I went to this clinic for a regular check up and for a new prescription. What I waited 3 weeks to…read moreget was a pair of thick, heavy, prism glasses which I did not want or ask for. Dr. Hornsby examined me. I told the woman that was supposed to assist me that they are not what I wanted, so she told me that they could substitute those with regular precription lens. All I had to do was wait until the replacement glasses came in and they would call me to bring in my own frames and the refit would take about an hour. Well, they did call me and they prepared the regular lens to fit my frame. When I sat down to try the glasses on, the same woman sat down accross from me and immediately accused me of cussing and told me that my conduct was not allowed in the store. I was totally shocked by her accusation and asked where that came from because I did not cuss at anyone at any time and she told me that 2 other employees heard me and told her. My wife was with me and she said I did not cuss at all. The woman then told me that the store has microphones and that she would listen to hear what I said. Well, she never got back to me on that and the new glasses are totally useless because when I put them on, everything was distorted and blurry. I told her that and she said that I just had to get used to them. Get used to them, have you ever had to get used to a pair of prescription glasses? I'm 87 years old and a retired, decorated U.S. Navy veteran and I have had dozens of prescription glasses in my life and never had to GET USED TO THEM. I also have never been treated so badly at any store in my entire life. The woman that said I was cussing and assisted me was very rude to say the least. She would not listen long enough for me to tell her what the problem was with the glasses. Now I'm out $533 and no glasses. I bought a pair of Walmart READERS for about $12 and can read and see better then what I got at this place. PLEASE, don't go to this store for anything.

Drs are great, however service to get contacts or place orders do not work. On my 5th attempt in 2…read moreweeks to get a contact order. Still on hold at 15 min!

I go here for all of my glasses and my contact lenses my daughter also Goes here for her…read moreeyeglasses. I took my mother in today after leaving Danny vision completely devastated at what they had done to my mother and how they had costed her over $500 for a pair of damaged eyeglasses. Walking in the door the doctor hard as I started to explain about the glasses Danny vision had messed up and would not fix or refund and he came immediately over and asked how he could help. They were very helpful and made my mother feel so much better and now they have another customer who will be going back. They are always attentive and personal and you are never in there for very long their work is top notch and I would recommend them to anyone

If I could give them a zero I would because they do not even deserve a star at all. I have been…read moregoing to them for over a month for a eye infection. The attitude at the front desk has got to be the worst in any business. On second visit I was told my follow up would be at the time she told me or else. So I let her put me down for three days later and cancelled on day of because I was still aggravated at her. Now it is 2 weeks later and I still have this eye infection so I come in but I called before to see if needed appointment or just walk in. Was told we don't do appointments but need to be here by 10:30. When I arrive they argued with me at front desk there phone had not rung so I literally pulled out my phone and showed them. Also I have federal Bcbs and my copay should be the same every time and I have my remit to show first two were both $30 but they collected $40 and $25 because they would not listen to me. I have worked in medical field for over 30 years and never in my life seen poor professionalism. This will be my last visit but I will let doctor know how they treat people and with people like that working his front desk he might as well retire.

The check in process has been the worst I've ever seen. People that came in after us were seen…read morebefore us. We love Dr. Denny. But the out front service is going to force me to find a new optometrist. Tried talking to office manager but they were not working today. One person left and at least two to three others weren't happy as well. Not only were they incorporated they were rude. Our 10:20 appointment turned into 11:30 and it was after 1:00 before we left.

I notice every thing. The wait was reasonable. Just come prepared. Don't come an hour early and…read moreloudly complain you've been waiting an hour and about to leave. Like really? Just leave. I don't mind waiting for quality and accuracy. The staff was professional and well coordinated. Each person knew exactly what he/she was suppose to do. Even with difficult patients the staff remained calm. No personal chatter or complaining behind the desk. Just smile more. I have been a patient since 1986 and still happy. Very pleased to see a diverse, knowledgeable staff. Thank you.

My family and myself love the Enterprise office. Today was my 2 years old first visit. They did a…read morewonderful job with him (and always do awesome with my older 2). Dr. Perryman is the best! It's wonderful place. I love the ladies at the desk as well. They are always so helpful and nice With the COVID19, they made everything more comfortable. The only complaint I had today is about the red headed young girl who was doing the glasses . I was going to sit my 2 year old in the chair to put his shoes on and her tone was a little off about us needing to sit to the side. But she may not have had a good day or something. I hope our next meeting goes better and if she was having a bad day, it got better.

Absolutely amazing! They are so friendly and full of life. I loved it! I usually dislike going to…read morethe optometrist because you feel shuffled in and blam puck these and get out. Not here! They took their time and made sure you were happy with your choices. But beyond that, my spouse had a serious eye condition. He has been to several optometrists over the years and told he had holes in his retinas but was never told it was important to have it checked beyond an eye exam. Family Eye Center did not just pass him off. They schedule him to see a specialist where he found out one of the holes was leaking. If he had waited much longer he could have lost vision in that eye. THANK YOU ALL SO MUCH! I can not express my gratitude and appreciation for everything you did for us.

While the experience I had with the manager at the Dothan AL location wasn't positive, I think…read moreAmerica's Best as a company does care about their clients and went above and beyond to try to help me with my glasses issue.

Only reason for this being the ratings is due to the facts of... Only has one eye dr at this…read morelocation and is not there on Mondays either. 2nd reason you will have an appointment and have to spend like 2-3 hrs to be seen. 3rd reason is Dr made my mom get into the chair after she had just lost her leg, then have her go back into the waiting room, then do it one more time and she couldn't get up a 3rd time. Customer service was excellent from everyone else.

Precise exams and explains issues to patient, answers Q also. I have been using him for about…read morethirty years. Prices fair for eyewear.

I can see really good and there really nice people but the glasses frames are not worth a crap what…read moredo I do

Words can hardly express how grateful for Dr. Heersink and his team at eye center south in Dothan…read more starting with my first appointment, I was met with professionalism and thorough examinations, that helped build my confidence in trusting them with performing such an important eye EVO ICL. Dr. Heersink and his team did an incredible job with my surgery and There's no one else I would've trusted do the surgery. Some may say that the wait times Are a bit long, but honestly the team At Eye Center south are working around the clock and I would rather spend a little more time waiting on Perfection, then rush on something as important as the eyes. If I could give them more than five stars, I would rate them 20/20 just like my vision.

In October of 2025 I went to the Marianna store for an eye exam and looked for frames at that…read morestore, I didn't see anything that was fitting me just right, they suggested I go to the Dothan office that they had a larger selection. I went over and found a pair that I liked, sat with one of their SALESPEOPLE and was told that after insurance my TOTAL would be $400. I paid for the sunglasses and asked for them to be sent to the Marianna office because it was closer for me to pick up. I was sent or received a message a couple to a few weeks later that my sunglasses were ready for pick up. I went to the Marianna office and they told me they did not receive them they were still in the Dothan office, I was going away that weekend and wanted the new glasses so I drove to Dothan and picked them up. Fast forward a couple months I get a bill for $1100 for my glasses. Make a call to the Dothan office and they say it was never submitted to the insurance company and said they would submit it. Now 6 months later I get a bill for $92 for sales tax on the glasses that I paid $400 for. These guys play a lot of games with their billing and making the numbers look better than they are! I guess the first girl doesn't know how to add the tax to my "TOTAL" before the sale. The other people don't know how to add my insurance to the sale and the other people don't know how to ship the glasses to Marianna like I asked before they tell me they are there. Not very professional! Typical salespeople!! BEWARE!! For me NEVER AGAIN!! TOO much stupidity for a pair of glasses!!

Excellent, professional, and expedient service with a welcoming atmosphere. Make this your eyecare…read morestop.

I was staying in Troy because I had to leave my home in Panama City after Hurricane Michael. I lost…read moremy contact lense prescription and all my contacts so I needed a new script and more lenses. The staff was super nice! Dr. Moring and everyone else was just great. The place is very nice, clean, professional and I would highly recommend to anyone who needs an eye appointment, glasses or contacts.