I am NOT happy with the way business was handled and how very unprofessional the staff was during My encounter. I entered the store with my wife and 2 children. We were ignored for a period clocked...20 minutes. UNACCEPTABLE. Then one of the representatives of the store Lakeya stated "do you need help after looking our way 4x's. Really? Then she asked me to have a seat...I told her I was fine standing. She then proceeded to help someone else. Yeld over to Dom the other Rep and asked him to help is when he was done completing his task. He finished his task... while another customer walked thru the door... politely asked her,"can I help you?" She began explaining her problem... Dom took her to the back for a glasses adjustment. I Stopped him... and asked him why he left my family and I standing there waiting..... after being told to help is when he was done. I explained we were next. He then proceeded to TELL me in a demanding voice that I have to pick out my glasses first.... I told him that I did. He then asked me what my name was. I introduced my self as a MD. AND HIS WHOLE TONE CHANGED. REALLY? Is that what it takes? you need a title to get RESPECT? HORRIBLE customer service all the way around. A VERY BAD experience. NOT GOOD. read more

The problem was that the coating for the glasses I bought was peeling off. I went in and asked if I could get the lens replaced--they said it would be better to get new glasses. I asked the representative to see if I could get an extra discount for doing so. I have never had a problem with photo-changing lenses before. The representative told me she would check it out with her supervisor and call me back. They never called me back; I am taking my business elsewhere. For me, not returning business calls is a cardinal sin of business. Truly disappointed. read more

The deal where they use your insurance to get you 50% off the 2nd pair is a scam and I couldn't get consistent pricing from a couple of the sales ladies on subsequent visits, whatever your price is it should be the same each day, not up to whatever the salesperson wants it to be. So I went in there looking for a couple pairs of glasses and a new script and as a new glasses wearer I'm not too familiar with how things go. I selected a pair of Nike glasses and wanted to get a pair of sunglasses as well. Since the 2nd pair was half off I was excited to be able to see both inside and on the golf course! When it was all said and done I had pricing on the 2nd pair of sunglasses, 950$ or 815$ less my 1/2 off as an insured patient. I asked if they could put script lenses in my current costas (save some $$) and they said lenses with that curve aren't rx'able, gotta buy new. I went in twice to discuss my sunglasses deal and the 2nd time I got the 950$ price. Everything was the same in my prescription and options yet we ended up 135$ more. They couldn't figure it out as the pricing was just hand scribbled on a sheet of paper, I was not happy. I'm an Internet shopper so while there I even ran a search for the same pair of sunglasses with the same options, dark grey lenses, polarized, non glare and non scratch. I got them online for 345$ including all the previous options and I added anti fog. The regular retail prices are insane. Do yourself a favor, get the script here and order things elsewhere and also, if they say you cannot get your sunglasses rx'd, I ordered script lenses for my old sunglasses as a backup from the same online company and they work great and there are all the brands available. The optometrist was friendly and he did a great job on my script, very happy with that side of the operation but seeing the retail pricing for a couple Nike glasses get close to 2000$, made me feel like I was dealing with a slimy used car dealer. read more

I have visited this location several times with my son and the young man who helped us was very helpful and a nice selection of eyewear.

Walked in off the street with my sons glasses that had scratched lenses. Diane N greeted me immediately and pulled up our information right away. She was able to help review all the options available to me with regards to remaining insurance for the year, as well as explaining what services would be available under coverage as soon as we got to January 1st. Great customer service experience Diane, thank you! read more

Was hung up on 5 times in the past 3 days. Lady that did the hanging-up was terribly rude. Is all that I wanted was an appointment. 1st call I was on hold for 12 minutes, I hung up and called again, rude lady was unapologetic and hung up on me. 3rd call I asked for manager, hung up on. 4th call transferred to fax or something. 2 days later same voice said she couldn't hear me "again", hung up on me 2nd call that day transferred to fax. Just Wow. read more

I stopped in today and was short on time but needed my glasses repaired. From the moment I walked in up until I left I experienced great customer service my glasses were fixed in a short amount of time . I will definitely return to schedule an appointment for an eye exam and possible purchase some frames that caught my eye. read more

I went into the Township Line location this evening around 6:15-6:20 to simply have my frames adjusted. The young lady who greeted and directed me where to go was nice. However, the African American male in glasses with a bald cut was rude from the time he came over to help me. He asked with attitude what did I need help with. I explained to him that I wanted my glasses tightened because they were slipping. He proceeds to ask me where I needed them tightened. I don't work in the field of optometry so my thinking is, can't you just adjust the frames overall. I proceed to tell him I'm not sure where they need to be tightened and that I can just be sitting and they slide down on my nose. At this point, I'm feeling a bit annoyed as if he's testing my intelligence. He then proceeds to say, with attitude, "well, they're plastics so they loosen over time." I responded, "Yes, I understand that. However, they are a lot looser than they were." At this point, I don't feel it's even worth my time to stay. I tell him never mind, I'll take them to another location. He then wants to keep saying, I'll adjust them for you, I can adjust them for you. Nope, I don't need you to! All he had to do was his job. Use the machine, adjust them a bit, let me try them out and go from there. I've had my glasses tightened there before and the process was seamless. The person tested the glasses while on my face to determine where they were slipping (not ask me). Then they put them in/on the machine to make the adjustment(s). I wasn't asking for any outrageous service or for him to do something that's out of his realm of responsibility. I will NEVER visit this location again! I will also be placing a call to speak with the manager tomorrow. read more

I forgot my insurance card and they worked with me to get my insurance company on the phone and the information needed so I could get my glasses. They were very efficient and helpful! read more

Yesterday, my child had an eye exam appointment. We arrived 5-10 mins before our appointment time and we checked in at the front. We were told to wait in the back. We waited and waited and waited. Meanwhile, several customers arrived after us, and they were called back within minutes. When it got to the point that it was 40 mins past our appointment time, I told an employee about our long wait and I asked if they were backed up. The look on the employee's face showed that they were in fact not backed up. The employee went to the back to ask when my child would be seen. I was then told that my child would be seen after one more customer. It became obvious to me at that point that they simply forgot to call us back. The lack of communication and ownership of the issue was upsetting to me. Not only that, but there were no apologies made, nor any service recovery attempted. At that point, I told the employee that the wait was too long, and I requested to cancel our appointment. Then today, I got an email saying that I missed my appointment....?! Terrible. read more

Terrible place to go if you need to see the doctor. Seems like the doctor chooses when they feel like coming in for an appointment. I've booked two appointments weeks apart, and both were canceled within days of the appointments. I will be booking another appointment somewhere else. This is the second time multiple appointments have been canceled, which leave me waiting months for an eye exam and new contacts. Very lackadaisical in showing urgency for customers. I'll be switching locations or even switching eye doctors eventually. read more

Back again for new frames and lenses. Once more Jamal is very helpful in frame selection, options for lens types, and vision plan reimbursement. We like this place a lot. read more

The staff is always friendly and helpful. Making an appointment is easy and the doctors are always thorough during the exam.

Visionworks is a great place to get your glasses. This is the second year that I have come to Visionworks in Havertown to get my prescription glasses. The customer service is exceptional. Their COVID 19 procedure and processes are on point and made me feel safe enough to even try on glasses. First I had to make and appointment. When I arrived I was immediately pleasantly greeted and asked how I could be helped. All employees were masked. I was given my own clean tray with alcohol packets to wipe down glasses before trying them on. I was asked to try on no more than five and any glasses I touched or tried on should be put in my tray, which counted towards my selection of five. This is another layer of protection because any glasses not purchased and in the tray are collected and sanitized again before putting them back on display. They have a very large selection of frames and I recommend this location to anyone looking for a great and safe experience. I also recommend their Polaroid lenses. I can see clearly now. read more

Dom was great at helping me select glasses. Professional and passionate about eyewear and how it works for his customers. It helps that you can take advantage of Keystone Health Plan eye coverage without any extra work too. I am very happy with the quality and selection of my glasses. read more

I'd say that it's a roll of the dice as to how the service is going to be at the Quarry Center Visionworks. I've been there a few times over the years. The first time, everyone working there seemed teed off and straining to maintain composure, but the anger and resentment could be felt. For my most recent eye exam and prescription update, most of the people working there were professional and nice. One young girl in particular was very busy and professional and I thought she wasn't getting enough help from other staff. And the eye doctor and her assistant were kind and patient. But when I returned to pick up my new glasses, I was the only one in the store and the bald guy who waited on me seemed bothered that he had to do his job. His tone said everything. I guess I'll go back again when I need to. Hope the management can iron out these inconsistencies. They aren't helping your business. read more

Visionworks is where I have been going for years and I have never had any sort of issue with the staff. The whole staff have all been great in helping me pick glasses and training me to use my contacts. This Visionworks is one of the best in our community and there is no where else I would want to purchase contacts and glasses. read more

August 2017, I took my daughter to the Havertown location for an eye exam. Although the store was very busy when I entered, I was immediately greeted by a woman, who I later found out was the General Manager(Shari Gilyard), seated and processed. The atmosphere was comfortable, and the employees were very attentive. The optometrist(unfortunately I cannot recall his name), immediately re-diagnosed an eye condition that was previously treated and I thought had been resolved. The Optometrist then prescribed the best course of action to correct my daughter's vision. Again, The General Manager, Shari Gilyard stepped into action. She was very knowledgeable about my insurance plan, and she took the time to work through my plan and ensure that best breakdown in coverage was used to cover my daughter's prescription. I was so pleased with my service, that I returned a few months later for my eye examination. I truly enjoyed from my experience at this Visionworks, from The General Manager, The Optometrist, and all of the Staff. I will be returning in a couple of weeks for both of my daughter's annual eye exam read more

Called and asked if I can come earlier than 12:30 and they said okay sure, yet I'm sitting here waiting until 12:30 hits anyway (if I'm even lucky enough) when I got there at 11:25. Why would they say yes knowing that they are busy? It's an inconvenience for myself and a bad review for them. Also, the employees aren't that pleasant to encounter nor do they know what they are doing. I filled out a screening form and then am told that I don't need to fill out anything since I was here the other day. But the lady has the audacity to ask me, "why are you filling that out, you're just getting a lens fitting." Why don't you ask your coworker then? That probably delayed another 20 mins since it's a first come first serve basis the way they work. Appointments aren't necessary folks! read more

On occasion people will surprise you in a good way. It happened to me here. I am dealing with a major health issue and had just finished with radiation treatment a few days earlier. I'm having difficulties walking. I phoned Visionworks and spoke to Eileen and asked if I could send someone over to get a pair of frames filled with new lenses. I just needed the lenses. She said she needed me to be there so she could measure the distance between my eyes or something to that effect. I was really disappointed and frustrated thinking I'm not going to be able to see clearly out of my scratched up lens for quite awhile. I explained my health situation to her and to my complete surprise she offered to drive over to my house which is close by and take the measurements herself! She arrived within the hour and took measurements, gathered my insurance info and promised to call me once she got back to the store and ran the info for discounts with a final price. She did just that. Got a fair price on two replacement lenses and they were ready in approximately an hour or so. So really, when was the last time anyone went above and beyond the call of duty for you in a service industry? Kindness like this reaffirms my belief that people are at their core kind and generous! Thank you Eileen! read more

Bad customer service today. Had an appt and wasn't even greeted at the door. There wasn't even a sign in sheet so how do they know who's up for an appt or walk in? Came 30 mins early &Patiently waited 30mins after my time and no one acknowledged me. So I left. They didn't care so I didn't care. At least have a greeter/or a computer system that let's you check in. read more

After going to America's "Best" and being extremely disappointed, I decided to go here. They were great, the employees were friendly and helpful. They have a wide selection of frames for men, women, and kids. I got an appointment for an eye exam quickly and my glasses were ready for pick up two days later, which for sure beats America's Best's 12 days. I took a point off for their "buy one get one free" which isn't, in my opinion, an actual sale. But I'm happy with just one pair. When I need a new pair I will most likely be back. read more

The staff here was very polite and helped me find a frame to fit my face. I went on a Tuesday and my glasses were ready the following Sunday. They explained to me all of the benefits that my insurance gives me for eyeglasses. I would recommend coming here. When I came to pick up my glasses the man at the front desk was dealing with a customer who was upset because the contacts that she was picking up we're not the brand that she was expecting. She was giving him a lot of attitude and he was handling it very well. This was on Sunday, October 16, 2016. Overall, my experience was very positive. read more

Great reception area, employees are super helpful with everything from scheduling appointments to helping pick out glasses. It is a very welcoming place that can get backed up but everyone works hard to make sure your wait is not terrible. Frame selection is decent and optometrist was pretty good. I would definitely recommend, and I will be going again next time I need an exam or a pair of glasses. read more

Same day glasses for our daughter, who can not see without them. We had an appointment in 2 days, and both pairs were ready by 5PM that evening. The doctor even to extra care to check a broken blood vessel in her eye. Best of all....their prices are very reasonable. Make sure you check for coupons before going. read more

They I'd try Visionworks, some good specials advertised. Called to make an appointment for an eye check. Very nice on the phone. Went early for visit- lady gave me paperwork to fill out. Then sat and waited. Asked another girl to help me, she took paperwork and I waited some more. No one offered to help me, totally ignored. Left 40 min later- no one seemed to notice or care. Will be going bak to Lenscrafters this week where I know I'll be taken care of. read more

i've been going to visionworks for years in Havertown, PA and i've always had good results. the staff is so wonderful, they couldn't be more helpful and nice! when i went for contacts, they were so patient and supportive! i could not be more thankful! the doctor was always so kind and friendly! read more