Mike was very helpful with a broken part in our hot tub. He was reasonably priced and responsiveread more

I had Mike out to do some work on a hot tub in a new house. He was helpful and beyond the work…read moretold me where to get parts so I could work on things myself. That's the mark of a Contractor that's got enough work they don't care about you doing some of the work to cut costs.

Knowledgeable staff, friendly service, I just wish their showroom hours were a little later so I…read morecould buy spa supplies after work. I love having them so close to home.

As soon as Lori left (not sure if she was let go or left intentionally), the customer service…read morenoticeably declined. Up until that point, I would have rated Pate's 4 or 5 stars. I specifically emailed Pate's on September 13, 2024, before the pool closing, requesting that they ensure the hot tub was set up properly for the winter. I even flagged concerns about previous issues and mentioned that it was part of the process the team had consistently performed in the past. Despite this, the spa was not winterized, which led to a cracked filter cartridge when freezing temperatures hit. When I reached out in December about the damage, I was met with dismissive responses. They claimed the spa setup was not part of the contracted service and suggested that the issue must have been caused by factors unrelated to the pool closing. This was despite my email explicitly requesting the service, and their prior assurance that notes on my account should guide the process. The lack of accountability and dismissive tone made an already frustrating situation worse. What's most disappointing is that this level of customer care has become the norm since Lori's departure. I hope they can address these gaps, but until then, I cannot recommend them as confidently as I once did. A few observations which back up my original review: 1. Zero accountability. They don't respond to a simple email that was sent in advance of the closing to communicate with me any of the details that David is now communicating. If they were communicated before, problem solved. They just didn't respond instead. This is 2024. If you run a business and don't know how to respond to basic emails, then you probably should look at your own operations and take a little ownership of the problem. 2. People are busy. That's why we outsource these key elements of our home. We use our spa sparingly, thus the long lapse in time that went by (12 weeks). If David the owner wouldn't have been so dismissive and said at least "hey, we can do better...you can do better", I never would have felt the need to fill out this review. As I told him on the call, we both could have communicated better in this situation. However, I'm the customer, not the business owner. I shouldn't be the one to recognize that.

Contacted Mod - scapes. Adam came out to the house discussed the project, he took pictures. That…read morewas the last I've ever heard from him.

From the owner: We're a custom outdoor living designer + contractor with a focus towards a modern and civilized…read morelifestyle. We design and build throughout all of The Indianapolis Metro Area. We specialize in pools, patios, pavilions, pergolas, plants, and 'pits... (fire pits that is ;) Alliteration aside, contact us today to start your journey on upgrading your landscape, hardscape, and/or poolscape to a smartly and elegantly distinguished dreamscape."

This guy scams you out of your money won't take calls after he took my 2500 dollars. Lied and said…read morehe would send me my money back in a check to my address. This all started in March 2026. Run from this guy. He also has done it to many other people.

From the owner: We are a family-owned company servicing Indianapolis and surrounding counties. Specializing in pool…read moreinstallation and outdoor living areas. Fully licensed bonded and insured. We strive to offer personal customer service and competitive pricing. Walking you through the process from design to completion. Please contact us today for your next project.

Once they get your money, customer service is non existent. We referred a neighbor and they are…read morehaving the same types of problems. Leaking pool. We also had our heater quit working and our pool cover was just over a year old and wouldn't close and was suppose to be under warranty but after no response from Crone, had to pay $800 to get it fixed. Also $400 to a leak detection company that patched our brand new pool. Jennifer does not does not answer the phone and her voicemail is always full. If you contact Pablo he gets loud and aggressive.

From the owner: Crone Customs specializes in custom vinyl liner pools. Our company also installs many different…read morefiberglass pools. We do most everything in house and work closely to the companies we hire out. We work quick and efficient to insure you will be swimming in your new pool as soon as possible.