have any complaints!

Horrible customer service. They clearly don't know how to do their jobs. I have made about 5…read moreappointments already and every single time they make something up to not attend me. This time, they cancelled my appointment right as I walked in because they "didn't see me." I asked for a manager and they make stuff up to look like the good guy and make me look stupid. Don't waste your time. Can't wait to close this account soon.

I always come to this bank to cash my check and to day I want back try to cash my paycheck and…read morenothing they do not cash my paycheck because my ID it's expired I told her I'm waiting for a new one and she answer go and bring another one from home sorry but I can't do anything So stupid!!! Keep the good work wallsfargo

This is honestly the worst bank ever, including their customer service. These people are no help at…read moreall. What's the point of having tellers if they are too lazy and inconsiderate to help? Went here to try to cash my check and took forever just to cash it out because of my "account balance" but what type of bank never let you deposit cash because of your account balance? Thats stupid and ridiculous. This bank is the worst place to go to. If you need real help go to a different bank. The tellers here are super rude and lazy. "Make appointments" when there was literally no one there. Horrible. They told me all Wells Fargo would say the same thing but we went to another bank and they showed 100% customer service and helped me cash out my check regardless of my account balance. Again y'all are HORRIBLE PEOPLE.

I really like this branch because the staff is always attentive and friendly. Special shout out to…read moreGuillermo and Jason for always helping me with whatever I need. This bank is nice and clean. I like the remodel and upgrades, it's very pleasant. Lollipops are back too! Haha I've been coming here for years! I moved to Brentwood and I still make that drive over here wherever I can. There's a lot of parking spaces and drive through ATM's as well as outside ATM's by the front door. There's usually a security guard outside or inside. It might look sketchy, but it's safe for the most part.

First time with a bank card EVER! Lol i'm still young but the employees are very helpful. I tried…read moreto make an account online & it wasn't very productive so I decided to go in.. it was successful & i've been rocking with my chase card ever since. No issues yet, fingers crossed.

I definitely recommend this branch because the people are nice and welcoming, kind. I recommend…read morethis branch because of the bankers and locations.

Been doing business with them since 2019. Haven't had any complaints. Bankers and tellers are…read moreunderstanding and friendly. ATM is usually in and working, they use to have a problem but it's been awhile. I've worked in customer service many years and the kindness and time they take makes the worst days okay!

Went and visited this branch on a Friday noon hoping that they wouldn't be too busy, and sure…read moreenough they weren't :) We got there, lined up, and immediately a teller was available to help us. The transaction went smoothly and the teller was very helpful and friendly. We were able to finish our transaction within a matter of minutes, which was definitely much appreciated so that I could still have time for my lunch break. And parking at this location was very easy as this branch of Chase is located in the Clayton Valley Shopping Center, so yes, parking space is not an issue at all here and it's plenty. And Chase is kinda to the side of the shopping center so in this area parking lot is typically even more available :) I will definitely go to this branch again if I need to go visit Chase next time.

I recently visited Chase branch in was met with me curly frustrating situation that deserves no…read moremore than one star. Long lines at the branch unacceptable I felt like I was waiting in line at amusement park during the peak season. They were only two tellers available to serve Macy's book crowded customers a lack of staff meant that transactions moved at snail paste causing further delays. Chases long lines unlike available at tellers made my bank experience frustrating and unnecessarily time consuming it's disappointed see such inefficient in a reputable Bank.

This review is for the whole of Bank of America as well as the Antioch location…read more I received a letter from the State's Controller's Office informing me that BofA has reported to them the Bank has been unable to reach me to inform me they have a balance greater than $100 with property type being a Customer Overpayment. I spent 3 hours on the phone system talking to 5 different people that could not help so I went o the Antioch Bank of America Branch. The teller could not assist me so she went to get the manager who could not be bothered to speak with me. The State's letter says I need to contact Bank of America before June 1 2025 to collect the money before BofA transfers the funds to the State at which time I will need to file through them to collect the money. It appears Bank of America would rather hold on to the money until they have no choice but turn it over to the SCO instead of dealing with me. This customer service is the reason I closed checking, savings, CD and Merrill Lynch accounts of over $250,000 dollars at the beginning of 2023. This is probably where my balance came from and BofA refuses to provide assistance either on the phone or in the branch office!

I had the BEST Customer Service at the Bank of America in Antioch on Somersville Road! Every…read moreemployee I came in contact with greeted me with SUCH GOOD Customer Service; especially the Manager Mr Clement! I'll be opening up an account for sure! Thank You!!!