I had a great experience with Integrity Auto Collision Center in Fairfield. From start to finish, their team was incredibly professional and easy to work with. They kept me updated throughout the entire repair process, so I always knew the status of my vehicle, which really gave me peace of mind. They also did an excellent job communicating with my insurance company, making the whole process smooth and stress-free on my end. It's clear they care about their customers and take pride in their work. When I picked up my vehicle, they even gave me a complimentary gift, which was such a thoughtful touch and really shows their appreciation for their customers. Highly recommend Integrity Auto Collision Center if you're looking for quality work and great customer service in Fairfield! read more

I can't say enough good things about this collision center. After my Toyota Tacoma was involved in a rear-end collision, I was stressed about the repair process, insurance, timelines--everything. From the very first interaction, Maggie completely changed that. She was professional, knowledgeable, patient, and genuinely cared about making sure everything was handled correctly. Maggie walked me through the entire process step by step, explained what to expect, and stayed on top of communication the whole time. I never felt left in the dark or brushed off. Any questions I had, she answered clearly and promptly, and she dealt with the insurance side smoothly, which took a huge weight off my shoulders. You can tell she knows her job inside and out and actually takes pride in helping customers. When I got my Tacoma back, I was honestly blown away. The repair work was flawless--my truck looked brand new like nothing ever happened. On top of that, it was returned to me extremely clean, inside and out, which just shows the level of care and attention to detail this shop has. If you're looking for a collision center that does high-quality work and has outstanding customer service, this is the place. And if Maggie is helping you, you're in very good hands. I wouldn't hesitate to recommend this shop to anyone. read more

Integrity Auto Collision Center - After repairs - Body Shops Near Me - Fairfield, California

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I've never had to file an accident claim before, so I had a lot of questions and was very concerned about the safety of my vehicle. The team at Integrity took the time to explain the entire process in detail and really put my mind at ease. I specifically drove out of my area to come here because I wanted Subaru certified service and a shop that stands by using 100% OEM parts for structural safety. Plus they have the best reputation around! So far, the communication has been excellent and I feel completely confident in my choice. I can't wait to get my car back and see the finished result. read more

Integrity Auto Collision Center - Subaru Ascent - Body Shops Near Me - Fairfield, California

This is an overdue review, I had my car serviced here after my accident , the customer service was superb, I felt the family atmosphere in this business and I'd come here over again. The team did a wonderful job on my car and I'm grateful for their attention to detail and great customer service skilll set . read more

We recently had an object strike the "A" pillar on the passenger side of our vehicle while driving down I-680. It sounded like a meteorite hit our vehicle when it happened. Now that we had this big dent to fix we went about trying to find the best body shop in our area to fix it. After asking a friend of a friend they said Integrity Auto Collision Center was the cleanest and best shop in the area and they have probably the best painter in the area especially when it comes to matching paint. After reading all their reviews and a bunch of the reviews of other shops in the area I called and set up an appointment with Integrity to do a free shop tour they offer so I could see if what was being said was true or not. This was when I got to meet Mariano the Operations Manager and I got to take a 15 minute tour of their shop and was able to see how clean and meticulous everything was and all the separate areas they had set up for different types of repairs. When I say this shop is clean I mean it is spotless and you can tell they take a lot of pride in their shop. Everything is super clean and very well organized. Mariano let me ask any question I could think of and he took his time giving me very thoughtful replies and didn't try to rush me at all. Mariano is very personable and makes you feel at ease. You can tell he's been doing his job for a long time and he takes great pride in all he does. The next stop on my journey was meeting Maggie who is a Collision Estimator & Customer Relations expert. She was able to take all the necessary pictures of my car and get them submitted to my insurance company to get the ball rolling as to what everything was going to cost to be repaired to perfection. Maggie is excellent when it comes to texting, calling, emailing, etc. You can tell Maggies is very good at her job and is excellent at communicating at every step of the process. Maggie will make you feel at ease and you feel that she has your back at every step of the process. It was true pleasure having Maggie as my Collision Estimator. All in all we were able to get our car fixed to perfection and you can't even tell that there was a huge dent in the "A" pillar after all was said and done. They also took the time to cover my car seats, gear shifter and steering wheel to help protect the vehicle from any dust and dirt that might get in the car during the repair process which was one of my biggest fears since our car was almost brand new with only 8,000 miles on it. I don't know the name of their detail person who did my car but when I went to pick it up it was spotless. The tires had been dressed and the paint felt as smooth as a baby's bottom. Our car looked like it had just rolled off the assembly line both inside and outside. They also put a big red bow on the car and had it sitting under some super bright lights so I was able to go over the car inch by inch to make sure the gaps looked good and that the paint was perfect and it was. Their painter also did a fantastic job of matching the existing paint on the car. This was no small task since our paint color was silver with metal flake in it. I have gone over this whole area inch by inch and their painter did such a fantastic job I can't find where the new paint and old paint meet one another. That is skill not many people possess in this industry. Hopefully we never have another car incident but should I ever have one I won't be using any other shop then Integrity. They are truly one of a kind and if you are looking to have your second biggest investment in life repaired I wouldn't look anywhere else. This place is truly the best of the best. We are lucky to have them in our area. I just want to say thank you to Integrity for taking such good care of our baby and making it perfect again. This was a stressful journey to go on but every person I met along the way was phenomenal and put us at ease so THANK YOU! read more

Integrity Auto Collision Center - "A" pillar after it was repaired. Can't tell that it was even repaired. Excellent job! - Body Shops Near Me - Fairfield, California

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I'm very pleased with the repair on my car and best part was the amazing communication I received from Renatto through every step of the process. I highly recommend! read more

Integrity Auto Collision is committed to excellence. This is why I'm a returning customer. My Saturn Outlook (2008) was taken to Integrity for water intrusion near/under the sunroof window and other areas below the dash on the passenger side. From the moment I walked into Integrity, professionalism, attention to detail, and cleanliness is their standard. Maggie delivered excellent customer service. She is personable, knowledgeable, and experienced. Once the problem was reviewed, she itemized a reasonable estimate for repair including a time-line for the expected completion. With her persistent research the Saturn's 2008 OEM parts were ordered and delivered within days. My car was ready for repair. The Integrity team was transparent with their thorough problem solving. Whether stating my (camel-color) ceiling will be taken down and the passenger side disassembled to gain access for installation of a weather seal around the sunroof window and expose all drains (5th behind the engine near the firewall) to be flushed and cleared. The technician delivered the highest quality of workmanship and was successful. The highlight was when I picked up my beautiful sentimental Saturn Outlook knowing the 5-Star Integrity Auto Collision Team experience had delivered again. No more water intrusion and I continue to be a very happy customer. Thank You Integrity Team (2026). Gail H. read more

Great service from the Integrity Auto Collision Center team. Everyone was friendly, courteous, and upfront with the cost of repair on my 2021 Honda Hybrid Accord. They came through getting the car repaired in the time promised and at the estimated cost. Workmanship was outstanding. The car looked like new around the repaired area. I highly recommend bringing your car here if body repairs are needed. read more

Integrity Auto repaired our LS460 damaged from an object striking the car. The process was professionally handled with the shop doing precision communications with both us and the insurance company. Renatto was very prompt and kept us informed throughout the repairs. The car is now back to the prior condition and all expectations were achieved. Highly recommended and we will use them again if the need arises to repair our vehicles. read more

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The staff at Integrity are very knowledgeable and professional. They can run higher on rates/quotes but are also willing to work with you on the details. There is no detail to small and they are willing to give you time and inform the customer's. Thanks Team Integrity read more

We had a great experience at Integrity Auto Collision Center. The repairs on our vehicle were completed in a timely manner, the work was done professionally, and we were kept informed throughout the process. While you never want to have to deal with auto collision repair, this is definitely the place to visit when needed! read more

Quick and great service, my husband took my car in to have the headlights adjusted and after a short wait they took care of it and free of charge. He had been quoted costs ranging from $85 - $135 by other local garages. read more

Repeat customer for similar issue (replacement of my fender guard (this time passenger side and front bumper). Oscar, who initially messaged me, noted Saturday drop in without an appointment. Renatto was in the office on Saturday. Very friendly. I did not get the other person's name, but he did the temporary patch to the issue while they wait for the replacement part. The shop does quality work, and its service is reasonably priced. read more

Made my bumper look brand new after so many rock chips. Came out perfect. Good price, great work, and good quality. read more

Integrity Auto Collision Center - Body Shops Near Me - Fairfield, California

They helped me navigate my insurance claim pretty well. Any additional services outside the insurance claim seemed like a good deal. The main thing I learned is go for a place that does brand-certified repair like whatever brand vehicle you have. They cover a lot of brands here. This ensures your vehicle gets completely serviced. The only issue I had was I had to keep checking in with the auto insurance company and the car rental company to extend my rental while I wait for my car to be repaired. I don't know if the shop here was supposed to do the updating but it's OK. Everything worked out. read more

Integrity Auto Collision Center made a difficult experience so much easier to navigate. The customer service was extraordinary. All of the staff I encountered were professional, knowledgeable, responsive, and friendly. I worked mostly with Maggie, who was a pleasure to work with! She was very empathetic, and helped to coordinate with the rental company and my insurance, which made such a difference. The facility is well-maintained and the lobby was clean and welcoming. When I picked up my Suby, it was adorned with a big red bow and that was such a fun surprise! My Suby looks amazing! Thank you! read more

Read the fine line and get a second opinion before you leave your car with them. Lots of hidden fees.

You hope you never need them but if you do they're the best. First class operation that makes your vehicle look like it never happened. Maggie is an all star dealing with the insurance companies in your best interest. Thanks for your expertise with our latest collision needs. read more

Excellent service! Integrity Auto Collision Center provided a thorough evaluation of my vehicle needs and then delivered a beautiful result! My BMW convertible looks like new after a new bumper, paint and finish. I have complete confidence in the quality of repairs at Integrity Auto Collision Center! read more

Sadly, I was in a very minor incident where a woman barely sideswiped my Commemorative Edition Camaro leaving a few scratches on the front fender and drivers side door that needed repair. The issue surrounding the whole thing was that I had recently had the entire care wrapped and failed to notify my insurance carrier as to the edition. As such, E-Surance refused to cover the wrap. Nonetheless, that is for another review. I was very fortunate to have been referred to Maggie and Oscar at Integrity Auto Collision Center in Fairfield, CA. From the first conversation with Maggie I was put at ease and assured that they would do all in their power to bring my car back to life and as easily on me as possible. I had the pleasure of speaking to Maggie, Oscar and a few of the staff members, all of who made the entire process seamlessly pleasant. Only a week or so later, Maggie called and told me that my car had been finished. Upon showing up to their location, I hadn't seen my car out front which is typical at picking your vehicle up from any shop. I was led to the back part of their shop when I had seen my car which I have to say looked better than it ever had. Once we got to the stall my car was located in, they opened a curtain where the entire shop began clapping in unison and thanking me for my business. They had even taken the time to print out a sign that said Thank with my name on it. Frankly, I had never been so pleasantly surprised by any staff, at any shop. I was so pleased, I couldn't stop thanking them! Seriously! With that, If at ANY TIME you find it necessary to use an Auto Body Shop, I would from the bottom of my heart recommend Integrity Auto Collision Center to take care of your vehicle. Not only will they treat you with an experience unparalleled with any other shop, but they will treat you, in my opinion, better than family. Maggie is highly knowledgeable, as is the rest of the entire team. read more

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I recently had to bring my car to Integrity Auto Collision Center, I can honestly say that they exceeded all my expectations. Since the moment I first called them I was treated with respect and professionalism. All of the staff is super respectful and you can tell they genuinely want to help, they don't make you feel like just another customer. In my situation I had to pay all of it out of pocket and that added on to the stress, but I'm so glad I chose Integrity because of the work they do and the customer service they provide which gave me a peace of mind. If you are hesitating on where you should go, just choose Integrity. They made everything easy to understand and the pricing is extremely fair, which is amazing because it's no secret that a lot of places choose to overcharge their customers. They took care of me quick and took extra time to talk with me to make sure I was financially comfortable with the repairs being made. They are a very trustworthy team at Integrity, the quality of the repairs are 10/10 . The customer service is unmatched, I truly don't believe that there is any other place that can top them. I am extremely grateful for everything they did for me from start to finish. If you are looking for an honest place to take to take your car with a combination of high quality repairs, Integrity is the place to go. read more

I don't normally do reviews, but highly recommend bring your vehicle here if you ever find yourself in an accident. Maggie and team did a great job dealing with the insurance company and keeping me updated. They took a stressful situation and made me feel at ease. On top of the outstanding service, my car looks brand new where it was hit. Thank you Maggie and team! read more

The customer service here at Integrity Auto Collision Center is top notch. Working with Oscar & Maggie was a pleasure. I will definitely be back for future services! A big thanks to Integrity Auto Collision Center for treating me with the utmost respect. You guys are the best! read more

I recently had my 2019 Corvette ZR1 undergo extensive body/suspension repairs by this facility and cannot say enough good things about their front office and technicians staff, from dropping off vehicle to delivery and all step in-between. I was regularly updated, hard-to-find parts were procured/installed in a timely manner, and they went to-bat for me with a very difficult-to-deal-with insurance company. I highly recommend them for first-rate auto collision repairs; would give Oscar, Renatto and the rest of the crew 6+ stars. The opposite was my experience with Safeco/Liberty Mutual insurance: 3+ months to "resolve" their repeated denials/delays, including safety-related issues; reconsider if you have them as your insurance carrier... CA Insurance Dept was worthless. read more

Great business. The owner and all staff are very helpful and knowledgeable. The work performed was excellent and I have recommended this establishment to many friends and family. read more

The Auto Insurance Industry has certainly taken a turn for the worse, and without a doubt Integrity Auto Collision Center is the beacon of light. In June 2023 I had the terrible misfortune of having to file a claim with my insurance company State Farm. State Farm was pushing me to pick one of their shops to do the work, but I wanted to make sure I chose a shop that would be best for myself and my truck. It was obvious that State Farm was pushing me to use their shop due to the fact that they have an agreement amongst themselves to save money for the insurance company---not necessarily be a "good neighbor" to their OWN clients. Integrity is an independent shop, meaning that they do not have an agreement/contract with any given insurance company. Hence truly looking out for their clients like myself, and my truck. I called Integrity and right away I was connected with Renatto. After giving Renatto my information, he became my estimator. I set up an appointment to drop off my truck the following week, so that the damage could be assessed and fixed. I had no idea that this would be the beginning of a difficult battle with State Farm. State Farm reviewed my claim information and decided to send me a check to cover what they assumed would be the cost. Upon the damage analysis report that was prepared for me by Renatto, it was resubmitted to State Farm. During the whole process Renatto was extremely patient and helpful. When I had to communicate with him, he was efficient, thorough and honest. I had no loyalty to Integrity at this point, and yet they had their best interest at heart in regards to me and my truck, unlike State Farm who had been my insurance carrier for the past 9 years. From Renatto, my estimator, to Mariano the blueprint reader, to Meggy, a fellow estimator who also assisted me, all the way to their administration-Integrity's owner Oscar----they were nothing short of the ideal dream team in customer service. They guided me every step of the way. Without compromising the safety of my truck , and INTEGRITY of their workmanship-- the team restored my truck to its original state prior to my claim. As if that was not enough on Integrity's behalf, they also took the time to educate me on how to move forward and advocate for myself against State Farm. Integrity is not a law firm, but they take the time to educate you and point you in the right direction. If you are willing to put in the work against the injustices of insurance carriers such as State Farm, Integrity is willing to assist in your best interest. Asdrubal Casillas. read more

If you're looking for a body shop that will not cut corners and repair your vehicle to its pre-accident condition, if not better, then Integrity is the place for you to go. I took my brand new vehicle that was hit after owning it for 3 days. I was looking for a body shop that wouldn't cut corners and was glad I went to Integrity. Oscar and the rest of the team at Integrity did an awesome job. I was kept informed and updated constantly with everything going on. Would definitely recommend them to anyone who wants the highest of quality work done. They do everything right! read more

Quality convenient and courteous customer service! Maggie Bejarano always went above and beyond necessary to make sure my auto was repaired perfectly and on time. She would even work overtime and sacrifice time away from her family. A great company with quality people who deliver great service. I highly recommend them. read more

Hi love my car, so when I came back from the mall and noticed that someone had hit my car and drove off, I was devastated! My insurance initially sent me over to a repair facility that I didn't initially agree with or like their work. I Did a little research and found Integrity Auto Collision. I was quickly helped by Eric, who added a personal touch and care to my Honda Clarity. Eric was easy to get a hold of and provided me with consistent updates on the status of my car. They were able to make the car shine like new again and even replaced all the parts with OEM parts including the windshield and they did all of this during the supply chain crisis, working around my days off and making sure that I have something to get to work in. 5 out of 5 stars read more

The team at Integrity Auto took very good care of me! I was in an accident and need to get my car repaired. They took care of everything from beginning to end and made the process with dealing with the insurance company easy. They coordinated with myself and the insurance company to make sure we were all on the same page. I loved the work they did and will definitely will return to get additional work done. read more

This is a true professional business. We brought our damaged car to be repaired. From the very beginning to the very end, we could not be happier with the way everything was done! They really know what they are doing. Great work and a pleasant business environment! Maggie was outstanding in communication regarding the insurance aspect as well as truthful regarding time needed to complete the job. This is the second time I've worked with Integrity and wouldn't hesitate to recommend them! read more

This review is LONG overdue. On 6/27/19, my car was broken into and vandalized while I was at work. At the end of my shift, I walk out and see that my right front passenger window was broken and my car was sitting on top of a brick and a spare tire (all four tires were stolen from my brand new 2019 Honda Accord). After dealing with the nightmare of contacting the tow company and then giving me the run around, my awesome appraiser from AAA was able to coordinate a vendor to put tires back onto the car. I didn't feel comfortable driving my car back from my job back to Fairfield and I didn't want to go through the hassle of finding a shop in the city that I work in to do the repairs on my car. I got on yelp and found Integrity Auto Collision Center. I called the shop while I was at work waiting for the tires to be put onto the car. I spoke with Oscar and told him about the situation that I was in and my location. He was very accommodating and provided me another number to call once my car is dropped off by the tow truck. I left my job past 4pm and the tow truck driver stated that they would drop the car off in a few hours (to allow for traffic to die down). I get a phone call close to 9pm and tell the driver I'll be there in approximately 10 mins. I contacted Oscar after getting off the phone with the driver and he met me at the shop to look at the car and start the processing of the paperwork. Photos were taken and my insurance information was taken down as well. That act alone was very personable and reassuring. This was absolutely the most stressful situation that I've been in, and this shop took care of me and my car! I'm beyond grateful to Oscar, Jennifer and the entire staff of this shop! They got me back on the road and I was able to enjoy my new car again. A few days later, warning lights came on in my car while driving to Vallejo. I returned the car to the shop the following Tuesday and was able to pick up my car from the shop. Jennifer made sure my car was in working condition after leaving Honda after it had to be recalibrated. Thank you Jennifer for giving me constant updates while it was in the shop and while it was at Honda! If you're reading this and are looking for an auto body shop, I highly suggest Integrity Auto Collision Center! It's a family owned shop, very personable, friendly and give updates via phone/text/email. Thank you again for all of your hard work!o read more

Integrity Auto Collision Center - 6/27/19 - Body Shops Near Me - Fairfield, California

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The best in Solano County, great craftsmen ship, lifetime warranty on repairs. I would not go anywhere else!

1st if all I like to thank everyone at integrity for doing an amazing job on my wife's car. The office staff was so patient and informative explaining how the whole process was going to go down. They answered all of our questions. And informed us every step of the way. When we picked up our car we didn't recognize it at first. The attention to detail was mind blowing. The Customer service is impeccable. You can tell everyone enjoys being there. Great vibes all around Highly recommend Integrity to anyone and everyone. read more

This is definitely my permanent "go to" Auto Body shop from now on. Finding one I can trust and that does great work has been a real challenge over the years. Their name is not simply a marketing strategy intended to give the perception of honesty, it's who they are. Along with great service, and amazing workmanship, they truly do operate with a high level of integrity. They are transparent, informative, communicate effectively, and do their absolute best to present the best service options, and at the best cost. Maggie and the team there are awesome and they have DEFINITELY earned my long term business and customer loyalty! read more

I wanted to get a second estimate on my car that had body damage. The guy I talked to, Eric, was a good salesman and liar. He promised I wouldn't get charged for the tear down estimate. I asked if he thought the damage was a safety hazard and I wouldn't fix it if it wasn't. He reassured me that he thought it was. Told me it would take 6-7 days after parts arrived. Day 7, Eric called to tell me they damaged a part during tear down. On day 10, I call for status update. Eric says they haven't finished the estimate yet! Says it will take up to 2 more weeks to repair. W/o repairs, they can put it back together for $1400. Don't sign anything until you see what they say in writing. If there's too many pages, have them hand write a note specific to what is promised. Terrible place. read more

Everything about my experience with Integrity was amazing. I had a very small job: the Ford dealer had replaced my broken door handle, but the replacement part was unpainted (because my extended warranty didn't cover paint, ugh). I called Integrity for an estimate. They were super nice on the phone, and texted me a link to their website where I could submit some information about the job and pictures of the affected area. They got me a quote within hours, and it was very reasonably priced. I called back to book an appointment, and they were able to fit me in only a few days later. They said they were booked solid for weeks, but were able to squeeze me in since it was such a small job. Super nice! While my car was there, I got text messages every day or so updating me on the status and an updated ETA. They finished the job, start to finish, in 2 days (which was exactly their estimate). Here's the amazing part: the day it was finished, they sent me a text message saying that they'd discovered a broken piece inside the door while installing the new door handle. They believed someone had overtightened it at some point (probably the Ford dealer that installed it), and broke it, making the door handle a bit loose. The dude at Integrity was able to find a replacement part at the local Ford dealer, personally drive there to pick it up, and install it for me, replacing the broken part, completely for free. They asked if I could over the cost of the part, which was like $7, but charged me no labor for installing it, nor for locating and driving to obtain the part. They said they wanted to do the job right. This is 100% above and beyond the call of duty, and I greatly appreciate it. I will be going to Integrity for any future body work. Oh, and it should (hopefully) go without saying, but they did an amazing job on the paint itself - looks perfect, like it just came off the factory floor. Thanks, guys, awesome job! read more

This is the second time we got rear ended and the second time we took our vehicle to get fixed at Integrity. They are a locally owned business and we are in support of those, especially now. I can't say enough about how wonderful they are! On top of our car being fixed as if it was brand new, the staff is so professional and sweet! I felt like i was family from start to finish of the process! Maggie was our primary contact, and you could not imagine a sweeter, more professional person. Please use Integrity as you will have a great experience! They make lemonade out of lemons! read more

Integrity Auto Collision Center - It's like having a brand new car! - Body Shops Near Me - Fairfield, California

Had to use the services of the good people at Integrity again for my Acura. Had the windows smashed during an auto burglary, the thieves also caused some body damage. This was my second visit to the shop in the last year. Couldn't of been easier, Oscar took care of us, and made sure we were informed throughout the process, the work looks great. They actually made an issue from a prior repair look better than It had before which was nice as well. The staff was super friendly from everybody at the front office, to the nice lady providing me with a ride home. read more

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I am elated with the repair and diligent beauty returned to my Cadillac. Up to the minute real time Updates from Maggie a brilliant Service Writer. The vehicle is so elegant inside and out. I took the long way home. This is the only Body Shop for our vehicles. Thank you, Integrity Collision Fairfield, CA read more