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Visionworks

2.5 (51 reviews)
Closed 11:00 am - 4:00 pm

By appointment only

Updated a few days ago

Services - Visionworks

Eye exams

Eye testing and diagnosis

Eyewear fitting

1 More Service

Retinal imaging

Visionworks Photos

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Recommended Reviews - Visionworks

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10 years ago

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Customer Service

Helpful 4
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8 years ago

Helpful 2
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8 years ago

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11 years ago

Had a pleasant experience here. The staff& the doctors are very friendly. The environment is very inclusive.

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11 years ago

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10 years ago

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10 years ago

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9 years ago

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11 years ago

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10 years ago

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10 years ago

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Review Highlights - Visionworks

Shoutout to India and Kay as they took the time to help find a great set of frames and even understand more of what my own benefits offered; being honest and overall making the entire time fun.

Mentioned in 2 reviews

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The Eye Institute of Reston

The Eye Institute of Reston

4.1(35 reviews)
3.3 mi
$$

Was referred to this eye doctor by a friend who praised the doctor, but did give me a heads up to…read morenot expect much from the other aspects of their office. Decided to give it a try because everyone has different experiences. Overall, I would say that my family had a great experience with our eye exams, very thorough and efficient. I would rate the doctor as 5 star. The front desk people are not great and maybe I just also had bad luck with them. Our first time as a family here and found that I had to make call multiple times to get a call back, they do not respond to text message (though they direct you to use text) and seemed unfamiliar with insurance/unwilling to figure it out. Therefore, it was fine overall - we got what we needed in the end, but will probably would not go back.

Avoid this Optometrist. Dr. Kim-Eye Institute of Reston…read more I had an extremely frustrating experience with Dr. Kim at Eye Institute of Reston, VA, and would not recommend them to anyone looking for quality eye care. From the start, my eye exam felt rushed. When I struggled to see the letters clearly, the doctor switched to shapes instead of taking the time to ensure an accurate prescription. After the exam, she had me try on the prescribed contact lenses, but I couldn't see well with them. Instead of adjusting the prescription, she decided to keep it the same as what I walked in with. Another challenge was the eye machine used for the exam--it kept fogging up, and the doctor repeatedly wiped it off with a cloth. This happened during both of my visits. I asked about it the second time, and she told me to try breathing through my nose. I also inquired as to whether warm temperature in the office could be causing the fogging, and she responded, "I guess." The equipment looked more like a temporary plastic station rather than high-tech machinery, and I've never had this issue at other optometrist offices. When I picked up my glasses, I immediately noticed something was off, almost like a smudge. I voiced my concerns, but was advised to try them for a couple of weeks. After struggling with them, I returned for another exam, but the doctor still couldn't get my prescription right. At that point, she mentioned cataracts, which had never been brought up before, and referred me to a specialist. When I asked to return the glasses since I couldn't see properly, I was told they have a no-return policy, even though they failed to provide me with functional eyewear. I left messages requesting a resolution, but no one ever called me back. I spent a significant amount of money on glasses that I cannot use, and the lack of professionalism and care at this office is unacceptable. If you value your vision and customer service, I strongly recommend going elsewhere.

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The Eye Institute of Reston
The Eye Institute of Reston - One consultation desk in the main area. Private examination room available as well

One consultation desk in the main area. Private examination room available as well

The Eye Institute of Reston - Small area for displays

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Small area for displays

Ashburn Vision Source - Front Waiting Area

Ashburn Vision Source

4.6(112 reviews)
6.7 mi
$$

This is a great office and I've been going here for years! I've always been confident in the care I…read morereceive here and have been consistently happy with their prices and selection. Definitely recommend!

I've been going to Ashburn Vision Source for several years, and while the doctors themselves are…read morecompetent, thorough, and genuinely good at what they do, the front-of-house experience is consistently disappointing. The front-of-house (front desk and the folks that fit your glasses) are often very young, unprofessional, and not well-informed about eyewear or basic customer service. They struggle to answer questions clearly, offer poor or incorrect advice, and overall seem unsure of how to communicate with patients. For anyone getting glasses for the first time or navigating more complex vision needs, this can quickly become a frustrating and stressful experience. You truly need to do your own research ahead of time and know exactly what you're looking for before you walk in--otherwise you may end up in a nightmare scenario. Scheduling appointments is another challenge. Every phone call feels like an inconvenience to them; the tone is unhelpful, rushed, and sometimes even dismissive. There's often audible sighing or irritation when trying to find an appointment time that works. It's clear they don't want to be there, and unfortunately it shows in the service. The only reason I continue to return is because this is the closest location covered by my insurance. If proximity or insurance coverage isn't an issue for you, I would strongly recommend choosing a different provider. The doctors are excellent, but the overall experience is significantly downgraded by the front desk staff.

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Ashburn Vision Source - Back Waiting Area

Back Waiting Area

Ashburn Vision Source
Ashburn Vision Source

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Visionworks - optometrists - Updated May 2026

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