Steve did an amazing job adding insulation to my unit and explaining what the issue was with my gas…read morefireplace. Very informative and patient with the explanation of how to operate the unit. Highly recommend! Great value!

They could not help me with my request but they provided me with a couple of referrals…read more I like that about them

Great service , beautiful store and had items in stock!!!…read more We wanted a smaller 3 pc set for our porch. Several other places told us 6-9 months Here they had a lovely set including cushions ready for delivery within 7 days . Wonderful!! We will be back for a patio set soon. Thank you

TERRIBLE!! STAY AWAY!! Our family purchased an item that they had to order (not one mention of it…read morebeing a custom order). Once we got it home, it was determined the new fireplace wouldn't work for our space and we had to return it. They are charging a 20% restocking fee!!! Never once did they say anything about it being a "custom order/20% restocking fee." I tried to understand why the restocking fee; they said it was to mail the fireplace back. WAIT!!?? It's going to cost them $500 to mail it back to the manufacturer?? I offered to pay the shipping to return it to the manufacturer if that was the issue. They weren't interested in that; they want to collect their $500 "RESTOCKING FEE." We have done a lot of business with this place in the past. In fact, this past Spring, we purchased a large chimenea that is already cracked straight up the middle. It's ready for the trash. This place sure has gone downhill over the last 5 years that we've made purchases with them.

Fantastic Service. I could not recommend CinderBox more…read more Backstory: A bird got stuck in our chimney and passed away. Needed it removed as flies were starting to breed. Result: I welcomed Seth into my home this past Tuesday and could not be happier that I did. He was an upstanding example of what a service business should be providing on the employee front. He was personable, honest, and answered more questions than he probably wanted to with a genuine smile while doing a great job at fixing our issue. The bird is gone (so are the flies) and we can finally enjoy our home again.

Seth arrived ahead of schedule, did a great job of walking me through the details of the service…read moreand also provided some homeowner tips. The area around the fireplace was carefully protected and there was no mess. Recommendations for additional service were supported by picture documentation. Very satisfied.

First install of my wood stove didn't go so hot. But Troy at Chimney and Masonry Outfitters got…read moreout right away and agreed to redo the install. He was extremely professional and responsive and he got the job done right. Sometimes things don't go right - but these guys care and will work to correct mistakes. Would definitely hire them again!

We bought an older home and the chimney needed repaired before we moved in. They worked well with…read moreus and the job went quickly. Four years later, when we had our hot water heater replaced, we found out that the vent that was installed for the furnace and the hot water heater hadn't actually been venting. This was verified by the installer of the water heater. I tried calling to discuss and could only get voicemail. They called back the next day and could send someone out to look at it for over $300.

The Fireplace Center install installed our wood-burning insert about four years ago and we've been…read morevery pleased with it. We thought it was time to get the Chimny swept so we called and scheduled a service date. Their technician came out. He was very nice and polite and after about a half hour, he came up and told us he's never worked on one of these inserts before and did not know how to do it and he'd have to reschedule. We rescheduled and he came back a second time, he took the Fireplace all apart, went up on the roof and put his tool down the chimney after about 20 minutes. He came back and said he's got some bad news. He got his tool And he could not get it unstuck he'd have to come back. He left the fireplace and all of the parts laying around, but we did we rescheduled for a third time, this time the manager came out. He was also very nice and polite. He got the tool unstuck. And put everything back together. I'm not sure I would recommend the Fireplace Center, at least for a Chimny Sweep

Got my very expensive Vermont casting wood stove installed April 2023. 90 days later the stove is…read morecompletely rusted out on the top warming plate and inside the wood stove. I called Indianapolis fireplace Center formerly Duncan's fireplace and Patio, they said it's not their problem. I can pay them to try to figure out the problem. I have not even used this stove 1 time. I have a $12,000 job sitting in my house 90 days after installing rusted out, and they say it's not their problem!!!! How's it my problem? I paid, never used it and it's trashed now!!! I'm assuming since it's completely rusted out there's somehow a leak. I don't recommend this company!! RUN AWAY!!!' They don't deserve 1 star

I was lead by a chimney sweep individual that a wood burning insert could be inserted into a…read moreMajestic wood fireplace, my mistake. I approached A fireplace with photos of the unit that was installed and the word was not pleasant to hear. The store manager sat down and reviewed the options. It was September and I was aware the timing was not the best. Within a couple of weeks they were out to look at the situation. I was informed by their experts the chimney for a Majestic fire place was not too code for a wood burning insert. This fire place was on the basement floor, I was looking at 34 feet of chimney to be replaced. It was also brought to my attention the exterior siding may have to be replaced to give access to replace the chimney too code. I got back In touch with the store manager picked out a new wood burning insert and made necessary arrangements to have a new one installed. I then proceeded to have the Majestic fireplace and facial stone removed. It was right after Thanksgiving when the A Fireplace installers arrived. With the Majestic fireplace being removed from the structure they were able to walk into the framing or cavity of the Majestic structure and look up and review the existing Majestic chimney. It was at this time they could decide the best avenue to replace the chimney and that was to pull out the inner liner of the Majestic chimney and insert the proper wood stove chimney from inside the framing up 34 feet. This was a big relief to me not having to remove the exterior siding. Before inserting the wood stove the installers lined all exposed 2x4 framing with fireproof material and taped and caulked with fireproof material all internal walls facing the insert. This was not an cheep easy fix but had to be resolved. I walked into the A fireplace Store In September very depressed with a big problem and a few pictures. By mid December the Castle stone was on the wall and I had a safe beautiful Lafayette F10 wood burning fireplace. I am very thankful for all there professional help and work.

Had my Bermont Casting gas heater 4 years ago. Praise is…read moreearmed and nor given. Installers were great. Product is great. Thanks!

I had a problem with the gas lamp in my back patio and they fixed it in good order. They are…read moreprompt, personable and leave the workplace as they found it.

Prompt, knowledgeable and affordable!! What more could you ask for. Good folks.read more

Our chimney foundation settled and the entire brickwork was shifting away from the house. Clean…read moreSweep came out and Sam talked to us about options at different levels. The quoting process was great and easy to compare options. We bit the bullet and decided rather than applying some bandaids, we should get the entire thing rebuilt. This way, WE could enjoy a beautiful fireplace rather than paying for someone else to when the house is eventually sold. The guys at Clean Sweep did a beautiful job! They demoed the old chimney, jackhammered the foundation, poured a new one, and built us a working chimney from (below) the ground up! We opted for a gas log and a nice set of doors to keep the dogs and kiddos out when it's turned off. We were extremely happy with the team, especially our project manager Daniel who answered our endless questions and gave us a lot of confidence. Their price was fair but more importantly, we knew we could trust Sam, Daniel and the team to do good work.

Sam's company and staff do top notch work. I have recommended them to a number of family and…read morefriends and they have been pleased with the outcome.

This company was fantastic to deal with. They actually answer the phone and get back to you timely…read more You can email photos to them to help the quoting process, which was so helpful. I will be calling them for all my chimney needs. Excellent service, great techs, great pricing and cared about our situation!

Expensive for a simple fireplace cleaning. Technician was competent but not very responsive to my…read morequestions. They probably spent 15 minutes cleaning my fireplace. Overall the experience was just ok. I'll probably look elsewhere for my future fireplace maintenance needs.

Our fireplace stopped working and Aaron came out to diagnose the issue. He ordered the necessary…read moreparts, and after multiple follow-ups on my end, we were able to schedule the repair. When Aaron arrived for the scheduled service, he informed us that he did not have the required parts on his truck and would need to locate them, requiring us to reschedule. We were then placed back at the end of the service queue, resulting in an additional three-week delay due to the holiday. While the fireplace is now functioning, the scheduling challenges and the decision to arrive for a repair appointment without the necessary parts were extremely frustrating. The situation was compounded by a lack of ownership; Aaron stated that this "happens sometimes," which did not feel professional or acceptable given the inconvenience caused. Overall, the experience was unpleasant and difficult.

Had furnace issues this morning and was able to get EnviroCare out same day to fix the issue. The…read moretechnician, Aaron was knowledgeable, courteous and got this issue addressed quickly. He also charged me what he felt was fair for the repair. I will definitely be using them again and trust others would have the same great experience with EnviroCare