If I could give 0 stars, I would. I'm high risk for cervical cancer, and I am supposed to be screened every 6 months. Not only that, but I have been having serious issues with my cycle. My urologist and my primary care physician both told me I need to be seen by a gynecologist ASAP. I called and made an appointment in January for March 26.I explained my problems, but that was the "first available for a new patient." When my appointment day finally arrived, I called the front desk to check in, and the lady who answered the phone (who was extremely rude and sarcastic) told me that my appointment had been canceled. When I asked who cancelled it, she said I did using whatever portal they have. Of course, I did NOT cancel this appointment, as I'm having issues and need to be seen. She also told me that even if it hadn't been canceled, I was late to my appointment and wouldn't be seen anyway. Now, I work in a doctors' office, and I have worked in several, and the ones where I've worked--and most doctors' offices--give a 15 minute grace period. I was 6 minutes late. And the doctors I worked with would NEVER turn away a patient who was having problems or a patient who has had a history of cancer any other illness in which they specialized. The lady told me that I because I was a new patient I had to arrive 15 minutes early to fill out paperwork. It does not take me 15 minutes to fill out paperwork, and I had brought my medical records from my previous OBGYN so they could quickly and easily scan them into my chart. As I said, I work at a doctors' office, and I was 6 minutes late because I was late leaving work due to seeing a patient as a work-in because she has having PROBLEMS. Ironic, isn't it?
*Update*
After speaking to an administrator, it turns out whoever entered my email address for their patient portal entered it WRONG. They ended up sending an email to someone else who responded that they did not have an appointment and to cancel it. So I was not seen because of an error THEY made! read more
