I never received an email and I've been waiting!!!! Regardless, you can't return any of my numerous…read morephone calls?????????? How about referring me to someone who could help?????

Hired The Fireplace Guys to inspect two gas fireplaces at their price of $300 each. What was…read moreincluded was unclear, but Derek gave pushback when I asked for clarification. It was a red flag. Jason showed up over a month ago, and the glass in one shattered during the process. I've been calling in an effort to get a repair, and Derek answered a few weeks ago and was beyond rude. They have not answered calls since. It's been a while since I've encountered such an unpleasant and unprofessional business. I don't recommend The Fireplace Guys.

To begin with I don't write many reviews. But I had to because of how amazing this experience was…read morewith William. It is long but you will see shy he saved us from the very reak threat of a chimney fire.... My wife and I had him come out to clean our fireplace because a bit of smoke was coming back in when we were burning. After a quick 10 minutes, I could tell how knowledgeable he was. I asked him to take a look at the chimney from top down and tell us what he thought since we know we're gonna be in this house for at least 20 years. I also had lingering feelings the work done by prior sweeps was not adequate. He showed me what he found and answered every question I had: -outside top chimney needed some re-pointing on the bricks. -concrete wash on top had some cracks needing to be patched -concrete around brick at the base of chimney needed to be replaced. The concrete was the incorrect kind and was breaking down the brick overtime instead of reinforcing it. Through throughout all of this, he was also taking pictures to show me what I couldn't see such as when he was up on the roof with the gaps in the brick mortar. He then gave us an incredibly fair price for each of these items and laid out what his priority would be. We ended up having him do all of the work. He showed up on time, worked hard, cleaned afterward. Unfortunately, we still had an issue where some smoke was coming in. He came back the next day and took another look..... If you are not familiar... chimney sweeps clean from the bottom usually. So there didn't seem to be any need to look from the top. However, when took things off, he saw a level 3 creosote buildup. THIS IS THE STUFF THAT BURNS HOUSE DOWN. He removed it. ********* He saved our house and here's why...... We've been in this house for eight years, had two other chimney sweeps who created half of the problems he had to fix: 1) previous sweep repointed the chimney poorly and didn't seal it. Within 3 years, mortar was bbreaking up. 2) the cement around the base of the chimney that was the wrong kind --- put on by another sweep. This wrong kind of cemnent- $15 /bag/. The right kind William used, $50/ bag. I doublecheced all of this and he was correct. 3) before our buying the houyse, a line was put into the entire chimney, EXCEPT THE TOP 4 FEET. This is where the creosote kept building up and building up. It was such a siolid mass, William thought from the bottom he had reached the damper. It is such a relief to know we now have a safe chimney. And it is so frustrating those other sweeps did such shoddy work. William Britt should be the only chimney sweep you ever go to.

I had a hard time getting a chimney sweep or chimney repair contractor come to remove a bird's nest…read morefrom my chimney cap. After about 3 weeks of calling people, I was able to get 2 companies to come out only to be charged for estimates and told to call to schedule the work at a future date. The estimates were ridiculously high. Will Britt, on the other hand, come out quickly and promptly removed the nest, cleaned the flue, and showed me pictures of the flue, all in about an hour and a half. His fee was more than reasonable. I only wish I had found him sooner and called him first.

We hired TGS Home Improvement & Remodeling for extensive work on our home in Weston, including…read morecarpentry, structural wood repairs, interior and exterior painting, kitchen tiling, and bathroom restoration. The structural and carpentry repairs were handled properly, the painting came out beautiful, and the bathroom restoration turned out great. The TGS crew was professional, reliable, and paid close attention to detail. Ronaldo has tremendous integrity and really listens to his clients. We were impressed by his ability to problem-solve unexpected situations and come up with creative and cost-effective options. It was very convenient having one contractor capable of handling so many different aspects of the project. We are so happy with the finished work that we have recommended TGS Home Improvement to many friends. We highly recommend TGS Home Improvement & Remodeling for home repairs, renovations, and restoration projects.

My parents had to deal with mold that was a result of the AC from the unit upstairs leaking into…read moretheir boiler room. Jay was prompt and compassionate throughout this ordeal, honest in his assessment and very professional. Highly recommend!! Thank you Jay!!

The service provided by Manny and his crew was absolutely first rate in every respect. They…read morereplaced the roof on our garage, installed gutters, and cleaned the gutters on our house. Manny updated estimates as needed. There were no surprises. The crew's work was excellent, and their clean up every evening and at the conclusion of the job was great. They exceeded all our expectations. We highly recommend them.

N way try to scam me . Ask about a leak and said he would save me money be doing half the roof and…read morethe person who installed them did it backwards. The it was leaking for the skylight window . Scammer, don't trust this guy

Ted & his crew were great all around! Had them come out to inspect my fireplace and chimney since…read moreit has not been used in 20 years. It needed a lot of work obviously and they gave me a fair price based on other quotes I had received. They came back to do the actual work only 2 weeks later! They were on time, very professional, and very communicative - showing me everything they were doing every step of the way. They took only 1 day to get everything done and 48 hours later, I was enjoying my very first indoor fire!

The crew at RockSolid rebuilt my chimney and added a rain cap, and I couldn't be happier with the…read moreservice. They didn't give the lowest bid, but it was a very reasonable one. The work and professionalism of the crew was top notch. When internal chimney damage was detected as part of the rebuild process, the crew foreman explained to me why it had to be addressed, and how much extra it would be. It was obvious that the work needed to be done, and all of the costs were very reasonable. I would happily recommend them for chimney projects.

I'm glad that I called Dave, Noways It is difficult and rare to see and meet people like him,…read moreknowledgeable, professional, and honest . He really show willingness to help and give a valuable service. I called him and he came promptly to clean and inspect the chimney. it was not difficult for him. You can notice the years of experience. He explain to me in very simple way and clear all the components on my setup and how to take care, use it in a proper manner including safety recommendation. He left everything ready to fire up same night which indeed I did and everything worked perfectly. Definitely I will call him again next spring to continue taking care of my fireplace. Thanks again Dave.

Dave is an absolute gem. He clearly communicated what was worth fixing and what would require more…read moreof an overhaul. He is completely honest and a pleasure to do business with. Will definitely be calling him back for future cleanings.

Was having an issue with a wood stove chimney in a rental house. Had someone else come out and the…read moretenant didn't have any faith in them so, her boss recommended Downeast. Certainly glad he did. Had to order some stovepipe and then came out and did the job cheaper than the fly by night company and 1/3 of the cost of another reputable local company. Highly recommended

The whole experience was great. Ross examined the chimney and fireplace, mortared some cracks,…read morehelped me set up my GrateWallofFire. (You want to use GrateWallofFire!). I learned so much about the fireplace: how to use it, what to watch for, when to service it. And absolutely zero upsell! Very reasonable price. Super helpful. Can't say enough good things.

Great service quality and friendly customer service, at a very reasonable price! Would highly…read morerecommend

Duran Chimney fixed my damper with a new, more energy efficient model. The quote was fair, and the…read moreowner is a super nice guy. I feel like this is a great business to work with if you need help for your chimney; good work!

Wayne did a great job inspecting the chimneys in the antique home we're looking at and explaining…read morewhat was going on with them.

These people are a bit dodgy. They make one sided appointment and then call you up and say…read moresomethibg like "just calling yiu to remind you of the appointment you made." They did this to me are were snarky and rude about it when I suggested that I, in fact, did make an appointment. Call somebody else to clean your chimney. Anybody else. The answer from these folk below highlights their lack of customer concern. The actual fact is that I was snapped at on the phone by 2 different people all *telling* me that I made and appointment. This is farcical because when they finished my initial service I was fully of a mind NOT to call them back or use their service again. The idea that I made an appointment with them is preposterous. I'm will drop a similar review on Google and related sites so folks know. If the people who were snippy with me on the phone want to send a couple of apologies that would be the proper course of action. Otherwise, avoid these folks like a chimney fire.

Just had my chimney cleaned and inspected. I am so impressed with this company's service and…read moreprofessionalism. I have used several companies in the past who always try to upsell me on unnecessary repairs. The homeowner is at a disadvantage, not knowing how to sort out these recommendations. Northeast Chimney is thorough and honest, giving peace of mind. Very pleasant folks.

Good people nice family own business. They know what they do when they know what they're talking…read moreabout. They were prompt efficient, and would recommend.