Just got signed up for the full package of home security. Thanks to Josh (sales) and Ace (installer) the entire process from introduction to install to final walk through of the system architecture was effortless. These guys are pros with a capital P. In a world where installation of any of these types of systems has become torturous it is so refreshing to have an old school quality experience. Oh, and by the way, the quality, functionality, and design of the system is second to none. My wife made the comment she feels like the Jetsons with this system. Thx, David D. read more

Terrible terrible terrible customer service. My system has not worked properly in almost two months. I can't get anyone to even call me back let alone fix the problems. The installer screwed up my furnace when installing the thermostat, now the heat won't turn on. Motion sensors go off for no reason. Someone finally called me back, not to schedule an appt to fix their crappy system but to tell me that my monthly service charge was going up. I have contacted our state attorney general. They have a consumer protection division. I suggest everyone else having issues should do the same. read more

A sales rep from Vivint came to my door twice in one week to aggressively pitch the latest security system, boldly claiming it would be FREE. Yeah, I'm not stupid. When I told him he was obviously selling something and he was ignoring my No Solicitors sign, he tried to argue that he wasn't selling anything. That's when I shut the door on him. The second visit he knocked loudly on my door and I was obviously annoyed when I saw him. Yet he decided to try his sales pitch again! I called the company to complain. They said they would speak to his manager... I would NEVER do business with this company!! read more

Terrible terrible terrible experience with them. No show to installation appointment, then they called saying they were here and no one was home BS I took off work early just to be here. I canceled quickly cause we done started on the wrong foot. Don't recommend to worse enemy. read more

Do NOT even consider this company! It is virtually impossible to cancel your account after the contract has expired. I got the run around for 4 months. I'm told today by Amanda that my account will be cancelled effective today. However, we will see. I was told that two weeks ago, too. Their customer service should take a lesson from Zappos.com. Still in wonder at how they were given a Stevie award for customer service in 2013. read more

I've had a very poor experience with Vivint. Just got our system in March 2018 and have had nothing but trouble with the cameras staying online. I even increased our internet speed, which Vivint said wasn't necessary; and it did not fix the problem. I have had technicians out to the house twice and they can't figure out the problem; although each tech thought they fixed it. I have spent hours on the phone with them. We spent $3,000 on this system and it doesn't work; and my last experience with the telephone customer service woman today was unbelievable - she was so rude and insisted that I pay $190 to have a tech come out (which cost was waived by the previous 2 techs) - I had to argue mightily with her to try to get the message to her that this problem has not been fixed by the previous 2 techs and the problem lies with Vivint's equipment. Very frustrating and what a waste of $$$. read more

If I could give this company zero stars I would. I just posted a negative comment on the Vivint Facebook page about issues we have had and have been having with our home security system. After chatting with them in private messages and on the phone and them deciding they can't help me after a week of fighting with them we are going to cancel our service. Not only that but they have blocked me from posting anything more on their page about our issues. They have even blocked me from seeing all of the million other customer complaints on there. That is the kind of company they are. Yeah I don't feel safe with them anymore. Our alarm has been broken and not working for a week now. We are definitely cancelling and going with someone else. When we told the lady in customer service that we were cancelling she told us she didn't care and they didn't need us anyways. Well thanks for nothing Vivint! Be careful of this company. They are not as nice as they seem. So another update. Vivint gave us their number to contact to cancel our service. Went to cancel this morning and they said we can't cancel over the phone we have to cancel via email or mail. That will take 30 days and in the meantime we have to pay for another month of service with equipment that doesn't even work. They said that's their "policy". They won't even reimburse us the money for the month we pay for. Why do they even have a specific number for you to call and cancel your service if they can't even cancel it for you over the phone? As I am typing this I hear my alarm panel beeping saying it is broke. Better go fix the beeping AGAIN. read more

Worst customer service ever! First appointment was great but since then just awful. I had an appointment for a sensor that isn't working and no one showed up. I called multiple times and they couldn't even get ahold of the person who was supposed to come to see if he was actually going to show. Rescheduled my appointment for today and called to verify. Apparently my appointment had been cancelled yet no one called to tell me this and it was cancelled for no reason. Do NOT use them. You will never get any help. read more

This is the short version! On Black Friday of 2017, we purchased the Vivint Home Security system from Best Buy. We purchased, the Sky Panel, 4 security cameras, heat/smoke detector, sensors for windows and doors, automatic garage door operator. Ever since we bought this system we had connectivity issues. Vivint techs came out multiple times to correct the issue. It would work for a little while and then the issue of connectivity occurs again. Lately, when we leave our home, we could never get our garage door to close through the app. The app would just spin and spin and nothing would happen. Often coming back home to only find our garage door was left open. Last week, we had the biggest issue of them all. Thankfully my wife was home when this happened. We had the garage door open and close repeatedly, without us even doing a thing. The door opened and closed over 15 times in less than 20 minutes! Eventually it overheated my garage door opener and next thing we knew we heard a loud bang noise! Sparks, smoke and flames were seen shooting out of the garage door opener. My wife quickly shut the power off to our garage. If she was not home when this occurred, we could have potentially lost our entire home with our pets. I have had to re-arrange my work schedule multiple times so that Vivint techs could come out and investigate the issue as well as having a new garage door system put in. Final conclusion was the opener sold by Vivint caused the issue in my garage. Today, a tech was supposed to come out and take the garage door opener away so we can get reimbursed. Due to a "work ticket" issue, my appointment was canceled. No phone call was made to me to let me know my appointment was canceled. I re-arranged my work schedule yet again to only be denied. Unfortunately, the Home Damage department is only allowed to issue up to $500 for actual home damage. They cannot re-reimburse me for all of the miles driven to and from work and time lost at work. One more thing to mention, their "work ticket" system is a big fail. Three times during this whole process, their work ticket system had an issue where they either had to re-issue another work ticket or they canceled on me and did not show up. I would love for Vivint to reimburse $1800 for all of the equipment I purchased and just dump this whole system. How do I know that my home is really safe? read more

I feel like people only post on here when they've had a negative experience and don't post when they've had a good experience. Well, I've been a customer of Vivint now for almost years and two different houses. They've been nothing but polite, helpful and kind. When we initially signed up the guidelines for what happened when you moved were you would get set up at your new house with new equipment without a fee. That rule changed before we moved so I called and explained and with no hesitation the lady confirmed they would do that for us and "Grandfather" us in. The people calling to confirm and set up appointments were all very kind, helpful and just pleasant to talk with. When the techs actually came out, one of them was running behind schedule but texted me well in advance and apologized (he was stuck in traffic traveling from Colorado Springs to Denver-understandable). I appreciated the heads up. The two techs that installed everything were VERY nice and did everything quickly. They asked for a broom to clean up the messes they had made. Overall, a really great experience and a good company! read more

Salesman seemed nice and tried to be my buddy. I had heard good things from a coworker who recently had Vivint installed, so I was curious to hear more. It was 9pm on a Friday, and after a long work week I didnt think on my feet as I should have. Typically I say "no" at the door and don't waste either of our time. I figured this guy's job was to set an appt for a system quote. I fell for the sales techniques of asking to see the inside of my door frame just to get inside the house. He repeatedly said that there was no cost upfront for the equipment, and that they are doing this to get good people like me to help them grow by word of mouth. They will only let people have the system who will represent them well. They will let me have the system if I will display their signage and make a recommendation on Facebook or Nextdoor. He made it sound prestigious and by invitation only at that I would be getting a special deal by going through him. I was impressed by the various components of the system. He asked for examples of when I have made recommendations to friends about products I've used. Basically a sales technique intended to get me to prove that I'm worthy of this service. He asked me to rate the importance of my family's safety. Another sales tactic in which he could use my words against me if I tell him I don't want a security system. I asked a couple of times what this would cost and he told me it depends on the system that is customized to my family's needs. Fair enough, so he continued to walk around in my house to discuss security points. Ultimately he finally put together some numbers and told me it was $74 a month for five years and then it would drop to $39. I told him that was above my budget, which is when it became clear that you are essentially paying for all of the equipment over the period of five years. I'm not sure how he could honestly say that there is no cost for the equipment. I also discovered that all of the same basic service prices are listed on their website. He basically stormed out and got pissy when I told him I wanted time to think about it and asked for a business card. He made excuses about not having a business card because he's always moving around to different areas. He definitely put the pressure on at the end and I told him that I don't make on the spot decisions like this. His parting shot as he was walking out with his back to me was that my family's safety should be worth two dollars a day. It was a now or never decision as though he wouldn't let me buy it from him if I didn't do it right then! Perhaps he was worried that I would check on yelp and discover the real story about this company. He even said I could try it free for 5 days! Don't fall for this people! Can you imagine waiting around all day for an installer to show up and do their thing, and then changing your mind, only to wait around for them for another day to have them pull out all the systems and leave holes in your house?? It really doesn't matter if they have the best technology if their sales and service suck! read more

A very sweet rep came to my door to sell a "free" security system. I asked him 3 times how much the monthly charge would be. Each time he said "nothing". Vivint was doing a promo and installing free equipment. After wasting an hour of my time, he told me it would cost $60/month. WTF??!!! I showed him the door because I was so angry he wasn't up front with me an hour prior. I would never do business with a company like that, no matter how good their product. read more

It was after 7 pm when the salesman showed up at my door to try to interest me in a nearly free security system that upgraded my current system to one that did not rely on a land line. That is what induced me to allow this person into my house. Thank God I had a male friend with me to witness his excessively pushy sales tactics, who eventually got direct enough to ask him to leave. By that time Nate, despite my trying to resist his queries, had already gleaned way too much information from me. He stayed almost 30 minutes despite my suggesting that I was not really interested. Wow, I have not had that high powered a sales pitch in awhile. It really turned me off, and I am contacting my current carrier to see what upgrades they have. read more

Vivint is the worst customer service company I have ever dealt with. My equipment doesn't work, has malfunctioned many times and tech service never gets back to me. The doorbell cam has never worked in the year and 3 months that I have had service and the motion detectors have malfunctioned more than 5 times to the point that we cover them to avoid any issues. I have made numerous calls to the company over the past year and starting this July I got sick of paying for services that don't work. I downgraded my service only to find out they never did after I was told it was complete. I was overcharged for services the next billing cycle. I have been trying to have them cancel my contract because of the utter lack of service once I realized they would never fix or replace equipment. I have had service for over a year and nothing has ever worked right. I get promised over and over and over again call backs from the customer loyalty department and tech support only to have never received one call back ever. Now they say am locked in for another 4 years. Robbery. You can't even provide the services outlined in my contract. They will not let their customers out of long term contracts because they know their equipment sucks and will never work right. They just get to sit back and collect payments every month. NEVER SIGN UP WITH THIS COMPANY. I will advocate everywhere I go and everyone I know to never sign up with a company that can't even give someone a simple call back. read more

Their door-to-door sales make me want to install a separate anti-Vivint security system. This guy named Oscar, nice at first, lied straight into my face by saying that my neighbor was supposed to tell me about his visit (I don't even know my neighbors!), then started asking very detailed questions about my house, who I live with and for how long, what car my husband drives so "he knows how to tell whether he's home"... (erm...knock since you're already here?), questions about my neighbors, and then he said "we'll install smth if your house qualifies and then we'll use your house as an advertisement". Excuse me, how about asking me whether I want it installed? I don't care if my house qualifies for anything, and I don't want anything to be installed. Did I mention that he came at 8pm and I couldn't get rid of him for 20 min?? Anyway, after tonight I don't even want to hear about this company. And please, whoever is replying to these messages with your robotic "contact hour customer service" thing, don't bother. You know damn well that no one reads sales reps' badge IDs or even last names. Don't pretend you care. And after reading about their cancellation policies (a woman gets a divorce, moves out and stuck with a contract, or a 93 year old can't get out of his contract even though he's moving to a nursing home... Horrible!!!), no way I'm letting this company anywhere close. read more

I was having problems with some of the equipment installed in my home. It could not be resolved from talking to customer service on the phone so a technician was to be sent to my home. I was given a time window and told that the tech would call thirty minutes before arriving. The tech showed up 15 minutes before the time frame was up and when I asked why he was late he told me that it was okay because he was there now which I thought was rude. He also did not call thirty minutes before arriving, he just showed up. Eric the tech came in with another young man who he mentioned to me he was training. I am okay with people learning the job but this tech was not even paying attention to his trainee and only looked up from his phone for maybe 2 minutes the whole time he was in my home. He was staring at his phone even when I was trying to ask him questions. The trainee did the best that he could but he just looked confused. I don't know what is going on with the technicians of this company but I did not feel the professionalism that I have felt before dealing with this company when this technician Erik was in my home. read more

Beware of Vivint Smart Home's fraudulent and unethical tactics to lure you into buying their system. Their sales representative told us we would be required to change our security system by January 1st. This is what initially caused us to consider switching to the Vivint system. After signing the contract the installation was completed an hour later, which we thought was a little strange. Then after the three business days that are allowed for cancellation had passed we found out we would not have to change our system by January 1st or at any time. Therefore, we did some further investigation. Don't be fooled by the good reviews and A- rating with BBB(is not accredited) found on their website. They have had 3,650 complaints in the past three years and 1,998 complaints in the last three months. We contacted Vivint to get out of the contract. He said we would have to contact the SLAM department but they were closed and we would have to call the next day. The next day we spoke to someone in the SLAM department and they informed us that we had two options to get out of the contract...1) transfer service to a friend 2) pay the balance. Why would we want to transfer this service to a friend when we know Vivint has deceitful business practices? These were not options for us so we asked to speak to a supervisor. The supervisor was not available nor was there a number where he/she could be reached. After several days passed and we had not heard from the supervisor we contacted the SLAM department again and were told the same thing. We still have not been contacted by the supervisor. If you have an existing security system they are more likely to target you. DO NOT sign up with this company!!!...a mistake and hard lesson learned. read more