We had a townhome built by MSH and moved in Aug 2023. Throughout the entire build process we had to…read morestay on top of them. The people we dealt with were great. The quality of the build is awful. An expensive home built cheap. They put these things up so quick. Buyers do yourself a favor, have a professional inspection completed at every phase of your build. You won't catch everything but you'll be somewhat ahead of the game. Final inspection, be very thorough.

Updated 1/19/25. After living in my house for 4 years the HVAC system has continued to be a…read moreproblem. During the 1 year warranty HVAC techs from the company who installed the system came out numerous times and fixed nothing. The 2nd floor is always freezing and the HVAC tech told me to turn up the thermostat. I kicked him out & changed providers. Since moving in the house 12/2020 we have paid a ton of money on the HVAC system. Most recently it required a $2900 repair for a unit that was not yet 4 years old. In addition to the faulty HVAC system the windows are extremely low quality. They are some no name brand single hung windows that freeze me in the winter & roast me in the summer. Cold air blows through the areas around the windows and even though I've got three room darkening panels on each window the rooms are still freezing. Last month the heat pump froze up & I was told the motor in one of the outside units must be replaced. That was the final straw. I'm getting a new & much more efficient heat pump (2 units are needed) and replacing the 16 upstairs windows with double hung, triple pane energy efficient windows. You can imagine how much this costs. $$$$$ I don't think MSH is the worst builder in the area (that would be Ryan & D.R. Horton), but you really need to keep an eye on things and don't allow poor quality items to be installed in your home. MSH used to have customer reviews on Facebook but those were so bad they removed them 2 or 3 years ago. You won't easily find Google reviews for MSH either. That should tell you all you need to know. Most people can't afford a custom builder but in this day and age I think they are the only ones left with standards. On a positive note, at least I don't have yard drainage issues like so many other MSH customers.

I'm very upset about the situation I saw at the community pool today with a lifeguard named…read moreShannon! I was a guest with some families at this pool today and it's horrible to see people treated the way she was treating a few people! So 1st there pool passes computer was not up to date or giving them problems idk they couldn't find 2 different families and we had to pay to come in even after they paid there membership and she was very rude about any questions we had or comments we made even showed paperwork where we payed! They also wouldn't let the husband in a hr later! Also called the cops on a man and his kids who got frustrated with her rude ness and went ahead in! Calling the cops and making a scene is ridiculous to do in front of all these kids! And uncalled for! Also I asked for a manager! And she said they couldn't fix it! She needs to be let go for her rude unprofessional self! I will be speaking to her manager! No one should be treated the way she was acting!

After a few years living in a new house, the siding along one side of my house started bubbling…read morelike so many others in the neighborhood. Bon Air Exteriors, who originally installed all the siding in the neighborhood, inspected it and insisted, despite all my questions, that the damage was caused by the sun even though there were no windows to reflect the heat on part of the siding. Since the siding had been discontinued, their only solution was to replace the entire end of the house with a slightly different color siding. I declined. I just had the siding replaced by someone who found matching siding. I told him the damage was from the sun, but once he removed the old boards he said the real problem was improper installation--the siding had been installed far too tightly. Grrr. Will never use this company again! Bon Air Exteriors replaced the siding on numerous homes in the neighborhood at no charge because they obviously accepted responsibility. I had to foot the bill for my repair since taking responsibility was obviously costing them too much so they chose to blame the sun!!

Had old deck removed and new deck built. Throughout this process Bon Air crews were extremely…read moreprofessional, on time and great at what they do. We are so happy with finished deck. As a side note, my husband had broken his collar bone and we were unable to move heavy furniture off old deck. Not only did they move furniture off, when new deck was finished they moved it back. What a great crew. I would recommend Bon Air Exteriors for any project. J. Butler, S. Chesterfield

Poor customer service. Staff never keep in touch to keep us updated on the loan process and Derick…read morenever answers his phone.

These kids have no clue how to close a mortgage. If you are willing to waste alot of time and…read moremoney...choose this company. In hindsight, I may have been their first customer. It sure seemed like I was dealing with a child operating out of his moms basement. Stay clear of this one...

We've noticed some bad reviews in the past but that is not in our opinion at all reflective of…read moretheir current performance. Jack Bergman and his crew went out of their way to make sure that everything was perfect for us. Our neighbors down the street used them, so we knew that they were very busy and there would be a wait. It was worth it. Once they get started, they are very efficient and fast. Their workers were very courteous and respectful. Jack visited the site at critical points. If he noticed some things that weren't exactly the way he or we wanted them, he fixed it. We have a beautiful deck now that we get to enjoy as well as a new fence. We had accessibility needs that were tastefully addressed. Deck Tech was the lowest bidder of the 3 we received.

Well had a Trex deck put in a couple of years ago. Now part of the deck is starting to bow…read moredownward, especially in the summer months, creating a big dip in the deck. Have contacted The Deck Tech several times over the last couple of years about this issue, even sending pictures of the problem. They call, state they will come out and investigate and find a fix to the issue. Well, no one has come out to look at the issue and after an initial reply, nothing at all from them. If you have then build you a deck, be prepared for any issues to go unanswered. We are now looking at other contractors to come out and fix the issue with the deck they installed.

Extremely disappointed and frustrated with Griffith Heating & Cooling…read more I am a homeowner dealing with an HVAC system failure that traces back to a defective unit at the time of installation, an issue that has been acknowledged by Griffith. While the installation itself was performed correctly, the unit was faulty when installed. The evaporator coil was improperly attached and remained misaligned inside the unit for over 1.5 years, creating continuous strain on the system that ultimately resulted in catastrophic failure. The compressor is now completely blown. I have only been in my newly built home for 2.5 years, and I should not be dealing with a major system failure of this magnitude so early in ownership. Despite the unit still being under manufacturer warranty, I was told I am responsible for $1,300 in labor costs to replace the compressor, even though the damage is the direct result of an internal defect that existed from day one. My home warranty also refused coverage because the system is still under manufacturer warranty, leaving me stuck between companies while being asked to absorb the cost of a problem I did not cause. This is not normal wear and tear. This is not homeowner negligence. This is the result of a defective HVAC unit that went uncorrected for over a year, despite clear warning signs. What makes this situation even more frustrating is the lack of accountability once the issue escalated. Instead of standing behind their work and equipment, responsibility has been shifted to the homeowner. That is unacceptable. I am also deeply disappointed in Main Street Homes for not doing more to advocate for their homeowner or hold their HVAC contractor accountable. When an issue clearly stems from defective equipment present at installation, homeowners should not be left to navigate this alone. I expect better from companies that build and service homes.

Amazing service from first contact to follow up on installation of an entire new unit! Each point…read moreof contact was friendly, professional and very patient in answering my numerous questions and providing me details. They helped me to align my purchase priorities with a system that met not only met my home needs but my personal needs. Installation was the next morning with Jim and Kody, again offering amazing service, answering questions and leaving their workspace spotless. Highly recommend!

Ron is the absolute best at what he does. I used Ron to buy my home when I moved to Virginia and…read moreused him when I moved back out of state. I have moved around the country several times and NEVER had anyone care about their clients like Ron does. Ron went far above and beyond for us and I find it hard to express how much I appreciated having Ron as our realtor. Thanks Ron!!

Ron DiSanto is the kind of realtor everyone needs. He showed me homes for about a year until I…read morefound my dream home. I was on the fence about home ownership for quite some time until Ron helped me find exactly what I was looking for. A few weeks after I closed on my house, I sought our Ron's advice on post-purchase questions and he was just as quick to reply. Ron is knowledgeable, responsive, trustworthy, and quick to spot quality vs substandard. He is an absolute expert when it comes to being a realtor. I would highly recommend Ron!

I have been a tenant of Butler Realty for 2 1/2 years and my experience has been OUTSTANDING!!!!!…read more He and his wife (Amy) are the most caring landlords who truly want your business to succeed. My office is located in the 21 Professional Center (2025 E. Main Street) - Richmond, Virginia, and I love it! As a matter of fact, I started out on the 1st floor and then moved up to the top (2nd) floor (larger space). The transition was smooth and I'm so glad I came to this building. Being located in an upcoming, vibrant area of RVA, "everything" is so easily accessible and convenient. For example, parking, restaurants, grocery store, pharmacy, the interstate, etc. We have 24 hour access to our building--7 days a week, and it is a secure building. The upkeep of our building and offices is wonderful--including painting, carpet, clean restrooms which offer music, wonderful conference center that seats 10+ people, and even storage (when available). Let's not forget to mention the awesome facilities team who do an amazing job keeping our building clean. When it comes to help with installing added fixtures to enhance my office, they are so quick to assist (no wait time!). Bottom line... If you are seeking a professional place to run your business, PLEASE call Butler Realty for Mr. Bob Butler is one awesome landlord!!! Sincerely, Deone McWilliams, Owner of Flavor News USA/ Editor-in-Chief of Northside Vibes, the GOOD NEWSpaper.

I have rented 2 office spaces from Bob Butler over the last 7 years and he is an absolutely great…read moreleasing agent. Butler realty is family owned and operated and they are good people. I would be hard pressed to lease office space downtown from anyone else!