Yes, Royal spa is a great home spun dealer right here in Indiana. The owner graduated from Purdue…read moreuniversity. when we bought our hot tub in the fall of 2014 we had a slight issue where the thermometer had came loose during transit. It was the owner that came out to our house and fixed this for us on a Sunday afternoon. 12 years later the heater has went out and I was able to go down to Royal spa and get the part locally with complete instruction on how to replace it. Extremely pleased with Royal Spa service and the people that make it happen.

We placed a $500 deposit with Royal Spa in January 2025 for a hot tub we planned to install later…read morethis year. At the time, nothing had been built or scheduled yet. Due to a required out-of-state job relocation (which we provided proof of), we requested a refund of our deposit. That request was denied, and we were told the only option was to transfer the deposit to another buyer. While I understand businesses have policies, it's disappointing that there was no flexibility given our situation--especially since no product has been manufactured or delivered. We attempted to resolve this directly but were not offered any reasonable alternative beyond finding our own replacement buyer. I would recommend that anyone considering doing business here carefully review the deposit and cancellation terms before committing. Seems to be shady business practices. You can even brake a rental contract if you are being relocated out of state.

Royal Spa - Pendleton Pike - Ask for Todd Johnson…read more Todd Johnson has truly gone above and beyond in his efforts. His dedication, professionalism, and attention to detail are unmatched. I picked out a new Royal Spa. As a female, I was treated with complete respect, and Todd took me seriously throughout the entire process. The sale was easy. Todd answered all my many questions. I had everything planned out for the placement of the spa. Todd reviewed my plans and verified. The installation went well! I have rusty well water at my home. Todd was willing to tackle this huge problem. He has spent countless hours giving me tips on how to bring down my PH level, alleviate foam, and clarify the water. This is the best the water in my Royal Spa has ever looked. I absolutely love my Royal Spa. I've especially enjoyed relaxing in it with Epsom salts for a perfect soak! Originally, my mom and dad originally purchased their Royal Spa in the early 1990s and gave it to me to use. I moved it to my house and used it for 19 years. Remarkably, it lasted over 30+ years before starting to have some electrical issues last summer. This is a true testament to the durability and quality of the Royal Spa brand. I ended up giving the spa to a person who was an electrician, and he was able to fix the wiring problems. Now, he's enjoying this 30+ year old Royal Spa at his home! So, without a doubt, I knew I wanted another Royal Spa! As soon as I walked into the Royal Spa store, I was welcomed by a professional salesperson, Todd Johnson. From my experience, The Royal Spa brand has proven to be top-quality and is built to last for many, many years! I highly recommend asking for Todd Johnson! He will absolutely make sure you get the assistance you need! Thank you, Todd Johnson

Great service and a great product! Highly recommend!…read moreWe've had our Hot Tub for over a year, and it gets used at least 12-20 times a month! The cost to run it is barely noticeable. If you're in the market please stop in and talk to Derek Kitchen.

We have an 18-year-old Jacuzzi hot tub that lost water and tripped the breaker. We expected the…read moreworst, but the SDAS folks troubleshot the problem as a blown tube fitting and bad circulating pump. They fixed the leak on the first visit and replaced the pump several days later. Back up and running well again. Great folks to work with and they communicated well throughout. Highly recommend.

Oddly, I felt like it took weeks for me to find a company that serviced spas/hot tubs. I finally…read morecalled Royal Spas who referred me to Stewart Dixon. Scheduling an appointment was easy. Stewart is super friendly. I opted for a Monday appointment at 1:30 and had to reschedule for a later time due to a conflict. Not a problem. I was told there would be a $80 fee for them to show up and do a diagnostic check to determine the problem. If it was minor, they would likely have parts on hand to fix it right away. If major, they would order parts and fix it later. Knowing nothing about this new hot tub that came with my house, I was concerned when it kept shutting itself off. I googled and googled for a DIY fix. Nada. Second concern, "I really hope this doesn't cost an arm and a leg to fix". So, my fingers were crossed... Stewart came out and determined it was a small maintenance issue that I was unaware of. My skimmer (something I didn't even know existed) was full of debris. This prohibited flow and signaled the spa to shut itself off. While I felt just plain silly, he fixed the issue and continued to spend time educating me on my spa functionality, maintenance, etc. Much appreciated. They had used my garden hose to fill the spa and Stewart mentioned that I really should disconnect it for the Winter. I said I agreed, but it was connected so tightly that I could not get it off. He responded, "We got it disconnected for you and will wind it up and put it in your garage for you." Also much appreciated. Honestly, this was one of the best service calls I have ever had in my new home. Stewart only charged me the $80 to come out for diagnostics and left me with a wealth of knowledge. If you are in need of aquatic services, PLEASE give Stewart a ring. You won't be disappointed! Professional, knowledgeable, great testimonials, Angie's List approved and very nice. My hot tub is almost warmed up for use again! Can't wait.

I went in today to look at models for a future purchase. Tish Hambe helped me out, and she was…read moregreat! She took the time to explain the different features of hot tubs in general. Answered all my questions and helped me identify a few models at different price points to suit my needs. I really appreciated the time and service.

We had a wonderful experience and appreciated the information provided. After looking at numerous…read morehot tubs, we appreciated the quality and the warranty.

This place is great for all your water supplies! They have a big selection of parts, hot tubs,…read moreGreen egg grills, cleaning supplies and accessories as well. The staff are super helpful and knowledgeable. Their prices are very reasonable including free water testing. We've been going here for years because we trust them completely! We even had a hole in our pool liner and they knew a person who could dive to look for it and do a repair for a reasonable price. We really appreciate what they do for the community!

If you want to over pay and have horrible customer service, this is the company for you. If I…read morecould give a zero rating, I would. Scheduled 10 days out for a Friday (only after they mandated I leave my credit card on file for their $300+ minimum service call charge). Since no time frame was given for the appt, I waited patiently to receive a call at 1:35p stating I'd been bumped due to another job going longer than expected. No call the the following Monday. Upon my calling them, on Tuesday, I was informed they would not be servicing my spa due to reviewing pictures on Zillow - even though I'd given information AT THE TIME OF SCHEDULING on the location of my spa and how it needed to be accessed. Royal Spa got me in in 3 days and has thus far been a joy to work with.

This place is great and Shirley is amazingly helpful. Just take in a water sample and they will…read moretell you what you need.

From the owner: L & M Recreation Inc provides pool equipment to the Kokomo, IN area.read more

Awful Service, Takes Money and Runs, VERY Expensive…read more Service crew has no idea what the hell they are doing and do not stand behind their work at ALL! Had already replaced something on the hot tub that didn't even need replaced and broke part of that in the end. Terrible!! Quoted me ~$500.00 to repair/replace a piece of equipment to a hot tub that I ended up fixing myself with no knowledge of hot tubs for less the $75.00...Poor communication, poor service, and awful care of its customers. Avoid using this company if you can!!!

Caution!!! When using these guys. Earlier this year I had to order a new pump in which they…read moreinstalled. The pump was fine, it ran with no issues and I was happy with their service. I decided to use their services to close down my pool this year, and this has caused me a huge headache. My pool has a dial timer in which there are two screw-on pegs that turn the pump on and off. Just under the dial is the on/off switch that those pegs interact with. The technician manually turned that on/off switch to the off position instead of the breaker that is on the same panel. Since he turned the wrong switch off, the 8am setting turned the pump on after it was winterized. The next day around 2pm I walked outside to see my roughly two month old pump smoking. I called Splash and was informed that the tech had to turn the unit off to winterize the lines. It felt as if I were being accused of turning on the pump after it was closed. She explained that this was out of her hands and she would have someone call us back. Later that day a man called and said basically the same thing.

We took in a water sample and we had high levels of ammonia when we opened our pool. Matthew you…read morerecommended a plan of action and the ammonia was wiped out within 24 hrs. Matthew saved us hundreds of dollars in one shot. Thank you Matthew also our PH was high and he recommended a treatment that was inexpensive and it took care of that within 24 hrs. Jensens pool and supplies is where you need to go. Thank you Matthew for all your help.

First year owning a pool and these people are great! Super helpful every time I have a stupid…read morequestion as a new owner lol

Mike was very helpful with a broken part in our hot tub. He was reasonably priced and responsiveread more

I had Mike out to do some work on a hot tub in a new house. He was helpful and beyond the work…read moretold me where to get parts so I could work on things myself. That's the mark of a Contractor that's got enough work they don't care about you doing some of the work to cut costs.