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Travis Credit Union

4.1 (34 reviews)
Open 10:00 am - 5:30 pm

Services - Travis Credit Union

Personal banking

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6 years ago

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6 years ago

The team is here is always very friendly and receptive. You will get assistance quickly. They have the coin machine here as well!

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7 years ago

Best place ever! Nicole from Vacaville is super sweet and kind! She knows how to take care of business!

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Ask the Community - Travis Credit Union

Review Highlights - Travis Credit Union

Selina, the branch manager, also helped me get approved for a credit builder even though my credit wasn't great.

Mentioned in 5 reviews

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Pacific Service Credit Union - Pacific Service CU Pleasant Hill branch

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(57 reviews)

Keep up the good work everybody !! Even to the dude that's wanting to give his job up to AI that…read morehelp me out sort of help me out you can tell he came from Bank of America can't remember his name but otherwise everything is awesome over there Pacific service credit Union! The girl that helped me make a few loans was absolutely stupendous yesterday want to tell her thank you again I just don't remember her name anyhow!!!

I always leave Pacific service credit Union five star reviews I absolutely love them they are…read moreabsolutely fantastic! That being said I had a customer service rep on the phone to help me adjust my phone number make a payment to my Visa and vehicle. I believe the guy's name was Brandon you can tell he used to work at Bank of America because he had no customer service skills at all whatsoever he told me to open the app and I couldn't do so because I haven't had a phone issue he wouldn't take my payment for the vehicle loan and he would not take my Visa card payment. I humored him and tried to do the app but I have an issue with the phone number so I called back and I didn't not remember her name but she was absolutely wonderful she helped me adjust my phone number she also helped me do the payments the vehicle loan and the Visa thank you Miss ma'am and Brandon needs to go back to school not work himself out of a job maybe that's why I feel he used to work at Bank of America which I fired a few years back !!!! Thank you Pacific service credit Union and I'm sure Brandon would think you as well possibly if you had him retrained or educated about customer service thank you again

Bank of America Financial Center - Long line 3:35 p.m. Only 2 tellers

Bank of America Financial Center

(110 reviews)

Martina Y was such a great BofA employee, she was kind, attentive, professional and helpful. I had…read morea fantastic experience with PH branch. John was very nice and helpful as well. I will definitely come back to this BofA branch

I visited the Pleasant Hill Bank of America branch to request a basic account verification required…read moreby CalPERS to process a retirement deposit via ACH. Since I no longer use paper checks--a common shift for many modern checking accounts--I was advised to have my bank complete and sign Section 2 of the CalPERS Direct Deposit form instead. I brought all necessary identification, including my passport, driver's license, birth certificate, and marriage certificate, to make the process as smooth as possible. Despite this, staff at the branch declined to sign or stamp the form, stating that Bank of America does not provide wet signature for external documents. I was surprised by this, especially given the bank's involvement in other verified transactions like mortgage processing; as my family has held three mortgages with Bank of America. As a result, I've experienced delays in receiving my funds and have had to request a physical check from the State Controller's Office instead. For those planning to retire using CalPERS or a 457(b), I recommend confirming your bank's willingness to support your financial transition--or consider a financial institution that can partner with you on long-term goals. I also did make note of this with the state of California.

U.S. Bank Branch

U.S. Bank Branch

(2 reviews)

The ATM machine took $200 out of my account but did not give me the cash. Now it's gonna take 45…read moredays to investigate. When I called them, they were absolutely no help.

I'm speaking from experience with US Bank's 800 customer service number. I was a Union Bank…read morecustomer until US Bank bought them out. I was sent info in the mail about the transition from Union to US, and I read the pamphlets they sent. After I received the letter that had my new bank account routing and checking numbers, I called US Bank to get a new set of checkbooks. The first rep I spoke to was really friendly, and once I explained to her my situation, she told me I was fine to get the checks complimentary. Fast forward a few weeks, and I saw my account was charged $36 for the checks. I called back, and the rep was rude and unhelpful. He told me that I shouldn't have ordered a new set of checkbooks because he claimed that my old checks were still fine to use. How could that be? US Bank won't go through the hassle of looking up my old Union Bank account info whenever I write a check. The only things the pamphlets mentioned were the aforementioned transition and that once I activated my new US Bank debit card, my Union Bank debit card was no longer valid. When I pushed back on his claim, he said that I should've been charged a "complimentary welcome fee" of $18 for the checks. Once I mentioned again that I was offered complimentary and the pamphlets didn't say anything about the old checkbooks, he "magically" found a way to reimburse the $36 charge. This will make me wary of them going forward.

California Bank & Trust

California Bank & Trust

(4 reviews)

This is banking the way it used to be. The staff know me by name and are very friendly but still…read moreprofessional. Anytime I have a question I get immediate help. When a different staff member has to get back to me (e.g. a Loan Officer) I have gotten a call back really quickly. I also have accounts at the one of the two "Major" banks that I share with my husband and although the people are nice, the service is ridiculously slow and the staff never returns phone calls so I MUCH prefer CB&T for the quality of the customer service and the speed of getting things done. This location is in a big office tower but they validate parking so it is free to use the downstairs parking lot. And there is good chain sandwich cafe that is very convenient for lunch in the lobby.

About 3 years ago a neighbor referred me to CB&T. I had been using BofA for over 20 years and was…read morebasically happy. I never realized what personal banking was all about. I can pick up the phone and talk directly to a branch manager (Kelley Carpenter) or district manager with any banking questions. When I applied for a business loan, I got a call from a big wig in Sacramento thanking me for my business. WOW. I also love the remote deposit feature we use in two of my offices. Online customer service is always helpful. They even host a luncheon for business owners with interesting guest speakers. Who knew a bank would/could do this? This bank treats me like a king.

Travis Credit Union - banks - Updated May 2026

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