I was contacted by the branch manager to come in and resolve my claim. This was a life saver being…read morewith no fund all week and my daughter is going to a party it all work out. Thanks for the great service

Brian. Your dishonesty is not appreciated. We sat at your desk before you needlessly ran my credit…read more If you had been honest this wouldn't be an issue. I could've made an informed decision either way before you dinged our credit scores with an inquiry. The most frustrating thing other than you lying through omission (not previously telling us that we needed my wife to have a credit score of 620) you waisted our time, you didn't get back to us right away and in reality, this should've been handled right then and there while we were in your office. The irony is that we already got a loan for this car, three years ago. And even with my wife's lower score we've never missed a payment. Obviously you and your underwriters don't have any common sense or ability to think critically. So why would a borrower attempt to use this institution? Avoid this shady business and "manager"

My husband wanted to deposit cash that was left in his parents' home after their death. These…read morebills dated back to the 1980's and one was from 1974. He went to Bank of America in Walnut Creek, and they wouldn't let him do it because the bills were rejected from their cash counting machine. They told him he would have to mail the cash to the Bureau of Engraving and Printing in Washington DC and have them verify the authencity of the bills. They also said they would not mail it for him. Needless to say, he was very skeptical of the process - risk of loss along the way, as well as other concerns. Shouldn't a bank be able to handle the basics of cash and deposits? Apparently not BoA. He called Wells Fargo on Main Street and spoke to Sarah who said Wells would mail the cash to the Bureau if necessary, which made him feel more comfortable. So we went to the branch to deposit the cash, and lo and behold, the WF cash counting machine accepted all the bills because it was able to recognize older currency. We were told that Sarah actually emailed all the tellers, alerting them about my husband's needs and pending arrival. To us, this was going above and beyond in customer service. To take the time, and coordinate with other team members to serve one customer is just over the top. Thank you Sarah and team! You were terrific and BoA was awful.

There's always a line, cash machines are often empty outside, tellers are very slow. There is no…read moresense of urgency.

Review #005 - 2020…read more I've been to this BofA on many occasions & service is usually pretty good. Although, a few times I've been stuck waiting in line with only one teller assisting everyone so that wasn't too fun. They do try to "encourage" you to sign up for "special" services if you have a business account with a certain amount of money just sitting there doing nothing. Unfortunately, I'm usually in a hurry whenever I'm here so I've never had a chance to talk to anyone about those services. It's usually best to come in earlier in the morning on weekdays as it gets pretty busy on Saturdays. They do have a free parking lot right behind the building, which is pretty uncommon in this area, since everybody's out to get your money. Yes, I do hate meter maids, as they've ticketed me twice! I understand it's their job to ticket you, but two minutes after you park & try to get change from a nearby shop is just unacceptable! Not that I was trying to be cheap, but they literally force you to pay for a full hour when you use your credit card, even when you only need to be there for less than 10 minutes. Unfortunately, I forgot about the free parking lot in the back and ended up parking in a private lot so that was my own mistake this time.

My husband wanted to deposit cash that was left in his parents' home after their death. These…read morebills dated back to the 1980's and one was from 1974. He went to Bank of America at 1330 N. Main Street in Walnut Creek, and they wouldn't let him do it because the bills were rejected from their cash counting machine. They told him he would have to mail the cash to the Bureau of Engraving and Printing in Washington DC and have them verify the authencity of the bills. They also said they would not mail it for him. Needless to say, he was very skeptical of the process - risk of loss along the way, as well as other concerns. Shouldn't a bank be able to handle the basics of cash and deposits? Apparently not BoA. He called Wells Fargo on Main Street and spoke to Sarah who said Wells would mail the cash to the Bureau if necessary, which made him feel more comfortable. So we went to the branch to deposit the cash, and lo and behold, the WF cash counting machine accepted all the bills because it was able to recognize older currency. We were told that Sarah actually emailed all the tellers, alerting them about my husband's needs and pending arrival. To us, this was going above and beyond in customer service. To take the time, and coordinate with other team members to serve one customer is just over the top. Thank you Sarah and the WFB team! You were terrific and BoA was awful.

This is banking the way it used to be. The staff know me by name and are very friendly but still…read moreprofessional. Anytime I have a question I get immediate help. When a different staff member has to get back to me (e.g. a Loan Officer) I have gotten a call back really quickly. I also have accounts at the one of the two "Major" banks that I share with my husband and although the people are nice, the service is ridiculously slow and the staff never returns phone calls so I MUCH prefer CB&T for the quality of the customer service and the speed of getting things done. This location is in a big office tower but they validate parking so it is free to use the downstairs parking lot. And there is good chain sandwich cafe that is very convenient for lunch in the lobby.

About 3 years ago a neighbor referred me to CB&T. I had been using BofA for over 20 years and was…read morebasically happy. I never realized what personal banking was all about. I can pick up the phone and talk directly to a branch manager (Kelley Carpenter) or district manager with any banking questions. When I applied for a business loan, I got a call from a big wig in Sacramento thanking me for my business. WOW. I also love the remote deposit feature we use in two of my offices. Online customer service is always helpful. They even host a luncheon for business owners with interesting guest speakers. Who knew a bank would/could do this? This bank treats me like a king.

Three M's & an N! ( ...sounds like an indie comedy on VH1...Lifetime?... )…read more This is the not-entirely-hidden-away-yet-off-the-beaten-path branch of Chase, near the lip of Lafayette, conveniently situated near Rite Aid, Lunardi's, Starbucks, eateries, even shoe repair! It actually matters to me where a branch is located; it often can correlate with said staff reflecting the feel of the area. First: Mitra was the one who I first met and got to know on a first-name basis. Courteous with a smile, open to a laugh, competent, attentive. Professional. She is great to deal with. Second: Margaret was one seeking further banking business with me, engaging and building rapport, conversing over culture, philosophy, open to a laugh. In running a business, depending on the relationship, spending time in actual conversation is part of the work day. I perform such interactions in my business life, whether I am the one seeking to build a trusting relationship with a customer or on the opposite end of one attempting that with me. Margaret is doing a good job. Third: Mei and Natalie. Both extend a sincere smile, efficiently process my checks, all the while being warm and open to my good ( or corny ) jokes. ;-) These are the touches that a customer like me appreciates. Believe me, I stopped using another branch over their flat to blank to negative dispositions. An enduring bad attitude I will not tolerate. There are probably others who feel the same. Another appreciation for this branch: coffee consistently available ( cannot say that for two other local branches ), water, and Halloween/Summer candies. Small touches count and communicate appreciation to customers. For my current banking needs, this branch, "The Three M's & an N", keep me coming back. Keep it up!

This Chase ATM is constantly down. It's so annoying! I've never had to go inside for any services…read morebut constantly having ATM that's down is super frustrating.

What a great experience! First time there with a cardholder and staff helped us book a nook! Plenty…read moreof seating. Outlets are a little more difficult to find if it's busy. 50% off drinks was a crazy deal! Baristas were so patient and kind. Drinks were delicious! It was so cheap we got 2. The matchas were a great color. They now serve Verve, which is great.

The third Capital One Cafe I've been to besides San Francisco and Portland. I wanted fellow Yelp…read moreElite Tiffany R. to try the Verve coffee there (and experience the 50% off as Capital One card holders). I ordered my go to 16 oz Bowl of Soul with Earl Grey and Tiffany got a vanilla latte. The cashier and baristas were quick and friendly. Another win for Verve and Capital One Cafe. A two story location with many tables both big and small. It's very clean, bright and quiet. If I lived closer to Walnut Creek; I would come all the time. A quiet air-conditioned and well lit space with tables and couches and tasty drinks, what's not to like. I will definitely be back whenever I'm shopping at Broadway Plaza or downtown Walnut Creek!

Martina Y was such a great BofA employee, she was kind, attentive, professional and helpful. I had…read morea fantastic experience with PH branch. John was very nice and helpful as well. I will definitely come back to this BofA branch

I visited the Pleasant Hill Bank of America branch to request a basic account verification required…read moreby CalPERS to process a retirement deposit via ACH. Since I no longer use paper checks--a common shift for many modern checking accounts--I was advised to have my bank complete and sign Section 2 of the CalPERS Direct Deposit form instead. I brought all necessary identification, including my passport, driver's license, birth certificate, and marriage certificate, to make the process as smooth as possible. Despite this, staff at the branch declined to sign or stamp the form, stating that Bank of America does not provide wet signature for external documents. I was surprised by this, especially given the bank's involvement in other verified transactions like mortgage processing; as my family has held three mortgages with Bank of America. As a result, I've experienced delays in receiving my funds and have had to request a physical check from the State Controller's Office instead. For those planning to retire using CalPERS or a 457(b), I recommend confirming your bank's willingness to support your financial transition--or consider a financial institution that can partner with you on long-term goals. I also did make note of this with the state of California.

Spectrum absorbed my credit union (Chevron FCU) a long while back now. It had been a year since my…read morelast visit to the actual physical location. I was there to make a large cash withdrawal. I learned that for anything over 10k you need to give the bank (most banks) advance notice. They were very concerned for my safety, even walked me to my car and warned me of fraudulent schemes people have been falling for. It was very nice. I imagine that talk may save someone. I had some questions about my account while I was there and felt well taken care of by Samantha. The interest rate on the market edge account here is always over 3% and that beats anything I can find. They also have competitive rates for CDs and loans. They also have a youth savings account that earns 7%!! There are never any fees for regular banking. None. I have banked with the credit union since I started banking many moons ago and will continue to do so.

great service and no issues with access's. Been with them for over 19 years! I love the digital…read moreaccess to my banking account, Quick responding with my questions. And no major glitches in access's or anything else! Nancy

The best bank and the best branch! Coming here is like visiting your family. They know their…read morecustomers by name, they open their door for you, they treat you so warmly, attentively and you never feel rushed, unlike other banks. They're a small community bank that really cares. They closely monitor your accounts and any unusual transactions, the manager would call and notify you. How great is that? Very personalized service. Staff members are not only personable but truly and genuinely cares. These kind of service you don't get from big nationwide banks. As if that's not enough, they always have water, coffee and snacks ready so you don't have to worry if you're a bit hungry, caffeine deprived or having low blood sugar. Bank here, you will be very pleased with their service! Great job, Poppy Bank!

I have been banking for 20 years with Poppy Bank and the customer service has been consistent! I…read moremoved my mother from Wells Fargo to Poppy bank and I have not regretted it! Even with my mother passing I have remained a loyal client of Poppy Bank!! Thank you Monalisa, Maria, Adam and Hanell for always treating me with so much kindness and love.

The Chase Bank experience has dwindled. I've been a customer since forever in the Bay Area (since…read moreit was taken over from WaMu). It's reliable, until it isn't for all the wrong reasons. 1. At this branch, the ATM is almost always down. It's always no cash available currently (May and June 2024). 2. I tried to get ahold of its mortgage business - and the agent there are mostly not reachable. They also dissuade me from the best available options - which is availability and eligibility of 1st time home owner loans/alternatives. To be fair, maybe they're just not supposed to tell you what's right. 3. the ATM took my money and didn't send me a receipt. Nowadays, I have to always video myself putting in money for proof. It has come to that level of untrustworthiness. 4. I always need to watch out for the monthly fee that they charge onto my account and then spend time to call them to reverse it because I had sufficient amount in my account, or have enough direct deposit for the month, or whichever the reason it is that should have waived the monthly charge. 5. All the foreign money request is no longer available on site. You'll need to request well in advanced... but seriously, I thought at least they'll have the Euro's or something that is usually requested (since Euros cover lots of country... like almost a continent). 6. For this particular branch, they never have enough Lunar New Year envelopes - I have to go to branch nearby (Pleasant Hill for example). I hope it gets better.

We called Saturday afternoon to see if this location had a notary on site who could also sign with…read moretwo witnesses, they confirmed yes, they do. So we walked in after opening on Monday expecting the notary to sign and two witnesses from the bank to also sign, which is what my sister in law did at her bank. But apparently it's Chases policy not to have their employee's sign as witnesses and their notary wasn't there until 11am, both of which just happened to not be mentioned when I called ahead to confirm they could do it. We walked across to Poppy Bank, who sadly also didn't have a notary on site, but did point us to UPS where they get items notarized themselves. We ended up going to the Rossmooor location and got everything notarized with two UPS employee as witnesses with absolutely no issues. All in all, my opinion of this bank dropped even lower than it was and I won't be coming back.