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    Pates Pool & Spa

    2.8 (22 reviews)
    Closed 10:00 am - 6:00 pm

    Services - Pates Pool & Spa

    Pool installation

    Pool remodeling

    Pool repair

    Pates Pool & Spa Photos

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    Derrek S.

    I originally reached out to Pate's due to having an issue with a company breaking my Pentair Bio-Shield UV filter. I was assured that I would have no issue at Pate's as they were very familiar with this system. Last year the opened and closed my pool at the tune of about $800. I had no issue with the install or removal of the UV filter at that time. Prior to opening this year, I took the UV filter apart to clean the quartz tube, as required for regular maintenance (which I have done at least twice per year for the 5 years I have owned the pool. The company that installed the pool showed me how to take the product apart, service it if need be, and put it back together. NOT DIFFICULT AT ALL) and put it back together. This is when I found the plug for the power supply for the light to be laying on the ground behind my pool heater, unprotected. Shame on me for not noticing this last year. The next week, Pate's employees came to open my pool. I work from home so I showed them to all of the equipment and told them that I would be home if they needed anything from me. The 3 of them were here for about 45 minutes. The guys did not come tell me they were finished, they just got in the truck and left. They tucked an invoice in my front door. What piqued my attention initially is that the invoice stated the water was clear. It was cloudy. I opened the auto cover the day before to add chlorine. It was also cloudy after they left. This made me think to check everything else. I found the UV light not to be on. I e-mailed these issue to Pate's. Russell responded stating "The water was probably clear when the guys arrived, after getting the system running and adding chemicals could have made it a tad cloudy. The returns could have stirred up what settled on the floor but that will filter out and when chemicals are balanced it will be looking good again. Do you know how old the UV bulb is? The bulbs don't last a super long time so it could be the bulb is bad. You can also check the power going to the system and make sure there isn't a tripped breaker or GFCI." Upon further investigation, the light was not even plugged in to the power supply, the quartz tube had cracked during install, and the light was sitting in half a tube of water. There was also a sensor with a wire cut on it. I sent this e-mail with pictures to Russell with no response. I then notified the owner's, David and Becky Scheumann, of this and the owner David's only reply via e-mail was "We have refunded your payment for the 2022 opening." I requested to speak to him two additional times with no response. My wife finally called to speak to him and after explaining the situation to a lady on the phone, my wife was told that Pate's thinks that we should find someone else to service our pool. This is how you do business? What amazing customer service!?! I assume that working behind a computer in accounting did not prepare you to be retail business owners. It looks like the most recent reviews would collaborate my story since you have taken over ownership. Unfortunately, this is what your other employees have stated too. Please also find pictures to verify my story. PLEASE BEWARE OF DOING BUSINESS WITH THIS COMPANY!!!

    This was my pool upon removing the cover when I had another local company winterize our pool for the season. (Not Pate's work)

    I am not one to write reviews, especially for a small local business attempting to make it in today's environment, however, the results, along with the required contract for service clearly show an individual who is running the business with solely profit margins in mind. Forgetting the customer experience is what drives sustainable margins. We decided to try Pate's after our normal pool company's installer made a mistake, which they happily took responsibility for, simply to 'test the waters' of another local pool company. Unfortunately, we chose Pate's and should have gone elsewhere after reviewing the unlawful and frankly comical "we take no responsibility for our work" contract. Pate's forgot that that in choosing said contract, you were to provide a service and if that service was not performed in the line with reputable, pre-existing comparative businesses in the local area, the contract is null and void. Normally, I would give the company a chance to take ownership, and redeem their reputation, at which point gaining my utmost respect for handling oversights and focusing on the customer experience above all, however, based on previous very public interactions between the new owner and other customers, I am choosing to publicize the situation and allow the circumstances to be posted where all potential clientele can see how David chooses to run his business. Having successfully run a service based business for years, I invite Pate's Pools to give us one reason why you agreed to winterize our pool, knowing damn well that you don't allow chemicals purchased elsewhere to be used in the winterization process, claim that you only bring enough chemicals for pools up to 25,000 gallons, go onto explain there will be additional charges for adding more chemicals to compensate for the difference in size, and then simply didn't do any of the above. If what I have found out this past 48 hours is even a sliver of your business ethics, I wish you luck in the immediate future. If for some reason this turns out to be a situation where Pate's chooses to meet and exceed our minimal expectations, I will gladly post updates and change my stance, however, until this happens, I urge you to seek other services from more reputable businesses in the Indy area.

    July 2014.

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    1 year ago

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    David S.

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    2 years ago

    Horrible customer service and shotty work that they won't fix. Once you pay them, they won't respond to emails as things fail very quickly.

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    4 years ago

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    5 years ago

    Service department didn't answer, when they returned my call they couldn't get out and didn't know when they'd be able to.

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    8 years ago

    Great prices and service! Open all weekends and best chlorine price. Chris is super knowledgeable and helpful.

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    11 years ago

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    James P.

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    8 years ago

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