Extremely disappointed…read more I was a loyal customer of this optometrist for over five years, and this is how they chose to treat a long-time customer. I ordered a pair of glasses and was told they would be ready in two weeks. After waiting three weeks, I had to call because no one contacted me. That's when I was told my glasses had been lost in the warehouse. I was told someone would get back to me with an update. No one ever did. I called again and spoke directly with the office manager. I explained how frustrating the situation had been and asked if they could offer any type of discount or courtesy because of the inconvenience. Her response was essentially that there was nothing they could do and that I should just come in and pick up my refund. When I arrived at the office, I wasn't greeted with an apology. No one said, "We're sorry for the inconvenience," or acknowledged the frustration this caused. After more than five years as a loyal customer, that lack of basic customer service was incredibly disappointing. Mistakes happen. Losing an order can happen. But failing to communicate, failing to follow up, showing no empathy, and making no effort to make things right is unacceptable. This experience made it clear that customer loyalty means very little to this office. I have taken my business elsewhere and will never return. I cannot recommend this office based on the way I was treated.

I walked into this optical store today and wasn't greeted at all--no "hi," no "welcome," nothing…read more The staff saw me, but I still had to get their attention, even though there was only one other customer in the store. When someone finally approached me, there was still no greeting--just "Can I help you?" said in a very curt tone. I explained that I only needed to replace some lenses. She immediately asked if I had a prescription and, even after I told her it was just for reading, she insisted--very rudely--that I still needed one. The entire interaction felt dismissive and unfriendly, as if I were inconveniencing them. I ended the conversation by saying, "Okay, thanks, bye," because there was no reason to waste any more time there. Customer service was completely lacking. A simple greeting and a respectful tone go a long way, but unfortunately, this place had neither. I'd rather spend my money somewhere like CVS, where you can purchase reading lenses without needing a prescription.

If you're looking for an optometrist group, look no further! I traveled over 20 miles to visit this…read moreoffice. After reading the reviews, I decided to make appointments for my entire family, and I don't mind traveling for great service. As soon as we arrived, we were greeted warmly. They performed thorough eye exams and provided outstanding customer service. You never leave wondering because they explain everything clearly. The customer service is top-notch! Also, this place is spotless--coming from a clean freak! Everyone was amazing. Thank you, Oasis, for such a great experience!

I had a very disappointing experience at this office. Dr. Lee was not professional and showed very…read morelittle patience with my 4-year-old son during his eye exam. My son was nervous and having difficulty cooperating, which is common for young children, but Dr. Lee appeared visibly frustrated. Her facial expressions and tone made it clear that she was annoyed with the situation. I expected a pediatric optometrist to be understanding, patient, and experienced in working with young children. Unfortunately, that was not our experience. The lack of patience and professionalism made us feel uncomfortable, and we decided to leave the appointment upset and disappointed. I would not recommend this office to parents looking for a caring and child-friendly eye doctor.

Yeah overall I had a great experience. The doctor is great and friendly, very personable. You…read moredon't feel rushed when asking questions. The eye exam is very thorough and I feel like they have up to date technology and equipment. Buying actual glasses there is quite expensive, even with the "deals" they had. So I let them know I'd take the prescription and buy my glasses at Costco or online. They also require a deposit of you go on a Saturday questions was weird but they did return it. Overall, will most likely be back next year because service was really good.

My glasses broke this morning ( screw fell out). These kind people gave me an appointment on my…read morelunch break and repaired them on the spot at no charge. I was so happy! Ashley and Eunice in the front office (sorry, I did not get the nice lady's name that repaired my glasses ) were so polite and professional. I buy a new pair of glasses every two years or so, and I am due for a new pair in January. Guess where I'll be making my appointment?

First and foremost, Thank you again Dr. Gupta & Staff here at Chino Hills Eye-care for the…read moreexcellent care you have provided for over 22 years to our entire family. This review is so long over due. I called prior to going is this morning with a question regarding my prescription glasses. After explaining to the staff what I needed, they responded "no problem, come on in" which I did, Sheila helped me, she knew I had to run a few errands which took approximately 60-90 minutes. Upon returning the glasses were done. I was really happy the work was able to be completed on site, rather than having to be sent out Parking is great, the office is always super clean. Over the years this business has really grown from three employees to now over ten. Our three kids who were all under eight, are now adults and since moved away to neighboring city's. All three have remained very loyal to this neighborhood business, they love Dr. Gupta and all the staff. I can't imagine going anywhere else. In fact, Cherie and Sheila have been here for the long haul. That alone speaks high volumes about the overall service provided. I will always recommend any family or friends to come here. Thanks again for taking care of all five of us Truly, Joe & Lisa , K,K, & M H.

We were referred to Dr. Gupta by Dr. Garg (UCI) for scleral len due to poor vision after cornea…read moretransplant. My husband was fitted with scleral len on Friday. OMG it is life changing. He was so excited to be able to see clearly after 10 plus years and the constant headaches went away. His mood has changed dramatically and is no longer cranky and moody. Our family thanks Dr. Gupta and his staffs for being so friendly, professional, and attentive. Everything was explained in details by Dr. Gupta and his staffs from the 1st time we were there until the day of the fitting. Best of all Dr. Gupta has brought back the friendly, easy going husband and the father that we missed for a while. No more short temper, crankiness, and moodiness. Thank you!!!!

Very good service and the optometrist is very honest person. Told my daughter that she doesn't need…read moreto get new glasses. We still opted to a new pair but no one tried to up sell me. Tried another local place across the way, they really try to get to buy.

They get your prescription right. And can get glasses…read more What more do you need. COSTCO is the same price and will mess up your eye exam.

My husband referred me to Excel Family Optometry, and I'm so glad I went there. The equipment is…read morenewer, and the staff is very friendly. I really like the doctor, he is very knowledgeable. He introduced me to the concept of monovision, which basically means wearing a contact lens in one eye for distance and using the other eye for reading. I had never heard of this before, but I'm really happy with how well it works for me. I had a great experience and will definitely be going back to Excel Family Optometry every year!

I love Excel! I've been a loyal customer for years, and their service is always top-tier. I've…read morebuilt the cutest collection of prescription glasses from them, seriously obsessed. Pro tip: if you don't see the color you want in-store, ask their staff. They often have additional options available to order from their online catalog that aren't on display, depending on the designer. Right now, I have green, pink, gray, and the cutest brown frames, plus both readers and driving glasses. They truly have something for every vibe! Dr. Nguyen is so patient and professional!

Amazing office. The front office staff was very friendly at check-in. The optometrist was very…read morekind, professional and helpful. He took his time with the exam, explaining everything he was doing and asking if I had any questions. Very thoughtful examination with state of the art equipment. He explained the slight vision change I had, and explained every number he was putting in the prescription for glasses. From start to finish it took one hour. The assistant that helped me select glasses was knowledgeable and helpful. I highly recommend this office. I came here on a referral from a colleague and am glad I made the appointment.

Great equipment and decent selection of frames. Can look up insurance for you so you don't even…read moreneed to have your card with you. Exam was fast due to higher tech equipment and efficient explanation of tests. Granted, I also have decent vision. Recommended some reading glasses, but didn't push for the sale. Would recommend

Dr. Hofacre is kind, thorough, and an expert problem-solver. She took time to really listen,…read moreexplained my options clearly, and made sure my prescription felt exactly right before I left. The office is efficient and welcoming, and you can tell she genuinely cares about long-term eye health, not just rushing you through an appointment. Highly recommend if you want personalized care from someone who truly knows her craft.

Today I went to Hofacre Optometric, it is inside Costco at 13111 Peyton Drive, Chino Hills. The…read morecheck-in process was seamless and the reception staff (Debbie) was professional. She helped me and explained to me all the different test will be done on my eyes in plain simple English and always willing to answer all my questions and concerns. Dr. Chapman was excellent. The eye exam was very thorough and she was very patient when I hesitate a lot of time on which lens are better. I didn't feel rushed at all and her expertise gave me great confidence in my new prescription. I highly recommend this location for anyone looking for professional sevice.