This is honestly the worst bank ever, including their customer service. These people are no help at…read moreall. What's the point of having tellers if they are too lazy and inconsiderate to help? Went here to try to cash my check and took forever just to cash it out because of my "account balance" but what type of bank never let you deposit cash because of your account balance? Thats stupid and ridiculous. This bank is the worst place to go to. If you need real help go to a different bank. The tellers here are super rude and lazy. "Make appointments" when there was literally no one there. Horrible. They told me all Wells Fargo would say the same thing but we went to another bank and they showed 100% customer service and helped me cash out my check regardless of my account balance. Again y'all are HORRIBLE PEOPLE.

I will not go back. They closed my account and didn't notify me. A couple of my friends have…read morealready pulled there accounts because of customer service.

I'm literally a customer just trying to go to work order a uber my phone died , yet I went to…read moretransfer money , and this asian lady told me i can't be there really rude , this was around 11 am ish today and she didn't let me charge my phone for 5 minuets! Yet the first lady I asked told me it was okay but I didn't want problems so I left .

STOP! If you have time to waste go to WELLS FARGO Pittsburg. It's obvious this branch needs…read moretraining.12-15 in line with 2 tellers both having laughing conversation with customer. It's been 25mins we are all lending on rope & 1 leg. SECURITY offer a chair.Then here comes a manager asking "what's your transation" like she's going to help* Unacceptable*. Next torture is @ the window l Can't wait to close this ACCOUNT!

This was a great branch until recently. Today was the worst. I stood in line for over 5 minutes…read morewhile the teller and a person had a long conversation about fund availability. It's fine. I get wanting answers. At 11:15 when I got to the window to get a same day debit card replacement, I was tuned away because it might be after closing before they finished. I was told on the phone to go to this branch and get a card. The teller told me to go to Antioch because they have more people. I said, "what if they can't help me before closing?" And he replied, " if you get there before noon they have to help you." Excuse me? I'm here before noon and you won't help me. He said the banker was busy and it would be after closing time before she could help me again. I went to Antioch where there was also 1 teller and 1 banker working. The nice teller told me to have a seat and the banker would help me as soon as she could. It took about 7 minutes for her to finish up with a customer and she called me over. When I told her what happened in Pittsburg she shook her head. She had also been busy all day and they have the same number of people on Saturday. She had a new card to me in less ham 10 minutes. She was thorough in making sure I had proper ID before giving me a card, which I appreciated since I was there to replace one used fraudulently. The teller at Pittsburg was just worried about not getting out right at noon. But he was willing to make others work extra. I get being overworked but this was ridiculous. Trying to make another branch do your work. The stars are only because driving further did get me a card.

At my BMO branch, which used to be a Bank of the West, the level of Customer Service has actually…read morestayed high. I can still call up the branch and get a person to help me. Technically the level of technology has improved, with the automated tellers being easier to use. Online banking has also improved greatly, as it is visually easier to see, and to see the running balances. I like this bank very much so far!​

I opened an account here several months ago and have been extremely happy with them…read more Their was an issue with original promotional bonus upon opening the account, and the manager honored the committment of the bonus. The banker in one of the offices was very helpful in ordering new checks. And every time I go to the bank, the tellers are extremely friendly. The manager thanks me for my business. And they also cash my checks, even if they are somewhat above the amount in my checking account. I know Wells Fargo has been in the news recently for bad customer activity, but they have treated me very well so far. I highly recommend them.

Wow-where to start where to start. Ok, so, I never trusted banks, just as a personal preference,…read morebut when I was working I decided I'd take $100 out of each paycheck and stash it away, which was working just fine for me until the stack got a bit thick and I was told to start a savings account where NOBODY but me would have access to it whenever I needed to. Well, I deposited $4000, my life savings (I know sad but I had a very tough upbringing so to me this was a lot, esp compared to the nothing I had) into a brand new Wells Fargo savings account. I was juiced-I finally had a bank account! Well, I definitely celebrated WAY too soon, because waking up the next morning I thought I'd check my account using their "nifty" new app, and my brand new account was showing my balance was at .2 cents. I FREAKED out, got in my car and went down there. This is where it gets fun (NOT!) because after having her check and telling her what I saw, she confirmed my new account was at .2 cents. I, crying and shaking, asked her how tf that could be and she looks at me dead in the face and goes "it was a government agency that took it, and because it was the government we were not given a reason." So my $4000 just got taken from my PERSONAL account and you didn't even press for a fkn reason? Of course they didn't, shit they didn't even CALL me and let me know I got robbed, with their help! I didn't even have that account for 12 HOURS before they HAPPILY handed my life savings over to a stranger-wells Fargo didn't even have a NAME as to whom my money was given to. The teller actually had attitude with me about the whole situation too, acting like how dare I ask her about MY MONEY! That's just the first thing too. They've held my website money for DAYS upon days, making it available to me when THEY feel like it-which is usually 2-3 days late at 4 am. And if you have direct deposit through them? GOOD LUCK getting your money they hold onto it until they feel like giving it to you/depositing it into your account. They also (if you are at $0) will happily overdraw your account to get their monthly $5, when you can't even overdraw your own account, but they can they obviously need their $5 so if they overdraw your account damn right you're expected to pay that overdraft fee. Also, these idiots don't understand what customer service or courtesy is-which is actually dangerous because you don't play with people when it comes to their hard earned money. I will absolutely not be surprised when someone finally says "f this" and goes in that damn place with a not so good agenda, tbh I can't wait. So if you like to fight for your money, get treated stupidly, and robbed, I absolutely would suggest Wells Fargo. Trashiest bank ever

Grossly understaffed Bank of America. A corporation of this size should not have trouble staffing…read more People need to cash checks. If we need tellers to do so then there should be extra tellers at the beginning of the month to plan for the increase in traffic. Logistics. Time metrics. All available to the Branch Manager at this location. Logistics not being used to help us the people who need the services on a time constricted basis. Aka If we're not being paid to wait, then be ready to donate an hour of your time. To me this just means my time is not valued here. Maybe you'll feel different donating an hour of your time for free, but if you don't write a review after.

I had a great experience with Yolanda Leonard at the Pittsburg BOfA branch on railroad avenue. She…read morespent her time answer questions and explaining what was needed in setting up an estate account which required some paper work and mostly her time on the computer I don't bank with this bank but she took the time to make sure I understood exactly what was needed to b done. I'm very grateful for her help and how knowledgeable she was I will look for her whenever I return to that bank to assist me. Very happy BofA customer Cheryl in Pittsburg

Shout out to Annette for helping make a stressful morning less stressful! I imagined going in to…read morecash a Chase check, while not being a Chase customer, was going to be a hassle. Nope. Annette explained the small fee attached to it, showed genuine care while I waited for her to go through the steps on her end , in no time at all I was out of there. Appreciate the kind and quick service!

Terrible experienc... Provided me with a limit to begin and get my service, then following a few…read moremonths with them no missed payment they decide to decrease my credit limit close to where my current utilization is. This is a terrible experience that will result in it now appearing as high utilization because of this.

Heads up if you're a customer and need any financial services other than a teller to avoid DORIS!…read moreShe is clueless on how to operate her own computer. She never asks for help on how to work anything. I should have known when I noticed the earphones that she spends her days on breaks and listening to music. So two of her computer don't work properly so instead of letting anyone know she fumbles around until I (the costumer) had to ask for help. My recommendation to Doris: RETIRE.

Dorinda, the teller, and her greasy haired supervisor are absolutely clueless and can't admit when…read morethey're wrong. I had just sold my car and brought in a check to Dorinda. I asked her to call the other bank to verify the funds because I needed to purchase another car asap and couldn't wait for a hold on the check (I've recently worked as a teller at another bank for several years and know that this is possible). Without even looking at the check, she just flat out said no and that I should go to the other bank to try and negotiate the check. I went over to the other bank and they said they can't negotiate a check that large because I'm not a customer but their general customer service line can verify that the funds are available if my bank calls them directly. I went back to Dorinda and told her what they said but she was adamant that it is against federal law to verify funds on checks (which is not true) and in her 20 years of experience at this branch, she's never called another bank to do this. I asked to speak with her supervisor and she confirmed that they cannot do that because federal law prevents them from doing that (still not true). After going back and forth between the two banks several more times and telling Dorinda and her supervisor that they are incorrect, I finally just deposited the check with an extended hold on it. They informed me that they would release $200 within 24 hours, a little bit more in 72 hours, and the rest 10 days later. 10 days! That's a really long time to be without a car and having an hour commute to work! After leaving, I decided to call the general customer service line to confirm this so-called federal law. The person said it's not federal law but it's probably just a branch-specific policy. He called the branch manager who confirmed that this is not federal law, just a general policy they have, but apparently Dorinda told her that she told me she would try calling the other bank the following morning. So first she's just misinformed but then she straight-up lied! The next afternoon, I called to see if Dorinda had called and of course she had not. I complained to another manager about her and he said he would take care of it. And low and behold, the hold was released within 72 hours! I'm not sure why Dorinda and her terrible incompetent supervisor felt that they could pull one over and me and then lie to cover their tracks, but I hope their "20 years of experience" ends very soon. "Experience" clearly hasn't helped either of them know the difference between federal law and a branch policy. Or maybe they just got flustered because they couldn't admit that someone else knew more about banking than they did. Either way, they are absolutely horrible at their jobs and should really think about doing something else that's maybe a little easier to comprehend.

I stopped by Citibank in Concord at night to deposit money at the ATM. The parking lot was huge and…read moreshared with CVS, which made it easy to find parking. I felt pretty safe during my visit and was able to get in and out quickly without any issues. If you need to make a quick ATM stop, this Citibank location is convenient and hassle-free.

As I walked in, I noticed that there I was the only one in line so the wait time was great. Salma…read morecake me over to her window. She was able to help me by cashing my check which I was both grateful for and relieved by. She also went above and beyond by chatting with me like I was a friend, double checking info, and saying goodbye to the other customer leaving, not to mention the transaction took very little time. Another bonus is that I didn't have to pay any kind of fee for not being an account holder and for the check being under $5000. Thank you Salma for such amazing customer service.

Went and visited this branch on a Friday noon hoping that they wouldn't be too busy, and sure…read moreenough they weren't :) We got there, lined up, and immediately a teller was available to help us. The transaction went smoothly and the teller was very helpful and friendly. We were able to finish our transaction within a matter of minutes, which was definitely much appreciated so that I could still have time for my lunch break. And parking at this location was very easy as this branch of Chase is located in the Clayton Valley Shopping Center, so yes, parking space is not an issue at all here and it's plenty. And Chase is kinda to the side of the shopping center so in this area parking lot is typically even more available :) I will definitely go to this branch again if I need to go visit Chase next time.

I recently visited Chase branch in was met with me curly frustrating situation that deserves no…read moremore than one star. Long lines at the branch unacceptable I felt like I was waiting in line at amusement park during the peak season. They were only two tellers available to serve Macy's book crowded customers a lack of staff meant that transactions moved at snail paste causing further delays. Chases long lines unlike available at tellers made my bank experience frustrating and unnecessarily time consuming it's disappointed see such inefficient in a reputable Bank.