they will not return a call to confirm appointment i have left at least 5 messages to themread more

I highly recommend Feathers bros..they've been in the pool and spa business a long time and it…read moreshows. Very knowledgeable and the service is awesome. Competitively priced too.

Knowledgeable staff, friendly service, I just wish their showroom hours were a little later so I…read morecould buy spa supplies after work. I love having them so close to home.

As soon as Lori left (not sure if she was let go or left intentionally), the customer service…read morenoticeably declined. Up until that point, I would have rated Pate's 4 or 5 stars. I specifically emailed Pate's on September 13, 2024, before the pool closing, requesting that they ensure the hot tub was set up properly for the winter. I even flagged concerns about previous issues and mentioned that it was part of the process the team had consistently performed in the past. Despite this, the spa was not winterized, which led to a cracked filter cartridge when freezing temperatures hit. When I reached out in December about the damage, I was met with dismissive responses. They claimed the spa setup was not part of the contracted service and suggested that the issue must have been caused by factors unrelated to the pool closing. This was despite my email explicitly requesting the service, and their prior assurance that notes on my account should guide the process. The lack of accountability and dismissive tone made an already frustrating situation worse. What's most disappointing is that this level of customer care has become the norm since Lori's departure. I hope they can address these gaps, but until then, I cannot recommend them as confidently as I once did. A few observations which back up my original review: 1. Zero accountability. They don't respond to a simple email that was sent in advance of the closing to communicate with me any of the details that David is now communicating. If they were communicated before, problem solved. They just didn't respond instead. This is 2024. If you run a business and don't know how to respond to basic emails, then you probably should look at your own operations and take a little ownership of the problem. 2. People are busy. That's why we outsource these key elements of our home. We use our spa sparingly, thus the long lapse in time that went by (12 weeks). If David the owner wouldn't have been so dismissive and said at least "hey, we can do better...you can do better", I never would have felt the need to fill out this review. As I told him on the call, we both could have communicated better in this situation. However, I'm the customer, not the business owner. I shouldn't be the one to recognize that.

Mike came and repaired our hot tub and did a great job. we were having an issue with the gfi…read moregetting tripped. Mike was able to isolate and fix the problem. Very professional and personable. I'd highly recommend him if you are in need of a repair.

Mike gave me advice, over the phone, that prevented an in person service visit! Saved me money and…read moretime! Polite, professional and quick to address my inquiry! I would highly recommend Advanced Spa Repair. Ron in West Alexandria, Ohio.

Terrible customer service. Lowest character guy I've ever met. I'll b completely honest about this,…read morevery nice man in person. Not a lot of spa repairman in our community. I had fairly low request, was not in a hurry to get my hot tub repaired, this dude at three different times just never showed up to fix my hot tub after telling me he was waiting for parts

From the owner: We offer weekly maintance packages, cleaning your pool, adding chemicals as well as taking care of…read moreyou hot tub. We can repair or change out parts. You call us, and we will do our best to help you inn a timely manner.

Horrible! They give u the runaround, don't show up when they promise. My recommendation to you is…read moreto find a more reliable company. If I could rate NO stars, I would!

BEWARE of this company! I only rated one star because I had to. My mother and I were supposed to…read morehave our above ground pool cleaned. The guy showed up and left the vacuum attached to the filter in the pool. I called Bruce and let him know this, and he justified the guy's actions. Said that the guy does this often and was going to come back later and finish. Thank goodness the vacuum did not get clogged and burn up my pump motor! On top of the terrible service and customer service, they still charged us for the service that never happened. We refused to pay the bill. Then upon my mother's death, the bill was paid from the estate. That company should have never been paid! Do yourself a favor and please do not ever use this company.

Cory was fantastic, we had two other companies scheduled to open our irrigation system and never…read moreshowed, We schedule appointment w/ Cory and he showed up. Great service and pricing. Thank you Cory!!

Foxylandscape built a knee wall for us around our firepit. They were very professional and…read morehardworking. Finished it in one day and we love the bench. It is built well and solid. They were fun to visit with. We would definitely use them again.

I made the mistake of not paying attention to the negative reviews of this company. They overcharge…read more& do not stand behind their work. Disappointed and will never use them again.

The Hendrick Team has taken great care of our pool for over ten years. They always leave the job…read moresite better than they found it. Are on time and pay attention to detail. Great job recently working on my pool liner and cover. Scott F