This is honestly the worst bank ever, including their customer service. These people are no help at…read moreall. What's the point of having tellers if they are too lazy and inconsiderate to help? Went here to try to cash my check and took forever just to cash it out because of my "account balance" but what type of bank never let you deposit cash because of your account balance? Thats stupid and ridiculous. This bank is the worst place to go to. If you need real help go to a different bank. The tellers here are super rude and lazy. "Make appointments" when there was literally no one there. Horrible. They told me all Wells Fargo would say the same thing but we went to another bank and they showed 100% customer service and helped me cash out my check regardless of my account balance. Again y'all are HORRIBLE PEOPLE.

I will not go back. They closed my account and didn't notify me. A couple of my friends have…read morealready pulled there accounts because of customer service.

I was really skeptical about coming here because of the horrible reviews left on this location, but…read moreI decided to come anyway because I put off making an account for too long and this bank was the closest to house Anyway I came here and the line was so long, I was already dreading waiting for an hour. But actually, I got pulled out of the line by the manager and got directed to a banker since I was waiting in the wrong line. I really like how the manager went around to each person in the line and greeted them, asked them how they were, what they needed help with, and if they needed anything like water or tea or whatever. I've never seen that in any business, let alone a bank so I really liked that. I got directed to a banker named Sergio and honestly he was so nice! Everyone there is so welcoming and it feels like they genuinely enjoy exchanges pleasantries and keeping up a conversation while helping you get your business done. I previously was with Union Bank but I switched banks because my previous banker was moving to a farther location. I feel like you should trust and like your banker, because after all they're holding all your money for you! I completely trust Sergio because he is a down to earth person and he made EVERYTHING so easy to understand. He walked me through the entire process of owning a card, depositing money, ordering a new card, etc. Everything was so extremely thorough, I feel like I could totally be bank agent now too In my opinion I like coming here. There is a lot of people who are here all day long but there's a lot of parking and nice employees, you won't mind the wait. Also another note, if you act like asshole (as I've seen quite often here) expect to be treated like one. You gotta wait in line like everyone else, you shouldn't have any complaints!

This is the only branch in the area the rest are in Safeway stores. This branch is trash atm…read moremachines never work they're always out of cash and you can't make a simple deposit. And if you have to inside be prepared for long lines it's ridiculous. I'm ready to go elsewhere at this point. The city is upgrading Pittsburg they need to do something about this bank

This was a great branch until recently. Today was the worst. I stood in line for over 5 minutes…read morewhile the teller and a person had a long conversation about fund availability. It's fine. I get wanting answers. At 11:15 when I got to the window to get a same day debit card replacement, I was tuned away because it might be after closing before they finished. I was told on the phone to go to this branch and get a card. The teller told me to go to Antioch because they have more people. I said, "what if they can't help me before closing?" And he replied, " if you get there before noon they have to help you." Excuse me? I'm here before noon and you won't help me. He said the banker was busy and it would be after closing time before she could help me again. I went to Antioch where there was also 1 teller and 1 banker working. The nice teller told me to have a seat and the banker would help me as soon as she could. It took about 7 minutes for her to finish up with a customer and she called me over. When I told her what happened in Pittsburg she shook her head. She had also been busy all day and they have the same number of people on Saturday. She had a new card to me in less ham 10 minutes. She was thorough in making sure I had proper ID before giving me a card, which I appreciated since I was there to replace one used fraudulently. The teller at Pittsburg was just worried about not getting out right at noon. But he was willing to make others work extra. I get being overworked but this was ridiculous. Trying to make another branch do your work. The stars are only because driving further did get me a card.

I have banked here for over a year. I opened an account for…read moreover a year since my divorce. I chose BMO for my son's 1st bank account/ debit card 6/16/26 DORIS ASKED IF SHE COULD ASK A COUPLE QUESTIONS. By saying yes she said that I consented to the extra intrusive Credit questions and current employment. In front of my 16 hear old. Had nothing even to do with us opening this account I thought it was part of the process.It was supposed to be a celebration for him instead I felt humiliated. I put ALL cash in.. Why all the questions. I thought the questions were mandatory and now I learned they manipulated my trust and triggered my son about nothing I needed to even answer. Thanks Doris and BMO. Im discussed. Thanks BMO for shamming a single mom doing all she can in front of her kid. NO one seems to have any integrity anymore. Very disappointed.

Wow-where to start where to start. Ok, so, I never trusted banks, just as a personal preference,…read morebut when I was working I decided I'd take $100 out of each paycheck and stash it away, which was working just fine for me until the stack got a bit thick and I was told to start a savings account where NOBODY but me would have access to it whenever I needed to. Well, I deposited $4000, my life savings (I know sad but I had a very tough upbringing so to me this was a lot, esp compared to the nothing I had) into a brand new Wells Fargo savings account. I was juiced-I finally had a bank account! Well, I definitely celebrated WAY too soon, because waking up the next morning I thought I'd check my account using their "nifty" new app, and my brand new account was showing my balance was at .2 cents. I FREAKED out, got in my car and went down there. This is where it gets fun (NOT!) because after having her check and telling her what I saw, she confirmed my new account was at .2 cents. I, crying and shaking, asked her how tf that could be and she looks at me dead in the face and goes "it was a government agency that took it, and because it was the government we were not given a reason." So my $4000 just got taken from my PERSONAL account and you didn't even press for a fkn reason? Of course they didn't, shit they didn't even CALL me and let me know I got robbed, with their help! I didn't even have that account for 12 HOURS before they HAPPILY handed my life savings over to a stranger-wells Fargo didn't even have a NAME as to whom my money was given to. The teller actually had attitude with me about the whole situation too, acting like how dare I ask her about MY MONEY! That's just the first thing too. They've held my website money for DAYS upon days, making it available to me when THEY feel like it-which is usually 2-3 days late at 4 am. And if you have direct deposit through them? GOOD LUCK getting your money they hold onto it until they feel like giving it to you/depositing it into your account. They also (if you are at $0) will happily overdraw your account to get their monthly $5, when you can't even overdraw your own account, but they can they obviously need their $5 so if they overdraw your account damn right you're expected to pay that overdraft fee. Also, these idiots don't understand what customer service or courtesy is-which is actually dangerous because you don't play with people when it comes to their hard earned money. I will absolutely not be surprised when someone finally says "f this" and goes in that damn place with a not so good agenda, tbh I can't wait. So if you like to fight for your money, get treated stupidly, and robbed, I absolutely would suggest Wells Fargo. Trashiest bank ever

I went to Willow Pass WF three times in two days. Each time I had to wait in a line for 20 minutes…read morewhile one teller serviced a long line of people. Zero respect for customers who want get THEIR money out of WF apathetic hands.

Grossly understaffed Bank of America. A corporation of this size should not have trouble staffing…read more People need to cash checks. If we need tellers to do so then there should be extra tellers at the beginning of the month to plan for the increase in traffic. Logistics. Time metrics. All available to the Branch Manager at this location. Logistics not being used to help us the people who need the services on a time constricted basis. Aka If we're not being paid to wait, then be ready to donate an hour of your time. To me this just means my time is not valued here. Maybe you'll feel different donating an hour of your time for free, but if you don't write a review after.

I had a great experience with Yolanda Leonard at the Pittsburg BOfA branch on railroad avenue. She…read morespent her time answer questions and explaining what was needed in setting up an estate account which required some paper work and mostly her time on the computer I don't bank with this bank but she took the time to make sure I understood exactly what was needed to b done. I'm very grateful for her help and how knowledgeable she was I will look for her whenever I return to that bank to assist me. Very happy BofA customer Cheryl in Pittsburg

I couldn't be happier with the service I received on both of my visits to the Chase bank on Salvio…read moreSt, Concord!! Bella was the banker who helped me both times...we just moved here from Napa and needed to get a few things cleared up!! She was very knowledgeable, patient & successful in handling all my concerns!! Thank you, Bella! Great customer service!!

Shout out to Annette for helping make a stressful morning less stressful! I imagined going in to…read morecash a Chase check, while not being a Chase customer, was going to be a hassle. Nope. Annette explained the small fee attached to it, showed genuine care while I waited for her to go through the steps on her end , in no time at all I was out of there. Appreciate the kind and quick service!

Heads up if you're a customer and need any financial services other than a teller to avoid DORIS!…read moreShe is clueless on how to operate her own computer. She never asks for help on how to work anything. I should have known when I noticed the earphones that she spends her days on breaks and listening to music. So two of her computer don't work properly so instead of letting anyone know she fumbles around until I (the costumer) had to ask for help. My recommendation to Doris: RETIRE.

Dorinda, the teller, and her greasy haired supervisor are absolutely clueless and can't admit when…read morethey're wrong. I had just sold my car and brought in a check to Dorinda. I asked her to call the other bank to verify the funds because I needed to purchase another car asap and couldn't wait for a hold on the check (I've recently worked as a teller at another bank for several years and know that this is possible). Without even looking at the check, she just flat out said no and that I should go to the other bank to try and negotiate the check. I went over to the other bank and they said they can't negotiate a check that large because I'm not a customer but their general customer service line can verify that the funds are available if my bank calls them directly. I went back to Dorinda and told her what they said but she was adamant that it is against federal law to verify funds on checks (which is not true) and in her 20 years of experience at this branch, she's never called another bank to do this. I asked to speak with her supervisor and she confirmed that they cannot do that because federal law prevents them from doing that (still not true). After going back and forth between the two banks several more times and telling Dorinda and her supervisor that they are incorrect, I finally just deposited the check with an extended hold on it. They informed me that they would release $200 within 24 hours, a little bit more in 72 hours, and the rest 10 days later. 10 days! That's a really long time to be without a car and having an hour commute to work! After leaving, I decided to call the general customer service line to confirm this so-called federal law. The person said it's not federal law but it's probably just a branch-specific policy. He called the branch manager who confirmed that this is not federal law, just a general policy they have, but apparently Dorinda told her that she told me she would try calling the other bank the following morning. So first she's just misinformed but then she straight-up lied! The next afternoon, I called to see if Dorinda had called and of course she had not. I complained to another manager about her and he said he would take care of it. And low and behold, the hold was released within 72 hours! I'm not sure why Dorinda and her terrible incompetent supervisor felt that they could pull one over and me and then lie to cover their tracks, but I hope their "20 years of experience" ends very soon. "Experience" clearly hasn't helped either of them know the difference between federal law and a branch policy. Or maybe they just got flustered because they couldn't admit that someone else knew more about banking than they did. Either way, they are absolutely horrible at their jobs and should really think about doing something else that's maybe a little easier to comprehend.

Came here to open an account the process was fast and simple they were able to help me. I booked my…read moreappointment online and then my banker was able to help me open my account and answer all my questions.

I stopped by Citibank in Concord at night to deposit money at the ATM. The parking lot was huge and…read moreshared with CVS, which made it easy to find parking. I felt pretty safe during my visit and was able to get in and out quickly without any issues. If you need to make a quick ATM stop, this Citibank location is convenient and hassle-free.

Went and visited this branch on a Friday noon hoping that they wouldn't be too busy, and sure…read moreenough they weren't :) We got there, lined up, and immediately a teller was available to help us. The transaction went smoothly and the teller was very helpful and friendly. We were able to finish our transaction within a matter of minutes, which was definitely much appreciated so that I could still have time for my lunch break. And parking at this location was very easy as this branch of Chase is located in the Clayton Valley Shopping Center, so yes, parking space is not an issue at all here and it's plenty. And Chase is kinda to the side of the shopping center so in this area parking lot is typically even more available :) I will definitely go to this branch again if I need to go visit Chase next time.

I recently visited Chase branch in was met with me curly frustrating situation that deserves no…read moremore than one star. Long lines at the branch unacceptable I felt like I was waiting in line at amusement park during the peak season. They were only two tellers available to serve Macy's book crowded customers a lack of staff meant that transactions moved at snail paste causing further delays. Chases long lines unlike available at tellers made my bank experience frustrating and unnecessarily time consuming it's disappointed see such inefficient in a reputable Bank.