We have a large pool that Perma pools has taken care of for years. They are dependable and responsive to our needs. They've made owning a pool an enjoyable experience. I would highly recommend this company. read more

Very unprofessional and rude in the way they treat neighboring yards, trees, landscape, etc. Dan was aggressive and disrespectful when asked to clean up the mess they created and damage they did across the street. Be prepared for unhappy neighbors if you use this company. read more

We recently had a vinyl liner pool installed by perma pools and we couldn't be happier with the results! From the initial consultation to the final touches, their team was professional, knowledgeable, and attentive to our needs. The quality is top-notch, and the pool has quickly become the highlight of our backyard. The project was completed on time with great communication throughout the process. We highly recommend Perma Pool for anyone looking to build a pool. Thank you!! read more

Dan, not sure why it's taken so long for a reply it's a moot point 8 months later since this review. Your reply however is a great example of what I previously described. Zero accountability and customer service. You are correct you did not speak directly with me and spoke to my husband. That statement doesn't excuse the lack of response to my phone calls and emails to Pam. She has a responsibility to respond back to customers. That's just basic customer service 101. For the record, Perma installed our pool and provided all services that were needed which included opening and closings since 2018. You may not have been the owner at the time but it was the only pool place we used. We continued opening and closing services when ownership changed. If you feel like you need to diminish the value of those services, well then that speaks a lot about you as an owner. As for the chemical stains, it comes down to logic. There were no stains at the time of closing and then there were stains when the pool was opened. No other chemicals are used at any other time. There are no chemical stains anywhere else other than around that perimeter. You may or may not have counseled others which doesn't matter. You as the owner didn't send anyone to come see or even attempt to see it yourself. You didn't care enough then and you certainly don't care now 8 months later with a defensive "we didn't do it" surface level response. At the end of the day, even if you're not able to satisfy a customer's need do better with how you treat people. That actually matters more! read more

Dan, owner, told me warranty is the only thing they would ever help me with if I left the review up. Honored that. Flooding is still very bad due to the high buildup of area around my pool in my yard. Military will walk in mud Monday for dad's 21 gun salute. read more

We had pool installation last year and everything went amazingly well. They were always on time, completed on schedule, kept the work area clean and updated us daily on the progress. We changed pool size after our initial order with no issue. We did have a delay to allow our landscaper time to complete and Perma worked with the landscaper on timing. They were responsive to our questions. They also were very accommodating to allow us to delay our install from the late fall to early spring the following year due to a medical condition. Dan, the owner, was compassionate about the delay. The entire install was easy. They say you get what you paid for and Perma delivered a high quality pool and wonderful installation process. read more

really wish I could mark a zero here. we did alot of research before having our pool put in last summer, to say it was a nightmare is an understatement and their service continues to be none existent. The contract they used for the concrete did nothing like what we had requested, you can not call and speak to anyone at Perma, I placed a call today at 11am, it is now 5:41 pm and no phone call, this is normal practice for them and not the first time we've called. We have called several times concerning our heater leaking, they said turn it off and they'd call a technician so we did. the technician comes out twice saying that there is nothing wrong with the heater, it continues to leak across our patio and it never leaked at all last season. After the owner initially comes out to look at the site where your building you never see or hear from him again. If you are looking to build a new pool, which by the way is a huge expense DO NOT waste your money with Perma. read more

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Most the people here are very friendly and we love our pool. I feel once they have you as a customer they assume you will always pay whatever is asked, like over $600 just to open our pool. Was upset this morning when I asked for a discount on the frog chemical refill since they left it on the highest setting when opening which caused it to run out extremely quick and cost $200 to get it back to normal. The office manager I believe said it was my fault and I should have known better. Rude and didn't care about my side. Will get all future chemicals online and find someone else to help open and close. read more

I spoke with several builders before I decided to go with Perma Pools. Pool builders are in high demand. Perma Pools sales staff did a great job of presenting the pricing and options available. The pricing was comparable to other companies. The information they provided was easy for me to understand. I felt confident they would complete the project in the time frame we discussed. I also felt they would deliver and install the product we purchased properly. They started a little earlier than the date we were given. There were different employees in charge of different aspects of the installation. One group dug the hole, another installed the liner, then the plumbing, the electricity, then the concrete, and so on. I always had contact with a couple of main people who were informed on the project. They were regularly in contact with me. They had answers to my questions. Perma Pools did 100% of the job. They paid attention to the details of the project. I was impressed with the communication I had with the employees. I had several conversations with the owner of the company. It was awesome to have a company where the employees cared about the success of my project. I would definitely recommend Perma Pools. read more

Perma Pools - Pool & Hot Tub Service Near Me - Indianapolis, Indiana

The decline in the service of this company has been exponential. My understanding is it changed ownership a few years ago. I've been a long-time customer and had always been satisfied with their service and responsiveness. Now I can't think of one positive thing to say about this company. They are not responsive, their work is horrible and unreliable, and there is no follow up were there are service issues. It is just atrocious. I strongly strongly recommend not using them. It's a shame because they were previously a great organization to work with. Now, not at all. You will definitely regret hiring them. read more

Even giving this company a one star rating is being overly generous. If you want work done correctly do NOT use this company . Horrible liner installation with not only screws left in the bottom of our pool but also an 12 inch rod floating under the liner and a hole in the new liner and cement. It's been a month and they have yet to address our issues. Nobody returns our phone calls and nobody has come out to ever check the install. read more

I'd like to give a shout out to Travis & Stone who open/close our Perma Pool every year. These guys are friendly, polite & kind and are very knowledgeable about all things regarding pools! The do a great job for us every year without fail. Travis has been with Perma Pools for a long time & is such an asset to the Perma customers. Always helpful, willing to answer questions and explain things about our pool. Stone is always smiling, very king and they both work hard and do a great job and provide great customer service. I hope Perma Pools recognizes Travis & Stone and gives them some props, they sure do deserve it. They work hard, do there work with pride and ROCKSTARS! read more

I did not want a pool -- my wife and kids did. So, we compromised and I have a pool. To be pleased given this constraint, truly astounding. How a company handles problems/difficulty defines a company. We had thought we'd be an easy install, but with delays (not due to perma pools, they were AHEAD of schedule) with another construction project, permits, HOA, etc -- my situation proved difficult. I had a garage being built at the same time feet away from the pool, as well. Most of the issues that arose were NOT the fault of Perma Pools. The two that were, were handled beyond expectations in frankly an unbelievably short amount of time and professionally. It was one problem after another between other contractors and Perma Pools but they rose to the occasion. In one instance -- an emergency occurred where my irrigation contractor nicked their plumbing and water was pouring out in the yard and Perma Pools arrived in FIFTEEN MINUTES to repair the leak on the spot. This actually happened TWICE! While I was stressed and quite unhappy -- they took the burden of the issue off of my shoulders by showing up when it counts. I had final grading, sod, and other projects planned that I thought for sure I'd have to cancel. They ensured I didn't have to reschedule. Unfathomable, given the circumstances each time -- impressive to say the least. I am a very picky customer, I am kind but demanding. This is a relatively expensive luxury purchase -- my expectations were high. For what Perma Pools COULD control -- they VASTLY exceeded my expectations. Product: Amazing quality pools, high quality equipment Service: Responsive (despite being SO busy), professional, explained things MUCH better and made suggestions to us early on that they knew would please us. Dan, Dan Jr, Ed, Ross, Wayne -- all stand up guys. Their entire crew were very fun/professional. Price: Slightly more expensive than the other quotes I received -- one thing I realized from previous projects is that big construction projects are NOT the place to be cheap. Experience, responsiveness, and quality aren't free. YOU GET WHAT YOU PAY FOR. They were only 1-3K over other quotes and full-disclosure they saved me so much aggravation, and provided better equipment/service it was well-worth it. Do not go cheap. Reliability: Always showed up on time, did what they said they'd do, and even rose to the occasions when other factors caused issues (other contractors on other projects concurrently working). Flexibility: No company working on large projects wants to change something last-minute -- but sometimes that's required, as it was with us on several occasions. They handled it with stride. I HIGHLY recommend Perma Pools. As someone that went through a lot with the install (again, VERY LITTLE the fault of Perma Pools) this is a very different review. Most people only review companies when everything went perfectly. How Perma Pools handled a difficult install in difficult conditions during difficult situations really speaks volumes. There is no reason that you shouldn't select Perma Pools for your prospective pool. We will have a great time splashing and enjoying the pool this summer. Treat yourself, too! THANK YOU PERMA POOLS! read more

They have opened and closed our pool for the last 15 years. We have experienced great consistent service with the same staff through the years. We still love our pool, would recommend to anyone. read more

I can't comment on the quality of the pools they build but our experience during the contracting process was AWFUL. We had picked a pool and our consultant talked us out of the one we wanted because the tanning ledge was deeper than other clients had expected. He said the medium size version of the same pool had a shallower ledge so we went with that. He was going to check though to see if Latham would be changing the design on the larger pool to have the same shallow tanning ledge. He assured us that we could change to the bigger pool at a later time if we wanted. The day we met, we were told we had to sign a contract to avoid paying a price increase that would be happening 4 days later (it ended up being a 3k price increase). We signed thinking we had flexibility in the pool we chose and we were very clear that we were signing that day to avoid the upcoming cost increase. 6 weeks after we signed, we contacted the consultant to see if Latham had changed the ledge depth in the larger pool. No answer at first, so we asked again. At that time, he told us, no it hadn't changed...and oh by the way, the ledge in the pool you chose is also just as deep. He had been wrong about the depth and therefore we had gone with the smaller pool for no reason. We then contacted the owner, Dan, because we wanted to go with the bigger pool for the same cost of the day we signed our contract. Once we spoke with him, he said we were going to have to pay the extra 3k price increase anyway for the pool we had chosen because we were indecisive about which one we wanted (exact words) and they never ordered our pool. Have I mentioned that we signed a contract before the price increased? He said he would not honor the price from the day we signed. Shocked and in disbelief, we reiterated in a strong, somewhat irritated voice that we had a contract!! He proceeded to tell us that "since we are being so difficult now before building had even started, maybe he should just refund our deposit and not build a pool for us". So, two errors on their end--misinformation about pool specs and failure to order our pool--and we were the ones being difficult!? The signed contract didn't seem to matter at all. He later ended up backing down and said "fine, I will eat the 3k" and said he would order the smaller pool in our contract. He wasn't willing to budge and let us order the bigger pool--even though it was a more expensive product and it was the same 3k price increase he was going to "eat" on the pool we had originally chosen. It didn't seem like that even registered with him--he could have given us the bigger pool we wanted and made us happy for the same exact amount of money he'd be out on the smaller pool. As we continued talking, he did end up mentioning later on that the prices of other items were going to likely increase before our build date. I understand prices change of course, but I just got an uneasy feeling that the increases would somehow total about 3k. To be fair, I can't confirm that's what would have happened for sure, but the interaction made me untrusting of their business practices. After trying to contact Dan again for several days to talk through our options (after recovering from the shock of the first phone call with him), we were unable to reach him. We ended up taking a page out of his book and throwing in the towel since HE was being so difficult to work with and the build process hadn't even started yet. We asked for our deposit back and we did get that from them. Based on how we were treated, I didn't want to allow him to dig a huge hole in our backyard and then be able to charge us whatever for the work since clearly contracts don't matter to them. I wasn't trusting based on the demonstrated lack of integrity during the contracting process that if something had gone wrong during the build process, that it would be made right. Now we have wasted so much time after we thought we were set for a June 2022 build date. We have to start the process over with another builder and likely won't be able to get a pool next summer at all. I would not recommend working with Perma Pools simply because of their failure to recognize their mistakes and then on top of that, calling us the difficult ones. I have never been so frustrated and upset at unjustly accused of being difficult when dealing with a business. read more

perma pools installed our pool last year and we love it! everyone we encountered, from ed (who did the initial in-home visit) to the guy who filled the pool with water, was top notch. there was a small problem with the deck jets but perma made it right. having this pool has been life changing. every time i see it, i still can't believe that we have such a gorgeous pool. i definitely recommend perma pools. thank you! read more