My family and I have been going to Springfield Opticians for many years. Their friendly staff go…read moreout of their way to help you with whatever you need. Definitely recommended!

I have gone to this location for over a decade.. and I used to love it. I started to develop…read moresignificant flashes in my eyesight and went in to have it checked out. The doctor told me they saw nothing and there was a chance within the next 5 weeks my retina could detach. I ended up going to wills eye mid Atlantic retina for a second opinion.. I got diagnosed with Central serous retinopathy (CSR) where fluid builds up behind the retina in the eye causing vision distortion. When I went in for my follow up at Springfield opticians the doctor got angry. She was upset I had gotten a second opinion and basically told me I only have floaters and that I should just leave since I have another appt with wills eye.. (even though she had the report from wills eye in her hand. She didn't even care to read it..) Needless to say, if you're having serious eye issues I would be cautious.

I will never spend money here ...my mother bought glasses from them and they wouldn't give her…read moremoney back even tho the receipt said so...told us to hire a lawyer...not fair at all

Great selection of glasses, however, poor business practice. Unable to reach via phone and have…read morebeen trying for days. I do not recommend unless you live in the city. I live in VA and it is heartbreaking as I need assistance with getting lens. Voicemail messages are not replied to and can't leave another message because inbox is full. Really!!?? Totally unacceptable!

I've been coming here for a couple years now and my favorite optometrist has been Dr. Chad Edmonds!…read moreI've only had to come for standard eye exams and contact fittings, but I appreciated that when we were talking about my work and lifestyle Dr. Edmonds was even able to make suggestions about what settings to use on the computer to promote more blinking (helps with dry eyes). He went above and beyond by even doing the cost comparison for me when I was considering two contact brands, the manufacturer's rebates, and their in-office promotions. I also love that this practice has the option to text their staff, I do find that to be easier than calling because their phone lines are often quite busy. When it was time to order my contacts I had the option to order through the site Dr. Contact Lens or through them directly to save an additional 15% off. I've been a happy customer here and would recommend it!

My daughter was referred to this practice for vision therapy, the doctor was fantastic but the…read morebilling department and front desk staff was horrible. They did not return our phone calls, they do not answer their phone, they were unable to answer our questions when we did finally get a person on the phone, did not mail a doctor letter of medical necessity to our insurance company and did not inform us that our insurance was not covering the therapy. We ended up with months of unpaid bills that we didn't know we were responsible for. We are happy with the doctor but the billing and admin parts of the practice are a nightmare to deal with. We will not be going back to the practice and we have informed the neurologist that recommended the practice about our horrible experience.

It doesn't get any better. I was with the same optical store for several years and switched to…read moreIntegrity about 4 years ago. I have worked with Dominic from the start and have been very pleased. with everything he has done. Everything has always been done on a timely basis and at a fair price. Dominic always has your interest in mind, I will never go back to my old Optician even though it is much closer.

I was informed that my prescription had changed shortly before moving to a new city, and that my…read moreold prescription was the reason I was having headaches and issues with my vision. I needed a new pair of glasses right away. I called Integrity Eye Associates right away and Domenick was incredibly helpful -- I came in on Tuesday afternoon and the glasses were delivered by Friday morning! I had called multiple other stores but no one else could ship my glasses this quickly. Dom was also great about helping me look through various frames (they have some nice ones in store), and helped me out with tightening up my existing frames. The resulting glasses (frames + lenses) felt and looked new! Great products and service! Would recommend.

As always, great service and great products. We have been using their services for 30+ years and…read morehave never been disappointed. Small, multi-generational family business.

Over the top customer service, dedicated and professional. Family owned business, and It shows!read more

Received a very thorough eye exam when I experienced problems reading. Dr. Kayla suggested I go for…read morean evaluation for cataract surgery which I did end up having. I had all my follow up appointments with Dr Kayla. She was great at explaining the way the eye heals and what to expect, especially after the first eye was done, and I was waiting for the second eye to be operated on - that was a pretty weird experience! Everyone there is very helpful and the atmosphere is calm, plenty of beverages to enjoy in the waiting room. Great selection of frames. I need to go back and order a frame with my new prescription. I've never felt like any of the chain optometry businesses got my prescriptions quite right, but I have never felt that way after an exam with Dr. Kayla.

Just finished my first appointment with Kayla and couldn't be happier with my experience! Her and…read moreAshley were so welcoming and friendly. My appointment was quick and informing. I am so happy I found her office for my future eye appointments. Such a great addition to Lancaster Ave!

Horrible. If I could rank them less then one star I would. They have no clue what they are doing…read more If you have people working at your establishment they should probably be educated on their insurance policies. Do Not come here!

Had an eye emergency (laser pointed at eyes by another) and they denied me because my insurance…read moreonly covered routine eye maintenance. I was willing to pay in cash/credit but they still denied me.

Absolutely wonderful folks. They've taken me from only needing glasses to drive at night through…read moreprogressive lenses, and it's always a delight to see them.

Shameful Customer Service…read more The glasses I purchased from Bonds Eye Care in January 2024 fell apart in June 2025, while I was cleaning them. Unfortunately, the glasses only had a 1-year warranty. I contacted Bonds immediately and sent photos of the broken glasses to see whether they could be fixed. I was told the glasses could not be fixed, so I called to make an appointment to discuss replacement glasses. When I spoke with Jeff, he informed me that, beyond the loyalty discount given to existing customers for new glasses, the company would not provide any support. Having spent over $500 on these glasses, I was hoping Bonds would stand by their products and support their customers who have purchased defective glasses. This kind of poor service is what leads people back to the big box stores instead of supporting small businesses. Shameful.