They promise great support and service before you buy the tub and then once you have the tub in your yard they're short and condescending when you call for help. We bought our tub in November and in June I found the silicone sealant around multiple (5) of the jets was peeling. When I called to ask them for help, Tish was quite condescending. I've called Service waiting to hear back. Would not recommend them if you're looking for a company/store that will provide support and help if you're not familiar with and trying to learn how to manage a hot tub. read more

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I went in today to look at models for a future purchase. Tish Hambe helped me out, and she was great! She took the time to explain the different features of hot tubs in general. Answered all my questions and helped me identify a few models at different price points to suit my needs. I really appreciated the time and service. read more

We had a wonderful experience and appreciated the information provided. After looking at numerous hot tubs, we appreciated the quality and the warranty. read more

Royal Spa - New hot tub on our deck. - Hot Tub & Pool Near Me - Avon, Indiana

We purchased are Royal Spa in 2008. Love the spa. In 11 years have had very small malfunctions all easily repaired by Royal Spa. Just had a bad Ozonator Royal Spa came out and found the problem replaced ozonator and checked over the 11 year old Spa for any other problems. The service person was helpful and friendly and on time. Looking forward to getting back in my spa again after two weeks. Job well done Royal Spa R Hatfield Lebanon IN read more

I was very disappointed today with Royal Spa service. I purchased a new tub 2 years ago. I called 10 days ago to schedule a service call to investigate and root cause a leak. My first time with service. Appointment was set today late morning. At 2p no show or call. I called the service department and left a message. I tried again 4:30 another message. I called again and asked the receptionist to speak with the service writer. I was told they left for the day. The receptionist was kind and tried to help. She saw that I was on the roster and said they might come as late as 9:30p. It is 10p no call, no nothing, just a leaking tub. This is extreme lack of consideration and customer care to not even call to say the service could not be performed today. I am now awaiting a call from service " in the order received" to learn when my leak can be fixed. Message to potential tub buyers is be prepared for the post buy support disappointment. I paid a premium for a Royal Spa tub made in my home state. I expected more from a company who proclaims highest quality tub on the market. read more

Stopped by for a filter and chemicals for our hot tub and at 5:05 pm on Friday they were closed. The sign said they were open until 6. I usually try to shop with local businesses but if they don't want my business I will order off of the Internet. read more

I've been interested in a hot tub for many years. However, I wasn't quite sure if I could afford one or how much maintenance they'd require. I regularly get massages, acupuncture, & visit a chiropractor to help destress from my busy work schedule and to assist in my back area where I had previously broke riding snowmobiles when I was 17. I enjoyed getting massages, but by the time I was finally able to start relaxing the 1.5 or 2 hour massage was over. I finally decided if I could get a hot tub, one that would help my aches & pains, then I could have a massage every day in the comfort of my home and I could put that money I'd be saving from the massages towards the hot tub. With most purchases I make, if I feel like I'm getting a good value, I usually don't take much time in making a decision. However, with a hot tub purchase I knew very little. I started researching and visited a few local places. I felt very overwhelmed and my initial budget of 5k seemed undoable for what I was wanting. I wet tested Jacuzzi, Bullfrog, & Sundance. I was impressed initially with the idea that Bullfrog was made in my home state and appeared to have a unique jet pack system. However, after the wet test I felt disappointed with Bullfrog with their lack of power from the jets. I've been used to getting massages for several years know and I wanted a deep tissue massage coming from the jets. With bullfrog it felt like more of a light tickle to bubbler effect in the tub. For the price I didn't just want a tub of hot water to soak in. The upper end on Sundance felt more in line of what I was expecting, and I was just about to make the purchase after I swallowed the unexpecting price tag. Then, that night, I was searching online again and came across Royal Spa, and the YouTube videos. I had never heard of Royal Spa. I found the videos very helpful and increased my understanding of what to expect out of a hot tub. I then went back to the Sundance & Bullfrog models to compare with what I had learned from bob's rules for buying a hot tub: non-computer, 24/7 circulation, no 2-speed pumps, etc. I decided to call Royal Spa and see if they had any local dealers in Utah. To my disappointment they hadn't. I talked with Trent Bunch. He was very nice and helpful and very patient. I'm in retail sales and I strive to give excellent customer service. So I'm very picky and expect the same when I got shopping and I pay close attention to how I'm treated. Trent, was very informative and I didn't feel any pressure like most salesmen. Over the course of about 3 months, going back and forth, emails & phone calls I felt more and more inclined to buy a Royal spa. I was going to be in Indiana on a company trip, Jasper. However, I didn't have enough time to drive to Indianapolis, however, there was local dealer in Jasper that carried Royal Spa's and they were very nice, even though I was an outsider from Utah. They didn't have one filled with water that I could test, but I was able to look at the construction and sit in one. Even without trying, and having to pay for freight to get it all the way to Utah, and the task of setting up myself, I felt inclined to go ahead and make the purchase. I called Trent up and he helped me to get this underway. He went the extra way in answering all of my questions, putting my fears at rest and helping to encourage me that I'd be able to get it setup. We arranged for delivery, I had my work forklift there at my residence to unload and move into place. He taught me the importance of make sure my concrete pad was level and gave me the useful tip of using asphalt singles to do the task. I'm very glad I took the extra time to level out the 1" or so of sloping pad before I filled the hot tub. Between phone calls and emails I got the hot tub setup. It was a little extra work doing it by myself, compared to buying from a local dealer, but non of these facilities had these key items that really swayed me over to purchase from Royal Spa and have it shipped to my home where I'd have to setup myself. I've had the spa now for almost 3.5 months. Any issues or questions/concerns Trent has always been there to help answer. I had a few concerns with the way the access door was in place, but I was able to modify and add some Nylon Windshield Single Wing Latches along the sides to help hold the access door secure and tight up against the outside from variance in temperatures. I noticed from the cool nights to the warm day, the material appeared to expand/contract and cause the door to bow out and then be tight once it cooled down. By adding the wing latches it keeps the door tight up against the outside panels, avoiding the cool air to be pulled inside the box. I've noticed some of the joints that have opened up on the outside trim that I think come Spring I can reseal with some silicone. There was a few trim pieces that seemed like they needed a few more small finish nails just to keep them tight, so while I was modifying the read more

Nothing but issues with our Swim Spa. We have only had it a little over a month. Because of an issue on their side the water wasn't filtering so they had to come out and drain it. Now we are left with a dirty swim spa and it's freezing. So now we have to wait till it gets warm enough on its own ( not really wanting to turn the heat on ). Plus clean all the dirt out of the bottom . Thanks Royal Swim Spa for absolutely making my Swim Spa unenjoyable, especially with a holiday weekend. Should of shopped around read more

I went to the royal spa store in Avon, was going to buy a spa. But the lady working in the store was rude. I told her over 4 times that I just wanted to look around and when I was done I would come get her. She kept bothering me and would not leave me alone while I looked. I told her politely 4 times I didn't need any help but would get her when I was ready. The 4th time she came back and asked me what I wanted. I told her politely I am just looking. She got mad and started yelling. I was ready to spend upto $15,000 on a spa that day. She lost the sale because of her horrible attitude. There used to be a man who worked in the Avon store and he was amazing. We called the Terre Haute store and spoke to a gentlemen there, he was polite and kind. Guess who we are buying from next week? That would be correct the professional in Terre Haute. Royal Spa the word on the street is don't go into the Avon store because he lady is very rude. After my experience in the Avon Store with this lady many people have told me how rude and unprofessional she is and they won't go back either. read more

Great quality products with great customer service.....good location easy in and out .... very knowledgeable service staff who are always ready to help whether to make suggestions via the phone or come out to service your hot tub read more

Called looking for a specific size hot tub cover. I told the lady on the phone that I didn't have a royal spa and they said that was custom. What is custom about a standard size. I also told the lady that I was trying to stay local that I had found one at another dealer. She said I just needed to say thanks and hung up. Very rude would never buy a royal spa if this is how the customer service is at the Avon Royal Spa. read more