We hired them for an inspection. They gave us an estimate for $6,000-$9,000 for a new flue and…read morechimney cap, saying our flue was too cracked and damaged to use as per images from the scope camera. We got a second opinion and the other company stated our flue looked fine, we got some minor cracks patched and a new cap for under $1,500. It seems like Best Chimney Services may have just zoomed in on small cracks to make it seem like a worse problem. The only useful thing they did was give us a recommendation for where to get help with our gas fireplace. Wouldn't come back here for any chimney service.

I have been using Best Chimney for over 20 years and would not go with any other company. The…read morecustomer service, professionalism, talented staff, quality of work, in addition to the positive attitude and value for the services provided, is second to none in the Boston area. I have been very fortunate to have worked with Rich since 2003 and so happy to hear his voice every time I call with a service question or to schedule a service call. More recently I have had the extreme pleasure of having Mason be the lead on installing a stainless steel chimney liner for me and conduct a fire test for work recently completed. Even though there was a challenge with the size of the liner, due to my chimney being narrower in the middle, Mason was able to easily troubleshoot, find the correct size and have the installation completed shortly after the initial visit. Mason returned today to conduct a fire test to ensure everything was in working order and supplied the necessary paperwork for my property management company at our condo association to prove that my fireplace is in working order and safe to use. Mason's professionalism, leadership, critical thinking skills, positive/can-do attitude and easygoing manner were most impressive. I want to also commend the trainees that I met on both visits, Ron, Julio and Leo. All were models of customer service and professionalism and very happy to be with Best Chimney. It was obvious they were very pleased to be training under Mason and had a high level of respect for him. Best Chimney is doing something very right by having someone as capable as Mason and trainees as eager to learn as the three gentleman that I met during my service calls. Thank you!

Quick and efficient service. It was easy to communicate and schedule with Eddie. We had our chimney…read morepower washed and sealed, and then the custom made chimney was installed.

Install wood burning fireplace insert w/ 16ft of 6" pipe up chimney…read more Owner showed. He knew his trade. But, he talked to me like I was an idiot. Then, he said I was bossy. I wasn't bossy. He's from another country and another culture, so maybe that's part of it. But, who's hiring who? Anyway, I decided not to hire him.

The manager, Greg, was great! I found him polite, clear and responsive- and prompt in his…read morecommunication when answering my many inquiries while we narrowed down our choice. Ultimately, we chose the Escape 35. It's beautiful and toasty. We used our own contractors for gas lines and electric which was the only glitch in the process, but I worked through it and we love our new insert.

Never used them before. I now have had a gas insert fireplace for many years now. Our fireplace…read morewas cleaned when the gas insert was installed by Sunline, who are no longer in business. They used to be on route one and were wonderful to deal with.

Mark and Rich know chimney and do the work themselves. They are highly professional and their price…read moreis unbeatable. My chimney needed a cap and to be repointed. I chose to have it rebuilt. They arrived on time. Very easy to communicate with. Finish the work in 4 hours.

Richard was amazing! He is clearly very knowledgeable but since he's a smaller operation he's…read morereally accessible. There's no BS with him, he's a straight shooter with a kind attitude. We had received a quote from another company for $6,000-$9,000 for a new flue and cap. Richard took a look and said we didn't really need a new flue, just some patching. Thanks to Richard's expertise, honesty, and swift work, we were able to get our fireplace up and running for less than $1,500. He completely some work for one of our neighbors as well which further confirmed our choice to work with him. Highly recommend Richard for your chimney and fireplace needs!

Called EK Exterior Solutions to schedule an inspection for my chimney…read more Eddie was very kind and professional. Eddie gave us a report after doing the inspection. My wife and I approved the work needed to be done and scheduled it for the next day. Eddie cleaned the chimney, fixed the crown, and filled the cracks in the chimney. The cherry on top was pressure washing the outside. Now our chimney looks newer than our roof! (The roof was done 2019). I'm very impressed with how quick everything was done and send him a relative of mine as a referral.

I had an excellent experience with this chimney service. The owner Eddi arrived on time along with…read morehis assistant, they were professional, and the inspection was very thorough as well! A friend of a friend recommended them to me and I'm so happy I went with EK!

Mike and Bob came out to inspect a chimney for potential tenants (squirrel or maybe raccoon?). They…read morearrived promptly and were respectful, thorough and patient with me (I ask a lot of questions). After an in-depth exam from all angles, they found nothing in the chimney and added a chimney cap (with a lifetime warranty!) to avoid future problems. They were efficient and cleaned up when they finished the job. Highly recommend!

Mike is very knowledgeable and he did a great job fixing an installation problem that hearthworks,…read more no. Reading wouldn't even a address. I bought the fireplace insert from hearthworks and they arranged installation. It was a horrible experience. But it's fixed now thanks to mand m chimney. Thank you Mike.

I had two chimneys on my house repointed and crowns repaired on both. In addition, the cement…read moreportion of the chimney going through the attic had many hairline cracks. The two workers resurfaced the whole thing with half inch layer of mortar/bonding material(not sure of the actual name of the coating material). The crew arrived early as scheduled (approx. 8:30 a.m.). Both workers were professional and polite. They made sure we were happy with the work completed, ensuring that we didn't have any questions before they left. Kobe was very easy to work with and made sure the crew didn't miss anything that needed to be fixed. I initially called them on a Sunday and they came right out to do an inspection and provided me a quote right then and there. If I had to have any other work done, I wouldn't hesitate to call them again.

Had a liner put in for my fireplace over the summer. Just went to use it since the fall weather is…read morehere. House filled up with smoke. I tried it on two different days with small fires. I got scammed. $7000 dollar Chimney work. I called and he said it needs to be inspected. He said he could meet up on Friday or Sunday. I thought Sunday was weird. But Sunday would be better for me. He never showed up!! And doesn't not answer the phone anymore!! Left several messages Nothing!!!!! Don't call these people. Kobe is a Scam artist. You think he would make this right!!!!!! If I could put no Stars I would!!

I've had multiple flue cleanings and maintenance for over 9 years as well as had a chimney cap…read moreinstalled. They are *always* courteous, knowledgeable, honest and leave the house spotless. I can't believe they don't have more reviews here. They are top notch and reasonably priced!

I cannot believe how good the service was. I was given a qoute to reline my chimney which far…read moreexceded the fairness of any other quote given to me. The guys came when they promised and did the job as promised in an expected amounted time. The man in charged of the job was Ryan Sexton and he handled himself with the utmost professionalism and compassion. I would totally recomend This company for you chimney services above all others. I have yet to come in contact with any other service that met my expectations as well as they did. They were the best.