Yes, Royal spa is a great home spun dealer right here in Indiana. The owner graduated from Purdue…read moreuniversity. when we bought our hot tub in the fall of 2014 we had a slight issue where the thermometer had came loose during transit. It was the owner that came out to our house and fixed this for us on a Sunday afternoon. 12 years later the heater has went out and I was able to go down to Royal spa and get the part locally with complete instruction on how to replace it. Extremely pleased with Royal Spa service and the people that make it happen.

We placed a $500 deposit with Royal Spa in January 2025 for a hot tub we planned to install later…read morethis year. At the time, nothing had been built or scheduled yet. Due to a required out-of-state job relocation (which we provided proof of), we requested a refund of our deposit. That request was denied, and we were told the only option was to transfer the deposit to another buyer. While I understand businesses have policies, it's disappointing that there was no flexibility given our situation--especially since no product has been manufactured or delivered. We attempted to resolve this directly but were not offered any reasonable alternative beyond finding our own replacement buyer. I would recommend that anyone considering doing business here carefully review the deposit and cancellation terms before committing. Seems to be shady business practices. You can even brake a rental contract if you are being relocated out of state.

Royal Spa - Pendleton Pike - Ask for Todd Johnson…read more Todd Johnson has truly gone above and beyond in his efforts. His dedication, professionalism, and attention to detail are unmatched. I picked out a new Royal Spa. As a female, I was treated with complete respect, and Todd took me seriously throughout the entire process. The sale was easy. Todd answered all my many questions. I had everything planned out for the placement of the spa. Todd reviewed my plans and verified. The installation went well! I have rusty well water at my home. Todd was willing to tackle this huge problem. He has spent countless hours giving me tips on how to bring down my PH level, alleviate foam, and clarify the water. This is the best the water in my Royal Spa has ever looked. I absolutely love my Royal Spa. I've especially enjoyed relaxing in it with Epsom salts for a perfect soak! Originally, my mom and dad originally purchased their Royal Spa in the early 1990s and gave it to me to use. I moved it to my house and used it for 19 years. Remarkably, it lasted over 30+ years before starting to have some electrical issues last summer. This is a true testament to the durability and quality of the Royal Spa brand. I ended up giving the spa to a person who was an electrician, and he was able to fix the wiring problems. Now, he's enjoying this 30+ year old Royal Spa at his home! So, without a doubt, I knew I wanted another Royal Spa! As soon as I walked into the Royal Spa store, I was welcomed by a professional salesperson, Todd Johnson. From my experience, The Royal Spa brand has proven to be top-quality and is built to last for many, many years! I highly recommend asking for Todd Johnson! He will absolutely make sure you get the assistance you need! Thank you, Todd Johnson

Great service and a great product! Highly recommend!…read moreWe've had our Hot Tub for over a year, and it gets used at least 12-20 times a month! The cost to run it is barely noticeable. If you're in the market please stop in and talk to Derek Kitchen.

People are very nice and seem knowledgeable but like every pool place the prices are crazy…read moreexpensive. That have a pretty good selection of what you might need for your pool and they must make a killing of you have a Last minute time for a pool party or need their expertise to find a solution. The good news is that they don't Always forms a problem many times I go in and my pool water is fine.

Don't waste your hard earned money! Third summer having my…read morepool and I am honestly not surprised the light is leaking along with the stairs on the deep end. Don't be impatient like I was to get it done sooner. Do you research. How is this place still in business?

Awful Service, Takes Money and Runs, VERY Expensive…read more Service crew has no idea what the hell they are doing and do not stand behind their work at ALL! Had already replaced something on the hot tub that didn't even need replaced and broke part of that in the end. Terrible!! Quoted me ~$500.00 to repair/replace a piece of equipment to a hot tub that I ended up fixing myself with no knowledge of hot tubs for less the $75.00...Poor communication, poor service, and awful care of its customers. Avoid using this company if you can!!!

Caution!!! When using these guys. Earlier this year I had to order a new pump in which they…read moreinstalled. The pump was fine, it ran with no issues and I was happy with their service. I decided to use their services to close down my pool this year, and this has caused me a huge headache. My pool has a dial timer in which there are two screw-on pegs that turn the pump on and off. Just under the dial is the on/off switch that those pegs interact with. The technician manually turned that on/off switch to the off position instead of the breaker that is on the same panel. Since he turned the wrong switch off, the 8am setting turned the pump on after it was winterized. The next day around 2pm I walked outside to see my roughly two month old pump smoking. I called Splash and was informed that the tech had to turn the unit off to winterize the lines. It felt as if I were being accused of turning on the pump after it was closed. She explained that this was out of her hands and she would have someone call us back. Later that day a man called and said basically the same thing.

I went in today to look at models for a future purchase. Tish Hambe helped me out, and she was…read moregreat! She took the time to explain the different features of hot tubs in general. Answered all my questions and helped me identify a few models at different price points to suit my needs. I really appreciated the time and service.

We had a wonderful experience and appreciated the information provided. After looking at numerous…read morehot tubs, we appreciated the quality and the warranty.

This place is horrible. Been waiting almost 3 months for service on our hot tub. I called and was…read moretold May is their busy season for pools. So I guess if you have a hot tub you don't matter. I called again last week and was told they need to check with service guys and will call me back, still no call. Their after the sale service is an absolute joke.

Dave's Pools? More like Dave's Fools…read more Absolutely a joke when having them open our pool. Steps were fumbled all along the way and when calling them back about this and going into the store, we were given the run around. Nobody could provide good customer service to rectify things they fumbled. I will drive 15 more minutes to go somewhere else then to ever come back to them. Stay away from having them opening your pool, you will be greatly disappointed!!

Reading other reviews here, it seems like Aqua Pro got their act together. My partner and I looked…read morearound Central Indiana for a long time, comparing different hot tubs. The ones at Aqua Pro were slightly more expensive than some we saw, but were also of higher quality; we wanted a projected ten year hot tub with low operating costs over that period. Three years ago, we bought it. It wasn't cheap. It has to be installed into a very tight spot. They did it. We had no trouble with it at all, indeed its operating costs were almost half of the ancient spa it replaced. Then, this week, we had it moved a block away to a new place. Extracting it was difficult because of the tight spot. It took a bit of effort, but they did it without any problem, hauling it and installing it at its new location. The price wasn't cheap, but unlike others here (and I'm not discounting other Yelper problems, only documenting my success), we've had good service in our application, which is the hot tub, its reliability, and their moving service. Our experiences were good. It's not the low cost alternative and their premium hot tub has worked without problem in both locations with far lower power consumption and high reliability. They're not cheap but they did the job correctly and have good communications.

After spending over $45,000 with these folks I regret my decision deeply, The communication was…read moregreat while I was paying them and then after I paid you cannot get a hold of them whatsoever. The lady owner is extremely rude, I will never call back again..

would not recommend. asked to service our 2008 hot tub. asked day 1 if I should just replace it…read morebecause of the age. He said absolutely not, because its better to repair it. one year later. multiple service calls. new heater. new circulation pump. misc. other at a combined cost of $2163 in his bills and the tub is worse than ever. leaks and shorts out. his latest advice was to call the dealer because he can no longer help me.

Great guy, great service. Really helped us out as hot tube newbies (hot tub came with the home)read more

Used Firehouse for the first time this year to open pool. They texted a reminder, came as…read morescheduled, did the work as estimated, provided helpful information while opening, no sales pressure, left things in good condition. The guys that opened were no nonsense, seemed experienced. I appreciate how responsive they have been which has not been my experience w other companies I've considered. Will definitely continue business w them.

They took our money and ran, even used our credit card without authorization and took $700 pff it…read morewithout completing work or our okay to use our credit card. They replaced a heater on our hot tub then pointed out leaks that they said could be fixed easily & also after telling us our hot tub was worth fixing when we asked if we were wasting our money. They tried fixing those leaks then left saying it was fixed, pulled money from our charge card that they had kept the information from a one time payment earlier in the year and then left a voicemail telling us our hot tub couldn't be fixed. The owner wouldn't call us back except once when one of his workers was passed out in his truck in the driveway and we had to knock on the window to wake him up to which he was very rude & seemed hungover. Never again!