MORE UPDATES- This shop has made it clear that they will try to counter attack all my media outlets to cover up their mistakes. Prepare to see additional FAKE positive reviews on Yelp, Google, Facebook, etc etc etc etc. For some reason they also believe that the moment a customer is reasonably mad after two weeks of them having their vehicle as well as multiple trips to their location for incomplete work it some how let's them off the hook. No matter how angry a customer is at their lack of quality work it does not justify the crappy work that was done PRIOR to them getting upset. If someone punches you in the face and you yell and scream at them for hitting you, is the person who punched you now not wrong for assaulting you because you got upset at their action of assault?!?!?!? This shop has it TWISTED! They are not magically off the hook for a customer getting loud and a customer getting loud didn't magically make someone go back in time to do the screw ups that led the customer to being mad in the first place!!!!!!
UPDATE UPDATE UPDATE! Since the below review I have since returned and the staff was absolutely HORRIBLE! Not only did they try to BS a BS'er and try to convince me to accept their crappy work they also jerked me around for over an hour! After I pointed out that the truck STILL WASNT FIXED CORRECTLY, the staff member named Prit AGREED with me, took possession of the vehicle again and promised me a car rental so I can make my baby's first ultra sound where I would hear the heart beat for the first time. Had my vehicle been ready I would have made my appointment, had they gotten me a rental like they promised I would have made my appointment! HOWEVER, they left me sitting there for an hour and then tried jerking me around. They then told me they would not provide me a rental, after an hour! Plus the truck wasn't out and done so I was stuck! I have multiple emails, texts, pictures, videos and more documenting many things such as their threats to leave my truck parked outside un-supervised all night in a bad area, etc and MORE!
******Below is just my FIRST experience not including the above AND more!*****************
It is my goal to recapitalize my visit to the G&C shop so there is no confusion. I am extremely frustrated that I missed hours of work, dragged family members away from plans as well as rearranged family plans/child care around picking up a vehicle G&C claimed was ready. This situation has cost money, time, special asks with work and favors from family.
It is extremely concerning that my vehicle could so obviously be NOT ready and horribly done but yet G&C attempted to deliver it to me this way claiming it was complete! There is clearly still damage on the rear passenger side where a larger dent use to be. It did not take a magnified glass or special angles to see it! It is so blatantly obvious that if I were to walk out of a store and notice the existing dent that I would actually FILE A CLAIM for the dent that is still existing after G&C "completed" their work!
In addition, the top of the driver's side truck bed which was damaged is still obviously bent down. It is contorted enough to result in the plastic liner not sitting true against the truck. In no way does this truck bed look like it came off a showroom floor, which is how it looked prior to the vandalism. The G&C shop has done a piss poor job so far and I am extremely concerned with how this will be handled moving forward.
To level set expectations moving forward, below are bullet points which I expect to be fully met by G&C prior to me wasting another day and losing more pay coming going to their location for novice work
I expect to be reimbursed for missed work hours
All dents, chips and dings are to be removed
Paint is to be blended PERFECTLY (no color sanding/buffing marks) with the rest of the vehicle
The driver's side top truck bed is to be completely straight, true and fixed to a showroom floor/new vehicle standard (as it was before vandalism)
The top bedliner/plastics are to sit completely flush per factory/brand new
Truck bed should be 100% symmetrical from one side to the other
There should be no gaps, lifts, off squared/not aligned areas between the painted truck bed and Berliner pieces, everything should fit FLUSH!
It is not my concern if this is difficult or hard, in fact if G&C cannot sure-up/fix the bent metal truck bed/frame I would recommend they work with Geico to replace the entire truck bed. I WILL NOT settle for good enough, the truck is BRAND NEW with dealer plates!
I have before pictures of the damage as well as the sorry excuse for a fix these guys attempted to pass off as complete. I expect professional work.
I am rarely this upset about screw ups but this experience was completely out of line. read more