Buyer beware. Mom contracted these gentlemen through Thumbtack, so we thought they were vetted. They are not even accredited on BBB. The day before move day they contacted my mom to say they double booked her 10 am slot, could she please move at 2:30 PM same day? She said sure. We hired Visonary to do some packing and all of the moving for mom's 3 bedroom condo, but I had done a good portion of packing prior. They were aware that she was moving to a facility - elderly apartments. At 4:00 mom had to call Justin (owner) to find out where they were. He did not answer, but did return our call soon after. He apologized and stated that the job they were on in Tacoma (we were in Lacey) and they were 20 minutes from being complete, then they would pick up boxes and be out to us, about another hour and a half- putting them there at 5:30 when the new time was supposed to be 2:30! We had been sitting around waiting for an hour and a half already and the front doors to the new facility lock at 7:30. So I had my kids bring garbage sacks over and we unhooked all electronics and bagged as many items as possible to save time. By 6:00 there was still no word from Justin. At 6:30 mom called him again and he said he was sorry, it was another 20 minutes until he finished the job in Tacoma and then they'd be on their way! Mom calls the facility to make sure the manager is ok with us doing a move in at 8 or 9 and she said that should be ok, just make it quick. So she tell Justin to hurry, that we are not able to do the move too late and that we have disconnected everything (TV, cable, computer) at this home. Justin and his helper finally make it to the condo in Lacey at 8:26 PM. My brother is helping haul as many items as the movers, who seemed to be having a hard time with their straps and didn't take much care with the items they were putting on the truck. The truck gets full and some things are added to my van. By 10:15 we are as ready as we can be and Justin insists he doesn't need the address, he is just going to follow. We get to the facility where I now have to man the entrance because I have to open the door everytime they need to enter the building and as they open the truck the first thing that is pulled off is a can off coffee and I am asked if it is mine. I said I have no idea what my mother may have stored in a coffee can and he said it was coffee. When I said she doesn't drink coffee his response was "oh, it must have been from the last house."
Now the even worse part of the move happens. These two grown men, one of whom owns a moving company for 4 years, are unloading a truck a box or two at a time and having me open the door for each of these trips to the elevator - which I soon figure out that THEY ARE HOLDING OPEN WITH A BOX SO THEY CAN FILL IT. IN AN ELDERLY HOME!!! As soon as I see this, I tell Justin to send the elevator up, since his helper was waiting on the next floor to unload it and my brother was running everything to the apartment. I then tell him he needs to stack things near the elevator until he has enough, then put it in the elevator and send it up. And, because they were running in and out of the building so many times, and dropping things off the truck, and the doors to the building make a lot of noise, the manager came and talked to us and had to do damage control with residents for the noise complaints. At the end of all of this, when it was time to pay, Justin felt he was being kind in offering not to make us pay for the boxes he brought (did I mention that they didn't realize they needed to have tape for moving services?) - we used 5 boxes, and he offered us 10% off. When I said that he wasted 6 hours of my time, and my brother and I ended up doing work that we had hired him to do, he looked to my brother and asked "what do you want, a free move?" I said it was worth it to pay him the $360 he said just to leave these reviews and it had him scared. Apparently this is why he had a perfect record before now - he always brought his price down. Oh, and we couldnt find the fridge and freezer items that I packed in small bins by the front door until the next night because these geniuses had used one of their boxes to pack my boxes inside of it. So we thought for a day they stole mom's food and I had to go to the store and buy new food to replace it all. Later found out it needed replaced because they were morons who packed boxes inside of a box, so it was rotten anyway. And I had to clean the parking lot and empty my van myself because it was 12:45 AM when they finished unloading their truck and I just wanted them the heck out of there. Run away from these guys! Update justin refunded $70 and asked me to take down the review. He apologized but I am leery of a company that has such stellar comments and gave such poor service. I doubt this was a one time thing, but commend him for attempting to make things right when he saw this review. read more