It's a bank right? But probably the worst location, lazy employees. I went in for a deposit, $1k in…read morecash and $3 in coins that I want to get rid off. The lazy Hispanic teller told me he can't take coins since he have to count them, it must be in a roll. So I told him I would want to exchange the $3 in coins for bills. He rolled his eyes and give me the $3. Then I make another deposit with that $3. You want to waste my time? Fine, I will waste your too.

Was accommodated immediately by manager who was so pleasant, pulling a teller to provide us…read moreservice. All I need was to add my spouse to my account. The other branch at Delta Fair informed us they have no time since we arrived at 4:20 pm yesterday & we need to make an appointment. They said we can also try walking in the next day, which we did. Unfortunately they insisted we make an appointment because the lady was fully booked but it was just me and my husband waiting, like it'll take adding my husband to my account forever. Took us only 15 minutes at this lone Tree branch. Javier is also very pleasant. Total night & day demeanor between Line Tree branch and the awful Delta Fair branch.

Davina was really great! amazing customer service and very patient and she helped me and my family…read moreopen new accounts.

This branch has a friendly welcoming environment felt the minute you walk in…read more As the Executor, I've been dealing with some family estate issues and a problem with the estate. It was unable to be cleared up with the bank of the estate. I then went to Patelco in Brentwood and spoke with Mgr Shayna Rahimi, who helped me work thru the problem to completion. It was a great relief to not receive the run around and have this issue resolved. I highly recommend Patelco

I went to Brentwood branch and had a horrible experience…read more The Brentwood branch made me feel like me being a young black female that I was immediately someone suspicious. To shorten I wasn't allowed a cashiers check to put a down payment on condo, and was also refused service at the teller line to pull 40 dollars. Mind you, not once did I yell, curse or even be disrespectful. When I told the BM I'm moving have you ever moved? She got up and dismissed me like I was a peasant. I went over to Antioch branch, spoke with Vincent and he resolved everything and listened and allowed me to vent about my experience. He was a banker, manager, therapist, and someone that I feel truly cared. Not only did he provide amazing service and save my relationship with Wells Fargo as a new customer, Camille "head teller" & Aurora as well were exceptionally kind. Day and night experience with this branch compared to the other. If you want a good experience with wells go to Antioch and have Vincent help you! Thank you Antioch team for not only your kindness but allowing me the fresh new start I've always wanted in a new state!

Employees seem to not want to help people. They would rather greet and chat with visiting…read moreemployees, make smart comments when people complain about the long wait times than help customers. 40 minutes to make a payment when their online system refuses to set up properly (their IT can't even figure out why I have an issue) is beyond ridiculous. I have never seen a bank ran this way. I'm used to all employees pitching in to clear the lines. Not here! This bank is very unprofessional and clearly does not know how to provide good customer service or function with any type of customer first methodology. Pass if you value your time and worth.

I definitely recommend this branch because the people are nice and welcoming, kind. I recommend…read morethis branch because of the bankers and locations.

Been doing business with them since 2019. Haven't had any complaints. Bankers and tellers are…read moreunderstanding and friendly. ATM is usually in and working, they use to have a problem but it's been awhile. I've worked in customer service many years and the kindness and time they take makes the worst days okay!

Bank of America has terrible customer service, I've been a customer for over 30 years and after…read morebeing disabled for over a year, I asked for help with my credit card rates and was told to go to another bank so I did. I am very disappointed in their customer service. They obviously don't care about their clients at all.

AVOID THIS LOCATION! Terrible customer service. The young, heavyset, African American teller…read moreDESTINY was extremely rude and clearly hates her job.

Worst service ever. Applied for a home equity lian. Had plenty of equity and plenty of income. That…read morewasn't a problem. Took them 8 weeks to process. No communication. Multiple phone calls , day after day. No return calls, no emails. It seems like the loan dept only has one person working there.

Please fix your hours online... shows you are all open today.... Drive an hour to have to turn…read morearound....

It's a pretty good bank! Their colors scheme is nice and inviting, however I feel like they are…read moreholding information back and don't feel comfortable answering uncomfortable questions regarding joint account interests. All and all it's a pretty good bank and I probably would recommend people to visit the local branch.

Now owned by BMO bank in CANADA!! If you need help with anything other than deposit or withdrawal /…read morebasic stuff then your SOL unless you live your life on east coast Canada time... Long time bank of the west customer, sad to see this place be turned into the worst bank in town!! Avoid at all costs, we closed an account here and they have no record of us even doing so ??? And to resolve the situation we needed to come back during their east coast hours to get help from bmo corporate on the east coast in canada... lol yeah right

When was the last time I opened up a back account? Its been so long, I reckon about 15 years ago. I…read moream glad that I decided to open one with Travis Credit Union. Although the wait was substantial because there was a lot of customers, the process was very smooth and informative. I chose right to bypass the online application because the person that helped me was very friendly with lots of information about the different accounts that were available. Like Patelco, my first CU, Travis offers great services without the bloat of your regular banks. Solid 4-stars with my first interaction with Travis Credit Union.

I came here because it had one of the best brick and mortar high interest savings rate in the area…read moreat the time. It has done well. I met Nicole who was a knowledgeable and friendly banker. She was just awesome and an asset to the bank. I did deduct one point from a perfect score because Travis did not give me an ATM card unto the second try and then failed to mail a pin code which I have read in other reviews as well. They told me they went with a new company that delivers the PIN code and I have requested this several times and was ordered a few times but never came. I ordered it to the bank itself to be kept in their vault they said-NEVER came! I ordered it to the house-NEVER came! I gave up and don't use the ATM anyway as I go into the bank itself which you do not need a card like other banks so they tell me. I have never withdraw yet because it is in a multi-month CD so when the time comes I will update it it goes smoothly to withdraw my money or not?! That kind of makes me suspect in reality why are they having so much trouble with a PIN code being delivered to its customers-like do they want to prevent people taking their money out!? However, I did check and TCU has a good and solid bank rating. It is insured by the NCUA (like FDIC but for credit unions). At least making some money, since regular big banks are not giving anything other than pennies literally. So I will update if anything is questionable or not good, but so far it has been great and I earned a good amount. I did rollover into the best interest rate again although it was a bit lower, but still decent among the brick and mortar. You can get quite a bit sometimes with online banking, but I honestly do not trust online banking because there is no place you can go to if sometghing happens and they shut down and cannot reach them online or on the phone, who can you go to?! At least the brick and mortar places, you have someone you can yell at or get your money hopefully and I mean if they invested in a physical place with employees,etc more of a chance it is invested in its company. Updated to add: manager read my Yelp and personally called to help me with getting an ATM card and PIN code. She apologized for the problem and said she will do anything to make it right! Way to go- I appreciated it being a customer and not just an account number like in the big banks. I like TCU even more now!

The Customer Service is super nice & friendly. One time I try to use the ATM after midnight, found…read moreout the door is locked, no matter how many time I slide my bank card still cannot open the door. With cash in hand, stand outside w beggar & gangster around, I blame it to my ATtM card failure, so I repeat trying open the door, which make me stand in the danger area after midnight longer time. The next day I called to ask if my card had problem or the door broken. I be told they close ATM after office hour. I told them I appreciate it they put a notice on the door, so I won't stand there for long time try to open it w my ATM card. Today I stopped by, BINGO, I see the notice!! Good Job.

Drive all way to this Antico branch to deposit & withdraw. This branch need to insert ATM card to…read morego reach the ATM inside after office hour. No matter how many time I inserted my ATM card, the door did not open. Please don't waste your time come here after office hour, the ATM card scanner is broken, it won't open the door, you won't be able to reach the ATM.

We needed to see a personal banker regarding an account…read more We sat at the waiting area and no bankers available to see us. The tellers didn't even noticed us waiting so instead we got in line to ask for help. One of the worst customer service.

Chase bank needs to stop advertising that they have a free notary. Oakley, CA does not have one and…read moreChase on Lone Tree in Antioch wants to take your name and phone number to contact you when they can do the service . Really! I'm there now because I need it now. That is not good customer service at all. False advertising