Today, I went to into the office to close my account that wasn't being used at all. Since they don't have low mortgage rates we were not able to refinance with them so I want to close the account. But Wow, the front desk lady was friendly at the beginning and once she heard I want to close my account. She became mean and unfriendly. Just really shocked how fast her attitude changes And both my husband and I felt like being mentally abused. read more

I've been with them for 30 years now and unfortunately their call center representatives have gone down hill! Their customer service is absolutely atrocious!! They speak to you in condescending tones and think bad situations are a joke! read more

This branch has amazingly, friendly and wonderful people. A great place to Bank. Staff are very knowledgeable and very helpful.

People Before Profits is not how Pacific Service does business. I was a customer of theirs for many years, many loans, in fact, my grandfather was a 37 year retiree of PG&E - my whole family is members of Pacific Services. I'd say they are more like fair weather friends. After being a member for many years, I had to unfortunately file for bankruptcy and claim my Pacific Service credit card. It was not a lot of money. Instead of sending me a notification that they were cancelling my membership, they embarrassed me in a lobby full of customers by denying a transaction and cashing my account out. To this day, I am still a customer of other institutions that I had to file in my bankruptcy. Instead of helping a long term customer through a tough time, Pacific Service made it worse with public humiliation. read more

I came here last week for the first time ever to have a document notarized. This service is free for members with certain accounts. I have no complaints, and it was a pleasure coming here. I had to come here because the other Pacific Service Credit Union I normally use, in Pleasant Hill, had their notary in training, so a nice teller there directed me to this location, which was only a few miles away. He said that all the managers here were notaries, so there should not be a problem at this location. This first thing to note is it is in a corporate center off of Diamond Boulevard on Willow Way, which is a convenient location (near retail and the freeway). The grounds are well manicured, and it was like walking through a beautifully forested garden to get to the front door. There were things like bridges that crossed creek beds, tables with umbrellas, stone pillars, wood railings, and an assortment of plants! I loved smelling the freshly cut grass. There was also plenty of parking. Inside, the location is different than most banks or credit unions. There are no barricaded windows. Everything is open, and the space is more quaint, smaller than what banks used to be. The teller quickly saw me, and directed to wait for the manager, who was with another customer. I sat in a plush waiting area with four seats. I forget to check if they have wifi, but I'm pretty sure they do. I noticed a free coin counter (think Coinstar) on the wall, as well as free shredding (limit one box). I used it in the past when it was a Coinstar at the old Pleasant Hill location. After waiting a while for the manager, she came and greeted me and apologized for taking so long. She verified my ID, added a California notary form to my provided New York State one since she had to do that to meet her legal requirements, and took my thumb print at the end. It was a quick and painless process. I was very happy how everything went, despite the wait. The only thing I would recommend is a little bigger signage directing customers to the branch location. It is confusing, because they also have the Pacific Service Credit Union corporate headquarters here, but in another part of the building. But at the same time, larger signage would make the grounds look gaudier, and there was probably a lot of user error on my part, lol. The branch is located in the rear. I parked in the front, but it was actually fun walking through the beautiful landscaping to get to the entrance. The nearby retail locations on Diamond Boulevard have become known for crime (think The Veranda), but this location felt very safe, as it was a corporate area. I want to come to this location again, as I loved it here! read more

See all

I've been using PSCU, specifically this concord branch, for over a decade and they are always great. Loans are a simple, painless process. All the staff are friendly, professional, and a pleasure to deal with. My most recent transaction was with Celia and I can't recommend her or this branch enough. Thank you guys! read more

For the past 58 years I have been a member of the Pacific Service Credit Union. First joining in 1966 when I was employed by PG&E in Saint Helena, Calif. In all that time they have been there for me. Their service has been exemplary. All my banking business has been by phone. There service representatives are polite, very knowledgeable, always willing to go that extra step to help me. Whether getting a loan for a car, or a mortgage, CD's, or just for some advice on my credit card interest rates and rewards. They are there. Recently I cancelled the purchase of a used car. I requested a refund of my deposit of $2500 from the dealer. They informed me it was in process. Then they started to ignore my emails and texts And 10 days later still nothing. No credit. So I contacted PSCU and the representative advised me to file a dispute and they would assist me in resolving this problem. I emailed the dealer, the same day, about my filing a claim with my credit union and the next day the credit was applied to my credit card. Thank your PSCU for always being there for me. read more

I love PSCU. They are always friendly and ready to meet my requests for loans or just calling about information on their services. Recently I had the opportunity to work with Francis and Randy, on a car loan. They were great. They worked to get my loan processed quickly so I was out the door in no time. read more

DO NOT go to Pacific Service Credit Union in Concord, they are horrible, especially Monica Perez in Loans. My circumstances changed and haven't been able to pay my loan on time because I lost my job and tried to get a hardship loan that would possibly put my loan on hold and just pay the interest rate or get a lower payment amount since I am having a hard time until I can start my new job, but no Monica Perez in loans was very rude and condescending stating that she couldn't help me but to come back when I had a job, and just continue to pull money out of my retirement to pay otherwise she will repo my car. DO NOT USE THIS BANK they will screw you over. How is it when I need help and am experiencing a hardship and put in a loan for it I can't get it, but I can get it if I had a job then I can get the hardship loan, how does that make sense. read more

I have been with a higher rated credit union in the area since 1994 and have had one too many unsatisfactory experiences there. I chose PSCU because they take zelle and are in my area. So far opening an account at the concord branch was really fast and east. I started my application online and they were able to pull it up and complete it in the branch. They've streamlined the process on their website for refinancing your auto loan with them, and even show you the products and rates you qualify for while you explore the website. They offered 5% less interest refinancing my auto loan than Patelco did. Having a fresh start with a new credit union just feels great too. read more

Unacceptable customer service. There is no immediate way to report a lost or stolen debit card and no immediate way to talk to anyone about a merchant problem. I have been on hold for more than 10 minutes twice during business hours to report my debit card lost, still no luck. I sent a message about the problem hours ago. Also no response. read more

This bank /credit union has always been fair to me. The loan officers Rand and sonjiin are the best. Call them if you need help

I've been a member of PSCU for 44 years and they are without a doubt the best "bank" I've ever dealt with. I ve been going to the Concord branch for the past 3 years and they are the best. Frances Maurer is especially kind and helpful. I now have my checking, money market, and savings accounts with PSCU. read more

Best experience for Banking ever! Been using PSCU for fourty years. Checking, Savings, Loans and Investments. The best bar none. Personable employees and impeccable service. read more

They were my lender for I car I got more than 10 years ago and it was an ok company, now I decided to go with them again and I have regretted every single minute of it. Complicated, slow, misplaced checks, not clear, etc etc... company in general is bad. Safe yourself a headache and get something better read more

I have had nothing but the best service at the Concord Branch. I have found the staff to be kind and eager to help. I want to recognize Frances and Cecilia for going the extra mile, greeting me by name and a smile. It's a pleasure to go into the branch knowing I will be taken care of with the best customer service. read more

Stinks sucks they let me open an account and then when I put money into the account they close my account told me I had to wait 10 business days for them to send me a cashier's check and then five additional business days for it to arrive would not tell me why they close my account would not give me any information or reason for doing so and left me stranded with no money for 2 weeks still haven't got it actually read more

Absolutely love this credit union! They are very diligent! The folks in the concord location (more senior staff) aren't very friendly some times. But all and all I enjoy the services! read more

This experience happened two years ago, so take it with a grain of salt. I applied for an auto loan, quick and easy process, right? Absolutely not. It felt like they suspected me of fraud or something because no matter how much info I supplied to them (multiple year's worth of bank statements, tax returns, previous employers info even though I've been an independent contractor for a decade, and my credit was fine @ 725) it was just never enough. They finally "approved" the loan for $40,000 on the stipulation I put down 20%. Okay fine. To even get this loan "approval" took 10 entire days through Pacific Service because they just kept on asking for more and more new information. I go to the dealership the next week, pick out a car, and when they go to run the info on the loan...the loan status is still locked out due to "missing income proof" despite me literally carrying the pre-approval letter. Instead of even attempting to contact Pacific to fix the issue, the guy at the dealership got me a loan with Chase Bank for 1/3 the APR and no down payment stipulations in about 3 minutes. I haven't been back to Pacific Service since, and I never will. read more

I called Customer Service and an "angel" answered my call. Her name is Vanessa and she's new (3 months). She answered my questions politely and nicely as If I was talking to my bestfriend. Her customer skills and knowledge of her job is excellent and I can tell that she loves what she's doing by the way she helps and treat me. I don't have much money in the bank but she made me feel like I'm a major stock holder of the bank. She reminds me of Ms. Janet Bravo-Gonzalez, the Arc-angel of Awesome Service and Customer Care who always find time to help and satisfy any customer who needs help. She is the reason why I still bank in Patelco. Kudos to Vanessa and her lead teller Kiesha for job well-done! read more

PSCU is the best. They are always customer oriented and very friendly and helpful. I have always had positive experiences as a customer.

Update: Although I was told I would be contacted after the situation was looked in to, I was never contacted again regarding the problem. Their rates have ballooned over the last year and the customer service is no longer what it was. I am completely in awe right now with how this credit union went from "best bank to ever bank with" to "better put your money else where". We plan on opening new checking and savings accounts this week. That also include all 3 of our kids desperate savings accounts that we have with them. read more

I had the most awesome customer service with your associate Pherlawnna. I have had some poor experiences in the past when I call in to member services, however, Pherlawnna has made up for every bad experience I have had. She thoroughly explained her answers and was very patient and understood my frustrations. Because of Pherlawnna, I am more confident than ever that I have chosen the right credit union and I will continue to do business with you and refer my friends and family. Thank you Pherlawnna!! read more

I love Pacific Service Credit Union.I have been member for about 20 years now. Very courteous and knowledgeable staff.

Have since left this credit union as they started to charge many fees and act like a normal, deep pocketed, greedy bank. My husband is probably going to leave as well as the online app is the WORST! It literally never works when he signs on and it is so frustrating. He rarely has access to his money online via venmo due to this issue that should not be an issue. LAME read more

I have been happy with PSCU for years, but now they are giving me problems with online transfers. Even though you have to provide a SSN to open an account before you are given account numbers, apparently just having the account numbers to transfer to and logging into your account isn't enough for PSCU, who want "proof" that I "own" the account. I have never had issues with any other bank setting up online transfers, and can't understand why this particular one makes it such a hassle. One of the reasons why people bank online is because it makes it easy to transfer money between accounts, a concept apparently not appreciated by PSCU. They are a great bank in every other way, but when it comes to online banking they could use improvement. read more

Honestly I have never walked out of a bank so happy in my life. The staff is always happy to help with whatever your banking needs are. They really go the extra mile, and make banking more of a personal experience than walking through a cafeteria line. P.s. The parking is much easier at this location read more

Assholes..werent willing to help at all..and the customer service sucked..I recommend EECU over this place any day

Rectified the problem, with the insurance company and the dealership.... without making me do extra leg work, which is appreciated. I feel like all of it could have been avoided with a single message on my voicemail stating the problem or an email...either way, I appreciate that they made it right! read more

The Staff is extremely helpful and nice. My husband and I and both of my children all have accounts with Pacific credit union.

I love the quaintness of the bank. I like that they are so helpful and always so friendly. My sister invited me to join and I'm very happy here. My record keeping has a lot to be desired and they have been more than forgiving. Thanks ladies for your excellent customer service read more

Have since gone into this branch, twice. Once just to get some check registers, and today to check into a balance transfer credit card offer. The place was CRAZY busy the first time, but I didn't have to wait long. And today the counter staff were SUPER helpful and professional. When you walk into this branch, you can can expect a warm welcome and top-notch service. :-) read more

I've been a member for a very long time and have always been happy with their service and products. Banking is very convenient and easy.

My family have been a customer for over 40 years. Very friendly and great service and outstanding products. Happy holidays read more

I always get great service when I go in. Very helpful with everything. And if your a member the coin machine is free to use. There rates have always been better then banks for interest on accounts. Give them a try. You will be glad you did. read more

Janice-- Is a rock Star. Nice to be met with good ole customer service and kindness. Thank you read more

PSCU came to my work and promoted their services. My coworkers advised me that they have savings account at the CU and it a good place to park the money. After hearing that, I opened an account. On 7/27, I "BOUGHT" a cashiers from Chase for 10k and deposited it into the CU. I check my online account, it said that they will release the check on 8/1. Which is reasonable, a typical 3 day hold. On 7/28, I deposited another 10k in cash. At that time, I was a happy customer. August 1st came and gone but they still haven't released my cashier check. I reached out to them and was advised that there is a 7 business day hold on all checks. Regardless. WTF?.?? Do they understand the definition of a cashiers check? I bought it, its paid for!!! Being super frustrated with the CU I wrote a personal check from the CU and deposited back into Chase for 10k. Chase released the personal check/funds the following day. Im waiting for the CU to release my cashier check so that I can return the money back into my Chase account. I will be closing the CU account. PSCU is a great place, if you want a bank to control your money. Tell you when and how much you can use. NO THANKS. Im sticking with Chase. read more

I filled out an application to get my truck refinanced and got an immediate call once it was approved, which was awesome! But once things started to get rolling, I some how ended up on the back burner... Everything became unorganized, my calls were being ignored, I was working with a different agent just about EVERY time (which is how things get really confusing), and I got hung up on. I was so excited in the beginning because I thought I scored with an awesome credit union with amazing service and urgency, but I spoke way too soon. I am going somewhere else now, but I definitely wasn't pleased with my experience. read more

Was helped by Janice. Extremely rude woman. Wish I could give her NEGATIVE 100 STARS!!!!! Will definitely think twice about doing business with this credit union. Someone needs to fix her attitude and have her take 29387373762773 customer service classes!!!! It's ridiculous how rude she is!!!!! read more

I have been with this Credit Union over 30 years and from the start on Market St in SF, the Pleasant Hill branch, and now managers Kim Sousa's branch in Concord, ALWAYS exceptional service and value. Do yourself a favor and move your money here. read more