I am new to the area. I came in on Saturday with a new prescription for my Theo eyeglasses and Bob…read morecalled on Wednesday to say they were ready. Excellent service!

Spacious store with a wide range of modern frames. Owner Robert is extremely accommodating - was…read morehappy to adjust my Kate Spade eyeglasses and my Ray Ban sunglasses despite not having purchased them at his store. I am looking forward to getting "Anne et Valentine" lenses from EMA the next time I purchase glasses.

Best eyeglass shop I've ever been to!! They were the friendliest staff, and had a fantastic frame…read moreselection!

This company is excellent. They made something I was dreading actually enjoyable! Professional…read moreservice, state of the art equipment, thoughtful and kind staff. I will never go anywhere else.

I have gone to Dr Scott Page for over 20 years with professional and excellent service from him…read moreand his staff.

Highly recommend for a very good selection of frames and excellent customer service. I wanted a…read moreduplicate of my current glasses but no longer live near, they went the extra mile to obtain the frame I wanted (from Isreal), have the glasses made and sent them to me. Highly recommended, definitely the best I've used in the Philly area.

Not sure what was going on a few years ago based on the older reviews but they're no longer…read moreaccurate. I've been coming here for 3 years now and have had no issues. The staff are all very friendly and helpful. They're fast service. Made an appt on line and they took me right away. The doctor was friendly and efficient. She answered all my questions. The facility is clean and they were cleaning the equipment as they finished each step of my vision check. Able to quickly order new contacts with my insurance through them. My appointment was at 4:15, and I was finished with the exam, ordering more contacts, and out by 4:50.

I never had a worse experience in my life. Ordered glasses on 12/5 - kept calling and only got the…read morerecorded message that said the glasses were on the way. On 1/5 I went to their store - no glasses, they had no idea where the glasses were or if they were ever coming. I ordered a new pair, they told me they would be in 3 days, 3 days and no glasses. Still no one had any idea where the glasses were. I asked for the manager - they had no manager. Finally on 1/12 I asked for my Money back. No one in that place ever knew anything about anything. I will never go back there and I hope no one else does either.

It doesn't get any better. I was with the same optical store for several years and switched to…read moreIntegrity about 4 years ago. I have worked with Dominic from the start and have been very pleased. with everything he has done. Everything has always been done on a timely basis and at a fair price. Dominic always has your interest in mind, I will never go back to my old Optician even though it is much closer.

I was informed that my prescription had changed shortly before moving to a new city, and that my…read moreold prescription was the reason I was having headaches and issues with my vision. I needed a new pair of glasses right away. I called Integrity Eye Associates right away and Domenick was incredibly helpful -- I came in on Tuesday afternoon and the glasses were delivered by Friday morning! I had called multiple other stores but no one else could ship my glasses this quickly. Dom was also great about helping me look through various frames (they have some nice ones in store), and helped me out with tightening up my existing frames. The resulting glasses (frames + lenses) felt and looked new! Great products and service! Would recommend.

Unbelievable, and bizarre. Martin ( I believe- he hid his ID) turned his back on us as I asked…read morewhat insurance he took. Thinking he did not hear me, I asked him 3 more times as he walked out of the store, calling him "sir." He then came back and told us this was "his space" and I was not to "shout" at him. Something wrong with this guy- I have never seen anything like it. Then he locked the one cabinet that we were trying glasses from. All other cabs were wide open. If you don't want to work the day after Thanksgiving, don't do it. But DON'T take it out on your customers. Worst possible employee for Penn Optical. Employer should dock him. Willl never go back.

Night mare dealing with billing department. Unprofessional, and provide canned answers that are…read moreincorrect. Services were supposed to be covered by my vision plan, as Penn was a preferred provider. I continue to get billed - being told this is my responsibility. Insurer says 100% covered. Disappointed with the number of calls and misinformation received from Penn.

Great service and thorough eye exam. I started going to Aegis Eyecare because it was close to my…read morework but I'm retired now and still go to Dr. Abraham for the amazing staff and service!

This provider engages in unethical/fraudulent billing practice to try to extract more money from…read morecustomers. I took my daughter to them for an eye infection treatment. They prescribed medication for her and asked me whether I wanted to schedule a follow-up appointment. I told them that I would call later if I need to schedule a second appointment. Three month later, I was shocked to receive a bill for a cancelled second appointment which occurred one week after the first appointment. I called the provider and told them that I never scheduled a second appointment. They said that I made one according to their records. I reiterated that was not true and mentioned that I did not receive any card, email reminder or sms about any such appointment. They insisted that that I told the receptionist "yes" when she asked me whether I need to schedule a second appointment and that she made one for a week later. I told them that I refuse to pay for a missed second appointment that I never made and told them that I will share my experience on social media so other customers won't fall into the same trap. It is a shame that this provider tries to extort money from customers using unethical/fraudulent billing practices without providing any evidence. I will NEVER go to this provider again and plan to report them to the Better Business Bureau.

i've never ordered glasses online did not feel comfortable doing so. Was very happy to find the…read morestore in the mall. All the sales associates were very helpful. Offered advice and/or suggestions. I did wind up ordering two pair of sunglasses they were able to have my prescription added, and my glasses were shipped to me. A seamless process and very happy with my decision. Sidenote, I was able to use my flexible spending funds to purchase my glasses.

I like this location. I don't like the WP lists a local phone number that routes you to a call…read morecenter. When you ask to be connected to the store you're told they can email the store and someone will call you back. That's deceitful to list a local phone number and then dump me in a call center. Literally no one wants to talk to a call center. Terrible company practice.

I have been to the LensCrafters location next to Macy's three times to purchase/repair eyeglasses…read more Each time, I have worked with different service staff and every one has been very helpful in selecting frames. Twice, they have repaired frames for me, first by Sarah and then by Roland. Both were able to repair my frames right then and there. They have an excellent selection of frames. And for Ray-Bans, which are my go-to brand, they have a wider selection than other retailers. I highly recommend Lenscrafters -- and the team working at this location.

My experience with Dr. Shereen Hakki at Lens Crafters was horrible. She got my prescription wrong…read morethe first time. I had been going to Lens Crafters for the past 7 years (but a different doctor) and had no issues. My most recent eye exam experience was horrible and that's because of Dr. Shereen Hakki. It's my 1st time getting contact lenses ever, and it just happened to schedule with Dr. Shereen Hakki last May 3rd at 3:40pm. I did not get seen until 4:30 pm. Dr. Hakki spent no more than 2 mins with me reading the eye chart/letters thru the lens machine; I felt like she rushed the eye exam and it was not very thorough. Since it was my first time getting contacts, the doctor has to stay to ensure I am able to put the contact lenses on and off at least 3x. She kept saying she has to leave by 7pm so I gotta put the contact lens on quickly. She said it at least 3 times and I thought that was very rude and very unprofessional. Dr. Hakki said I can go home wearing the contact lenses, however, during checkout, right off the bat I could not read the screen when signing my name on the payment terminal; I mentioned that but Dr. Hakki dismissed it and said "you had the contacts for 5 mins, you'll be fine". On the drive home, I cannot read the street signs, nor the highway signs, nor see my car's dashboard very clearly and it was slightly blurry vision. I also could not see clearly the food that I was eating that night nor read any text on my phone clearly. Imagine if I had gotten into a car accident on my way home or if I hit someone while driving? The very next day I wore the contacts, it made me horribly nauseas, very dizzy and caused me to vomit. The prescription Dr. Hakki gave me was: "OD -3.25, Cyl -0.50, 90 axis" "OS -3.25, Cyl DS" "Lens Type Progressive" "Multi Focal" My old prescription last year (from a different doctor) was: "OD -2.50" "OS -2.50" "Lens Type Single Vision" Clearly there was HUGE discrepancy between last year and Dr. Hakki's prescription. And so I went back Monday May 6. My appointment was at 12noon, but I did not get seen till 12:25. I told her that the prescription she gave me made me dizzy, nauseas and caused me to vomit, I could not read my phone, see my food that I eat, nor could I see my car's dashboard clearly. I told her my old eye glasses with my last year's prescription (from a different doctor) did not give me any issues. She held a lens over at my eyes twice, and concluded "your issue is psychological". How very unprofessional is that to say to a patient? She then proceeded to say "I will just write you the same old prescription and make a note 'as per patient's request". She did not thoroughly recheck and I was out the office by 12:40pm. To write "as per patient's request" was her being lazy to recheck my prescription thoroughly. I'm not the one with a medical degree. Do your job Dr. Shereen Hakki. I am now with a different optometrist, and with better care. My new doctor spent 45 mins with me, ensuring my eye chart exam was thorough. My new doctor, looked thru my eyes while I wore my contacts - which Dr. Hakki never did. Imagine if I got into a car accident driving home or I accidentally hit someone because I was sent home with a very wrong prescription and not able to see clearly? I do NOT recommend Dr. Shereen Hakki to anyone, not even my worst enemies. And lens crafters lost a customer of over 7 years.

As always, great service and great products. We have been using their services for 30+ years and…read morehave never been disappointed. Small, multi-generational family business.

Over the top customer service, dedicated and professional. Family owned business, and It shows!read more