Three M's & an N! ( ...sounds like an indie comedy on VH1...Lifetime?... ) This is the not-entirely-hidden-away-yet-off-the-beaten-path branch of Chase, near the lip of Lafayette, conveniently situated near Rite Aid, Lunardi's, Starbucks, eateries, even shoe repair! It actually matters to me where a branch is located; it often can correlate with said staff reflecting the feel of the area. First: Mitra was the one who I first met and got to know on a first-name basis. Courteous with a smile, open to a laugh, competent, attentive. Professional. She is great to deal with. Second: Margaret was one seeking further banking business with me, engaging and building rapport, conversing over culture, philosophy, open to a laugh. In running a business, depending on the relationship, spending time in actual conversation is part of the work day. I perform such interactions in my business life, whether I am the one seeking to build a trusting relationship with a customer or on the opposite end of one attempting that with me. Margaret is doing a good job. Third: Mei and Natalie. Both extend a sincere smile, efficiently process my checks, all the while being warm and open to my good ( or corny ) jokes. ;-) These are the touches that a customer like me appreciates. Believe me, I stopped using another branch over their flat to blank to negative dispositions. An enduring bad attitude I will not tolerate. There are probably others who feel the same. Another appreciation for this branch: coffee consistently available ( cannot say that for two other local branches ), water, and Halloween/Summer candies. Small touches count and communicate appreciation to customers. For my current banking needs, this branch, "The Three M's & an N", keep me coming back. Keep it up! read more

This Chase ATM is constantly down. It's so annoying! I've never had to go inside for any services but constantly having ATM that's down is super frustrating. read more

Only ATM most of the time doesn't even work. Been this way for a year. They removed and ATM machine and installed an Amazon locker. Looks like this bank doesn't want you as a customer unless your Amazon. read more

This is an experience dated as of 2/28/2026. I received a letter and a call from a woman from Chase that my safety deposit box will be closed. and I had my stuff inside! I had been very sick prior and couldn't get in touch with anyone but not even asking if I was okay and threatening me my safety deposit box would be closed it shows clearly what type of people manage this bank. I do NOT ever recommend this bank to anyone! Besides my safety deposit box issues I had nothing but a grief from this bank. They loved to keep my money but when 3 years ago I got scammed and lost hundreds of thousands of US dollars, the Bank representatives did absolutely nothing for me, they didn't suggest anything, nor helped in any way. All I could hear were childish excuses. Please, be aware of all this and make sure you choose your bank wisely. I feel that the atmosphere at the bank even right now is not friendly, it's fake. When I go to my Bank, Travis, I am looking forward to see familiar faces and just know my resources are always protected. I will never trust Chase Bank again. It's been a horrible experience. read more

The customer service we received from Marly at Chase bank was unacceptable. On November 9th we applied for a business credit card. Marly was dealing with my son, Anthony. First, Marly had an issue with our holding co. LLC, then she, Marly, sent a credit card application to Anthony. We never received that application after several attempts from Marly. So on the 20th of November Marly sent this email to Anthony. Marly (chase Bank) phone November 20, 2023 at 11:06 AM Transcription "Hey Anthony this is Marley Bernardo from Chase I just want to clarity something first of that DocuSign is not directly coming from me and the second let me just tell you what you might be expecting on the email they say something like you know DocuSign available now something like that so if you when you do the search stub for all from your inbox that type the word doc you and that second word fine maybe that will cut up late because so far l've been sending out all these doc you sign applications l've never heard of a complaint at the client receiving it and I also sent you an email of what's the phone number and the email address I used so it's just a busy holiday weekend this week already have scheduled appointment and the branch process does not work for your LLC and I tried it I tried it too so we are the only option this week to sign so if you can just send back a response if you still haven't received it without checking your spam your junk mail let me know OK thanks Still not having the business card application, Marly sent Anthony an email noting this is the email address I'm using. Anthony pointed out that the email address she sent to whomever was sending the application, was spelled incorrectly. Marly's response "Sorry for the delay" A whole month went by! Unacceptable! Jesse Rocha read more

We were in Europe for two weeks plus and we lost our credit card and license Apple Pay did save the trip anyway I think chase handle thus situation very very wrong they promised to have a new card to me on the next port never happened anyway we went in today snd they wouldn't even cover the annual charge for next year anyway there is lots of other cards that there is no annual fee so why should I pay for something that is not good anyway I am canceling them as of sept 1 lousy card stay away read more

I had to go in to get money exchanged and they were professional and fast. I really appreciated all their help. I was relieved to get this task done. read more

The machines here were complicated to use, I've been twit chase in the past and left the bank because of various things such as customer service and fees and rates. I came here for a friend to deposit some cash in the machine gave me a lot of trouble. I am not a fan of chase machines I am not a fan of chase bank in general. I would highly suggest banking with either Wells Fargo or any other reputable bank. Not Bank of America, their fees are also ridiculous and rates are unreasonable. In the past I've heard them referred to as B OF A: bank of a**holes! Find another bank don't come to this clunky Chase bank, I went to their location in Martinez and they didn't even have cash available unless you had a card WITH THEIR BANK! What kind of bank cannot give you change for $100 bill? Not a reputable bank that's for sure! read more

Went in today to exchange some small bills for 100's they said "can't do it unless you have an account .. Really!!!!!!??? Your an F'n bank! You have a $3909.00 cash counter that detects counterfeit bills. Gimme a brake !!! read more

I'm actually not a fan of Chase, but I AM a fan of this (relatively new) branch! I used to prefer an atm to an in-person teller, but most everyone who works here are incredibly nice and knowledgeable. In this age of talking to computers in a frustrating conversation of misunderstanding, I love that I have my bank where I can feel comfortable in going in and talking to the bankers and tellers. It's pretty important to feel comfortable with your bank. Happy New Year, Palos Verdes Chase! You are all pretty darn awesome. *If looks like they cancelled Saturday hours which makes me a little sad, but hopefully they'll keep as many hours open as possible. (there are 24 hr indoor atm's.) read more

I have a credit card with Chase, and have always had wonderful experiences with their customer service representatives over the phone. Today I decided to invest in my happiness and start a checkings account with them. From the moment I opened the door to the moment I left, everything was fantastic. 11am on Wednesday, I was second in the teller line, when an employee behind a non-open teller told me it would be just a moment, and I told her I wanted to open an account. She paused what she was doing and went over to introduce me to a banker named Gary. Gary was amazing - he went above and beyond to make my experience a personable one. He started off by giving me an approximate time frame of how long the process would take, and asked if it was ok with me to do it at that time, or if the time would be an inconvenience at the moment. He explained every step of the process and was both professional and quite engaging throughout the interaction. I am but a middle-class muggle, but today at Chase I felt like a very valued VIP customer. Thank you, Chase. I will bank with you until I can afford to upgrade to a Premier Platinum Checkings account...which will most likely be in another life. read more

This Chase location is far more superior from other Chase locations that i have encountered.... from lafayette to oakland and in between this one is wow-fancy!!!! great tellers and superb customer service :) will try to stop in at this location as much as i can! read more

This review is for Natalie and her amazing customer service. During graduation season I do a ton of money lei's and needed 50 $2 bills. I came in and this branch only had a few and some were pretty beat up. Natalie filtered out the newer ones for me and called 2 other local branches to track some more down for me! On top of that her nails were amazing and I asked her where she goes, let's just say I have been going to the same nail salon ever since. read more

These guys have been incredibly helpful in revising the terms of my mortgage that they bought from WaMu when it failed. They've even managed to find me a number of savings and provide sufficient incentives that I'm moving my primary banking from Wells Fargo after 27 years. I love that you get a personal banker to work with rather than an 800 number! read more

Chase Bank - Banks & Credit Unions Near Me - Walnut Creek, California

I had been happy with Chase. I have 4 of their credit cards, a checking and savings account, and a mortgage with them. now they started charging me a $20 monthly fee for checking because I have less than (barely less) $15,000 in savings and checking. this seems outrageous given most banks don't charge with a smaller amount and wave it if you have a mortgage with them. also, their number listed goes to an "employee voicemail line" so you cannot speak with anyone at the bank. read more

This Chase Bank location is amazing. I have been banking with Chase Bank for 35 plus years and they consistently met and exceeded my expectations. Every employee in the branch is knowledgeable, professional, and extremely focused on giving excellent customer service. We have our mortgage, checking, and savings accounts all with Chase Bank. We are extremely grateful for having such a great place to bank. read more

I am a reviewer so I trust reviews in making big choices in life. When we moved to Calif last September, I wasn't sure who I should bank with and what was convenient, safe and popular. I know banks are very competitive when it comes to new accounts and most get credit so I knew I wanted to select a bank that I felt was going to offer us the best business. From opening a debit account twice to finding ATM's for cash, it's been such a breeze. Our banker will call us to be sure we're doing good, need anything and it's just quite a blessing to have that type of customer service. I would highly recommend Chase Bank. Aloha read more

Yay!!! I watched this place get built and I kept hearing rumors in my neighborhood (a few blocks down) that it might be a bank. So as I watched to construction I was hoping please be a Chase bank...please..please...that would be freakin awesome! And then AWWW (cue the "Holy sounding music" and a light beaming down) I saw the first sign that said "Chase coming soon" and as I was driving home from work I literally (yes, literally) screamed "Oh my god, YESSSS!!!" and got stared at by all the other people at the intersection like I was crazy, but I didn't care. I am just so happy that they put this up, its the perfect location. Going all the way to Contra Costa Blvd Chase was a hassle, the parking and traffic. My other choice was the one off Alhambra in Martinez which is not crazy far but not something you want to do every time you have to go to the bank. That shopping center needed some new businesses. It was pretty pathetic, I always had high hopes that they would turn it around being I live in walking distance from it. I'm sure glad Chase, Tutti Frutti is there now. read more

Mitra is really good . She is very helpful these days .nice location of branch . Plenty of parking .

Best Chase branch I have ever been to. Amazing customer service. One gentleman who works there named Ketto helped me get a credit card when I had ZERO credit. He called the loan offices and convinced them to issue me the card. He did everything he could and made me an extremely satisfied customer. read more

I inherited a cd from my father after his death. The interest rate was very good as it was a 10 year cd (6%). I claimed the cd and left it in my father's name to keep the good interest rate. Chase would not allow me to put in my name without losing the interest rate. Chase decided 8 years into the cd that they did not want to pay the interest rate. So they surrendered the cd to unclaimed property! They never notified me even though I was a beneficiary, had recieved tax interest statements from previous years, had spoken to bank personnel about keeping the cd in my father's name. I only found out about the cd's status when I did not recieve the usual interest tax statement. I went to Chase bank to inquire where they told me the cd had been surrendered to state unclaimed property. All they would do is give me a phone number to the unclaimed property department. Chase bank is fine along as they are making money off of you. Otherwise BEWARE!!! read more

I bought my home in W.C. in 2006 so my son could go to school in the Acalanes District. Originally my wife and I purchased our home through WAMU with 20% down. Two weeks after moving in I had a Traumatic Brain Injury and a month later my wife was diagnosed with Breast Cancer. I had 7 operations on my head. We both went on disability and used our savings to remain in the home for 5 years we stayed hoping the market would turn, we could sell and at least break even.. We asked for a modification of our terms as we still had substantial income and Chase refused. After depleting our savings we were then forced to try to short sell our house or be foreclosed on and had a substantial offer. Chase refused the offer and wanted 115K more than the offer. The homes around here were selling for less. All they want to do is foreclose. I want nothing to do with Chase and have moved my funds to the local credit union. read more