Im making this review to warn others. I went to Estrogenica in 2024 for a procedure. The day of the…read moreprocedure, Dr. A. Voss, along with her CRNP canceled my procedure because of my BP being elevated and "they" did not feel comfortable (I have white coat syndrome which Dr. Voss was made aware off on my consult and pre appointments). I left that day and at a later date when I asked what my credit was, since they refused to refund me bc it was past the 30 day refund policy, my credit was 2k less than what I was expecting. I was charged 2k for the CRNP's time (literally he spoke with me for less than 10 minutes) and for "opening up supplies" that could not be used on anyone else and for "extra" staff. No where, in any of the documents I signed, was there any mention of this charge should the procedure be canceled for whatever reason. I asked to speak with the office manager, whom informed me that she was just the messenger and was being told what to say and had nothing to do with the charges. Afterwards, I sent several emails communicating with them about how unhappy I was about how they handled this and how extremely unprofessional this was; they refused to respond. I called and left several messages just asking for a call back to discuss and no response. The procedure was scheduled for November 1st and its now August and im still dealing with them keeping my money and refusing to refund. I don't care to have any procedures at this medical practice at all and wish to just get my money refunded. In these last several months, I consulted an attorney who advised me to contact the Attorney General and file a complaint, which I have done. Finally after several more months, the AG office tells me my complaint is closed, no explanation except I need to hire an attorney. From what I understand, im not the only person that this has happened to. Just to put this into context we are not talking about a couple hundred dollars, we are talking a few thousand. All I want is to get my money back and never deal with them again, and they are simply holding on to it. This whole experience has made me realize that the provider is not at all willing to do the right thing, and is just looking to make a profit. She does not care about how unprofessional and absolutely wrong this is. This whole situation was messy from the beginning and should have been a red flag for me. This is not the way a medical practice needs to operate and people need to know. Hopefully, this will warn others to choose to go elsewhere for their medical needs.

I was told that they would refer me somewhere else because I was dissatisfied. All I wanted was an…read moreapology for their complete lack of communication and my doctor telling me that I was to blame for "not keeping up with my preventive care". Isn't that their job? And if I'm not told then how do I know I need to have something done anyway?

I'm one of those people who will call whomever to leave an amazing review, for fabulous service,…read moresadly, this was not my experience with this company, (Note-My NP Mandy was great and did listen to me and explained why she was behind) I had an appointment at 11:30, I thought that it was for 11:20 I arrived at 10:30 and wasn't called back until after twelve. I did not receive a return call from Lindsey, the office manager. So this was a very clear sign to me, that my experience did not matter. I pray that this was an isolated experience. And, that the owners take the time to address it with their staff. I'm Still Choosing Joy!

I used Aventa for both of my pregnancies and had great experiences both times. My first Dr. was Dr…read more Gilchrist - he was very personable and I felt like I even got to know his family from his stories. He was very knowledgeable and communicated thoroughly and professionally. My second pregnancy I had Dr. Ragan as my doctor and I also highly recommend him. They were both very friendly and were happy to answer any questions I had. Dr. Ragan was nice to have as a doctor because he was quick and to the point - without feeling rushed. I actually drove an hour to every appointment because I liked Aventa so much the first time and wanted to go back to Flowers Hospital. The front staff for check in/ out is always super friendly as well and so are the lab techs !

My husband and I were led to The Firm by our OBGYN in September. We started out with some testing…read moreto understand where our reproductive issues were taking place. We started our reproductive journey in October with Dr. Winslow. He kept us very informed about each step we would be taking and how to get the best possible outcome. With Dr. Winslow and his staffs help, we found out we were pregnant in November. After finding out we were expecting, they made sure we stayed informed and under doctors watch until we graduated from the Firm in December. Thank you so much to the Firm for making our reality of having a family possible. We can't thank your team enough.

Nothing but great things..We're extremely thankful to Dr.Winslow, Dr.Duffy, Stacey RN, Andre RN,…read moreand the other staff members that helped us thru this hard treatment that has ultimately given us the greatest gift of all. Very professional and compassionate, you can tell from the get-go that they want the best for their patients and are willing to help..even with flexible scheduling. God bless you all!!!! THANK YOU!!!!

Everyone is wonderful the entire staff couldn't be nicer. The process is timely and if I need to…read morereschedule it's never a problem.

Love the doctors and nurses here. Very kind and knowledgable. They are professional, and seem in…read moreearned with helping me deal with my physical and mental needs, which I appreciate! My only issue is the parking and knowing where to go. Appointment text says suite 202, but my appointment is on another floor in a different suite, so I have to go in, wait in line at the first suite only to be told I need to go somewhere else, and there is very little signage to help you figure out how to get there.

I have had a fantastic experience. The staff are fantastic, friendly and professiona. Dr Stephanie…read moreis the best, she has a. great bed side manner.

Dealing with this office is very frustrating. I could never seem to get anyone on the phone to make…read moreor cancel an appointment, or if you have a question, good luck. I leave voicemails to both front desk and nurses station but do not recieve call backs ever. I am still waiting for them to call in a prescription for me a week later and still nothing, when I finally get someone on the phone the excuse is, they are slammed. All doctors offices are busy but customer is still present. Edit: Soon after my original review (on Google), the office manager called me to apologize for the terrible customer service that I experienced. A few days later, I recieved a letter in the mail (see photo) that I have been cut off in the middle of treatment by Dr. Lee. I couldn't believe how unprofessional this was. Completely unethical.

Thank you Dr Clements for being very professional and informative . I appreciate you being…read moretransparent and understanding.

Dr. Clements was patronizing, paternalistic, and unprofessional in his…read more attitude and tone. He treated me as if I was a child incapable of making decisions, telling me "if you were my daughter, I wouldn't let you get an IUD." He met my questions with repeated assertions of medical authority but failed to answer them. His manner of consultation implied that although my decisions were my own, I was a moron to even consider an IUD, saying "You really want an IUD? You really want to do this? Well, if you think it's a good idea." When I said that my doctors at Thagard has recommended it as a good option for my situation, he said "that's the difference between a private practice and a school or government medical facility -- we're concerned about your long term care." As I have been pleased with my care at Thagard, this was upsetting. I felt that he was attempting to bully me into believing, without any reasonable explanation, that this was a bad option for me, despite what I have read and been told by other medical professionals at Thagard. Unfortunately, he is successful, in that I would never accept him as a doctor and apparently there is no other option, as he also told me that his partners at the clinic wouldn't even insert IUDs because they don't want to be responsible for impacting a woman's fertility. I would not want any of my friends or relations to have to have an experience like this.

I had the nurse there that was helping At me appointment literally call me stupid when I told her…read morethe last time I was there the year before I was told I'd be put on fertility meds. The nurse the year before told me if I lost weight, she would put me on fertility meds to help me get pregnant. this was a different person this time. I lost 80 lbs, and told that nurse what the other said. She told me, I don't know why she told you that. We aren't a fertility clinic. If you want to spend thousands of dollars for fertility meds or ivf that's just stupid. I couldn't believe she said that. I just left and haven't been back.

Dr. Hennessey and staff are fantastic. I highly recommend this group. They've opened a practice in…read moreNiceville which is super convenient.