Came back to get glasses and a contact lens fitting. This place is excellent. Everything is fast,…read moreeasy, no pressure, no confusion. Just the way I like it. Oh, and friendly.

Having never been to an optometrist I was unfamiliar with the common practices of buying glasses…read more My visit with the doctor was great, very friendly and attentive. The issue began when I left the doctor and was attended to by Nora H, a staff member. After showing me the glasses they carried she explained that I could buy the frames from another location but had to bring them back so they could install the lenses. She said that the insurance required them to send the glasses to a specific lab in order to install the lenses. Therefore I did not need my prescription. After speaking with my wife, who has been wearing glasses most of her life, she found the interaction unbelievable. Eventually I returned and forcefully asked for my prescription. Although my experience with the doctor was great the deceitful practices employed by the staff is enough reason me never to return.

I had a great experience coming to Clearview in Rancho. I called over the phone and Ashley was able…read moreto listen to everything I needed and was very patient and ended up getting exactly what I wanted. I definitely will be coming back. Thanks to Ashley

Arrived at 6:30 pm and closing time was 7:00 pm. I only needed a few minutes to make a purchase…read moredecision. Been shopping here for the entire family for years. Lights were dim and staff refused to turn them back on, saying store closes in 30 minutes. Kevin in particular was quite unfriendly and unhelpful. In vain, I asked for more light three different times. Will think twice before going back.

I'm from Nevada visiting family here in SoCal. My glasses broke and I brought them to LensCrafters…read morehere. Ivan replaced my nosepads no charge and wished me a nice day. what a refreshing experience. I would recommend this store to anyone.

I had my coach glasses for 15 years and they broke I found the same frames on EBAY and went to…read moreLensCrafters replaced my lenses with the old ones for free!

So my mom was in great need to update her prescription glasses, and not only did they have a same…read moreday appointment available, but the front staff and doctor were so kind and helpful towards us! My mom has difficult eyes for some doctors, but not for Dr. Nguyen! She immediately was able to identify all of her eye issues AND get her the right prescription in a very quick and efficient manner. My mom told me she was very satisfied with her experience, and we are looking forward to making this her permanent eye clinic =)

I popped in to the office to see if I liked the options for glasses. I was lucky enough to get a…read moresame day visit with the doctor. After some guidance I was able to pick a great pair of frames for my face. Everyone was so friendly and helpful! Great place to visit!

I went in Thursday as a walk-in and was able to get an exam and glasses all within an hr and a…read morehalf! It was my first time needing glasses and the staff and doctor were so sweet and patient. I forgot the gentleman's name who helped me, but he was super nice/welcoming. 10/10! I can't wait for my new glasses to come in

I originally visited America's Best on May 15 for a comprehensive eye exam for both eyeglasses and…read morecontact lenses. Before making any purchases, I specifically told the representative helping me that my main priority was getting contact lenses. I even asked if using my insurance toward glasses first would affect my ability to use my contact lens benefits because, if it would, I didn't want to purchase glasses. He assured me it would not be an issue. I was told I would receive a call when my glasses and contact lens trial lenses were ready. After hearing nothing for over a month, I returned on June 17 to check on my order. I picked up my glasses but was then told I couldn't receive my contact lens trials without a contact lens fitting. I don't understand why that couldn't have been done the same day, especially since there was no one else waiting. Instead, I had to make another trip back. To make matters worse, I was immediately unhappy with my glasses. They have a constant glare or hazy appearance, almost as if the lenses are scratched. When I brought up my concerns, the representative brushed them off and told me it was because I didn't purchase the upgraded lens coatings and that these were simply the "cheap plastic" lenses. There was very little empathy or effort to address my concerns, and I left feeling dismissed. I returned on June 18 for my contact lens fitting, only to be told that I couldn't use my insurance for contacts because it had already been used toward my glasses--the exact situation I had specifically asked about before purchasing them. Had I been given the correct information on May 15, I would have made a completely different decision. Instead, I was told someone would call me back within a few days after they worked on resolving the issue. A month passed, and once again, I heard absolutely nothing. I had to return to the store myself, only to be told that the issue was related to how my insurance had been processed. While the assistant manager did make an effort to help, it felt very minimal. As soon as she realized what had happened, she pointed me to my insurance company's phone number and told me to call to have my benefits re-authorized instead of taking the initiative to make the call herself. Considering the issue stemmed from how everything had been handled at their location--not because of anything I did--I felt the responsibility to resolve it should not have fallen on me. My vision insurance covers the eye exam separately and provides an allowance toward either contacts or glasses, so being told the exam was the reason I couldn't use my contact lens benefits made no sense. I ultimately had to spend my own time trying to fix a problem that resulted from incorrect information and how my benefits were originally processed. By this point, I had already spent almost two months trying to get my contact lenses. The assistant manager offered a discount of around $40-$50 for the inconvenience, which I appreciated, but it didn't solve the real problem. I explained that I had completely run out of contact lenses and had nothing left to wear while waiting for my order, making this much more than just an inconvenience. Because of that, I asked if my contacts could be expedited and was told they would arrive within 4-5 business days, not including the weekend. Instead, I later received two separate emails showing an estimated delivery date of August 19, meaning it will have taken three months from my original appointment just to receive my contact lenses. I now have no contact lenses to wear while waiting because of delays and mistakes that were completely outside of my control. This entire experience has been filled with misinformation, poor communication, and a lack of accountability. I was given incorrect information from the very beginning, my concerns about my glasses were dismissed, I repeatedly had to follow up because no one ever called me as promised, and I was left fixing problems that were not my responsibility. This was my first and last visit to this location. I expected knowledgeable staff who understood vision insurance, communicated with their patients, and took ownership when mistakes were made. Unfortunately, that was not my experience, and I will be taking my business elsewhere.

My husband and I have been coming here for 20+ years--and we love them!…read more They recently remodeled and it looks beautiful. The staff is amazing--so knowledgeable, friendly, and always accommodating with scheduling. Their eyewear selection is great, and their equipment is super high-tech and up to date. The owners are the sweetest, and every optometrist we've seen has been incredible. My son comes here too for glasses and myopia treatment, and they're wonderful with kids. The office is bright, clean, and always well-maintained. Highly recommend--you'll get the best care here!

I just gave this place a second chance on basis of my last experience with them like two years ago…read more, which was not very pleasant. However they got me back with their best phone appointment Front desk welcoming Going through very clearly the insurance policy They were not at all pushy What ever I wanted they agreed to provide Here I will must mention Alisha ,super sweet person to explain insurance and with cost estimates Ivy , helping with checking out , kept it simple and easy and not at all making it too pushy to sell different random stuff. And yes DOP, Ms. Jessica very intelligent and attentive to answer all your questions and very thoroughly check her patients. I am Happy and Back

We've been fans of Warby Parker from our time in AZ…read more The variety seems better than most retailers. Our Rep/Technician James was super helpful and friendly. We actually drove 35+ miles to get new glasses and we weren't disappointed. Yes, you read that correctly. They're that good. They even mail your glasses to you Free-Of-Charge. Nice!

Irving and AJ are the best. They both have been very helpful and friendly the multiple times that…read morewe've been there for my son and husband. Great customer service. Highly recommend.

I had a confirmed eye exam appointment scheduled today at this Target Optical location. About two…read morehours before the appointment, I received an email stating my appointment had been cancelled because the office was "unable to reach me." I am a returning patient who has consistently attended appointments and paid out of pocket without issue. I did not receive any voicemail or warning that my confirmed appointment would be released. I had already requested time off work specifically for this appointment, so cancelling it last minute was extremely frustrating and unprofessional. If appointments require additional confirmation beyond the original confirmation, that policy should be clearly communicated beforehand instead of cancelling patients at the last minute. Very disappointed with how this was handled.

Receptionist was rude. Didn't even greet us. I had to say hello. Only come to find out they don't…read moredo their job and check benefits. Doctoral no longer contracted by our insurance. Don't wait your time going here if you can help it.