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    Vive Exterior Design

    3.4 (7 reviews)
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    Services - Vive Exterior Design

    Construction or installation

    Landscape design

    Landscaping building construction

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    In ground hot tub

    Vive has designed and constructed three separate projects at our home. Respectful and talented team. Highly Recommend Vive for any size outdoor project.

    a house on a hill

    We can't say enough good things about Vive! They turned our vision for our lakeside backyard into a reality. They made it work within our budget and did what they said they would do from beginning to end! Even with terrible winter weather last year, they got the job done in time for race weekend (which is what we hoped for) and we were able to enjoy it all summer. Our grandkids climb all over the boulders, fish from the boardwalk and we've had many nights around our fire pit making S'mores. We truly love it. Dylan and the crew were a pleasure to work with and Dylan is truly a "landscape artist". The owner, Ryan, was also available for any questions or concerns we had during the project. We would highly recommend them to friends and neighbors!

    a corner of a house

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    7 years ago

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    Pates Pool & Spa

    Pates Pool & Spa

    2.9
    (23 reviews)

    Knowledgeable staff, friendly service, I just wish their showroom hours were a little later so I…read morecould buy spa supplies after work. I love having them so close to home.

    As soon as Lori left (not sure if she was let go or left intentionally), the customer service…read morenoticeably declined. Up until that point, I would have rated Pate's 4 or 5 stars. I specifically emailed Pate's on September 13, 2024, before the pool closing, requesting that they ensure the hot tub was set up properly for the winter. I even flagged concerns about previous issues and mentioned that it was part of the process the team had consistently performed in the past. Despite this, the spa was not winterized, which led to a cracked filter cartridge when freezing temperatures hit. When I reached out in December about the damage, I was met with dismissive responses. They claimed the spa setup was not part of the contracted service and suggested that the issue must have been caused by factors unrelated to the pool closing. This was despite my email explicitly requesting the service, and their prior assurance that notes on my account should guide the process. The lack of accountability and dismissive tone made an already frustrating situation worse. What's most disappointing is that this level of customer care has become the norm since Lori's departure. I hope they can address these gaps, but until then, I cannot recommend them as confidently as I once did. A few observations which back up my original review: 1. Zero accountability. They don't respond to a simple email that was sent in advance of the closing to communicate with me any of the details that David is now communicating. If they were communicated before, problem solved. They just didn't respond instead. This is 2024. If you run a business and don't know how to respond to basic emails, then you probably should look at your own operations and take a little ownership of the problem. 2. People are busy. That's why we outsource these key elements of our home. We use our spa sparingly, thus the long lapse in time that went by (12 weeks). If David the owner wouldn't have been so dismissive and said at least "hey, we can do better...you can do better", I never would have felt the need to fill out this review. As I told him on the call, we both could have communicated better in this situation. However, I'm the customer, not the business owner. I shouldn't be the one to recognize that.

    Vive Exterior Design - landscaping - Updated August 2026

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