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Sunglass Hut

5.0 (1 review)
Open • 12:00 pm - 6:00 PM

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6 years ago

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Eyemart Express

Eyemart Express

(31 reviews)

$$

Every time we go in here, there's unnecessaryness. I don't care what it is. Today, it was a…read moreglasses adjustment. I ended up walking out. It was ridiculous.

Do not shop here. Go elsewhere if you want to be treated fairly…read more What to expect: - Hours of wasted time due to their faults that you will never get back - Optician that is rude and unprofessional - Improper prescription filled - General Manager that will not ultimately own up to her employees' mistakes by making things right - Customer service would rather lose a customer than fix the situation ------------------ Through my purchase process we ran into several discrepancies, falsifying info, and mishaps with our glasses. The initial Optician was unprofessional in her approach to customers. I was not knowledgeable in the ordering process and all of the unique features but I was expected to none the less. I was literally asked "What do you want" without any context of what they were referring to. I had to ask several times what she was referring to just to get to the point that she was asking about lenses and features. How was I supposed to know what my options were. Additionally, the opticians openly talked negative of a customer after they left out loud in front of everyone else. At this point I honestly felt uncomfortable. After placing the order and leaving, I received a call saying they could not fill my prescription with the lenses I chose. Not a big issue just order what I need. Instead of offering that option I was asked to come back to pick new frames. I had to ask several times what other options were available before the optician offered to order the lenses I needed. Ultimately the optician failed to order the correct lenses and didn't want to incur the cost of the mistake. At this point I wanted to end the process and move on. I asked for them to stop everything and refund me my purchase. However only a manager could do this but they weren't there forcing me to go into the store the next day. The next day I spoke with the General Manager and expressed my concerns and asked to stop the order and issue a refund. She presented a few options to include covering the difference in the lenses ($40) and an additional $10 off. I accepted and regretfully continued thinking that things would be better. Mine and my son's everyday glasses were ultimately ready 14 and 15 days later. However, I never received a call because a strange number was put into my profile. Additionally discovered that instead of putting a warranty on both my glasses, the Optician noted I declined on two of the four ordered which never occurred. The tech was unable to help me because of course they needed the General Manager and they weren't there. After receiving my son's glasses we discovered that night that his glasses were incorrectly made forcing me to go into the store again. Again, I went back to the store. I asked for them to make the situation right and discount me for wasting hours of my time on their mishaps or refund everything. After waiting 1 hour and 30 minutes for the GM to show up and speaking with Customer Service I was left with this: 1. No compensation for repeated failures and wasting of my time. 2. Justified themselves because they had already covered the cost of the lenses they messed up ordering and the $10 discount. 3. The GM said I already got 50% off from a published sale so there was nothing more she would do. A sale anyone in the public could use. 3. Customer Service only stated that I can be refunded and that was it. No additional support offered. After speaking with the General Manager and Customer Service we have been left with zero recourse. Either accept the treatment or give up the glasses we have worked to have over the past three weeks.

Dothan Optometric Clinic - Dr. Lauren E. Albert

Dothan Optometric Clinic

(11 reviews)

The people in this practice are hard to beat. Considering the great choices in eye care in Dothan,…read morethat's quite a statement. Professional, quick, state of the art equipment and knowledgeable people who make an accurate diagnosis and most importantly, they listen to you.

I went to this clinic for a regular check up and for a new prescription. What I waited 3 weeks to…read moreget was a pair of thick, heavy, prism glasses which I did not want or ask for. Dr. Hornsby examined me. I told the woman that was supposed to assist me that they are not what I wanted, so she told me that they could substitute those with regular precription lens. All I had to do was wait until the replacement glasses came in and they would call me to bring in my own frames and the refit would take about an hour. Well, they did call me and they prepared the regular lens to fit my frame. When I sat down to try the glasses on, the same woman sat down accross from me and immediately accused me of cussing and told me that my conduct was not allowed in the store. I was totally shocked by her accusation and asked where that came from because I did not cuss at anyone at any time and she told me that 2 other employees heard me and told her. My wife was with me and she said I did not cuss at all. The woman then told me that the store has microphones and that she would listen to hear what I said. Well, she never got back to me on that and the new glasses are totally useless because when I put them on, everything was distorted and blurry. I told her that and she said that I just had to get used to them. Get used to them, have you ever had to get used to a pair of prescription glasses? I'm 87 years old and a retired, decorated U.S. Navy veteran and I have had dozens of prescription glasses in my life and never had to GET USED TO THEM. I also have never been treated so badly at any store in my entire life. The woman that said I was cussing and assisted me was very rude to say the least. She would not listen long enough for me to tell her what the problem was with the glasses. Now I'm out $533 and no glasses. I bought a pair of Walmart READERS for about $12 and can read and see better then what I got at this place. PLEASE, don't go to this store for anything.

Sunglass Hut - sunglasses - Updated May 2026

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