Amazing service at Vision World in Albertson! I brought my sunglasses in after a long summer, and…read morethey cleaned them beautifully--they look and feel brand new! The staff was so friendly, professional, and helpful. It's the little things that make such a difference. I truly appreciate the wonderful customer service and highly recommend Vision World in Albertson!

Very disappointed -- both with the quality of the eyewear and the attitude toward patients on…read moreMedicare I have worn glasses since I was a child and am extremely nearsighted, so my glasses are something I depend on every single day. In all my years of wearing glasses, I have never had a pair simply snap at the arm from being picked up normally. Unfortunately, that is exactly what happened with the pair I purchased here only about a year and a half ago. When I called the office about what happened, I was told that the glasses were already a year and a half old, as though that were a reasonable lifespan for prescription eyeglasses. I was also told that Medicare "basically gave" me the glasses and that they were free in a way. I found that comment extremely condescending. Yes, Medicare provided coverage, but these were not simply "free glasses" that I was handed. I paid additional money out of pocket for the glasses and lenses, and more importantly, I am a paying patient who deserves to receive a quality product and be treated with respect. Being on Medicare or having a fixed income should not somehow lower the standard of what is considered acceptable. I was told I could come into the office and they would "see what they could do," but I was also reminded that things cost money and aren't free. I understand that businesses have costs. I wasn't asking for something for nothing. I was asking whether an optical office would stand behind a pair of prescription glasses that failed after only 18 months under what appears to have been completely normal use. What makes this particularly frustrating is that this is not the first time my family has had an issue with the quality of eyewear purchased here. About a year ago, my daughter's glasses purchased through this office also broke easily. In her case, she was NOT using Medicare. Her glasses were covered through a union insurance plan through her father, so this wasn't an issue of Medicare providing some supposedly inferior or no-cost eyewear. An optician at another office examined the glasses and told us they appeared to be defective. My mother ultimately had to pay out of pocket to have the replacement glasses made elsewhere. So I now have two separate experiences involving glasses purchased through this office that have failed prematurely. In my daughter's case, another optician actually identified the frame as appearing defective. That makes it very difficult for me to simply chalk my current experience up to bad luck. This is especially disappointing because this office is located in an affluent area and appears to specialize in higher-end and designer eyewear. I initially chose them because they accepted my insurance and had numerous positive reviews talking about how nice and accommodating they were. I expected that same level of customer service regardless of what type of insurance a patient carries. Instead, when I called about my broken glasses, the emphasis seemed to be on the fact that Medicare had paid for them and that they were already a year and a half old. I don't think 18 months should automatically be considered an acceptable lifespan for prescription eyeglasses, particularly when the frame broke from ordinary handling and there was no apparent misuse. I am not expecting an expensive designer frame for nothing, nor am I expecting a business to replace every pair of glasses indefinitely. I am expecting reasonable quality, reasonable durability, and a reasonable response when a product fails. What bothered me most was not simply that the glasses broke. Things can break. It was the attitude I encountered when I brought the problem to their attention. The implication that because Medicare covered the glasses they were somehow "free," and therefore perhaps not something I should expect much from, was extremely off-putting. People on Medicare and people living on fixed incomes still deserve quality products and professional, respectful treatment. Insurance coverage should determine how a patient pays--not how much consideration or quality they receive. After these two experiences, I have serious reservations about the quality of the frames being sold here and about the customer service provided when something goes wrong. Unfortunately, I won't be purchasing eyewear here again.

Yesterday was my first visit here and I was very impressed with the entire staff…read more I first sat down and filled out the necessary paperwork for a first time visitor. They accept my union medical coverage which is definitely a plus. Shortly after filling out the paperwork I was called in to have my eyes examined...very professional, thorough process. I needed just a touch stronger reading glasses than I currently had, and the progressive lenses were explained to me as I good option. I went back outside to pick out frames. They have a large selection to choose from, and offer good opinions on styles. The frames are also reasonably priced. Finally the frames and lenses were measured and my visit for the day was complete, and my new glasses should be ready in a few days. Everyone who works there is knowledgeable, professional, and friendly. Out of pocket expenses seem minimal. And the location is easy access with ample parking. I highly recommend Central Nassau Optical!

UNACCEPTABLE SERVICE - Disrespectful and dishonest…read more Before the exam, I presented my insurance voucher. No one mentioned any issue with coverage. The doctor finally saw me (25 minutes after my appointment time) and only AFTER the exam was completed did Vanessa at the front desk suddenly claim it "doesn't cover contact lenses." This should have been communicated upfront. Anything else feels misleading at best. Felt extremely deceptive and dishonest on their part. When my mom calmly asked for clarification, Vanessa became increasingly condescending and dismissive, speaking to her in a patronizing tone. Another employee then inserted herself into the situation and immediately escalated it by raising her voice and talking over us. At NO point at all were we being rude. There was no reason for them to be hostile. We were simply asking reasonable questions. My mom doesn't speak perfect English, and the way they addressed her felt unnecessarily harsh and lacking in basic respect or patience. It created a very uncomfortable dynamic that no customer should have to deal with. I had to call them out on this and told them that they were being rude, to which they simply doubled down. Even after repeatedly asking why we weren't just INFORMED about the lack of coverage before the exam, no one could provide a straight answer...just deflection and attitude. Not only have I been to a handful of different eye doctors before and have never experienced this, but also I've been coming here since I was a child for my glasses, which makes this even more disappointing. This office lacks transparency, accountability, and respect for its clients. They are perfectly willing to provide services without clearly explaining costs. And then they'll try to treat you poorly if you question it. Take your money somewhere that actually values honesty and basic customer service.

Nice people, I really liked Delaney. She was very patient and helpful in picking out frames and…read moregoing over all the options they had. We'll definitely be using them moving forward.

Amazing experience from making my appointment to picking up my new glasses. Staff & Dr are warm,…read morefriendly & very knowledgeable.

I've been a client of Laura for 15 years. Last summer I made the very costly and time-consuming…read moremistake of purchasing a new pair of glasses from my wife's optician. After 6 weeks, 3 pair of progressive lenses, and hundreds of dollars I ended up with two pair of glasses to be worn interchangeably. Both made words appear I was looking into a funhouse mirror. Within 10 days, Laura had me in a stylish pair of frames and perfect progressive lenses. What was impossible for another optician was easy for Laura. She is a true professional who doesn't sell glasses, but truly cares for her clients.

Laura is excellent and gives amazing and highly detailed service. This is the place to go for…read moreperfectly fitted glasses!!

Such a great experience! Everyone was so helpful and kind, beautiful selection of frames, quick…read moreturnaround. Thank you!!!

Dr. Kramer is so talented! He gets my eye prescription correct every time! I don't get headaches…read morewhen I get new frames; he's very skilled at pinpointing the best number for your vision. The staff is sooo kind, friendly & accommodating & professiinal. The practice is beautiful, bright, parking is easy. My favorite thing is there is NO waiting & dr. Kramer does a thorough, efficient examination & you are not wasting time just sitting around. As for many of us, we value our time; so I especially love how the whole team there shares in the value of time; and keep things moving. Beautiful selection; clean, modern, very well kept & excellent variety. He's a pricier, but worth it Bc it's for my vision!! Which I use fairly often

Couldn't be nicer or more responsive to my problem. Friendly, caring professionals committed to…read morecustomer service.

The women opticians here are wonderful. Very helpful. Selection isn't huge but plenty of good ones,…read moreand they are great at helping select ones that flatter. Plus they get the verilux measures right every time.

I requested my eye contact lenses prescription numerous times but no one ever got back to me with…read morethat information. Other then that, they are nice.

Recently discovered this place. The people working there are polite and the prices are right…read more Took one of my kids there. Everything was ok.

Focal Point is a place that my family and I've been going to for years for glasses. Walter and Fred…read moreare great and have adjusted and made many of my glasses. I recently got PRK Surgery but Dr. Mann always checked my eyes and did a great job. They have fair prices and always a great selection of frames. They have something for everyone.

Great and efficient service. Got an eye exam as I needed reading glasses to focus closeup. Price…read morewas reasonable and got my glasses within 2 days! Will be my go to place for all my optical needs.