I always come to this bank to cash my check and to day I want back try to cash my paycheck and…read morenothing they do not cash my paycheck because my ID it's expired I told her I'm waiting for a new one and she answer go and bring another one from home sorry but I can't do anything So stupid!!! Keep the good work wallsfargo

This is honestly the worst bank ever, including their customer service. These people are no help at…read moreall. What's the point of having tellers if they are too lazy and inconsiderate to help? Went here to try to cash my check and took forever just to cash it out because of my "account balance" but what type of bank never let you deposit cash because of your account balance? Thats stupid and ridiculous. This bank is the worst place to go to. If you need real help go to a different bank. The tellers here are super rude and lazy. "Make appointments" when there was literally no one there. Horrible. They told me all Wells Fargo would say the same thing but we went to another bank and they showed 100% customer service and helped me cash out my check regardless of my account balance. Again y'all are HORRIBLE PEOPLE.

I was really skeptical about coming here because of the horrible reviews left on this location, but…read moreI decided to come anyway because I put off making an account for too long and this bank was the closest to house Anyway I came here and the line was so long, I was already dreading waiting for an hour. But actually, I got pulled out of the line by the manager and got directed to a banker since I was waiting in the wrong line. I really like how the manager went around to each person in the line and greeted them, asked them how they were, what they needed help with, and if they needed anything like water or tea or whatever. I've never seen that in any business, let alone a bank so I really liked that. I got directed to a banker named Sergio and honestly he was so nice! Everyone there is so welcoming and it feels like they genuinely enjoy exchanges pleasantries and keeping up a conversation while helping you get your business done. I previously was with Union Bank but I switched banks because my previous banker was moving to a farther location. I feel like you should trust and like your banker, because after all they're holding all your money for you! I completely trust Sergio because he is a down to earth person and he made EVERYTHING so easy to understand. He walked me through the entire process of owning a card, depositing money, ordering a new card, etc. Everything was so extremely thorough, I feel like I could totally be bank agent now too In my opinion I like coming here. There is a lot of people who are here all day long but there's a lot of parking and nice employees, you won't mind the wait. Also another note, if you act like asshole (as I've seen quite often here) expect to be treated like one. You gotta wait in line like everyone else, you shouldn't have any complaints!

Horrible customer service. They clearly don't know how to do their jobs. I have made about 5…read moreappointments already and every single time they make something up to not attend me. This time, they cancelled my appointment right as I walked in because they "didn't see me." I asked for a manager and they make stuff up to look like the good guy and make me look stupid. Don't waste your time. Can't wait to close this account soon.

I have banked here for over a year. I opened an account for…read moreover a year since my divorce. I chose BMO for my son's 1st bank account/ debit card 6/16/26 DORIS ASKED IF SHE COULD ASK A COUPLE QUESTIONS. By saying yes she said that I consented to the extra intrusive Credit questions and current employment. In front of my 16 hear old. Had nothing even to do with us opening this account I thought it was part of the process.It was supposed to be a celebration for him instead I felt humiliated. I put ALL cash in.. Why all the questions. I thought the questions were mandatory and now I learned they manipulated my trust and triggered my son about nothing I needed to even answer. Thanks Doris and BMO. Im discussed. Thanks BMO for shamming a single mom doing all she can in front of her kid. NO one seems to have any integrity anymore. Very disappointed.

This was a great branch until recently. Today was the worst. I stood in line for over 5 minutes…read morewhile the teller and a person had a long conversation about fund availability. It's fine. I get wanting answers. At 11:15 when I got to the window to get a same day debit card replacement, I was tuned away because it might be after closing before they finished. I was told on the phone to go to this branch and get a card. The teller told me to go to Antioch because they have more people. I said, "what if they can't help me before closing?" And he replied, " if you get there before noon they have to help you." Excuse me? I'm here before noon and you won't help me. He said the banker was busy and it would be after closing time before she could help me again. I went to Antioch where there was also 1 teller and 1 banker working. The nice teller told me to have a seat and the banker would help me as soon as she could. It took about 7 minutes for her to finish up with a customer and she called me over. When I told her what happened in Pittsburg she shook her head. She had also been busy all day and they have the same number of people on Saturday. She had a new card to me in less ham 10 minutes. She was thorough in making sure I had proper ID before giving me a card, which I appreciated since I was there to replace one used fraudulently. The teller at Pittsburg was just worried about not getting out right at noon. But he was willing to make others work extra. I get being overworked but this was ridiculous. Trying to make another branch do your work. The stars are only because driving further did get me a card.

I opened an account here several months ago and have been extremely happy with them…read more Their was an issue with original promotional bonus upon opening the account, and the manager honored the committment of the bonus. The banker in one of the offices was very helpful in ordering new checks. And every time I go to the bank, the tellers are extremely friendly. The manager thanks me for my business. And they also cash my checks, even if they are somewhat above the amount in my checking account. I know Wells Fargo has been in the news recently for bad customer activity, but they have treated me very well so far. I highly recommend them.

TRASH TRASH TRASH. Again another night of having Wells Fargo mess up my life. Apparently it was…read more"having issues" connecting my card so I could pay for my dinner, so I got to starve tonight. Again, thank you Wells Fargo keep being the shittiest bank in exhistance! Keep up the horrible work I can't WAIT to transfer my sht. Can't wait till someone has had enough and just burns it down.

The service there is terrible, No matter the time they…read morealways have a big line. And lady in charge it's terrible to manager that place. I have my business account here but I never been able to use the business client service, because one day they told you to stay in line and wait and 15 minutes later they sent you back to the regular line.

Grossly understaffed Bank of America. A corporation of this size should not have trouble staffing…read more People need to cash checks. If we need tellers to do so then there should be extra tellers at the beginning of the month to plan for the increase in traffic. Logistics. Time metrics. All available to the Branch Manager at this location. Logistics not being used to help us the people who need the services on a time constricted basis. Aka If we're not being paid to wait, then be ready to donate an hour of your time. To me this just means my time is not valued here. Maybe you'll feel different donating an hour of your time for free, but if you don't write a review after.

I couldn't be happier with the service I received on both of my visits to the Chase bank on Salvio…read moreSt, Concord!! Bella was the banker who helped me both times...we just moved here from Napa and needed to get a few things cleared up!! She was very knowledgeable, patient & successful in handling all my concerns!! Thank you, Bella! Great customer service!!

this bank fucking sucks atm hours are wrong never open always having work done extremely unreliableread more

Heads up if you're a customer and need any financial services other than a teller to avoid DORIS!…read moreShe is clueless on how to operate her own computer. She never asks for help on how to work anything. I should have known when I noticed the earphones that she spends her days on breaks and listening to music. So two of her computer don't work properly so instead of letting anyone know she fumbles around until I (the costumer) had to ask for help. My recommendation to Doris: RETIRE.

Dorinda, the teller, and her greasy haired supervisor are absolutely clueless and can't admit when…read morethey're wrong. I had just sold my car and brought in a check to Dorinda. I asked her to call the other bank to verify the funds because I needed to purchase another car asap and couldn't wait for a hold on the check (I've recently worked as a teller at another bank for several years and know that this is possible). Without even looking at the check, she just flat out said no and that I should go to the other bank to try and negotiate the check. I went over to the other bank and they said they can't negotiate a check that large because I'm not a customer but their general customer service line can verify that the funds are available if my bank calls them directly. I went back to Dorinda and told her what they said but she was adamant that it is against federal law to verify funds on checks (which is not true) and in her 20 years of experience at this branch, she's never called another bank to do this. I asked to speak with her supervisor and she confirmed that they cannot do that because federal law prevents them from doing that (still not true). After going back and forth between the two banks several more times and telling Dorinda and her supervisor that they are incorrect, I finally just deposited the check with an extended hold on it. They informed me that they would release $200 within 24 hours, a little bit more in 72 hours, and the rest 10 days later. 10 days! That's a really long time to be without a car and having an hour commute to work! After leaving, I decided to call the general customer service line to confirm this so-called federal law. The person said it's not federal law but it's probably just a branch-specific policy. He called the branch manager who confirmed that this is not federal law, just a general policy they have, but apparently Dorinda told her that she told me she would try calling the other bank the following morning. So first she's just misinformed but then she straight-up lied! The next afternoon, I called to see if Dorinda had called and of course she had not. I complained to another manager about her and he said he would take care of it. And low and behold, the hold was released within 72 hours! I'm not sure why Dorinda and her terrible incompetent supervisor felt that they could pull one over and me and then lie to cover their tracks, but I hope their "20 years of experience" ends very soon. "Experience" clearly hasn't helped either of them know the difference between federal law and a branch policy. Or maybe they just got flustered because they couldn't admit that someone else knew more about banking than they did. Either way, they are absolutely horrible at their jobs and should really think about doing something else that's maybe a little easier to comprehend.

Came here to open an account the process was fast and simple they were able to help me. I booked my…read moreappointment online and then my banker was able to help me open my account and answer all my questions.

They won't even break bills or give you change unless your a member with a debit card???? Wow…read more... it's like a gas station not providing air and water for your vehicle

Went and visited this branch on a Friday noon hoping that they wouldn't be too busy, and sure…read moreenough they weren't :) We got there, lined up, and immediately a teller was available to help us. The transaction went smoothly and the teller was very helpful and friendly. We were able to finish our transaction within a matter of minutes, which was definitely much appreciated so that I could still have time for my lunch break. And parking at this location was very easy as this branch of Chase is located in the Clayton Valley Shopping Center, so yes, parking space is not an issue at all here and it's plenty. And Chase is kinda to the side of the shopping center so in this area parking lot is typically even more available :) I will definitely go to this branch again if I need to go visit Chase next time.

I recently visited Chase branch in was met with me curly frustrating situation that deserves no…read moremore than one star. Long lines at the branch unacceptable I felt like I was waiting in line at amusement park during the peak season. They were only two tellers available to serve Macy's book crowded customers a lack of staff meant that transactions moved at snail paste causing further delays. Chases long lines unlike available at tellers made my bank experience frustrating and unnecessarily time consuming it's disappointed see such inefficient in a reputable Bank.