June 20, 2026
Savia Spa representations: "Savia Fishers…read moreprovides an unforgettable spa experience, with luxury in every detail . . . schedule your relaxation . . . [we] ensure each and every guest leaves our spa oasis feeling relaxed, recentered and renewed" NOT SO!!
OUR FIRST EXPERIENCE WITH SAVIA (a spa located at 8594 E. 116th Street, Fishers, IN) believed to be associated with Woodhouse Spa
Earlier this month, my wife (Charlotte) purchased a full body (couples') massage from Savia Spa as a first year's wedding anniversary present for me. The Spa scheduled our joint massage for 2PM. June 10th, 2026. Our therapists' names were Katie and Kennedy. Kennedy was to do my massage and Katie was to do Charlotte's massage.
Within minutes after our massages began, Katie began coughing. Katie's coughing continued for the next 23 minutes. I know this because I found it to be quite disturbing and therefore noted when her coughing began and when it ended. Her cough was very deep and I could hear what seemed to be the sound of phlegm in her cough.
When our massages were through and I was leaving, I told the receptionist that I wanted to speak to a manager. I was told that there was no manager present. I then asked her to have the manager call me. When the manager called me back, I told her what had transpired during our massage and she told me that she had not noticed any signs of a cold or coughing from Katie. She told me she would check into this matter and call me back.
When the manager called me back the next day, she informed me that she'd spoken with Katie and Katie told her that she had been sick but was no longer sick and had been given a note from her doctor saying she was able to go back to work. She said she was sorry this had happened. I told her that I should not have had to pay for this massage and was highly dissatisfied with her casual attitude that this had happened, but acknowledged nothing about how Katie's persistent coughing had interfered with the tranquility we should have received from of our massage but didn't. She then finished our conversation by saying she would "speak with someone higher up" and call me back by the end of the day. I never received any call back from anyone regarding this matter.
From my point of view (and I speak for my wife, myself as well as [I believe] many others who give themselves the benefits expected from a good massage), a massage should not only work to relieve the body's muscles aches, pains and other medical issues, but also equally important, relieve the stressors of the day and help make one's mind calm and at peace. This certainly was not the outcome of our massage.
Imagine yourself Charlotte settled in, awaiting your masseuse. The masseuse comes in, introduces herself; then asks a series of questions relating to your upcoming massage. After her questions have been answered, she then applies lotion all over your (Charlotte's) unclothed body, then begins the massage, rubbing lotion into your skin. No later than five (5) minutes from the time that she begins, she (Katie) starts coughing every 10 - 15 seconds. You begin to wonder about the level of sanitation of this masseuse' hands given this persistent coughing. The coughing shatters the peace and quiet of the room, making any peaceful rest as the time progresses difficult, if not impossible. More to the point (and even more alarming) a fear creeps into your mind that the lotion she is rubbing into the pores of your body may subject you to "catching" whatever she has. You are not only unsettled by the persistent coughing, but you then begin hearing phlegm in her cough. I, Charlotte's husband, being in the same room, was not only greatly unsettled by the persistent coughing, but also the possibility that Charlotte and/or I could catch whatever malady Katie was suffering from.
Well, coming full circle, contrary to the last statement made by whomever called me twice (after we'd left the salon), no one has called us to discuss this matter further. The representations of what the person who called me after we'd left the salon were:
1. Katie had NOT been sick at the time Charlotte & I underwent our massages;
2. Katie had been to see the doctor recently with respect to her coughing issue and had not only told her she didn't have any health issue(s), but ON TOP OF THAT, the doctor had given Katie a note to take into work, stating that she (Katie) was NOT sick; was able to attend to her duties relating to lotioning & then massaging patrons, and
3. In support of the foregoing representations made by him to Katie, the doctor purportedly provided Katie with a written note memorializing his (the foregoing) representations.
I, for one, would like to see that note.
In closing, I'm not inclined to believe the veracity of what has been told to me by the manager (assuming she is a manager) of the salon located at 8594 E. 116th Street, Fishers. I'm pretty upset not only by the incident itself, but even more
