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    Black Magic Chimney & Fireplace

    2.2 (90 reviews)
    Closed 10:00 am - 4:00 pm

    Services - Black Magic Chimney & Fireplace

    Fireplace cleaning

    Fire heating system conversion

    Fire heating system inspection

    8 More Services

    Fire heating system installation

    Fire heating system repair

    Fireplace installation

    Fireplace insert installation

    Heating stove installation

    Outdoor fireplace construction

    Fireplace repair

    Fireplace insert repair

    Black Magic Chimney & Fireplace Photos

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    The battery pack sits on the floor.
    Monogramming by Davis Enterprise D.

    We had a G4 installed from Black Magic today,. There were several problems but the worst are that the black riser that is supposed to be under the unit does fit so there is a 3" space above the unit and the batteries cannot be changed without taking the unit apart. We asked a Black Magic to have a riser made . They said they can't. The installer recommended getting a mason to build a riser out of brick. Again Black Magic refuses to do this. They had no answer to the battery issue. We have never been treated so badly by a company. We just got a call from Black Magic. Apparently the riser can be installed in our fireplace to eliminate the big space at the top. They are coming on a Tuesday to stall the riser. We will post a picture when it is done.

    a fireplace with a mirror above it

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    6 months ago

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    5 years ago

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    4 years ago

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    4 years ago

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    8 years ago

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    7 years ago

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    4 years ago

    Business owner information

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    Larry O.

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    7 years ago

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    14 years ago

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    11 years ago

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    6 years ago

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    8 years ago

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    5 years ago

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    9 years ago

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    7 years ago

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    18 years ago

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    9 years ago

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    6 years ago

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    11 years ago

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    16 years ago

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    16 years ago

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    13 years ago

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    14 years ago

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    8 years ago

    Terrible customer service! Took over a week to get a call back. Used a better and cheaper company

    Business owner information

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    Larry O.

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    17 years ago

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    12 years ago

    They do a great job selling and installing but overwhelming they are no show and no call with service appointments.

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    13 years ago

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    Page 1 of 3

    Ask the Community - Black Magic Chimney & Fireplace

    Do you carry Napoleon Ultimate 9700 Furnace?

    Hi Vincent D thanks for reaching out to us. We are dealers for Napoleon but do not stock their products. If you would like a quote from us please email us at sales@blackmagicchimney.com

    Don’t See Your Question? Ask Away!

    Review Highlights - Black Magic Chimney & Fireplace

    Then, when I somehow screwed up my pilot, Perry came right to my house and fixed it on the spot.

    Mentioned in 11 reviews

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    Boston Fine Home Details

    Boston Fine Home Details

    (2 reviews)

    We have just had a gas fireplace insert installed through Boston Fine Home Details in Newton, MA…read more Susan Grabowsky, Project Manager, has worked with us every step of the way giving us suggestions and explaining the whole process including how the system works. She is very knowledgeable and follows up quickly on any questions or concerns. It was so easy to work with her. Tom from the Service Dept. which is located at Brassworks Fine Home Details, their Providence office, installed the unit and was very helpful explaining everything to us. They will do a yearly servicing of this unit. We had not been able to use our wood burning fireplace since our stone fireplace has an oversized arch which caused the smoke to come into the living room rather than go up the flue. It was suggested to us that inserting a gas fireplace insert would solve the problem and allow us to have an actual fire. It works with a remote so one button turns it on and off. There is no longer any wood that needs to be brought in and it is clean. There are controls on the remote to make the temperature in the room stay constant or if you want the fire to stay on you can manually set it to just burn until you want to stop it or it gets too hot in the room. You can adjust the flame, fan and lights. The "wood" pieces are ceramic made to look exactly like wood that has been tinged a little and there are embers in the bottom. The scene is so realistic! The heat warms the room and there is a backup pack you can plug in in case you lose your power and need some heat from the fireplace. It looks beautiful and adds a lot to your room. The only thing missing was the smell of a fire burning but we have gotten a candle from Yankee Candle (also at Bed Bath and Beyond) which smells like a fireplace and crackles. We advise using the plumber Boston Fine Home Details recommends for the gas line to be run - Paul DeVito. He and his son, Kyle, only work on this type of plumbing work and are excellent. Boston Fine Home Details works with Best Chimney Services in Dedham to help install the gas flue down the chimney. You also need to add in this cost for the gas line, an electrician's fee to insert an outlet in the fireplace and Best Chimney's fees to your total cost. Susan Grabowsky can inform you of general costs for these different businesses and recommendations of reliable people. One tip is to allow for several days to air out your house because you need to light the fire and open the windows (close door of room if you can) to allow for the materials used in the production of the unit to burn off. We highly recommend Boston Fine Home Details and the associated businesses listed above. You will love your new fireplace! A picture is attached.

    Great experience here ordering hardware for our kitchen. Susan was so helpful and knowledgeable in…read morehelping us select our hardware. We were on a timeline for our kitchen but she kept us well informed and called us back promptly and updating us on when ever would arrive. Thanks

    Chelmsford Fireplace Center - Fireplace X 6015 !

    Chelmsford Fireplace Center

    (34 reviews)

    My husband and I live in NH and we have purchased two Mendota gas fireplaces from Chelmsford…read moreFireplace Center. The sales department was very helpful however the service department is unable to service NH fireplaces. The service department is not able to answer calls so you do have to wait for a return call. I had called and had to wait days only to hear that they never got my message. I did call the owner, Corey, who called me back and heard my concerns around the service department communication. I will say that every person that CFC has been sent to my house was courteous and knowledgeable however getting in touch with them to schedule a visit was more effort than expected.

    Terrible customer service. I called to ask about a fireplace for our porch. I was given a number to…read morecontact their estimator/installer - made the call and was told to text. Sent the text and never got a response. Waited three days, followed up and was told "on the way now". No showed. Waited two weeks and called the shop again, only to be placed on hold, and then told to call a different estimator/installer. They won't even schedule for you. Sales office showed zero desire to even attempt to make a sale. What's worse, the person on the phone didn't care that I had been ghosted by the very person they asked me contact to schedule. If you are looking for a business that actually wants to provide the service you need, this is not the place.

    Black Magic Chimney & Fireplace - fireplace - Updated May 2026

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