Half the time when I'm here the employees seem pretty clueless. Today I stopped in at 5:20, a full…read more40 minutes before their posted closing hours and they were already closed. I needed to get closing supplies. What's your excuse for closing 40 minutes early? It wasn't a power outage because the other businesses were open. I'm convinced some lazy employee just wanted to go home early. You've lost me as a customer. I'm done.

On 7/17/20, a customer entered the Beachway store in Indianapolis, IN and was physically assaulted…read morein an altercation with one of the employees. The employee called the police on the customer, who is Black, for entirely specious reasons that the police found unwarranted and unjustified. The employee yelled at the customer, accusing her of attempting to exchange her pool supplies and questioned whether the customer earned enough money to have a pool. The employee didn't even bother to look up the sales receipt on file, which would have proved that the customer had in fact purchased the items. All the customer was trying to do was to exchange what she purchased for what would fit her pool's cleaning/filtration system. The employee actions were completely inappropriate throughout the interaction with the customer, and escalated the encounter through, including physical contact and assault. The police came, agreed the customer that she had done nothing wrong, and that the employee was responsible for the escalation. The manager came in, reviewed the recorded interaction but took no actions. The customer is deeply shaken up by the encounter. The store has done nothing about what happened. The employee needs to be held accountable for her behavior and actions, which were out of control and reckless. This is worse than terrible customer service. The employee created a racist and discriminatory environment in her treatment of this customer in comparison with other customers in the store who were white. Persons of color aren't welcome at this store, nor will they be treated fairly.

We took in a water sample and we had high levels of ammonia when we opened our pool. Matthew you…read morerecommended a plan of action and the ammonia was wiped out within 24 hrs. Matthew saved us hundreds of dollars in one shot. Thank you Matthew also our PH was high and he recommended a treatment that was inexpensive and it took care of that within 24 hrs. Jensens pool and supplies is where you need to go. Thank you Matthew for all your help.

First year owning a pool and these people are great! Super helpful every time I have a stupid…read morequestion as a new owner lol

Leslie Pools is baiting and switching customers with pool closing. I was quoted online, and by…read morephone, that pool closing would be $250 plus a $45 trip charge. When they arrived, I confirmed and allowed the work to begin. After it was done, I was told it would now be $320 plus a $48.15 trip charge. Since I verbally requested a price before services were done and were quoted the price they gave me, I should not be asked to pay the additional fees they added. This is a clear violation of bait and switch. The seller should clarify the price when a customer inquires about service and price. After I reached out to customer service, they quickly told me the price and asked me to send the quoted price to them. They are trying to scam people by making them believe they are cheaper until the service is done. Local pool places near me had a better price, but Leslie said they could match, and they were wrong. I request that the agreed-upon price be honored, or I am left with no option but to take this to court and allow a judge to preside over the case. I am tired of these companies deceiving customers with lowball offers and then jacking up the price.

I'm regular at Leslie's, They provide free water testing which I use a few times each season to…read moredouble check my results. They also test a couple of more things than I test at home. I buy most of my chemicals and basic pool supplies here as well. They are always well stocked and prices are reasonable. The people are generally knowledgeable and friendly.

Don't waste your hard earned money! Third summer having my…read morepool and I am honestly not surprised the light is leaking along with the stairs on the deep end. Don't be impatient like I was to get it done sooner. Do you research. How is this place still in business?

People are very nice and seem knowledgeable but like every pool place the prices are crazy…read moreexpensive. That have a pretty good selection of what you might need for your pool and they must make a killing of you have a Last minute time for a pool party or need their expertise to find a solution. The good news is that they don't Always forms a problem many times I go in and my pool water is fine.

Mike was very helpful with a broken part in our hot tub. He was reasonably priced and responsiveread more

I had Mike out to do some work on a hot tub in a new house. He was helpful and beyond the work…read moretold me where to get parts so I could work on things myself. That's the mark of a Contractor that's got enough work they don't care about you doing some of the work to cut costs.

Used Firehouse for the first time this year to open pool. They texted a reminder, came as…read morescheduled, did the work as estimated, provided helpful information while opening, no sales pressure, left things in good condition. The guys that opened were no nonsense, seemed experienced. I appreciate how responsive they have been which has not been my experience w other companies I've considered. Will definitely continue business w them.

They took our money and ran, even used our credit card without authorization and took $700 pff it…read morewithout completing work or our okay to use our credit card. They replaced a heater on our hot tub then pointed out leaks that they said could be fixed easily & also after telling us our hot tub was worth fixing when we asked if we were wasting our money. They tried fixing those leaks then left saying it was fixed, pulled money from our charge card that they had kept the information from a one time payment earlier in the year and then left a voicemail telling us our hot tub couldn't be fixed. The owner wouldn't call us back except once when one of his workers was passed out in his truck in the driveway and we had to knock on the window to wake him up to which he was very rude & seemed hungover. Never again!

Once they get your money, customer service is non existent. We referred a neighbor and they are…read morehaving the same types of problems. Leaking pool. We also had our heater quit working and our pool cover was just over a year old and wouldn't close and was suppose to be under warranty but after no response from Crone, had to pay $800 to get it fixed. Also $400 to a leak detection company that patched our brand new pool. Jennifer does not does not answer the phone and her voicemail is always full. If you contact Pablo he gets loud and aggressive.

From the owner: Crone Customs specializes in custom vinyl liner pools. Our company also installs many different…read morefiberglass pools. We do most everything in house and work closely to the companies we hire out. We work quick and efficient to insure you will be swimming in your new pool as soon as possible.

Years ago when I owned my first pool my experience w POF was everytime I got a water test-l from…read morePOF - they would insist I needed $50-$200 of pool chemicals AND do a drain/refill on my pool then add ALL the chemicals back in. WHAT A SCAM. First of all, most of the people behind the counter have little experience with pool chemistry - or chemistry in general. I just went there to verify the numbers I got. Today, more than 19 years after I quit using Pools of Fun, I decided to give them another chance . OMG- it was like Groundhog Day- the two Dufusses on duty told me I had to drain 1/2 of my 25,000 pool and that I needed 28 gallons of chlorine and 15lbs of soda ash which was going to cost roughly $125. Oh, and they charged me $10 for the water test, after they found out I wasn't buying their garbage. I resolved it myself w 3 gals of chlorine and 1 4lb. Box of Borax from the grocery store. Total $18.00. What a waste of time.

I was looking for a Kamado grill for my husband for Christmas. I was a bit overwhelmed by both the…read moreprice and the choices. A friend told me to call Tim @ Pools of Fun. I trust my friend's opinion so I gave Tim, the owner, a call. Tim was more than helpful! He gave me his honest opinion, suggestions on where to go to research various grills so that I could make an educated choice. He took his personal time to make sure all of my questions were answered. He had a grill at his Plainfield store. I walked in the door (an hour before they closed for the Christmas holiday) and was greeted by a very friendly and super helpful guy named Sam. Tim had called and told Sam that I would be coming to the store. Sam took his time to explain and compare grills, answered my questions and gave me his honest opinion about the grills. This was a big expense for me and I wanted to be sure it was a quality product that my husband would be happy with for years to come. Once I made a confident decision, (with Sam's help) he carefully loaded the grill into my car so that it would be safe and not shift in transit. The grill did not budge in transit. It is a rarity that you find such friendly, competent customer service! I live closer to the Fisher's store. Sam stated that I could call him for any questions and that accessories for the grill are sold at the Fisher's location as well. If you need grills, or any other outdoor/patio/pool supplies, this is the place to go. I couldn't be more pleased with my purchase or the fantastic service I received!! I was actually at the Brownsburg store. Sorry I posted at the wrong location. Also, I logged into Yelp through FB and this is me, my picture, but I don't live in California. I live in Indiana.