The manager, Greg, was great! I found him polite, clear and responsive- and prompt in his…read morecommunication when answering my many inquiries while we narrowed down our choice. Ultimately, we chose the Escape 35. It's beautiful and toasty. We used our own contractors for gas lines and electric which was the only glitch in the process, but I worked through it and we love our new insert.

Never used them before. I now have had a gas insert fireplace for many years now. Our fireplace…read morewas cleaned when the gas insert was installed by Sunline, who are no longer in business. They used to be on route one and were wonderful to deal with.

I needed my basement floor and lower 1/2 of walls to be refinished. Stefano had done another job…read morefor me outside, and this project was done just as professionally and well as the other job. He was quick to come see the job, prompt in providing an estimate, patient when I didn't respond right away. He insulated the walls, put a rubber liner under the new tiles to keep moisture from seeping up, and added a really nice detail of molding. It looks great. The quality of materials used and the visual appearance is great, better than I envisioned. I have found Stefano and his crew are very professional, respectful, and careful. I highly recommend Stefano Torcasio and his team from my experience with this project and a much larger renovation of an underground garage, with masonary wall and stairs.

A large branch from my neighbor's tree smashed a stone retaining wall in my backyard. Stefano came…read morequickly to provide an estimate, which was the most reasonably priced of the 3 I obtained. I asked him to delay making the repair because another tree branch was threatening to fall, and I didn't want anyone to get hurt. It did fall, and then his company came and did an excellent job. They also made some long overdue repairs to stairs from the lower to the upper part of the yard and to the cement on top of the stone wall. I highly recommend this company!

My husband and I live in NH and we have purchased two Mendota gas fireplaces from Chelmsford…read moreFireplace Center. The sales department was very helpful however the service department is unable to service NH fireplaces. The service department is not able to answer calls so you do have to wait for a return call. I had called and had to wait days only to hear that they never got my message. I did call the owner, Corey, who called me back and heard my concerns around the service department communication. I will say that every person that CFC has been sent to my house was courteous and knowledgeable however getting in touch with them to schedule a visit was more effort than expected.

Terrible customer service. I called to ask about a fireplace for our porch. I was given a number to…read morecontact their estimator/installer - made the call and was told to text. Sent the text and never got a response. Waited three days, followed up and was told "on the way now". No showed. Waited two weeks and called the shop again, only to be placed on hold, and then told to call a different estimator/installer. They won't even schedule for you. Sales office showed zero desire to even attempt to make a sale. What's worse, the person on the phone didn't care that I had been ghosted by the very person they asked me contact to schedule. If you are looking for a business that actually wants to provide the service you need, this is not the place.

When we decided to get a cement porch for the front of the house, I did the usual here to get…read morequotes on Yelp. Ray, the owner reached out and said he could come by that evening (even though it was his day off AND his wife's birthday). He met with my husband and explained we just want cement to cover the dirt. Ray looked at him oddly and pulled out pics from his phone and said I was thinking this. He explained he would put cement down but add pavers to make it more finished looking. That convinced him. He came back a week later and finished in 3 days. It's amazing! It's so much nicer than I was thinking! If you're looking for any masonry work, reach out to Ray!

My garden around the patio had been taken over by rats. They were burring under the plants and…read moreliving underground and the plants needed to go! I had multiple contractors come quote digging up the whole garden and extending the current patio to cover. Unlike others who came, Ray was the only one who took the time to walk through exactly what I was looking to do and gave a very honest quote. He was able to schedule the work right away and his team showed up ready to go. The project hit an unexpected complication during the work when we realized the rat damage was worst than expect to the patio. Ray informed us and showed us directly the issue then walked through our option and we shifted the project slightly. Ray and his team worked hard over the two days and the project came out excellent! I would absolutely be reaching back out to Roadstone Masonry and Building if any more work is needed in the future. He was professional, responsive, and also a friendly guy and would highly recommend his services.

Wayne did a great job inspecting the chimneys in the antique home we're looking at and explaining…read morewhat was going on with them.

Perfect experience! They booked us super fast, came when they said they would and fixed a gas fire…read moreplace that another company said would have to be replaced-- they saved us thousands of dollars!

Very disappoint. Specifically asked if they cleaned the flue when doing annual service on a pellet…read morestove and told "yes". I was told "yes", I now find out they do not! One would think the tech would have said something after coming for 3 years!!!

It's very hard to reach them. If you leave message, it will take forever to get back to you. They…read morealways say it's their busy season, no matter it's winter or summer. We had the same experience Fredda had, They took about 2 month to make an appointment to finish set up their left over work. They will charge extra fee for finishing their work too. Unbelievable! Very unhappy customer.

Our contractor referred us to Black Magic. We purchased a gas insert fireplace from them and are…read morevery happy with how it turned out. We've turned it on just about every night this winter so far, and it's been great. Awesome ambience, also gives off some heat. Perry was helpful when picking this out in their showroom and I felt the price was fair. Installation was quick and smooth.

This was highly disappointing as they were referred by my management company and after scheduling 2…read moremonths prior, they no showed on the day of the visit. That day, I was unable to get ahold of anyone to discuss despite leaving a voicemail. Called the following day and I was told to reschedule with another company as they lost another tech. Life happens but the lack of follow through in addition to the delivery of the message was highly unprofessional. I was eager to work with them but perhaps with hiring of more people they can overcome such barriers.

This company installed granite countertops in my newly remodeled kitchen seven years ago. While the…read moreoverall work was acceptable, the seams between the granite pieces were not properly sealed. Unfortunately, I didn't realize this at the time and ended up spending thousands of dollars repainting my cabinets, only to recently learn from another contractor that water had been seeping through the faulty seam all along, causing additional damage. When I contacted the company, they asked for $300 to reseal it, which feels unreasonable given that this appears to be an installation issue. I even offered to wait until they were working in the area, since it's a quick fix, but they were not willing to accommodate. I would recommend looking for a company that stands behind its work and provides better long-term support. Also, if possible, avoid placing seams near the sink--what seems like a minor detail can lead to significant damage over time.

This company replied to the first message. But did not reply to further messages…read more At least let customers know whether you can do the job or not.